Control System

 Concept
 Types
 Process
 Features of effective control
Quality Management
Managing Ethics
 It means constraints

 It means influencing activities which people do not like

 It makes management process scientific & fool proof

 It regulates the team

 Control is any process that guides an activity towards some pre-determined goals. The essence of the concept is
in determining whether the activity is achieving the desired results.

 Controlling is that function of the system which provides direction in performance to the plans
Feedback

Objective

Suitability

Prompt Reporting

Forward Looking

Pointing Out Exceptions

Economy

Intelligible

Suggest Remedial Action

Motivation

Flexible
 CONTROLLING TECHNIQUES

Traditional Techniques Modern Techniques

Budgetary Control CPM - PERT

Return on
Cost Control Investment (ROI)

Break Even Analysis Management Audit

Statistical Control Management

Information System
(MIS)
Financial Statements
MBO
Direct Supervision &
Observation
Self-Control