Class P-1

R P −1
W P −1 = X P −1 + + X P λ PW P −1 (4.52)
1 − ρ P − ρ P −1

See Section 4.5.2 for the

arguments justifying this term
This leads to

X P −1 (1 − ρ P − ρ P −1 ) + R P −1
W P −1 = (4.53)
(1 − ρ P )(1 − ρ P − ρ P −1 )

Mean Total Delay for Class P-1

Copyright 2002, Sanjay K. Bose 19

In general, we will get

X P (1 − ρ P ) + R P
WP = for Class P
(1 − ρ P )

X k (1 − ρ P − ...... − ρ k ) + Rk for Class k,

Wk =
(1 − ...... − ρ k −1 )(1 − ρ P − ...... − ρ k ) 1≤ k≤ P-1

as the total mean delay for each class of customers

Copyright 2002, Sanjay K. Bose 20

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