To : Managing Directors Date : 18th October

From : Staff Training Manager Subject : PC User Introductory Course

As requested, I enclose a copy of the provisional programme for the Introductory Course for
PC users. It will be held from 16th December to 20th December.

Following your secretary’s telephone call, I have set aside a session for you to speak to the
participants. I have scheduled this for Tuesday, 17th December starting at 3.00 p.m.

I am now completing the final planning arrangements for the course accordingly. I would be
grateful if you could confirm that the proposed time on Tuesday will be convenient for you.

In addition, I would also appreciate receving any comments you may have on the programme
by Friday of this week if possible.

MEMORANDUM

From : The Managing Director Subject : Coffee-making Facilities

To : Divisional Personnel Manager Date : 18/03/2001

There have been lots of feedback due to consumed-coffee. This might be sounded as I go
against the coffee drinkers. However, according to what I suggested by the company
personal’s consultant, the office staff gets more motivated by having a single good cup of
coffee. Therefore, I would ask for a better time-saving coffee machine.

There might be a few resistances against the concept. The possibility of getting different
response from each staff might occur, as in a negative way. Yet, the urge to install coffee
machine facilities is considerable.

Could you please send your report.