I.

Problem Statement

Emotions and moods have a direct impact on a person's daily actions. To assist our

family or friends in leading a better life, it is vital to eliminate bad feelings that they may be

facing. Social networking activity has been found in studies to be a good indicator of a person's

mood. A user's mood is frequently reflected in his or her social content, such as tweets, blogs,

articles, status updates, and so on. In extreme cases, timely analysis of a user's social media can

be utilized to improve feelings and even save a person's life! As a result, it's critical to assess our

friends' and family's social media health on a frequent basis in order to take appropriate action.

II. Nonfunctional and functional requirements

Tone Analysis is a useful tool for determining your clients' tone. Tone Analysis can be used

in a variety of situations with the purpose of moving your company to the next level.

 Contact Center Quality Improvement

Automated Tone Analysis will help you evaluate the quality of your call center in a fraction of

the time. Rather than relying on human monitoring, automated tone analysis may examine your

call center representative's tone on a regular basis, allowing you to provide high-quality client

interactions through your call center.

 Client Service

By evaluating all client service contacts, Tone Analysis can help you enhance your client service.

Tone analysis can help you figure out what your clients are thinking during these support calls,

which can help you figure out what you need to do to make them happy.

 Product Improvement
Conducting Tone Analysis on clients who phone your organization to discuss your products can

give a valuable feedback loop for your items. You can improve your products for the market by

utilizing this input.

 Product Sales

Tone analysis can help your sales staff improve their effectiveness by studying how they present

your products to buyers. The tone analysis' feedback can directly lead to better client sales calls,

which leads to increased sales [2].