SAMPLE TECHNICAL QUESTIONS FOR SUPPORT ROLES:

Introductory Question:
1. If you could share, what are your daily tasks as [Job Role form CV] in [Company Name]?
2. Can you tell me about your company’s data center objectives?
3. What is your expertise?
4. What are the operating systems that you’ve been using?
4.1. How confident you are with your skills in (System, Network, Database, Data e.g) from 1 is the lowest
and 10 is the highest?
5. What are the other tools that you have experienced using? (DB, Operating systems, Infrastructure e.g)
6. Do you have an experience in both hardware and software configuration?
7. Have you experience installation, maintenance, troubleshooting and repair with servers, networks and such?
8. What is your scripting language?
9. Can you tell me about your companies’ storage technologies and networking?
10. How do you maintain system security with your company?
11. Tools and technologies you’ve been using? How long?
12. What are the common problems did you receive? How did you fix it?
13. (System Administrator)
13.1. Do you have cloud computing or virtualization experience? (How long)
13.2. What do you like most about (role)?
13.3. **Check and align the must have skillsets**
14. (Network Administrator)
14.1. Do you have knowledge with network infrastructure?
14.2. Have you experienced network designing?
14.3. Are you more on telecom or enterprise?
14.4. Certifications?
14.5. What do you like most about (role)?
14.6. **Check and align the must have skillsets**
15. (Database Administrator)
15.1. What do you usually do with routine maintenance or with recovery?
15.2. How do you handle failover of a database?
15.3. What are your companies database queries?
15.4. What about the design?
15.5. What about the theory?
15.6. Do you have an exposure with RDBMS (MS SQL, MySQL)
15.7. What do you like most about (role)?
15.8. **Check and align the must have skillsets**
16. What are the servers that you are exposed with?
17. Can you validate how long is your professional experience using the following? (List down all the skills and put
the years)
18. Behavioral: What are the most challenging tasks being a (role)? What are the fulfilling tasks?

ADMIN REFERENCES
SYSTEM ADMIN:
- Problem-Solving and Administration.
- Networking.
- Cloud.
- Automation and Scripting.
 - Security and Monitoring (malware/spyware, intrusion detection system)
- Account Access Management.
- IoT/Mobile Device Management.
- Scripting Languages
- LAN, WAN, WLAN, VoIP, Hybrid Cloud Storage
- Possible certifications:
o IT Information Library Foundations Certification
o Network 5 Certification
o Microsoft Certified Solutions Associate
o Microsoft Certified Professional
o Certified Network Computer Technician
o ITIL Foundation
o Microsoft Certified Systems Engineer
o Pro: Windows Server 2008, Enterprise Administrator
o Cisco Certified Network Associate Security

NETWORK ADMIN:
- LAN, WAN, VPN, DCHP, Cisco, MS Active directory
- Installation
- Configuration
- Maintenance
- Troubleshooting
- Networking
- Network infrastructure
- Network design
- CCNA certification

DATABASE ADMIN:
- Capacity planning
- Installation
- Configuration
- Database design
- Migration
- Performance monitoring
- Security trouble shooting
- Back up and data recovery?
- Certifications:
o IT Information Library Foundations Certification
o Network 5 Certification
o Microsoft Certified Solutions Associate
o Microsoft Certified Professional
o Certified Network Computer Technician
o ITIL Foundation
o Microsoft Certified Systems Engineer
o Pro: Windows Server 2008, Enterprise Administrator
o Cisco Certified Network Associate Security
o