Travel &

Transport Differentiate the Increase Revenue

Reduce Costs & Increase
Operational Efficiency

Industry
Passenger Experience Streams

Reduce Costs by increasing

Priorities
Increasing Passenger
With ticket prices continuing to operational efficiency - major
expectations and
fall, continued focus on ancillary focus on taking cost out of the
commoditisation of travel pricing
sales and net new sources of business, optimising operations
is forcing airlines to focus on
revenue streams has become a so that airlines can reduce CASM
optimising the experience for it’s
critical focus for airlines. while increasing RASM with
passengers with the goal being to
higher load factors
capture and retain loyalty.
 Role Based App Catalog

Customer Service Flight Attendants

Pilot
Agent Ground Staff

Passenger Care Roster Passenger + Inspect & Turn

Check in, IRROPs Crew schedule & Day of flight info w/pax Task & work order info &
handling, ancillary sale certification notifications info & reporting reporting
More Info More Info More Info More Info

Manage Gates FlyNOW Ancillary Sales Assign Tech

Turn management Day of flight info w/flight Onboard sales w/pax Engineer allocation & turn
multiple gates brief & manuals analytics status management
More Info More Info More Info More Info

Cabin Care Manage Turn

Onboard cabin defect Baggage loading and
reporting offloading
More Info More Info
 Railways App Catalog

Today’s Train Train Tickets Traveler Care

Rail Management and Ticketing Process Improve Traveler
Tracking Efficiency Experience
More Info More Info More Info

Train Attendant

Starter Assets

Sell Freight
Rapid Board Plan Flight
Empower Sellers, Optimise
Mobile boarding, doc check Discretionary fuel
win rates and reduce sales
& analytics planning & analytics
cycle

Logistics Customer Service Pilot

Agent
 Mobile Garage Experience

50+ 300K
SORs Integrated Hours Effort

30+ 15 200K
Applications User Groups Users
 Prebuilt Assets
Design Apps Cognitive Technical
Prebuilt UI Design Full and Starter Cognitive API’s Prebuilt Technical
Patterns Completed app Integrated solutions Components
Preset styles, UI designs as well as with cognitive Software libraries
components, and entire pre-built apps platforms provided by used to accelerate
guidelines for iOS that can be used as iOS and IBM Watson app development,
T&T Industry-Specific starter apps or as including
Design System examples documentation and
code

Technologies used in our Projects

MeshKit
 Technology Trends

Augmented Reality based

Augmented Reality Loader
virtual aircraft maintenance application For PassengerCare
 Artificial Intelligence /CoreML
iOS app with CoreML model performs for an Easier and Faster

cognitive search of the documents and Aircraft Loading Experience

presents accurate search results.
 IBM Travel Platform
TRAVEL & TRANSPORTATION

Passenger Self-Serve Staff Enabled I Partner Enabled

New Travel
Intermediary NDC
Web Mobile Kiosk In-Flight Call Center Agents Flight Pilots Bag Engineer Technician
Entertainment Attendants Handler

Travel Platform microservices

Digital Commerce
Engine
Maintenance Optimization
Common Travel Cognitive Maintenance Engine
Services
IBM CTS Enterprise Asset Management
Maximo for Aviation
One Order Cognitive and
Analytics
Personalized Pricing & Offers (PPO) IOT
Fulfillment Settlement
Blockchain Order Record Travel Concierge with Watson Watson IOT
Blockchain Settlement Record

PROS Salesforce Cloud Enabled Services

 Finnair

Client Feedbacks
United – Mobile
United @ Scale
– Mobile @ Scale UnitedUnited
is is
transforming
transforming “..this is like a gift from God
“A Partnership with with their inflight
their inflight compared to what we had
“A Partnership experience by
experience by
Apple & IBM &
Apple gives
IBMourgives our
United Airlines
United
Mobile at Scale
is leveraging
Airlines is leveraging
for
enabling their their
enabling before. ” .. “it’s very easy to
app-development Mobile atiOS,
Scalea for iOS, a
Flight Flight
app-development development
new IBM app design and
new IBM app design and use”
enterprise scale,
enterprise scale, rapid
model for the
development
development and model for the Attendants to
Attendants to
deployment rapid development
of multiple iOS and
be more be more — Flight Attendant
reusability, and - most
reusability, and - most deployment
apps. This apps.
unique,
of
integrated
multiple iOS
importantly - speed. approach enables
approach
This unique,
United integrated
to United
enables to proactive.
proactive. Finnair
importantly - speed.work closely with IBM to
quickly andwork closelydesign,
efficiently with IBM to
We’re going
We’reto be able
going to be able quicklyand
develop, deploy andmaintain
develop, deploy
efficiently design,
and maintain
to deliver more tools
to deliver
iOS apps over
more toolsApps will beiOS
their lifecycle.
apps over their lifecycle.
and technologies faster
and technologies fasterintegrated
seamlessly
Apps
with
will be seamlessly
United’s
enterprise integrated
processes, withcore
United’s core Japan Airlines – Reimagin
to our front
to ourline than
front linewe
thanequipping
enterprise
we equipping
processes,

could ifcould
we were doing
if we were doingto change to
employeesemployees
expertise, solutions
expertise,
how
and
with the with the
data and data
solutions
they work.
change how they work.
Maintenance
it ourselves.”
it ourselves.”

Line Maintenance Apps

With Inspect & The IBM Mob
apps eliminate
Linda Jojo,Linda
CIO Jojo, CIO
United Airlines
Turn, JAL is saving
Information at the finger tips processes and
spent on prep
United Airlines
over 3.4 million reporting tech
The IBM MobileFirst for iOS apps eliminate manual-
based processes and reduce time spent on preparing Aircraft engine
sheets of paper now able to fo
and reporting technical issues. Aircraft engineers at
JAL are now able to focus on identifying higher-level identifying hig
and also save the 1.2
issues by saving time on routine maintenance checks.
by saving time
25 maintenance
Engineers who inspect the aircraft can now check
%
Engineers who
million kilometers
IBM Travel & Transportation / © 2017 IBM Corporation estimated arrival time, review the most up-to-date flight
IBM Travel & Transportation / © 2017 IBM Corporation
2
schedule and be alerted of any gate changes, without
7
2
7 aircraft can no
progress of tasks via radio, of
estimated arri
travel distance -
having to contact the office. Instead of reporting the
engineers can now share
aircraft preparation status for a flight immediately using
the most up-t
schedule and
“SkyPay makes people IMPROVEMENT iPad and iPhone
that’s 3x the any gate chan
happy, happy people buy IN EFFICIENCY

distance to the
having to con
Instead of rep
more things” moon)! progress of ta
engineers can
— Product Team aircraft prepar
a flight immed
Finnair iPad and iPho

Japan Airlines – Re
“..this is like a gift from God