Your AGL household

gas bill explained

Proudly Australian since 1837.

AGL gas account Important numbers. 1

Enquiries: agl.com.au or 131 245

Faults and
emergencies: 131 909 (Jemena Gas)
1. Here’s who to call for help 4. Clearly see what to pay and when
2 Find the important numbers you might need, fast. We’ve made it simple to see how much you need
Your account details.
to pay and by when.
Ms Samantha Sample For queries about your gas account, or tailored
1 Sample Street Name: Ms Samantha Sample
SAMPLETOWN VIC 3000 assistance and advice, call or visit us online at AGL. Your bill overview shows the balance brought
Account number: 0000 0000
forward (any amount carried over from previous
Supply 1 Sample Street If you experience an unexpected loss of energy
bills, which may include any unpaid balance or
address: SAMPLETOWN VIC 3000 supply to your property, we’ve made it easy
credits). This is added to your new charges for this
3 for you to find the contact number for your
4 billing period to arrive at the total amount due.
How much energy are you using? Your bill overview. distribution company. Your Distributor is
Please note that overdue amounts from previous
responsible for the gas pipes and meters and
Bill period: 21 Mar 2019 to 19 Jun 2019 (91 days) Balance brought forward $0.00 bills may have a different due date, which will be
reliability of energy supply in your area, and is best
shown in this section and on the back of your bill.
Average daily cost and usage. placed to provide assistance.
$153.42
2.50 100

2.25 90
New charges
If you make your payments by Direct Debit or Bill
2.00

1.75
80

70
Snapshot.
2. Your account details for handy reference Smoothing, you’ll see your payment date, amount
Average daily cost:
1.50 60
$1.69 It’s easy to see your account details at a glance. and frequency listed.
$
1.25 50
MJ
Total due $153.42 If you’re eligible for a Pay on Time Discount,
1.00 40 Average daily usage:
Your account number shown here is specific to
41.10MJ you’ll see the full amount due followed by the
your gas account, and you should quote it when
0.75 30

0.50 20

0.25 10
Same time last year:
10 Jul 2019 you contact us with any queries. discounted amount if you pay by the due date.
0 0
40.21MJ Due date

If you need to make any changes to your personal 5. AGL’s latest offers and services
Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
16 16 16 16 16 16 16 17 17 17 17 17 17

Average daily cost Average daily usage

Thank you. details, it’s easy to do so any time at My Account.
This is where to look for great new AGL products
3. Your average daily usage and costs and services that may assist in managing your
The above figures include GST.

003244448888/-000078
5 you’re using.
*3201 6075 92069035 95 025 1
*3201 6075 92069035 95 025 1
Tax Invoice: Issued 20 Jun 2019
AGL Retail Energy Limited ABN 21 074 839 464
Useful information.
AGL Anytime , 24/7.
TM
Have a question, feedback or service request?
We’re always here to help.
Call us on 131 245 for anything, anytime.
energy account, as well as help you save energy
In this section, it’s clear to see how much gas
and money.
6
The graph displays your average gas usage and 6. Find more useful information
costs over the past 13 months. The Snapshot Staying informed about changes that may affect
shows a summary of your average daily costs your account is simple.
and usage for the specific billing period, and your
We’ll keep you up-to-date with additional AGL
average usage at the same time last year so you
product and service information, as well as any
can see if it has changed.
pricing, industry or regulatory changes here.
Notice a difference in your average daily usage?
There are several factors which could change your
average daily usage, such as the installation of
new gas appliances or a shift in your usage habits.
You can also monitor your usage by using our
online service, My Account. It lets you track your
energy usage and costs by helping you identify
when you use energy most and find ways to adjust
how and when you use energy to maximise your
savings. Find out more at agl.com.au/myaccount

7 8
Important information. Your gas supply details.
Payment assistance. There are a number Supply address:
of options available to eligible customers, Supply period:
including Victorian Government energy DPI:
concessions and rebates, AGL payment Energy Plan:
plans and the Centrepay scheme. To find
out more, visit agl.com.au/Concessions
Meter no. 00000000
Need an interpreter? Call 1300 307 245.
Read
date
Read
type
Start
read
31 May 19 Actual 3,063
Your next meter read is due between 16 Sep 19 and 20 Sep 19. Please ensure easy access to your
meter on these days.
Hearing impaired (TTY). Call 133 677
and quote 1300 664 358.
How we’ve worked out your bill.
If you don’t wish to receive marketing Previous balance and payments.
information about AGL products and Previous balance
services, visit agl.com.au/DoNotContact 12 Apr 19 payment
Compare energy plans Visit
Balance brought forward
compare.energy.vic.gov.au to compare
New charges and credits.
other plans available in your area.
Moving? Visit agl.com.au/Move to
Usage and supply charges
Peak 3,740.15MJ $0.02967
arrange a gas connection at your new Supply charge 91 days $0.44789
premises.
Other charges
Energy efficiency. For information about Payment processing fee
energy efficiency, visit Total charges
www.victorianenergysaver.vic.gov.au or Credits
call 136 186 12% Guaranteed Discount
Total credits
Total new charges and credits
Total GST included in new charges and credits
Total Due
(includes GST)
All items subject to and inclusive of GST.
V8AGLA4125 AGL109904G (0314)
11 Direct Debitˆ
Sign up to Direct Debit at
Total due $153.42 agl.com.au/Payments
or call 131 245.
Cardˆ
Online: agl.com.au/Payments
Phone: 1300 657 386
Due date 10 Jul 2019 Biller Code: 3204
Reference number 0000 0000 0000 0000 00 Mail
Send your cheque or money
order along with this section
of the bill to:
AGL Sales Pty Limited
GPO Box 2220, Sydney 2001
*3201 6075 92069035 95 025 1
*7023 5983239153276330
AGLBB16549 (0318)
The new charges and credits section is divided
7. Important information is listed here into units and prices for this billing period,
Page 2 of 2
Need further assistance? according to your gas rates. We list your new
1 Sample Street SAMPLETOWN VIC 3000
21 Mar 2019 to 19 Jun 2019 (91 days) charges for your gas supply and usage, plus any
You’ll find information about payment assistance,
00000000000
credits, discounts, concessions and adjustments
Savers interpreters, moving your gas to a new home and
we’ve applied to this bill.
other important service messages in this section.
End
read
Heating
value
Pressure
factor
Usage
MJ
9 The final total amount shown here includes the
3,158 38.75 1.016 3,740.15 8. View your gas supply details applicable GST.
You’ll find your gas supply details clearly listed in
one place.
11. Find your payment details here
10
Under the payment amount and due date, you’ll
Total This includes information about your gas supply
see your reference number. You’ll need to quote
$176.37
for the supply period (the period covered by
$176.37cr
this, when requested, for most payment methods.
$0.00 this bill), and the specific Energy Plan you’re on.
Plus, this is where you’ll find your MIRN (Meter If you’re paying by cheque, remember to cut off
Units Price Amount Identification Reference Number), a unique this lower section of the bill as marked and include
$110.97
$40.76 number that identifies your gas meter if you it with the cheque when posting.
live in VIC, QLD or SA or your DPI (Delivery Point
$1.06 If you’re paying in person at a post office, simply
Identifier) that identifies your gas meter if you live
+ $152.79
present your bill so the code here can be scanned
in NSW. You may be required to quote this number
$13.32cr to record your payment.
- $13.32cr if you have work carried out on your supply.
= $139.47
12. See all our payment options here
+ $13.95
9. Find your meter read details here
= $153.42 We offer seven convenient ways to pay your gas
In this section, you’ll find your meter read details,
bill including Direct Debit, which takes the hassle
including whether an actual or estimated read has
out of paying your bills and helps you ensure you
been taken. These are used to calculate your gas
always pay your bills on time.
bill for the billing period.
We’ve also made it easy for you to pay your bill
Under this table, you may also find important
online at agl.com.au/PayMyBill
messages about your meter, including your
next scheduled meter read date, or any issues
encountered when gaining access to
BPAYˆ
12 your property.
Make a BPAY payment via internet
or phone banking. Biller Code: 3204
10. H
 ere’s how we worked out your bill
Post Billpay®ˆ
Make a Post Billpay® payment.
Online: postbillpay.com.au Phone: 131 816
In person at any Post Office. Billpay Code: 3201
Centrepay We’ve broken down your gas charges into a simple
Eligible residential customers can
visit humanservices.gov.au/centrepay
AGL Centrepay CRN: 000-000-000-0
structure, so you can better understand how we’ve
PayPal worked out your bill.
To pay via PayPal visit agl.com.au/Payments
ˆA 0.6% (GST incl.) fee may apply if we incur a fee due to your Under the previous balance and payments
payment method, including if you pay by credit or debit card.
section, we list any payments you’ve made, and
any discounts we’ve applied, to show the final
balance brought forward to this bill.
For more information about all
AGL can offer, visit agl.com.au
AGL0972