Brewing A Limitless Tomorrow: Sustainability Report

Brewing
a Limitless
Tomorrow
Sustainability Report
2019
Our Company
[GRI 102]
The long history of Multi Bintang started in 1929 with the establishment of N.V. Nederlandsch-Indische Bierbrouwerijen.
Multi Bintang is inseparable to Bintang beer, Indonesia’s favorite and most iconic beer brand. Market the world's most
valuable International premium beer brand, Heineken®, Strongbow and alcohol-free beverages. Multi Bintang is a
leading, trusted Indonesian beverage company that is listed on the Indonesia Stock Exchange.
Our breweries are located in Tangerang (Banten) and Sampangagung (East Java). In Sampangagung, we also operate a
state-of-the-art plant for our non-alcoholic beverages. This production facility is managed by a subsidiary, PT Tirta Prima
Indonesia, which is located next to the Sampangagung Brewery. Through another subsidiary, PT Multi Bintang Indonesia
Niaga, we have an extensive sales and marketing network throughout Indonesia.
"We have grown in scale for 88 years Multi Bintang continues to record growth and progress,
enabling the company to rise to its current position as a
to become a leading multi-beverage company reputable and responsible beverage company with a
and continue to demonstrate strength, portfolio of leading beer and soft drink brands. Our holistic
capability and steadfast commitments life cycle thinking has enabled us to streamline large scale
operations and consistently produce high-quality
to produce the best quality beer and beverages, utilising high-quality raw materials.
soft drinks to our consumers."
Contents
01 02 03
The Big Picture Our Focus Areas Other Information
03 Foreword from the President Director 14 Planet 55 About This Report
04 Our Journey 14 Protecting Water Resources 55 Scope of Report
05 Multi Bintang in Numbers 23 Drop The C: Reducing CO2 Emission 57 Stakeholder Engangement
06 Our Values 31 Prosperity 58 Key Priorities and Topic Boundaries
Vision 31 Sourcing Sustainably 59 Corporate Governance
Mission 36 Growing with Communities Economic Performance
07 Our Products 42 People 60 Speak Up Policy
10 Our Operations 42 Empowering Our People 61 Associations
10 The Company’s Ownership Structure 49 Advocating Responsible Consumption 62 Awards and Certifications
11 Organizational Structure
12 Our Startegy & Focus
13 Brewing a Better World Governance
Foreword from the President Director
[GRI 102-14]
I am pleased to share Multi Bintang Indonesia’s 2019 Sustainability Report. We have always been a
frontrunner in sustainability and it is our ambition to continuously contribute to creating a better world.
Public awareness of global warming and sustainability have been increasing in recent years and tackling
global warming is one of the biggest challenges that we are facing as the citizens of the world.
This is our 6th sustainability report and throughout these years we have grown stronger in our commitment
towards sustainability. Our strong leadership commitment in sustainability has translated throughout our
2 0 1 9
company and transcended into daily applications where we think of how can be better everyday. As a
Group, HEINEKEN have set global goals that we believe can help shape a better world. Throughout our
l i 0t 1y 9R e p o r t
journey, we identified our employees who are passionate about sustainability that we are proud of, who
can innovate and go beyond the limits.
This year, we managed to maintain volumes and even grow our share in all categories. We are also thrilled
b i | l i St uy s Rt ae ip no ar bt i 2
to have finally started our expansion on the Biomass Plant as our strategic move towards achieving our
100% renewable energy goal by 2025. We continue our focus on reducing our carbon footprint to be 100%
neutral in our production sites by 2025 and perform measures to reduce our water use and protect our
watershed. We continuously partnered with universities to advocate responsible consumption.
We believe that sustainability is about the planet and the people living in it. Multi Bintang wants to
S u s t a i n a03
continue empower communities through various initiatives that have been done by improving the
environment which ultimately will impact to better quality of life.
This report is being written during COVID-19 Pandemic, during this unfortunate time Multi Bintang takes
great care toward employees and communities by continue providing livelihood to the employees and
contribute proactively to the local communities.
In celebrating our 88th years in Indonesia, we have come together in unity and continue establishing trust
with our stakeholders. We hope that we can always be an inspiration for others to achieve limitless
Murk Hidde Spits tomorrow, brewing a better world, a better Indonesia.
Presiden Director
Our 19 19
29
NV Nederlandsch-Indische Bierbrouwerijen
31
Newly established beer company in Surabaya began
was established in Medan. producing Java Bier, the origin of Bir Bintang, while the brewery
in Medan was temporarily closed
19 19 19 19
67 65 49 36
2 0 1 9
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HEINEKEN regained ownership and The company was taken over After the World War II, the Surabaya brewery HEINEKEN Group became a major shareholder
launched the Bintang Baru brand by the government resumed operation and introduced Heineken® Beer and changed the company's name to N.V. Heineken's
in the Indonesia market. Nederlandsch-Indische Bierbrouwerijen Maatschappij
19 19 19 20 20
S us ta i na b il i t y
73 81 97 14 15
Tangerang Brewery Listed as PT Multi Bintang Indonesia Tbk. (MLBI) Surabaya Brewery was closed. Opening of a non-alcoholic beverage A new corporate identity
04 |
began operations on the Jakarta Stock Exchange and Operations were moved Sampangagung, production facility in Sampangagung and was launched
Surabaya Stock Exchange. Mojokerto launch of Bintang Radler
20 20 20 20
19 18 17 16
Marking the celebration of its 88th anniversary, Launched a biomass facility as an Established PT Tirta Prima Indonesia, Celebrating 85 years of its existence in Indonesia,
the company made a pledge to use 100% environmentally friendly energy source specialized in non-alcoholic the company launched Bintang Radler 0.0%
renewable energy in production by 2025 in Sampangagung Brewery beverage business and Fayrouz, as well as introduced Strongbow
to the Indonesian market
Multi Bintang Indonesia
in Numbers [GRI 308-1]
88
Years 468 3 4% 8
2 0 1 9
Multi Bintang had been Employees were 2 breweries and Net growth Famous
present and contributing to empowered 1 non-alcoholic beverage in sales brands
Indonesia’s industry growth production facility
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14% 354,286 hl 45% 98%

Water savings Water has been restored Use of renewable of waste can be recycled
to groundwater energy
05 |
100% 0%
100% suppliers comply to Fatal and serious
HEINEKEN Supplier Code workplace accident rates
Our Values [GRI 102-16]
2 0 1 9
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The core values and rich heritage of Multi Bintang are represented by
"The Spark", our corporate identity. Its modern and dynamic look is
reflected through its five colours that signify the company’s direction:
VISION
Respect for people & planet To WOW! Indonesia with our dynamic and
06 |
innovative Brands, People and Performance.

Passion for quality in everything we do
Part of Indonesia’s heritage MISSION

To be a reputable and responsible Indonesian
Brands that people love
beverage company with a portfolio of
Enjoyment of life leading beer and soft drink brands.
Our
[GRI 102-2]
2 0 1 9
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07 |
We produce and market a range of leading beer and non-alcoholic beverages

brands in the local and international markets. Our products are produced from
selected ingredients with an international standardized process.
Here are 8 popular brands from Multi Bintang
Alcoholic Beverages
Our alcoholic beverages are

produced following an international
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standard brewing process,

for a high quality product.
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Bir Bintang, an iconic brand

and Indonesia's favorite beer.
Heineken®, the world's

most valuable international
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premium beer brand.
Strongbow, a well-known
global cider brand, in Apple Gold
and Dark Fruit variants.
Low-Alcohol Beverages Bintang Radler, a blend of Bir Bintang and
natural orange juice with 2% alcohol content,
available in two variants: Bintang Radler
Lemon and Bintang Radler Orange.
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Green Sands, a carbonated soft drink, Bintang Radler 0.0% Lemon,

available in three orange-based flavours: alcohol-free carbonated malt
Lime & Apple, Lime & Grape and drink combined with natural
Lime & Lychee. lemon juice.
09 |
Non-Alcoholic Beverages
Fayrouz, a unique carbonated drink

made from malt, combined with Bintang Zero 0.0%, the first
juice and soda water, available in non-alcoholic malt drink
two flavours: Pineapple and Pear. in Indonesia.
[GRI 102-4, GRI 102-7, GRI 102-8]
Tangerang Brewery Tirta Prima Indonesia

Area 10 ha Non-Alcohol Production Facility 100%
Jalan Daan Mogot No.19, Poris Gaga Area 4.7 ha HEINEKEN N.V.
Batuceper, Tangerang, Banten Jalan Raya Mojosari - Pacet km.50 [GRI 102-5]
Sampangagung Turi,
Permanent: 69 Kec. Kutorejo, Mojokerto, Jawa Timur
Contract: 3
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Permanent: 13
Contract: 1
81.78%
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18.22%
HEINEKEN
Public
International
PT Multi HEINEKEN
Bintang Asia Pacific
Sampangagung Brewery Indonesia Tbk.
Area 38 ha
Pte Ltd
Jalan Raya Mojosari - Pacet km.50
Sampangagung Turi,
PT Multi
10 |
Kec. Kutorejo, Mojokerto, Jawa Timur

Office
99.9% Bintang 0.10%
Permanent: 63 Permanent: 286 Indonesia
Contract: 5 Contract: 28 Niaga
Permanent: 343
Contract: 27
Permanent: 88
Contract: 10
Net Revenues 99.9% PT Tirta 0.10%
IDR 3,711,405 million Prima
Indonesia
Total employees: 468
*all of our employees are full time
Multi Bintang is committed to ensuring good corporate governance and
company integrity in business practices, to provide its stakeholders with
long-term and sustainable value. The governance structure of PT Multi
Structure [GRI 102-5, GRI 102-18, GRI 102-45]

Bintang Indonesia Tbk. consists of three bodies: the General Meeting of
Shareholders (GMS), the Board of Commissioners and the Board of
Directors. The Board of Directors is responsible for managing the
Company and executing the company strategies.
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Board Of Directors President Director

Murk Hidde Spits
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Finance Director Supply Chain Director Corporate Affairs Director Marketing Director
Erik Mul Chew Boon Hee Ika Noviera Mariska van
Drooge-Parlevliet
11 |
Sales Director Head of Legal &

Human Resources Director Digital Transformation Manager Corporate Secretary
Chris Harrop Rudy Hidayat
Winda Yunita Richard Kurniadi
Our Strategy Our Focus [GRI 102-11]
Brewing a Better World (BaBW) Brewing a Better World

As a reputable and responsible Indonesian beverage company, We are committed to running our business sustainably, at every point along our value
Multi Bintang is driven to make things better now and for chain. Our Brewing a Better World strategy focuses on the six areas where we can
generations to come. make the biggest difference. For each focus area, we have our targets and identified
the actions that we need to take throughout our value chain.
2019 marked the 88 years of Multi Bintang's presence in Indonesia. We perceive this
2 0 1 9
age as our unlimited enthusiasm to further contribute to Indonesia, in terms of

achieving consumer satisfaction with quality products and through our sustainability
l i 0t 1y 9R e p o r t
commitments that are implemented in every part of our business. The 88 or the
double infinity gives us the limitless spirit to transform our company towards an
increasingly more responsible and sustainable business. We are shifting to a system
where we aim to regenerate natural systems, design out waste and pollution as well
as keep products and materials in use.
Sustainability tool to plan, monitor, evaluate and maintain a sustainable operation

S u s t a i n a12
HEINEKEN Global initiated Globally integrated

Good Practices of Energy sustainability platform
and Water Mapping that allows us to connect with
as a guide to benchmark our all departments and countries
implementation of resource wherever HEINEKEN operates in
efficiency and low carbon the world and monitor our
economy. performance.
BaBW Governance A strong strategy will only be impactful when supported
by talents that drive the change
Our BaBW Governance is led by the BaBW Cabinet, with the responsibilities
to define ambitions and set targets, implement programmes, deliver results
and communicate achievements.
2 0 1 9 l i 0t 1y 9R e p o r t
Sponsor
Chairman
Core Team
Supply Chain Director Human Resources Director Finance Director Marketing Director Sales Director
S u s t a i n a13
Responsible Health Sourcing Growing with Values

Drop The C Every Drop
Consumption and Safety Sustainably Communities Behaviour
Supply Chain Marketing & CA HR Procurement CA HR

Planet - Save Every Drop
Every Drop:
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Protecting Water
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Resources
S u s ta i na bi li t y
14 |
Watershed health and managing

water within our operating units and Water circularity concerns the
Water Stewardship reuse and recovery of water. Due
surrounding communities are of the
to the limitations in the
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utmost importance for us. Our To fully balance within the local
watershed, the water used in our Indonesian regulations regarding
commitment is to strengthening our products in areas that are water-stressed the utilization of treated effluent
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efforts to positively contribute to the and to work collaboratively with other water, we focus our efforts on
health of local watersheds, especially users of the watershed so that its health water efficiency and water
in parts of the world that are is protected. stewardship.
water-stressed, by increasing water

efficiency in our production process
and replenishing the water that goes
into our products. At HEINEKEN
Group, we consider a holistic approach
to water management to maintain a
15 |
Water Efficiency Water Circularity

healthy watershed. We follow the
To reduce water usage in production To maximise water circularity
vision of HEINEKEN Water Triangle.
to an average of 2.8 hl/hl for in the water-stressed area
breweries in water-stressed areas and and to treat 100% of our
to 3.2 hl/hl on average for all wastewater worldwide.
breweries worldwide.
Water Efficiency
[GRI 303-5]
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Water is essential in all Multi Bintang manufacturing

and operational processes. Maintaining safe and
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high-quality water to run our core business operations

is paramount, as beer contains 95% water. We source
our water by pumping groundwater and from third
party water providers. Almost 65% of the total water

consumption is used in beer production facilities,
while the rest is used for utilities, boiler, laboratories
and domestic purposes.
16 |
We are committed to reduce water consumption by

25% and achieve water intensity reduction up to
3.3 hl/hl on average in our two breweries by 2020.
Effluent Reclamation Plant (ERP) in Tangerang Brewery Weekly Water Audit

We have been conducting
We constructed an Effluent Reclamation Plant (ERP) in 2017 to optimize the a weekly water audit since 2017.
management of our wastewater and improve water efficiency. ERP is the most
advanced technology in water recycling which enables reclamation of wastewater into This year we upgraded our PLAN MONITOR
drinking water quality. Since 2018, the ERP has facilitated the production of soft water monitoring system into a digital
for our secondary utilities, which allow us to save water consumption by up to 35%. monitoring system controller
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using Power BI Platform to

improve monitoring reliability
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and efficiency. EVALUATE ASSESS

Water intensity reduction

17 |
2017 2018 2019

3.42 hl/hl 3.42 hl/hl 3.18 hl/hl*
*Data based on measurement and recorded in our integrated data platform (Power BI)
Ferry Sitepu Chew Boon Hee
Opco Engineering Manager Director of Supply Chain
Wastewater Treatment Plant (WWTP) Restoration The restoration programme also included laboratory standardization and
in Sampangagung Brewery human resource capacity building through benchmarking study to HEINEKEN’s
advanced WWTP facility in Vietnam. The restored WWTP is expected to be
100% implemented in the first quarter of 2020. Guided by the Heineken’s Good
Practices of Energy and Water Mapping, we adjusted the restoration of our
WWTP to the local condition.
With a capacity of 1,100 m3/day, our WWTP is able to treat a daily average of
768 m3 of wastewater. We conduct monthly wastewater quality testing and
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biannual waterbody quality testing.

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Wastewater Quality in 2019

TSS 3,182.82 Ton

BOD 4,716.15 Ton
COD 9,478.76 Ton
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Oil & Fat 394 Ton

Yan Feri Kloai
Utility Manager Sampangagung NH3-N Total 38.57 Ton
We envision water circularity in water-stressed areas through

recovery, recycling and effective treatment of our wastewater.
Our brewery processes generate wastewater which contains
organic materials and cleaning agents. To further enhance our During 2019, a total of399,607 m3
wastewater treatment facility in Sampangagung Brewery, we of wastewater was discharged to Cisadane and Cumpleng River
started WWTP restoration in mid-2019. in compliance with government regulations.
Water Stewardship
[GRI 102-12, GRI 303-1, GRI 303-2, GRI 303-5]
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Since 2015, HEINEKEN Global has developed a partnership

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with UNIDO to address challenges in water management.

Water stewardship is defined as using water in a way that is
socially equitable, environmentally sustainable and

economically beneficial (UNIDO, 2015). With the increasing
population and industrial growth, Indonesia will experience
water scarcity in the near future and we are committed to
conserving water resources around us. Water stewardship
aims to balance out the water that we take from the
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watershed and to ensure that the quantity of water available

in that watershed remains the same.
We source our water from surface water and throughout

2019 we consumed 686.16 Mega Liters (ML) of water. Our
water stewardship initiative focuses on protecting our water
resources in our two breweries located in water-scarce and
water-distressed areas.
• Hydrology Study
• River2River Initiatives
• Reforestation of Recharge Area
• Green Schools
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Hydrological Study
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Since 2010 we have been conducting a quinquennial

assessment of water source vulnerability to identify the
risk of water supplies and water-stressed areas, especially
surrounding our Tangerang and Sampangagung

Breweries. During our last assessment, we have identified
around 5,515,000 Mega Liters annual potential lost to
run-off due to erosion. This marks the importance of our
water stewardship.
20 |
To further understand the characteristics of the Cumpleng

River watershed, a tributary of Brantas River and the main
source of water for our Sampangagung Brewery, we
conducted a hydrological study in 2019. The water source
vulnerability assessment and hydrological study are our
precautionary approach in managing our water-related
risk and allows us to identify the current and future risks of
the watersheds.
River2River Initiatives
collaboration
River2River is a 3-year water restoration programme in two watersheds. The initiative is our step of:
for change to raise awareness
of the surrounding community about the importance of preserving the water resource.
Water Alliance Mojokerto

Collaboration of:
Mojokerto Regency Goverment
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Concurring with the Multi Bintang’s 88th anniversary celebration

5-7
Nov 2019
Waste
88-km Management River
relay run
Education Clean-Up
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>1,000 volunteers
cleaned up Cumpleng River Raising awareness of responsible Bamboo waste traps installation
waste management
Fund raising through Kitabisa.com
>270 waste banks
joined this movement Intensive dialogue in small groups
Reforestation of Recharge Area
We are committed in water balancing through reforestation of recharge area, especially in the
surrounding of our production units that are located in water-scarce and water-stressed areas
2014 Since 2014 we have initiated reforestation

2019 By 2019, we have planted more than 29,000 trees over an area of more
programmes at Brantas and Cisadane than 41 hectares in Brantas and Cisadane watersheds. This activity
watershed in collaboration with national and can potentially conserve water equivalent to fulfill the water
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international organizations. requirement of 350,000 people/day or 35 million liter/year.

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by 2023 we aim to conduct reforestation in 428 hectares of land over the two watershed areas.
Green School Programme in Mojokerto, East Java
10
Green School Programme was initiated in 2015 focusing on water conservation education in collaboration
GREEN
22 |
with the Ministry of Environment and Forestry and the Ministry of Education and Culture.
Through this programme, Multi Bintang aims to instil environmental awareness for future generations
SCHOOLS
through a curriculum for elementary, middle and high school on water management such as water cycle,
water recycling and water conservation. The activities in this programme include planting trees, making
compost, planting hydroponic vegetables as well as building simple wastewater treatment systems and wells.
In 2019, in collaboration with the Environment and Education Agency of Mojokerto Regency, we selected 10
schools around Brantas watershed to participate in this Green School Programme.
Planet - Drop the C
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Reducing
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CO2 Emission
GRI 301-3, 302-1, 302-3, 302-4, 305-1,

305-2, 305-4, 305-5, 306-2, 306-3, 306-4
23 |
Planet - Drop the C
The urgency of global warming and climate change issues requires us to

rethink how we plan for the future. It pushes us to develop better solutions
for a more efficient business operation.
In 2019, we realized that throughout our operations we have connected all the dots on how to close the loop in reducing our CO2 emissions.
We have set strong goals to lower our emissions from raw material acquisition, production, storage, distribution, to waste utilisation and
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gradually utilizing sustainable sources of energy in our breweries. The core activities that we have made started from our commitment for a
circular economy in a holistic way, aiming for a cradle to cradle life cycle. Our circular approach is done to fully support our goal to brew a
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limitless tomorrow.
Our commitment to minimizing energy use is reflected in our Energy Roadmap

from 2014 and guided by the Sustainable Development Goals.
24 |
Throughout our activities and operations, we comply with prevailing environmental laws and regulations. [GRI 307-1]
Planet - Drop the C
We approach sustainability by integrating all areas of our production into a holistic

life cycle perspective, utilizing resource efficiency, implementing zero waste to
landfill, supporting circular economy.
Our Approach
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Biomass from
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rice husk Manufacturing

Electric forklift to
replace diesel forklift
Bottle and Raw Material Warehouse &

Aluminium Distribution
25 |
Recycling
Optimizing truck capacity
Train for long distance

Customer transportation
Returnable packagings
Planet - Drop the C
Raw Material
[GRI 303-1, GRI 306-2, GRI 306-4]
Raw material is one of the most important aspects that contribute to

the total environmental impact of a product. Our main raw materials
consist of barley, malt and yeast, while our packaging materials
97.34%
Total Returned and
consist of bottles, kegs, crates and cans. We continuously monitor the Reused Packaging
physical and chemical conditions of our raw materials to ensure that
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they are optimal for use.

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97.26%
Returned and
Reused Bottles
We constantly innovate and seek methods to

26 |
optimize our material waste disposal, for

example by reducing the amount sent to the
landfill, increasing recycle and reuse rates
and utilising by-products for other industry. 99.98%
Returned and
Reused Crates
100%
Returned and
Reused Kegs
Planet - Drop the C
We concentrate on the circularity of our packaging starting from design to
the end-of-life process, especially our bottles.
We built the route-to-market system where

97.26% of our bottles are collected for reuse.
There are two types of bottles resulting from the collection, which are good
bottles and the rejected ones. Good bottles will be washed and reused, while
the rejected ones will be smashed and shipped after several life cycles to glass
recycling facilities. We establish cooperation with our recycling vendors to
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ensure that we can close the loop

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Recyclable Aluminium Cans

Some of our products come in aluminium cans. We prefer aluminum cans for our
packaging due to its high recyclability. Although we do not directly manage this Baroto Yan Feri Kloai
ourselves, our recyclable cans are managed by local recyclers, which provides TPM & SHE Manager Utility Manager
socio-economic benefit to our community. Sampangagung Brewery Sampangagung Brewery
The synergy between our company and our community has enabled
us to close the loop and benefit us and our stakeholders At our brewery, our aim is zero waste to landfill. We have done many
27 |
initiatives to pursue this dream.

Non-hazardous Waste Generated
Manage the Kieselguhr waste by a registered waste management
Total contractor (PPLI) although they are not a hazardous waste.
17,902 Ton Generate compost from our WWTP sludge that we use for our own
Recycling Composting Landfill
vegetable crops and share the yields with our co-workers.
17,048 Ton 378.34 Ton 476.99 Ton
The spent-yeast can be used as feed material for aquaculture.
During 2019 we have emitted 128.79 tonnes of hazardous waste that Our malt-dust is used directly in our brewery as biomass stock for our
we treat responsibly through a registered waste management contractor. biomass boiler.
Planet - Drop the C
Manufacturing
[GRI 302-1, GRI 305-5]
Our long-term goal is to fulfill 100% of the

company’s electricity demands from green
energy, such as solar photovoltaic
technology and biomass.
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Energy Kus Hadi and team

2017 204,808,118 Maintenance Engineering Sampangagung Brewery
Consumption (MJ) 2018 211,229,724
2019 119,853,615
Electricity 2017 142,084,252 Our focus in reducing CO2 in our manufacturing process is on resource efficiency
Consumption (kWh) 2018 143,624,845 and increasing the share of renewable energy usage. Our approach:
2019 128,747,008
Thermal Energy Construction of rooftop solar photovoltaic in both our breweries since 2018
2017 -
28 |
Consumption (MJ) 2018 46,406,781 Expanding biomass utilisation into energy through Biomass Plant
2019 119,853,615
By-product utilization into biomass fuel
Energy Intensity 106.37
2017 We are utilizing our by-products, rice husk, to fuel our biomass for steam
(per HL product) 2018 108.87 generation which can reduce the CO2 emission up to 5,311.25 ton CO2 eq.*
2019 103.60
Further utilization of biomass ash for compost in waste banks that
Total energy reduction 2018 to 2019 = 15,376,109 MJ operate in the vicinity of our operation
*Based on measured data. Continuously monitored and recorded in HEINEKEN *Based on comparison to 2,340 tons of coal usage with heating value of 23.45 MJ/kg
integrated sustainability platform.
Planet - Drop the C
Warehouse and Distribution Amount Unit

[GRI 305-1, GRI 305-2] GHG Emission
Direct (scope 1) 568,406 kg
Logistics and distribution are among the biggest factors that contribute to
environmental impact through the carbon footprint and particulate matter Refrigerant 71,314 kg
from the fuel emission.
GHG Emission
Indirect (scope 2) 13,082,174 kg
Trains for Long Distance Distribution
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For years we have been using trains for transport in our long distance
distribution. In addition to cost efficiency, trains are four times more
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fuel-efficient than trucks.
Durable Plastic Pallets to Replace Weathered Wooden Pallets

We use pallets to optimize the load of our products during storage and
distribution. After a thorough analysis and discussion, we decided to replace
our wooden pallets with plastic pallets. Plastic pallets offer a more durable,
environmentally friendly option that can withstand the heavy load of our
products and allow us to avoid the problem of rotten wooden pallets over a
long period of time.
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Electric Forklifts for Emission Reduction

We switched our material handling system from diesel to electric forklifts,
which is more environmentally friendly and enables us to reduce emissions
by up to 60%.
We conduct rigorous studies to assess our innovations

and improvement strategies to provide a scientific base
Customer Service & Logistics Team
in our decision. Tangerang Brewery
Planet - Drop the C
Our commitment to sustainability goes...
.... and extends to Our Customer
Throughout Our Organization As part of our effort to reduce carbon footprint, we provide green fridges
to our customers, in compliance with HEINEKEN Global Fridge Policies
We streamline our business process and material movement by

optimizing our plant layout. 1,704
Green 65% energy saving,
Fridges compared to the
previous model
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Free of
Hydrofluorocarbon
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Lower carbon footprint

Equipped with Energy

Management System
Cost saving for customer

30 |
Integration of our supply chain into an Enterprise Resource Planning (ERP)

enables real time collaboration and improves supply chain efficiency.
As a leading beverage producer, we continuously assess the quality and
Through our GO Bintang (Green Office) initiatives, we minimize safety of our products, including our packaging. Throughout the reporting
our paper usage and save more than 2,000 sheets of paper period, we have complied with prevailing regulations related to marketing
waste daily. communication and the labelling of our products.
S u s t a i n a31
l i 0t 1y 9R e p o r t 2 0 1 9
[GRI 204-1]
Sourcing
Sustainably
Prosperity - Sourcing Sustainably
In today’s world, more and more consumers are

demanding businesses to operate responsibly by
considering their impacts throughout their supply chain.
As a leading beverage manufacturer, we have a
responsibility to source sustainably, so that we can ensure
the highest product quality and traceability. We have a
system in place to control all stages of our product’s life
cycle, including the stage of raw material sourcing.
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As a large buyer of crops, we have the opportunity to work together

with farmers and help improve their farming practices and enable
them to adopt better environmental and social standards. We also

have a significant economic impact on local communities. We are
making an effort to 100% follow the HEINEKEN movement towards
sustainable sourcing.
32 |
approach Local Supplier

sourcing Compliance
Packaging
Barley
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Agriculture
Re p ort
Bar
Brewing &
Production
[GRI 102-9]
33 |
Consumers
Distribution
A. Local Supplier
[GRI 416-1]
We are committed to local and sustainable sourcing to improve the local

economy as well as to reduce our carbon footprint along the supply chain.
However, limitations on local capacity sometimes force us to source from
other countries as well. Our raw materials come from HEINEKEN partners who
are certified and meet the global and local quality requirements.
2 0 1 9
In 2019, we have partnered with around

Re p ort
1,100 of which 80% are local

suppliers
In 2018, we signed a cooperation agreement with a leading university in

Indonesia to develop sustainable, high-quality sorghum cultivation in East
34 |
Nusa Tenggara. The project includes the activities of developing high-quality

seeds, preparing land and training farmers.
We are currently focusing on studying the potential of sorghum as an
alternative raw material for brewing. We gain added value from our sorghum
since it can also maintain a stable supply for animal feed as sorghum is
commonly used as one.
We ensure the quality, hygiene and safety of our products. 100% of our
products have met food safety standards. This year, our product has received
the FSSC (Food Safety System Certification 22000).
B. Supplier Compliance
[GRI 308-1, GRI 414-1]
Initiatives to enhance our supplier relationship management:
We have fully implemented the HEINEKEN Supplier Code in our partnership
with all suppliers of goods and services, to ensure the traceability of our
Communicate the importance of Supplier Code
products and supply chain, since 2015. The Supplier Code covers five main compliance to each supplier individually.
elements that all our suppliers are required to meet once they sign an
agreement with Multi Bintang.
2 0 1 9
Following the update of our Supplier Conduct an anti-bribery assessment to selected

5 elements of HEINEKEN Code in 2018, our Global vendors as part of our Third-Party Risk Management (TPRM).
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Supplier Code Procurement and Business Conduct

functions worked together to
enhance the supplier screening and
due diligence process. Our risk-based Increase the number of e-tender, which enables our
Integrity and Business Conduct
screening covers the following areas: sourcing process to be more transparent for both
internal stakeholders and prospective suppliers.
Human Rights Sanctions;
Anti-bribery and anti-corruption;
Environment
35 |
Political exposure; and We release a bi-annual Vendor Performance Evaluation

Communication and Monitoring Negative media coverage related to ensure our suppliers maintain their commitment and
to issues such as labor and
Compliance improve their performance. In 2019, we managed to
human rights, health and safety,
fraud, fair competition and increase our Direct Material Supplier OTIF (On Time and
anti-money laundering. In-Full delivery) from 54% to 91%.
The HEINEKEN Supplier Code can be accessed on our website www.multibintang.co.id

Prosperity - Growing with Communities
Growing
2 0 1 9
with
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Communities
GRI 203-1, GRI 203-2, GRI 304-3. GRI 413-1

36 |
Prosperity - Growing Planet - Drop the C
with Communities
At Multi Bintang we believe, our company's success plays a major role

in enhancing the well-being of communities. Our mission has always
been to improve the living conditions of our surroundings through
community development, environmental protection and job creation.
Our investment in communities contributes to the

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Sustainable Development Goals (SDGs) from a global

perspective, more specifically to SDG#3 Good Health and
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Well-Being and SDG#6 Clean Water and Sanitation.

approach
37 |
Protecting Community
The Nature Investments
Protecting The Nature

Cisadane Water Source Protection Hydroponics Training
Rivers in Java have been reported to be among the most polluted in MBI together with the HITARA (Hidroponics Tangerang Raya) community
Indonesia (World Bank, 2018; Asia Development Bank, 2016). In provided a hydroponics training or urban farming for 50 representatives of
connection with World Clean Up Day 2019, more than 200 employees community groups in Kutabumi Village, Gerendeng Village and Sindang Sari
from Multi Bintang and the community around Cisadane River voluntarily Village, Tangerang. In this training, the communities were taught the
cleaned up domestic waste in the river source of Cisadane. The tons of techniques and theory of hydroponic urban farming, both traditional and
2 0 1 9
waste were then sorted and transferred to a recycling facility. modern methods that are suitable for farming conditions in urban areas, such
as the limited amount of land, where the used goods can be utilized
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This initiative was a collaboration of Multi Bintang, Cisadane Rafting Club environmentally and benefit economically.
and Nusantara Nature Conservation Foundation to protect Cisadane
water sources. In addition, the threat of deforestation had resulted in soil This activity aims not only to empower the communities with technical
erosion. This condition had further worsened the water quality so we agricultural skills, but also to help reduce waste by utilizing used goods as a
decided to undergo this activity. This river cleaning activity was conducted planting medium. In addition, the plants will produce healthy organic
along the 7.5-km river source of Cisadane. vegetables with economic trade value, thus helping achieve circular economy
for the community.
200
38 |
employees
1.2
tons of waste
Jaga Bali / Sungai Watch

Bir Bintang and Make A Change World launched a campaign to introduce a culture of
waste management in Bali. This campaign is a part of Sungai Watch (River Watch in
Indonesian) Project, a project developed by Make A Change World that is focused on
preventing solid waste from flowing into and polluting water streams.
Sungai Watch is activated to monitor the river and provide public education.
2 0 1 9
Installation of trash booms in 3 rivers in Bali

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Trash boom is an affordable technology solution for waste trap developed by Plastic
Fisher which could effectively stop trash from entering Bali's rivers, waterways and
beaches. We monitor and evaluate the performance of the trash booms for further
implementation in other locations.
Protecting Brantas River

39 |
We have succeeded in planting 10,000 trees in a 10-ha area at the source of

Brantas River. The action is part of our initiatives to plant a total of 52,000
trees by 2022.
This activity aims to conserve water resources and protect the source of Brantas River.
Result of a survey from YLHS indicates that there has been a decrease inspring water
discharge in Claket Village, which is a buffer village of R Soerjo People's Forest Park. That
was the reason why planting the trees became so important. Ten different types of
trees were planted, each having a different natural role, one of which includes to store
rainwater. We also planted fruit plants that can bring economic values to local farmers
during harvest season.
Motivated by the critical river condition in Mojokerto due to heavy pollution,

damaged catchment areas and groundwater scarcity, we formed the
Mojokerta Water Alliance with several entities, such as environmental
activists, academics and surrounding waste banks, to start a movement to
protect water resources.
2 0 1 9
Our activities together with Water Alliance include:

Conducting research with universities to find a solution
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Surveys
Training sessions
Tree planting
River clean-up
Helping to start up a small scale, environmentally
friendly batik business. Environmentally friendly batik
refers to natural colored batik which only requires small
40 |
Sisyantoko amount of water for processing.

Environmental Activist
MBI Partner for Mojokerto Water Alliance
Community Investment
Encourage Communities to Recycle through Waste Banks Public Facility Restoration
Promoting
ZERO WASTE
to landfill to the community Maintain and improve
public facilities:
Local Mosques, Village

Halls, Public Health and
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Sanitation;
273 WASTE BANKS in 18 DISTRICTS

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Job Creation for the Community

RECYCLE Provide annualy

NON- Rp
extra income of up to
ORGANIC
Rp 600,000/
Rp
household waste More than 250 people employed from 7 villages

Rp
through waste banks household 250 People around our operation units
from 7 Villages
41 |
Organic Farming
Housing facilities for on-site employees

Housing Facilities
Compost made from garden Distribute compost to local Compost produced by the
waste and the wastewater communities to promote community is sold to
Driving economic growth in the surrounding areas
sludge of our production organic farming generate extra income for
process them Economic Growth
People - Empowering Our People
2 0 1 9
Empowering
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Our People
42 |
People are at the forefront of everything

we do, from our workers to our
customers and our surrounding
community. We believe that each of us
Health and Safety
[GRI 403-1]
can play a role in creating a better world.
A HEINEKEN Life Saving Rules
We motivate our people to drive the changes towards sustainability in
2 0 1 9
everything that we do. We always take active steps to promote the wellbeing
of our people. We offer a positive and healthy work environment to ensure HEINEKEN Life Saving Rules are global rules and principles for
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an inclusive and sustainable economic growth, productive and decent programmes dedicated to improving safety in production processes,
workload for our employees. especially those with highest safety risks. The Life Saving Rules are a key
tool for preventing serious and fatal accidents. They include 12 safety
messages that help employees avoid accidental casualties and decrease

near miss reports. We make these rules as a powerful tool to increase our
approach
safety and business performance. MBI applies the consequences
management approach for those who violate the rules and takes strict
actions as this involves human lives.
43 |
This year we have implemented

Promoting
Health and
Providing Equal
Opportunity
Implementing
Human Rights
100% of the HEINEKEN Life Saving
Safety Policy Rules action plans in our operations.
B Health and Safety Programmes

Our top priority remains ensuring healthy and [GRI 403-5]
safe working conditions for our employees. We continuously provide training programmes and supporting
resources needed to ensure the safety of our employees, promoting a
culture that values safe behaviors in all our actions. We agree that a
safe and secure place of work is a fundamental right of our employees.
We implement Occupational Health and Safety We focused our efforts to further improve safety in our workplaces with
2 0 1 9
Management System throughout our operations as part of the following steps:

our commitment to promoting health and safety. We have
Re p ort
1
formed OHS Committees (P2K3) consisting of selected
Basic safety induction for all
employees who are tasked to help the company in visitors and introduction to Life
maintaining, monitoring and giving advices regarding Saving Rules for new hires
OHS matter to all of our employees.
To identify potential hazardous activities, we conduct risk
2
Defensive Driving Training
assessment and provide proper personal protective
for commerce team with
equipment for our employees. operational vehicles
44 |
In 2019, we extended our health and safety programme
3
and provided safety apparels for our distributors. They were Emergency response training
also responsible for following our safety standards. (administer first aid and firefighting)
4
Process safety compliance
check to production facilities
C Road Safety Equal Opportunity [GRI 401-2,GRI 405-2]
We received the World Health and Safety Day Award Having operated for 88 years in the multicultural Indonesia, we combined our years of
from HEINEKEN Global Safety for our initiatives in experiences and diverse talents into innovation.
educating our employees and enforcing the principles of
road safety in Sampangagung Brewery during this By 2030, we aim to achieve full and productive employment and decent work for all men
reporting period. and women, including for young people and persons with disabilities and ensure equal
pay for work of equal value, as part of our contribution to UN's SDG#8 Decent Work and
Economic Growth.
2 0 1 9
Educational Investing in
training safety sensors
Age
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Diversity
Installation of telematics
instrument to improve of Governance
Coaching Body
Female
safe-driving behaviours Male
among our drivers 29% 29%
[GRI 405-1] 43% 0%
D Health Assessment Our company focuses on accelerating women’s empowerment and career development.
45 |
Our health and safety programmes: In 2019, our governance body consisted of 43% female.
Diversity of Employees Diversity of Employees

Employee per employee category based on gender per employee category based on age group
Medical wellness
Check-up programme Male
20.5%
10.7%
19.4%
Female
15.4%
18.8%
5.3%
3.2%
Vaccination
total: 468 people
7.9%
2.8%
6.4%
2.4%
1.1%
0.4%
for our employees
6%
0%
30.1%
30.1%
17.9%
0.9%
0.6%
Staff Supervisor Manager BOD
Staff Supervisor Manager BOD Total: 468 people <30 30-50 >50
Our inclusive working New employee hires and employee turnover Total number and Male Female
by age group
environment enables rate of new
a collaborative, employee hires and New employee
supportive and Age employee turnover hires and
respectful culture during the reporting employee
that promotes period, by age turnover
by gender
participation and group, gender and
contribution from all region
2 0 1 9
of our employees.
[GRI 401-1]
Re p ort
New Turnover
Employee
Sampangagung Tirta Prima Tangerang Office We provide the same

Brewery Indonesia Brewery Rate is calculated based
benefits to our
46 |
New employee permanent and contract on the total number of

hires and employees, which include employees in HR data as
employee life insurance, healthcare, per 31 December 2019.
turnover disability and invalidity
by region
coverage as well as
parental leave.
[GRI 401-2]
New Turnover
Employee
Training and Development

[GRI 404-1, GRI 404-2]
Our development programmes have been designed "Accelerate" Development Programme Average hours of training per employee
specifically to equip our employees with the skills required based on gender
hours
to support their career and personal growth. Accelerate is a programme that is 8
designed to provide a framework for 6
Asia Pacific Graduate Programme (Go Places)
7.82
2 0 1 9
short-term exchange assignments of Male

4
5.61
employees between HEINEKEN Asia
5.15
5.63
Female
2
Pacific Operating Companies
3.52
3.53
Re p ort
• 24-month programme (OpCos). 2017 2018 2019

• Development workshops
• Mentoring by business leaders

• Career coaching Average hours of training per employee
The training programmes based on employee category
enable our employees to hours
8
Multi Bintang is committed to nurturing the next acquire new skills and 2017
6
sharpen their abilities in a
2018
47 |
generations of professionals. Through APGP, we scout for
5.92
4
5.86
4.51
4.79
2019
5.81
diverse environment and
4.19
5.6
young talents in the Asia Pacific region and provide them 2
2.74
3.43
with the experience of international exposure and the culture.
opportunity to Go Places around Asia Pacific with Entry Middle Senior
challenging and dynamic assignments.
MyHR Human Rights Policy [GRI 102-41, GRI 412-2]
New ways of working and organizational requirements in the 10 Human Rights Standards
emerging world of digital transformation have changed the way
HR operates. Communication technology availability requires fast
decisions and requires team-oriented platforms to promote No
collaboration and communication. In response to this challenge, Health Non- Child Freedom of
harassment association and
and safety discrimination protection
we built a digitalised HR management platform as a competitive and violence the right to collective
bargaining
advantage. MyHR is one of the concrete results of digital
2 0 1 9
transformation in our HR process.

Re p ort
Rest and Fair wages Respect for

Provides relevant organizational
No forced Acces to human rights in
leisure and income
and employee-related information labour water high risk

contexts
Career tracking and career
advancement programme planning
MyHR application Improvement and effective We respect the fundamental dignity of our people and their human rights. As part
business collaboration of our Code of Business Conduct, our Employee and Human Rights Policy has been
implemented since 2012 and serves as a basis to help us understand, prevent and
48 |
Serves as master data platform tackle the risks associated with human rights.
We require everyone working with us, from employees to suppliers and business
partners, to respect human rights and to prevent threats or violence against
human rights defenders. In addition, 5% of our employees have taken the Human
Rights training for 8 hours this year.
To facilitate better communication, consultation and discussion between

managers and employees, 98% of our employees are covered by collective
bargaining agreements.
People - Advocating Responsible Consumption
Advocating
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Responsible
Re p ort
Consumption
[GRI 416-1, GRI 416-2, GRI 417-1,

GRI 417-2, GRI 417-3]
49 |
Drinking beer in moderation is legitimate and can actually be part of a healthy, balanced lifestyle. However, when alcohol is not consumed responsibly, there
will be clear health and behavioural risks. Harmful drinking is damaging not just to the individual themselves but also the people around them and society.
We are committed to advocating responsible consumption and supporting efforts to decrease harmful consumption.
As a leading multi-beverage company, we take the issue of responsible consumption seriously. We take proactive steps to support consumers in making
healthy and responsible choices together with various stakeholders, including the government, NGOs, consumer groups, other beverage companies,
legislators, retailers, hotels, bars and restaurants as well as other community groups. Restrictions on mass media advertising of alcoholic products
encourage us to be more creative in engaging our consumers and stakeholders.
2 0 1 9
Our company commits to always producing, distributing and communicating about our products in a way that is intended to support responsible adult
Re p ort
consumption, in line with our code of conduct and industry guidelines, as well as prevailing laws and regulations.
Promote
Our approach Responsible
Establish
50 |
Zero Zone
Consumption
2 0 1 9
Promoting Responsible Consumption

Re p ort
We focus on raising public awareness of responsible alcohol consumption. We have a long Alcohol by
history of encouraging responsible consumption through our brands and aim to make
volume (ABV)
moderate, responsible consumption aspirational. We are very careful in communicating and
promoting our products, because we always want to deliver clear and direct messages that do
Allergens
not mislead people to consume alcoholic beverages excessively. Our long-term plan is to (e.g. gluten)
improve the society's perception about beer, that it is not a harmful product as long as
produced and consumed responsibly. Nutritional
51 |
information:
• fat
Labeling • saturates
• carbohydrates
• energy value
Our initiatives start with the marketing and labeling of our products. Providing consumers with • sugars
• protein
factual information and advice on responsible consumption is important. We do this in • salt
various ways, such as through brand websites or on-pack labelling. For example, all our
products display symbols or texts related to health and responsible consumption on their
label, which include cautions to not drink while driving, to not consume alcohol during Heineken® Product
pregnancy and to not consume alcohol if under the legal drinking age. Labeling Information
Marketing Events and website age screening

We communicate about our brands in strict accordance with
HEINEKEN’s Responsible Marketing Code (“The Code”). We restrict access to our product information by setting an age screening
system on our websites. The minimum age is 21, considering people reach
Compliance with the code is mandatory for everyone internally, their maturity physically and psychologically in that year. As a part of our
including our subsidiaries and joint ventures where we have a commitments, we always ensure that all of our sponsored events are not
related to racing and underage participants.
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controlling interest. The Code covers all matters related to

packaging, point of sale, trade promotions, sponsorships,
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advertising, digital and social media. The Code is applicable to

agencies and other third parties, suppliers and consultants
involved in the marketing and sales of our brands.
Detailed information can be found through this link:
http://tiny.cc/heinekenresponsible
52 |
We always respect prevailing local laws and regulations as well as

our self-regulatory codes and we are always transparent about
our brand’s identity or authorship of content. We always take into
account our brand values and corporate responsibility in all of our
marketing or commercial communication by respecting
individuals, society and the environment. To date, there have
been no incidents of non-compliance concerning health and
safety impacts of products, product information and labelling, as
well as marketing and communications.
Holistic strategic development Together with our industry peers, we are committed to acting on the
following key areas:
We conducted responsible serving and responsible consumption training,

partnering with credible hospitality universities and associations such as
Sekolah Tinggi Pariwisata Nusa, Sekolah Tinggi Pariwisata Bandung and Marketing
Underage Retailer
Jakarta Hotel Association. Our training curriculum includes basic codes
drinking support
information about alcohol beverages, regulations on alcohol, standard of practice
dosage, underage drinking issue, the harm caused by irresponsible
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consumption, procedure to handle intoxicated consumers and ‘21+’

awareness campaign.
Re p ort
Through our collaboration with Gabungan Product Consumer Safety

innovation information driving

Industri Minuman Malt Indonesia (GIMMI) - an
association for malt beverage producers in
Indonesia, which we co-founded and are a
member of, we developed a community
platform to engage community members and
These commitments are in support of the World Health Organization’s
53 |
educate them on the different types of

Global Strategy to Reduce the Harmful Use of Alcohol.
alcoholic beverages.
Establishing
Zero Zone
To provide more choices for our consumers and allow non-alcohol drinkers to enjoy a
'beer moment', we have introduced Bintang Zero 0.0% and Bintang Radler 0.0% as
part of our alcohol-free beer portfolio through our Zero Zone corner. We currently
focus on six key cities, before expanding nationwide by 2021. Through this category,
consumers have more choices of adult products to be enjoyed in different occasions,
allowing them to have fun while staying in control.
201 9
Total of
Re port
105 Zero Zone 0.0% Alcohol beverage for all occasions

S us ta i na b il it y
chillers provided
Vision
Ensure leadership in alcohol-free beer category
Objective
Use Zero Zone as a disruptive category builder and
innovate to build a true 0.0% alcohol category
About this report
This report summarises the progress of PT Multi Bintang
Indonesia Tbk. We have been publishing Sustainability Reports
Scope of report annually since 2014. This is our sixth stand-alone report, covering
the reporting period from 1 January 2019 to 31 December 2019.
[GRI 102-3, GRI 102-10, GRI 102-48, GRI 102-49, GRI 102-50,
Our last report was published on 19 November 2019. The scope of
GRI 102-51, GRI 102-52, GRI 102-53, GRI 102-54]
our report covers our whole operation in Indonesia. There are no
2 0 1 9
significant changes to the organization and its supply chain. There

is no restatement of information or changes to the material topics
Re p ort
and topic boundaries from the previous year.

55 |
This year our theme is Brewing A Limitless

Tomorrow. Celebrating our 88 years of operation, we
are awakened that throughout these years we have
been thriving for sustainable business practices for
long term success. Our efforts have resulted in the
circularity of our operations throughout the product
life cycle and giving impact to our stakeholders.
Anchored by the HEINEKEN Global Sustainability Strategy of Brewing a To achieve high-quality sustainability reporting, we apply the ten reporting
Better World, we are embracing our responsibility to reduce our principles for defining report content and report quality. In defining the report
environmental footprint and promote sustainable change in the society by content, we follow the four reporting principles, i.e. stakeholder inclusiveness,
protecting water resources, reducing CO2 emission, sourcing sustainably and sustainability context, materiality and completeness. To ensure the quality of
advocating responsible consumption through the provision of knowledge so our report, we abide by the six reporting principles of accuracy, balance,
our consumers can make well-informed decisions. Above all, we believe that clarity, comparability, reliability and timeliness. All data disclosed in this report
2 0 1 9
protecting human health and safety is quintessential to our existence while are based on data availability from the relevant operations.
growing with the community. We also actively collaborate with all partners
Re p ort
and stakeholders to align our direction and steps towards a greener future,
contributing to the UN Sustainable Development Goals (SDGs).
We produce our sustainability reports as a form of public communication as This Sustainability Report is available on our website
well as internal audit and assessment. This report has been prepared in www.multibintang.co.id. The website also contains news and
accordance with the GRI Standards: Core option. We also apply the GRI information about the company’s stock performance,
Food Processing Sector Guidance for our sector disclosure requirement. GRI corporate and sustainability actions, shareholder meetings,
is Global Reporting Initiative, an international independent standards press releases and organization policies. For inquiries,
56 |
organization that helps businesses, governments and other organizations recommendations and reviews, please contact our
understand and communicate their impacts on issues such as climate headquarters:
change and human rights. The standards feature a modular, interrelated
structure and represent the global best practice for reporting on a range of
economic, environmental and social impacts.
Talavera Office Park 20th floor
Jln. Letjen T. B. Simatupang Kav. 22-26
Jakarta 12430
T. 021-27833800 (hunting)
F. 021-75924617
Engagement
[GRI 102-40, GRI 102-42, GRI 102-43, GRI 102-44] Method: Industry
association
Method: Media Method: Customer Method: Consumer
• Meeting • Socialization • Frontline information • Socialization

• Other activities • Coordination meetings • Website • Coordination meetings
• Call center service
Frequency: Frequency: Frequency:
• Ad hoc • Once a month • Ad hoc Frequency: • Ad hoc
• and/or quarterly • Ad hoc
Topics: • Available 24 hours Topics:
Our stakeholders are vital to our Topics: • Business performance • Brand leadership
• Responsible consumption • Brands and innovation Topics: • Company's reputation and
business. We define our
Employees
2 0 1 9
• Alcohol policy advocacy • Responsible consumption • Responsible consumption/ positive stories about the
stakeholders as all relevant Method: • Industry best practices • Sustainable business practice alcohol retailing/legal drinking age company and beer category
• Workshop • Training • Code of business conduct • Alcohol policy advocacy • Self-regulatory code • Responsible consumption
parties that are influenced by
Re p ort
• Communication • Forum and self-regulatory code alcohol policy advocacy

our business practices. Our • Meeting
STAKEHOLDER ENGAGEMENT
approach to stakeholder Frequency:
• Once a month • Twice a month

engagement focuses on • Twice a year • and/or ad hoc
Method: Method: Method: Method:
• Phone calls • Socialization • Socialization • Socialization
intensive dialogues, workshops • and/or direct visits • Coordination meetings • Coordination meetings • Coordination meetings
Topics:
and meetings. We continuously • Code of business conduct
Frequency: Frequency: Frequency: Frequency:
connect with our stakeholders • Business performance and
strategic direction
• Ad hoc • Ad hoc • Monthly • Ad hoc • Semi-annually • Ad hoc
• Semi-annually • and/or annually • and/or annually • and/or semi-annually
through various communication • Sustainable business practice
• and/or annually
• Company's reputation and positive
forms. This keeps us focused Topics: Topics: Topics:
57 |
stories about the company and

Topics: • Responsible consumption • Responsible consumption • Community investment
and informed on the beer category
• Supplier code • Business practices and • Alcohol policy advocacy and development
• Environment compliance • Company's reputation and • Responsible consumption
opportunitites to go beyond. • Alcohol policy positive stories about the company • Environment
advocacy and beer category • Sustainable business
• Sustainable business practice operations
• Brands and innovation
• Community investment and
development
Local and
Suppliers Government international
Communities NGO
Key Priorities and Topic Boundaries
[GRI 102-11, GRI 102-46, GRI 102-47]
The content of the report is based on the material aspects for both our company and stakeholders and is directly linked to the Brewing a Better World
strategy through our six focus areas. A materiality survey was carried out for internal and external stakeholders to identify our material topics.
Health & Safety GRI Topics

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Supplier Customer Consumer
Promoting Health and Safety

Water Management
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Water and Effluents

Workforce
Human Rights Assessment
Responsible Consumption
Advocating Responsible Consumption
Community
Indirect Economic Impacts,
CO2 Emission/Energy Local Communities
Energy and Emissions
Sustainable Sourcing
58 |
Procurement Practices, Supplier Environmental

Sustainable Packaging Assessment, Supplier Social Assessment
Material
First choice Last choice Contributed Cause Linked
Every topic is linked to GRI Standards and their boundaries. Multi Bintang could be directly involved through our
own activities (cause), related with Heineken Group activities (Contribute) or indirectly through our business
relations with other entities (linked). This topic boundaries may provide insights for risk management.
in IDR Million
i. Direct Economic Value Generated
Revenue 3,711,405
Interest income 26,594

2 0 1 9
Other income -
Re p ort
Total 3,737,999
Corporate Governance ii. Economic Value Distributed:

Operating cost 575,781
Economic Performance Employees wages and benefits 169,488
[GRI 201-1, GRI 413-2,GRI 419-1] Payment to providers of capital 1,228,381

59 |
Community investment 1,424
In 2019, Multi Bintang delivered a positive revenue

growth, especially contributed by the exceptional Payment to government by country 420,553
performance from our non-alcohol categories, despite
the declining market for beer in 2019. This reflects our Total 2,395,903
focus on strengthening our position as a multi-beverage
iii. Economic Value Retained:
company. During the reporting period, we complied with
all prevailing laws and regulations in the social and 1,122,660
Economic Value Retained
economic area.
Internal Audit
Our Internal Audit Department is responsible to:
Speak Up • Develop annual audit plan based on risk assessment

• Hold regular Audit Committee meetings
[GRI 205-1, GRI 205-2] • Provide consultancy on revision to company policy, SOP and business
processes when required while maintaining its independence
Our company is committed to conducting business with integrity and • Conduct investigation to follow up any concern raised through the
Speak Up channels
fairness, with respect for the laws and our values.
2 0 1 9
Throughout 2019, the Internal Audit Department conducted audits on

Communication and training about anti-corruption
3 department groups, which covered approximately 30% of our total
policies and procedures
Re p ort
operations. These department groups were selected based on risk

Provided to all employees through onboarding training assessment.
and written in employee modules
Staff 98% 100%

Training to
employees, 90%
100% 100% broken down Supervisor 93% 100%
Sampangagung Brewery by employee 96%
Tangerang Brewery category region Manager

60 |
Communication Communication
and100%
Training 100% for
to employees
100%
Tirta Prima Indonesia 0% 80%
to Governance all employee 93%
Office Bodies categories
Reports can be submitted through:

• Managers, HR representatives, internal auditors or the Legal Department
• Trusted Representatives
Speak Up is our whistleblowing policy and is the implementation of our • One of the communication channels below:
commitment to enforcing good corporate governance and ensuring that businessconduct@heineken.com
business practices are carried out based on integrity. 007-803-011-0160
http://speakup.heineken.com
Associations
[GRI 102-13]
2 0 1 9
Re p ort
Multi Bintang Indonesia is a co-founder and IBCSD is a CEO-led association of companies

member of GIMMI since its establishment in operating in Indonesia, who share a commitment to
2000. The association consists of four brewers: promoting sustainable development through
PT Multi Bintang Indonesia, PT Delta Jakarta, sustainable economic growth, ecological balance
PT Bali Hai and PT Gita Swara. Within GIMMI, and social progress. In 2019, Multi Bintang
we build dialogues with our multiple Indonesia joined as a member of IBCSD to
stakeholders on issues related to the industry. strengthen its commitment and leadership in
promoting sustainable development in a
61 |
fast-changing world. We are a key partner of IBCSD

and we proactively get involved in renewable
energy, water resources management and local
sourcing task forces.
Certifications and
External Initiatives
Indonesia Sustainability Most Valuable
Business Awards 2018 Silver Quality Award Indonesia Brands 2019
Best Water Treatment and Best Waste Silver Quality Award
[GRI 102-12] and Material Productivity Monde Selection
Most Valuable Indonesia Brands 2019
Global Initiatives Brand Finance
4 June 2019
7 January 2019 Bir Bintang 12 June 2019
Corporate Bir Bintang
ISO14001 Social Business Innovation Award 2019

2 0 1 9
Proper Awards Environmental Management System

• Top 5 Social Business Innovation Company, Category Food and Beverage
Green Rank ISO22000 • Green CEO: Michael Chin
Ministry of Environment and Forestry
Food Safety Management System
Re p ort
28 October 2019
Warta Ekonomi
Tangerang Brewery FSSC
29 August 2019
Food Safety System Certification 22000
S us ta i na b il ity
Recognition from USAID

Proper Awards International Craft Competition 2019
USAID Partner for Adaptasi Perubahan Lingkungan dan
Blue Rank Gold Medal Ketangguhan (APIK) dalam upaya Adaptasi Perubahan
Ministry of Environment and Forestry International Craft Awards Competition Iklim dan Pengurangan Resiko Bencana (API-PRB)
28 October 2019 26 November 2019 UASID-APIK
Sampangagung Brewery Bir Bintang
62 |
Corporate
Indonesia Sustainability Kaban Awards 2019

World Beer Idol
Business Awards 2019 Biggest Excise Contributor
Bronze Medal for Pale Lager Category
Special Recognition on Workforce Kementerian Keuangan,
Dirjen Bea dan Cukai Banten World Beer Idol
Global Initiatives
9 December 2019
February 2020 19 December 2019
Corporate Sampangagung Brewery
Tangerang Brewery
GRI Standard Economic
Disclosure Page Omission
2016 Economic Performance
General Disclosures GRI 103: 103-1 Explanation of the material topic and its Boundaries 59
Management 103-2 The management approach and its components 59
102-1 Name of the organization 2
Approach 103-3 Evaluation of the management approach 59
102-2 Activities, brands, products, and services 2, 7-9
GRI 201:
102-3 Location of headquarters 56 Economic 201-1 Direct economic value generated and distributed 59
102-4 Location of operations 10 Performance
102-5 Ownership and legal form 10, 11 Indirect Economic Impacts
GRI 103: 103-1 Explanation of the material topic and its Boundaries 37-41
102-6 Markets served 2
Management 103-2 The management approach and its components 37-41
102-7 Scale of the organization 10 Approach 103-3 Evaluation of the management approach 37-41
102-8 Information on employees and other workers 10
GRI 203: 203-1 Infrastructure investments and services supported 41
102-9 Supply chain 33 Indirect
GRI
Economic 203-2 Significant indirect economic impacts 41
102-10 Significant changes to the organization and its supply chain 55
Impacts
102-11 Precautionary principle or approach 58
Procurement Practices
102-12 External initiatives 62
103-1 Explanation of the material topic and its Boundaries 32-34
102-13 Membership of associations 61 GRI 103:
102-14 Statement from senior decision-maker 3 Approach
103-3 Evaluation of the management approach 32-34
102-16 Values, principles, standards, and norms of behavior 6
GRI 204:
102-18 Governance structure 11 Procurement 204-1 Proportion of spending on local suppliers 34
GRI 102: Practices
102-40 List of stakeholder groups 57
General
Anti-Corruption
Disclosures 102-41 Collective bargaining agreements 48
GRI 103: 103-1 Explanation of the material topic and its Boundaries 60
102-42 Identifying and selecting stakeholders 57
102-43 Approach to stakeholder engagement 57 Approach 103-3 Evaluation of the management approach 60
102-44 Key topics and concerns raised 57 205-1 Operations assessed for risks related to corruption 60
GRI 205: Anti-
102-45 Entities included in the consolidated financial statements 11 Corruption Communication and training about anti-corruption policies
205-2 and procedures 60
102-46 Defining report content and topic Boundaries 58
102-47 List of material topics 58
102-48 Restatements of information 55
102-49 Changes in reporting 55
102-50 Reporting period 55
102-51 Date of most recent report 55
102-52 Reporting cycle 55
102-53 Contact point for questions regarding the report 56
102-54 Claims of reporting in accordance with the GRI Standards 56
102-55 GRI content index 63
This year, we have not conducted
102-56 External assurance
external assurance
Environmental Compliance Diversity
Human
GRI 404:Rights
103:
Education 103-3
103-1
and Equal Opportunity Explanation
404-2
Assessment
404-1 Evaluation ofofthe
Average themanagement
of material
training topic
approach
and per
its Boundaries
assistancehours
programs per year employee
103-1 Explanation of the material topic and its Boundaries GRI 405:and
Training
Management 103-2
103-1
103-1 The management
Explanation
Programs
Explanationforof theapproach
the material
ofupgrading and its
topic
employee
material topic and
andcomponents
its
its Boundaries
skills and transition
Boundaries
GRI 103: GRI 103:
Diversity and
Diversity and
Education Equal Opportunity
404-2
Approach 103-3 assistance of
programs
Management 103-2 Management 103-2
405-1
103-2 Evaluation
The management
Diversity
The the management
approach
of governance
management andapproach
and
bodies its
andcomponents
employees
The management approach and its components Equal 103-1 Explanation of theapproach
material topic its
andcomponents
its Boundaries
Approach GRI
GRI 103:
Approach
Diversity
405: and Equal Opportunity Evaluation
103-3 Opportunity 103-3
103-3 Evaluation of
of the
the management
management approach
Evaluation of the management approach Management 103-2 The management approach andapproach
its components
Diversity and 103-1 Explanation
GRI 307: GRI 405:
GRI 103:
Approach 405-1
412:Rights Assessment Diversity of of the material
governance topic and
bodies and its Boundaries
employees
Non-compliance with environmental laws and regulations
Human
Equal 103-3 Evaluation of the management approach
Environmental 307-1 Diversity
Management
Human and
Rights 103-2
Employee training approach
on human and its policies
rights componentsor procedures
Opportunity
GRI 405: 405-1
103-1 Diversity of of
Explanation governance
the materialbodies
topic and employees
and its Boundaries
Compliance Equal
GRI 103:
Approach
Assessment
DiversityRights 103-3
and Assessment
Evaluation of the management approach
Management
Opportunity
Human 103-2
405-1 The management approach and its
Diversity of governance bodies and employeescomponents
Environment Supplier Environmental Assessment Local
GRI Communities
405:
Equal
Approach
Human
103:Rights
Diversity
GRI
Opportunity 103-3
103-1
and Assessment Evaluation ofofthe
Explanation themanagement
material topic approach
and its Boundaries
Materials 103-1 Explanation of the material topic and its Boundaries 35 103-1
405-1 Explanation
Diversity of of the material
governance topic and
bodies and its Boundaries
employees 37-41
GRI 103: GRI 412:
GRI 103:
Equal
Management 103-2 The management
Explanation of theapproach and its
material topic andcomponents
its Boundaries
GRI 103-1
103:Rights Assessment
Human 37-41
103-1 Explanation of the material topic and its Boundaries 26-27 Management 103-2 The management approach and its components 35 Management
Human Rights 412-2
Opportunity
Approach 103-2 The management approach and its
Employee training on human rights policies componentsor procedures
GRI 103: Approach Management
Approach 103-3
103-2 Evaluation of the management approach
The management approach and its components
26-27 103-3 Evaluation of the management approach 35 Assessment 103-1
103-3 Explanation
Evaluation ofofthethemanagement
material topic and its Boundaries
approach 37-41
Management 103-2 The management approach and its components GRI 103:
Approach
Human
GRI 412: Rights Assessment
Operations with local community
Approach 26-27 GRI 308: Management
Local Communities
GRI 413: 103-2
Local 412-2
413-1 The management approach and its engagement,
components impact 38-41
103-3 Evaluation of the management approach Human Rights 103-1 Employee
Explanationtraining
of the on human
material rights
topic
assessments, and development programs andpolicies
its or procedures
Boundaries
Supplier New suppliers that were screened using environmental GRI 412:
103:
Approach
308-1 5, 35 Communities
Assessment 103-3
103-1 Evaluation
Explanation ofofthe
themanagement
material approach
GRI 301: 26-27 Envionmental criteria Human
GRI 103:Rights 412-2
Management 103-2 Employee
The training
management on humantopic
approach rights
and
and its Boundaries
its policies
componentsor procedures
301-3 Reclaimed products and their packaging material
Materials Assessment GRI 412: Social
Assessment
Management
Approach
Supplier
Customer 103-2
Assessment
Health and Safety The management approach and its components
Human 103-3
Rights 412-2
Employee training on human rights policies or procedures
Energy Approach 103-3
Social Local
GRI Communities
412:
414:
Assessment
103: 103-1 Evaluation of the management approach
103-1 Explanation of the material topic and its Boundaries 28 Human
Supplier Rights
ManagementSocial 412-2
414-1
103-2
103-1 Operations
Employee
New with
suppliers
The management
Explanation thelocal
training
ofthat on community
human
were
approach
material rights
screened
and
topic its
andengagement,
policies
using impact
or media
itssocial
components procedures
Boundaries 35
GRI 103: Employeement GRI 103:
GRI 413:
Local Local 413-1
Communities assessments, and development programs
Management 103-2 28 Assessment
Approach
Communities
103-1 Management 103-3
103-2 Evaluation
The of the management
management approach andapproach
its components
GRI 103: Explanation of the material topic and its Boundaries 45-46 103-1 Explanation of the material topic and its Boundaries
Approach 103-3 28 GRI 103:
Approach
Local Communities
Management 103-2 The management approach and its components 45-46 GRI 416:
Customer 103-3
Health103-2
and Safety Evaluation of the management approach
Management The management approach and its components
GRI 302: Energy 302-1 Energy consumption within the organization 28 Approach Customer 103-1 Assessment with
Explanation
Operations of thelocal
health and
material safety
topic
community and impacts of product
its Boundaries
engagement, impactand
103-3 Evaluation of the management approach 45-46 GRI
GRI 103:
Approach
413:
GRI 103: 416-1
103-1
Local 413-1
103-3 Explanation of the material
service categories topic and its Boundaries 34, 52
Health and Evaluation
assessments,of the
andmanagement
developmentapproach
programs
Water Management
Communities
Management
Customer 103-2
Health103-2
and Safety
34, 52
401-1 New employee hires and employee turnover 46 Safety The management
Operations approach
with local and its engagement,
community components impact
GRI 401: Approach
GRI 413:
Approach Local 413-1
103-3 Evaluation
assessments,of the management
andmanagement approach
developmentapproach
programs
103-1 Explanation of the material topic and its Boundaries 15-22 Customer 103-3
103-1 34, 52
GRI 103: Employment 401-2
Benefits provided to full-time employees that are not 46 GRI 103: Health
Communities
Marketing and Safety
and Labeling Evaluation ofofthe
Explanation the material topic and its Boundaries
Operations with local community engagement, impact
provided to temporary or part-time employees GRI 413: Local 413-1
Management 103-2 The management approach and its components 15-22 Management 103-2
103-1
Explanation
assessments,
Explanation of theapproach
the
ofand material and its
topic
development
material topic andcomponents
its
its Boundaries
programs
and Boundaries
GRI
GRI 103:
Customer
103:
Communities Health and Safety
Approach 103-3 15-22 Occupational Health and Safety Approach Assessmentofofthe themanagement
health and safety impacts of product and 34
Evaluation of the management approach Management
Management 103-3
103-2
416-1
103-2 Evaluation
The
The management
management approach andandapproach
its components
GRI 416: service of theapproach
categories its components
303-1 Interactions with water as a shared resource 19-22 GRI 103: 103-1 Explanation of the material topic and its Boundaries 43-45 103: Health103-1
GRI 416:
Approach
Customer
Approach
GRI and Safety
Explanation material topic and its Boundaries
Customer 103-3
103-3 Evaluation
Evaluation of
of the
the management
management approach
Management 103-2 The management approach andapproach
its components
GRI 303: Water 303-2 Management of water discharge-related impacts 22 Management 103-2 The management approach and its components 43-45 Customer
Health and 103-1 Assessment
Explanation of the health and
material safety
topic andimpacts of product and
its product
Boundaries
GRI 416:
Approach
Marketing 416-1
103: and Labeling Incidents of non-compliance concerning and service
Approach 103-3 43-45 GRI 417:
Health
Safety and 103-3
417-2 service categories
Evaluation
information ofand
thelabeling
management approach
303-5 Water consumption 17 Evaluation of the management approach Customer
Management 103-2 Assessment
The of of
management
Incidents the approach
health andand
non-compliance safety impacts
its components
concerning of product
the health and and 52
Marketing
Safety
GRI 416: and 416-1
416-2
103-1 Explanation
service of
categoriesthe material topic and its Boundaries
GRI 403: 403-1 Occupational health and safety management system 43 Health
GRI 103:
Approachand safety impacts
Incidents of products andconcerning
of non-compliance services marketing
Biodiversity Labeling 417-3
103-3 Evaluation of
communications the management approach
Occupational Customer
Safety
Management
Marketing 103-2
and Labeling Assessment
The of the approach
management health andandsafety
its impacts of product and
components
416-1
103-1 Explanation of the material topic and its Boundaries 39 GRI 416:
Health
Approachand service categories
GRI 103: Health and 403-5 Worker training on occupational health and safety 44-45 Socioeconomic
Marketing Compliance
103-3
103-1 Evaluation ofofthe
Explanation themanagement
material topic approach
and its Boundaries
GRI 103: and Labeling
Customer
Safety Assessment of the health and safety impacts of product and
Management 103-2 The management approach and its components 39 Safety 416-1
103-1 Explanation
of of the material
Health
GRI 103:
103:
417:and
Management 103-2
103-1 Incidents
service
The categories
management
Explanation of material topic
non-compliance
theapproach and
topic and
concerning
its
and its Boundaries
its product
components and service
Boundaries 50-52
Approach GRI
Marketing 417-2
and Labeling information and labeling
103-3 Evaluation of the management approach 39 Training and Education Safety
Approach
Management 103-2
Marketing and 103-3 The management approach and its
its components 50-52
Management 103-2 Evaluation
The
Incidents
of the management
management
of approach and
non-compliance
approach
components
concerning marketing
GRI 304: 103-1 47 Approach
Labeling
GRI 103: 103-1
417-3 Explanation of the material topic and its Boundaries
304-3 Habitats protected or restored 39 GRI 103: Explanation of the material topic and its Boundaries Approach 103-3
Marketing and Labeling
103-3 Evaluation of
communications
Incidents the management
Evaluationofofnon-compliance
the management approach
concerning
approachproduct and service 50-52
Biodiversity GRI 417:
Management 417-2
information approach and its components
and labeling
Management 103-2 The management approach and its components 47 GRI 103:
419: and Compliance
Marketing
Socioeconomic 103-1 Requirements for product andconcerning
service information andservice
GRI
Approach Incidents of non-compliance
Non-compliance with laws and concerning
regulations product
in the and
social and 51
Emissions Approach 47 GRI 417:
417:
Socioeconomic
GRI 103-3
417-1
417-2
419-1
417-3
Incidents
labeling of
Evaluation non-compliance
ofand
thelabeling
management approach marketing
103-3 Evaluation of the management approach Labeling
Management 103-2
103-1
information
economic area
communications
Explanation of the material topic and its Boundaries
Marketing
GRI 103: and
Compliance
Marketing and Requirements
Incidents of for product andconcerning
service information andservice
103-1 Explanation of the material topic and its Boundaries 28-29 47 Approach 417-2 ofnon-compliance
non-compliance concerning product and
marketing 52
GRI 103: GRI 404: 404-1 Average hours of training per year per employee Labeling 417-3
417-1
103-3
Management Compliance
Socioeconomic 103-2 Evaluation
labeling
information ofand
The management thelabeling
management
approach andapproach
its components
Labeling communications
Management 103-2 The management approach and its components 28-29 Training and Programs for upgrading employee skills and transition FP5 Percentage of production volume
Approach manufactured in sites certified by an independent third party according to
Education 404-2 47 Socioeconomic
GRI 417: 103-3
103-1
Compliance
417-2 Evaluationof
Incidents
Explanationof non-compliance
non-compliance
ofof
thethemanagement concerning
material topic and its product
concerning
approach and service
marketing
Boundaries 52
Approach assistance programs GRI 103:
internationally 417-3
recognized food safety management
information
communicationsand labelingsystem standards
103-3 Evaluation of the management approach 28-29 Marketing
GRI 419: and 103-2
Management 103-1 The management
Explanation
Incidents theapproach
ofofnon-compliance and
material topic its
andcomponents
its Boundaries
concerning marketing
305-1 Direct (Scope 1) GHG emissions 29 Diversity and Equal Opportunity GRI 103:
Socioeconomic
Labeling Compliance
417-3 Non-compliance with laws and regulations in the social and
GRI 305: Socioeconomic
Approach 419-1
103-3 communications
economic
Evaluation
The area
of the management
management approach andapproach
its components
103-1 Explanation of the material topic and its Boundaries 45 Management
Compliance 103-2
103-1
Emissions 305-2 Energy indirect (Scope 2) GHG emissions 29 GRI 103: GRI 103: Explanation of the material topic and its Boundaries 59
Approach
Socioeconomic
GRI 419: Compliance
Management 103-2 The management approach and its components 45 Management 103-2 Non-compliance
The management with laws
approach andand regulations
its in by
components thean
social and 59 party according to
E uents and Waste FP5 Percentage of
Socioeconomic production volume
419-1
103-1 manufactured
Explanation of the in sites
material topic certified
and its Boundaries independent third
Approach 103-3 45 GRI 419:
103:
Approach economic area
Evaluation of the management approach Compliance
internationally 103-3 59
Socioeconomic recognized food safety management system standards
Evaluation of thewith
Non-compliance management
laws approach
and regulations in the social and
GRI 103: 103-1 Explanation of the material topic and its Boundaries 26-27 Management 419-1
economic area approach and its components
GRI 405: GRI 419:
Compliance
Approach
FP5 Percentage of production volume manufactured inand
sites certifiedin by
Diversity and 103-3 Non-compliance
Evaluation of thewith laws
management regulations
approach thean independent
social and third
59 party according to
405-1 45 Socioeconomic 419-1
Approach 103-3 26-27
Diversity of governance bodies and employees internationally
FP5 Percentagerecognized food
of production safety
economic
volume management
area
manufactured system standards
in sites certified by an independent third party according to
Evaluation of the management approach Equal GRI 419:
Compliance
Non-compliance with laws and regulations in the social and
GRI 306: 306-2 Waste by type and disposal method 26-27 Opportunity internationally
Socioeconomic recognized
419-1 food safety
economic
management
area
system standards
FP5 Percentage of production volume
Compliance manufactured in sites certified by an independent third party according to
E uents and Human Rights Assessment
Waste 306-4 Transport of hazardous waste 26-27 internationally recognized food safety management system standards
103-1 Explanation of the material topic and its Boundaries 48 FP5 Percentage of production volume manufactured in sites certified by an independent third party according to
GRI 103:
Environmental Compliance internationally recognized food safety management system standards
GRI 103: 103-1 Explanation of the material topic and its Boundaries 26 Approach 103-3 Evaluation of the management approach 48
GRI 412:
Approach 103-3 26
Evaluation of the management approach Human Rights 412-2 Employee training on human rights policies or procedures 48
GRI 307: Assessment
Non-compliance with environmental laws and regulations 26
Environmental 307-1 Local Communities
Compliance
GRI 103: 103-1 Explanation of the material topic and its Boundaries
Supplier Environmental Assessment
Management 103-2 The management approach and its components
GRI 103: 103-1 Explanation of the material topic and its Boundaries 8 Approach 103-3 Evaluation of the management approach
Management 103-2 The management approach and its components 8 Operations with local community engagement, impact
Approach 413-1 assessments, and development programs
103-3 Evaluation of the management approach 8 GRI 413: Local
Communities Operations with significant actual and potential negative
GRI 308: 413-2 impacts on local communities
Supplier New suppliers that were screened using environmental
308-1 criteria 8 Customer Health and Safety
Envionmental
Assessment 103-1 Explanation of the material topic and its Boundaries
GRI 103:
Management 103-2 The management approach and its components
Approach 103-3 Evaluation of the management approach

Brewing A Limitless Tomorrow: Sustainability Report

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Brewing A Limitless Tomorrow: Sustainability Report

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Brewing

14% 354,286 hl 45% 98%

innovative Brands, People and Performance.

Part of Indonesia’s heritage MISSION

We produce and market a range of leading beer and non-alcoholic beverages

Our alcoholic beverages are

standard brewing process,

Bir Bintang, an iconic brand

and Indonesia's favorite beer.

Heineken®, the world's

premium beer brand.

Green Sands, a carbonated soft drink, Bintang Radler 0.0% Lemon,

Fayrouz, a unique carbonated drink

Tangerang Brewery Tirta Prima Indonesia

Kec. Kutorejo, Mojokerto, Jawa Timur

Structure [GRI 102-5, GRI 102-18, GRI 102-45]

Board Of Directors President Director

Sales Director Head of Legal &

Brewing a Better World (BaBW) Brewing a Better World

age as our unlimited enthusiasm to further contribute to Indonesia, in terms of

Sustainability tool to plan, monitor, evaluate and maintain a sustainable operation

HEINEKEN Global initiated Globally integrated

Responsible Health Sourcing Growing with Values

Supply Chain Marketing & CA HR Procurement CA HR

Watershed health and managing

water-stressed, by increasing water

Water Efficiency Water Circularity

Water is essential in all Multi Bintang manufacturing

high-quality water to run our core business operations

party water providers. Almost 65% of the total water

We are committed to reduce water consumption by

Effluent Reclamation Plant (ERP) in Tangerang Brewery Weekly Water Audit

using Power BI Platform to

and efficiency. EVALUATE ASSESS

Water intensity reduction

2017 2018 2019

biannual waterbody quality testing.

Wastewater Quality in 2019

TSS 3,182.82 Ton

Oil & Fat 394 Ton

We envision water circularity in water-stressed areas through

Since 2015, HEINEKEN Global has developed a partnership

with UNIDO to address challenges in water management.

socially equitable, environmentally sustainable and

watershed and to ensure that the quantity of water available

We source our water from surface water and throughout

Since 2010 we have been conducting a quinquennial

surrounding our Tangerang and Sampangagung

To further understand the characteristics of the Cumpleng

Water Alliance Mojokerto

Concurring with the Multi Bintang’s 88th anniversary celebration

Reforestation of Recharge Area

2014 Since 2014 we have initiated reforestation

international organizations. requirement of 350,000 people/day or 35 million liter/year.

Green School Programme in Mojokerto, East Java

GRI 301-3, 302-1, 302-3, 302-4, 305-1,

The urgency of global warming and climate change issues requires us to

Our commitment to minimizing energy use is reflected in our Energy Roadmap

We approach sustainability by integrating all areas of our production into a holistic

rice husk Manufacturing

Bottle and Raw Material Warehouse &

Train for long distance

Raw material is one of the most important aspects that contribute to