WEEK 15 TASKS for HOME PACK LEARNING : BTEC EXTENDED (HOSPITALITY)

NAME : ____________________ DATE COMPLETED : ___________ CLASS : BTEC 2 __

INSTRUCTIONS : Look at Section 5 : KEEPING IN TOUCH : Using the Telephone 2
A. Match the word to the meaning (look at Key Vocabulary : VERBS and NOUNS). Write the
number
1. Apologise when you dial a number incorrectly ___
2. Ask for to say sorry ___
3. Hang up another word for someone __
4. Pick up you do this when you pick up the phone ___
5. talk another word for to enquire __
6. caller the person who rings you ___
7. person to lift the receiver ___
8. wrong number you do this when your call is finished ___
9. answer another word for listen ___
10. hear another word for speak ___ [10]

B. Look at the pictures and story and underline the correct answers to the following:
1. Kate (received/made) the call.
2. Kate lifted the (telephone/receiver).
3. Kate (wanted/did not want) to go swimming.
4. (Kate/Mike) called (Kate/Mike).
5. Mike (is/ is not) Kate’s friend. [5]

C. Write short answers to the following questions:

1. Why did Mike apologise to Kate?
_____________________________________________________________ [1]
2. What do you do if you want to let someone speak on the phone?
______________________________________________________________ [2]
3. Who usually says goodbye first when someone calls?
______________________________________________________________ [2]
WEEK 15 TASKS for HOME PACK LEARNING : BTEC EXTENDED (HOSPITALITY)

D. Find TEN words from Answering the Telephone 2

A F P T X X T U K Q A F UY Y
F NMC A L L E RGDE J S H
R A X I A N S WE R I UTT Z
D T R A G T G K O F EVSU A
B A P S P E A K F J C LDY I
T L R V U L Y P HONEKP D
Y K E N E E D V R A Y YXN P
C Q C T S P N P E R S ONU J
B WEMQ HMU VZVQPB W
M Q I J A O T B Z S MHZ J T
F P V H B N Z M Q T K LUV E
O K E MW E C B A Y G OLU R
J W R O N G N U MB E RNN U
U D Z B D W N E MT I AKP D
W A P O L O G I S E R SKC K
[10]

YOUR SCORE IS ___ out of 30.