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Take Test: Quiz 8

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Instructions

Timed Test
This test has a time limit of 15 minutes.You will be noti!ed when time expires, and you may continue or submit.
Warnings appear when half the time, 5 minutes, 1 minute, and 30 seconds remain.
Multiple Attempts
Not allowed. This test can only be taken once.
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Once started, this test must be completed in one sitting. Do not leave the test before clicking Save and Submit.

Remaining Time: 03 minutes, 55 seconds.

Question Completion Status:

QUESTION 1

What approach is used to compare organization operations with those of other companies?
Competitor performance assessment
PERT analysis
• Benchmarking
SWOT analysis

1 points Saved

QUESTION 2

A comparison between operations or parts of operations that are within the same total organization is called:
Competitive benchmarking
External benchmarking
Non-competitive benchmarking
• Internal benchmarking

1 points Saved

QUESTION 3

Qualifying competitive factors are those which:

• May not win extra business if the operation improves its performance but can certainly lose business if performance falls below a particular point.

Are relatively unimportant compared with the others.

Directly win business for the operation.
Need to be better than a good industry standard.

1 points Saved

QUESTION 4

What matrix positions each factor according to its performance and its importance?
Customer assessment matrix
Performance importance matrix
• Importance performance matrix
Competitive forces matrix

1 points Saved

QUESTION 5

Continuous improvement attempts to achieve major breakthroughs in product or service quality.

TRUE
• FALSE

1 points Saved

QUESTION 6

If 1 million passengers pass through the Jeddah Airport with checked baggage each month, a successful Six Sigma program for baggage handling would
result in how many passengers with misplaced luggage?
• 3.4
6.0
34
2700
6 times the monthly standard deviation of passengers

1 points Saved

QUESTION 7

Which of the following techniques for improvement provides a quick and simple method for identifying whether there seems to be a connection between
two sets of data?
Blueprints
Cause-e"ect diagrams ×
Flow charts
• Scatter diagrams ✓

1 points Saved

QUESTION 8

Which of the following is NOT an example of an improvement cycle?

The PDCA Cycle
The DMAIC Cycle
• The ERROS Cycle
All of the above

1 points Saved

QUESTION 9

The PDCA Cycle is an example of:

A sta" motivation cycle
A product quality assessment cycle
A statistical process control cycle
• An improvement cycle

1 points Saved

QUESTION 10

Which of the following is NOT a principle underlying business process reengineering (BPR)?
Business process must be managed end to end
• Business processes should use prototype technology.
business processes must be analyzed in a cross-functional manner which organizes work around the natural #ow of information
None of the above

1 points Saved

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