CENTRO DE IDIOMAS - Institución Universitaria CEIPA

FINAL EXAM
Teacher: Level: N3
Centro de Idiomas
Student’s name: Date: Score:

1. Listen to the dialogue and answer the following questions. You will hear the recording a total of three
times (10 points).

a. What country is Magda calling from?

_________________________________________________________
b. How many components did Magda Zawadski order?
_________________________________________________________
c. How many components did OT Components send her?
_________________________________________________________
d. How many components did Magda pay for?
_________________________________________________________
e. How did she pay for the components?
_________________________________________________________
f. How many solutions to the problem are there?
_________________________________________________________
g. How long would Magda have to wait for a refund?
_________________________________________________________
h. When will Magda order from OT Components again?
_________________________________________________________
i. Does Magda choose a refund or a credit note?
_________________________________________________________
j. Who will collect the extra units from Magda’s company?
_________________________________________________________

2. For each gap, write the verb in brackets in the correct tense, past simple or past continuous (5 points).

Juan (have) ____________________________ a busy day at work yesterday. He (talk)

___________________________ to a client on the telephone when his boss (come)
______________________to his office to tell him he needed a sales report for 5pm. Then, when he
(eat)__________________________lunch, another colleague (ask) ________________________him to
prepare a presentation for the next day.
3. Fill the gaps with the correct word below (5 points).

a. We have an _______________ branch in Frankfurt.

successful annual increased office overseas

b. I would like to _____________ a car, please.

fax pay rent help

c. I'll _____________ up the car at 7:30 a.m.

spell drive pick rent

d. Are you ready to negotiate the contract ____________today, Mr. Kelly?

terms factories units offices products

e. I agree, it's a heavy _________________.

workload budget idea concept

4. A toy manufacturing company is holding a competition to find a good name for a new toy. These are the
rules for entering the competition. Choose the correct modal verb in the sentences below so that each
sentence matches the meaning of the rules. (5 points)

Competition Rules

 Minimum age: 18 years

 No more than three entries per person
 Entry is free
 Closing date: 31st December
 We recommend you type or write your name in CAPITALS

a. People can / must be at least 18 years of age to enter.

b. You can / must send three entries.
c. You mustn’t / don’t have to pay to enter.
d. Entries mustn’t / don’t have to arrive later than 31st December.
e. You should / can write your name clearly
5. Complete the following dialogue using the information in the table below to make appropriate responses.
(5 points)

You are Mario Montana . You need to call Gina at Office Supplies to cancel your meeting with the
CEO. You want to reschedule the meeting for another day. You are out of town from the 6th-10th
January but then you are available.

A Good morning, Office Supplies. Gina speaking. How can I help you, sir?

B ______________________________________________________________________________
A Would you like to reschedule?
B ______________________________________________________________________________
A Can you come on January the 8th in the afternoon?
B ______________________________________________________________________________
A What about the 15th, are you free then?
B ______________________________________________________________________________
A What time would you like to come?
B _______________________________________________________________________________
A That should be fine. Do you want the CEO to confirm the meeting by telephone?
B Yes, that would be helpful, thanks.

6. Read the article and answer the questions (10 points).

A Good Idea or a Bad Product?

Howard Stapleton noticed that in his town, large groups of young people often met outside shops. They
didn’t often go into the shops to buy things, but they made it difficult for customers to enter the shops.
Stapleton knew this was bad for business. He wanted to help.

Then he had an idea. He made a machine that makes a very high noise. Young people can hear the noise,
but older people can’t hear it. The noise doesn’t hurt young people, but it makes them want to leave the
area. He calls his machine the Mosquito. (A mosquito is a small insect that makes an irritating sound.) The
product is a success. He has sold 3.500 units in a year. The cost is $500 each. In some areas, the police buy
the Mosquito to stop young people from meeting in large groups. This helps businesses, because customers
are now able to enter their shops easily.

But not everyone is happy. Shami Chakrabarti says that it is not fair to young people. She has complained to
the police and some businesses that have bought the Mosquito. As a result of her complaints, sales of the
Mosquito have decreased by 50 per cent.

Stapleton wants to negotiate with Chakrabarti, but she won’t talk to him. She says: “This is a bad product.”
Stapleton is thinking about reducing the price to increase sales.

Noise: ruido Fair: justo

Financial Times
Underline the correct ending for each statement

a. The problem that Stapleton wanted to solve was too many....

-young people entering shops
-young people outside shops
-customers meeting outside shops

b. The situation was bad for business because...

-young people don’t have much money
-customers couldn’t enter shops easily
- Stapleton wanted to help the young people

c. Stapleton wanted to...

-hurt young people’s ears
-make young people listen to his ideas
-make young people leave the area.

d. The Mosquito...
-has solved the problem in some areas
- is causing problems for some businesses
-is popular with young people.

e. What is Stapleton thinking about doing?

-Increasing the price
-Making the Mosquito cheaper.
-Trying to reduce sales.

Answer the questions in full sentences

f. What product did Stapleton make?

______________________________________________________________________________________
g. What does the machine do?
______________________________________________________________________________________
h. How much does the machine cost?
______________________________________________________________________________________
i. Why did Chakrabarti complain about the machine?
______________________________________________________________________________________
j. How did Chakrabarti’s complaint affect sales of the machine?
______________________________________________________________________________________
 7. You had a meeting with your colleagues to make plans for visitors from the Paris Marketing team. Use the
program and notes to write an informal e-mail report of the meeting. Write 80-100 words. (10 points)

Time Program Notes

8.45am Paris team arrives at airport Who should meet them? - Natalia
9.45am Introductory talk Who should come? - the Marketing team
10.15am Meeting Who should lead the meeting? - Juan
12.45pm Lunch Where? - Mexican restaurant
afternoon Tour of new offices Who will lead tour? - Emma
5.00pm Paris team go to hotel Who will take them to hotel? - Natalia
8.00pm Dinner Where? - At the hotel

Write you answer on the following page

Subject: Visit from Paris Marketing Team

Dear colleagues

In our meeting earlier today, we discussed the program for the visit and agreed the following:
 Writing (10 points)

 Includes all points in the program ______(up to 2 points)

 Uses informal writing style appropriate for email to colleagues _____(0.5 points)
 Achieves word limit ______(0.5 points)
 Organization of text: clear paragraphs, punctuation, use of linkers, easy to read/understand __(up to 2 points)
 Range of vocabulary, phrases and grammar attempted ____(up to 2 points)
 Accuracy of grammar and lexis____ (up to 3 points)

Oral Test (20 Points)

Either
Student gives a 5 minute presentation of their company
Or
In pairs students have 20 minutes to prepare and present a dialogue on one of the following situations:
Rent a car, deal with a complaint over the telephone, negotiate a contract or give advice to a colleague about
a problem at work.

 Fluency: ____________(up to 5 points)

 Accuracy of grammar and lexis: __________(up to 5 points)
 Use and range of lexis and grammar: __________(up to 5 points)
 Coherence (pronunciation, linkers etc – was it easy to understand?): ______________(up to 5 points)

Listening taken from Intelligent Business Pre-Intermediate Test Master # 7 Play the recording a total of
three times.

Oral: 20 points

Writing: 10 points

Reading: 10 points (1 point for each correct answer)

Listening: 10 points (1 point for each correct answer)

Use of English: 20 points (1 point for each correct answer)

Total: 70 points