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  • (123doc) Bao Cao Thuc Tap Bang Tieng Anh Internship Report Luan Van Tot Nghiep Dai Hoc Thac Si Do An Tieu Luan Tot Nghiep

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    [123doc] Bao Cao Thuc Tap Bang Tieng Anh Internship Report Luan Van Tot Nghiep Dai Hoc Thac Si Do an Tieu Luan Tot Nghiep

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    5 views18 pages

    (123doc) Bao Cao Thuc Tap Bang Tieng Anh Internship Report Luan Van Tot Nghiep Dai Hoc Thac Si Do An Tieu Luan Tot Nghiep

    Uploaded by

    Lan Pham

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    © All Rights Reserved
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    Internship report Supervisor: Luong Kim Thu CONTENTS I. INTRODUCTION Il. CONTENT OF THE REPORT 1, INTRODUCTION AND DESCRIPTION OF ORGANIZATION 2. JOB DESCRIPTION Ill. THE PERSONAL EXPERIENCE ACQUIRED THROUGH THE TRAINING COURSE Iv. SUGGESTION Student: Vo Thi Huyen_Lop: K13 NAB Page 1 Internship report Supervisor: Luong Kim Thu ACKNOWLEDGEMENT Hai Phong Street Hai Chau district, Da Nang city February 15", 2011 To Teachers in Duy Tan university! To Director and all of Officer Staff in “Dong Hanh Viet” Travel Company in Da Nang! First of all, I would like to express my deepest gratitude to teachers’ guidance, friends and family’s care in the past four years. I am grateful to you for your help and transfer of precious experience, which will prepare us for knowledge to get to the life, Especially, I would like to express my gratitude to Ms, Luong Kim Thu- my vulnerable teacher who teaches and supports me a lot during my internship. I want to take this opportunity to say thank to Mr. Nguyen Lam Tuan —my supervisor, the director of guide department of the company and all staff in “Dong Hanh Viet” Company. Thank you very much for your kind cooperation during my internship. Student: Vo Thi Huyen_Lop: K13 NAB Page 2 Internship report DUY TAN UNIVERSITY ENGLISH DEPARTMI —aOe— DT UNIVERSIY T Supervisor: Luong Kim Thu THE SOCIALIST REPUBLIC OF VIETNAM Independence - Freedom - Happiness ke Da Nang, February 15", 2011 INTERNSHIP REPORT In “Dong Hanh Viet” Travel Company © My fullname: * Student code : 132617394 © Class © Mycell phone ; 01688589156 © My email Vo Thi Huyen K13NAB of Foreign Language Department vothihuyengb08@gmail.com * Internship place: “Dong Hanh Viet” Travel Company - Address: 699 Dien Bien Phu Street, Da Nang city - Fax - Email * Supervisor in the company 05113. 765 076 05113. 765 077 : Nguyen Lam Tuan © Supervisor in the university: Ms. Luong Kim Thu - Cell phone - Email Student: Vo Thi Huyen_Lop: K13 NAB 10935282256 : thuquanghung@yahoo.com Page 3 Internship report Supervisor: Luong Kim Thu INTERNSHIP REPORT I, INTRODUCTION In the context of global economy, Vietnam is making the biggest effort to keep with rich countries and to become a great nation in the world. Today, with the development of national industrialization and modernization, tourism has become one of the key industries bring major cultural and economic values to Vietnam. Vietnam tourism is increasingly developing and plays a big role in Vietnamese economy. This has resulted in establishing and improving many tourism companies in Vietnam. Among the companies, “Dong Hanh Viet” Travel Company in Danang city has its contribution to the development of tourism in Danang and it is becoming a trusting destination of domestic and foreign tourists. As an English-majored student of Duy Tan University, I have an opportunity to study and work at “Dong Hanh Viet” Travel Company for my internship course. This is a valuable opportunity for me to practice my English knowledge, communication skill and lear experience and soft skills from every body in the company. I myself think that the company is an ideal organization that students of foreign languages can collect information and get valuable experience of work. Student: Vo Thi Huyen_Lop: K13 NAB Page 4 Internship report Supervisor: Luong Kim Thu II. CONTENT OF THE REPORT 1. INTRODUCTION AND DESCRIPTION OF ORGANIZATION Established in October 2005 by Ms. Dang Thi Uyen Thanh, Dong Hanh Viet Travel Company has been developing and knowing by a lot of customer in Vietnam and other countries through 5 years of operation. Located at 697 Dien Bien Phu Street, that is a convenient place for customers to know as well as for tourism business. At the time, the company has nineteen employees who are very good and friendly. Moreover, facilities and office equipment are well-prepared and modern, Dong Hanh Viet Travel Company is a tourism company specializing in organizing and selling tours in domestic and international regions. The domestic tours consist of the tours visiting central region such as Danang-Hue-Quang Binh, Danang-Dalat-Nhatrang, the tours in western provinces and other tours such as Danang-Nghe An-Ha Noi-Sapa, Hoi An- My Son holly land. The international tours includes Guangxi- Shanghai- Beijing, Laos, Cambodia, Bangkok-Thailand...Furthermore, the company is trying to open many new attractive and wonderful tours for customers in the near future as well as to become an ideal and trust destination for all tourists. Organization diagram of the company: Director Guide Marketing Operating Account Department Department Department, Department Student: Vo Thi Huyen_Lop: K13 NAB Page 5 Internship report Supervisor: Luong Kim Thu The company has nineteen employees. In which, guide department has night members, marketing department has three members, operating department has four employees and accounting has three members. All of them are well-educated as well as friendly and enthusiastic. They always try their best to complete assigned task and help me in my work. 2. JOB DISCRIPTION My job is a receptionist in the company. Reception practice is not simple, but also not too difficult as I thought. A receptionist is often the first business contact a person will meet at any organization. It is an expectation of most organizations that the receptionist maintains a calm, courteous and professional demeanor at all times regardless of the visitor's behavior. Therefore, I think that receptionist is a very enjoyable and interesting job. The first, the duty of a receptionist may include answering customers’ inquiries about the company and its products or services, sorting and handing out mails, a switchboard, setting appointments, filing, records keeping, keyboarding entry and performing a variety of other office tasks, such as receiving, directing and relaying telephone messages and faxing messages, picking up and delivering the mail, opening and dating stamp all general correspondence, maintaining the general filing system and filing all correspondence, assisting in the planning and preparation of meetings, conferences and conference telephone calls. Sometimes, the receptionists may also perform bookkeeping ot cashiering duties. Some, but not all, offices may expect the receptionist to serve coffee or tea to guests, and to keep lobbying area tidy. Student: Vo Thi Huyen_Lop: K13 NAB Page 6 Internship report Supervisor: Luong Kim Thu Moreover, with this job, I could be better contacting with everybody. Consequently, so that giving satisfaction of fastidious customers, I must be patient and harmony. I have to sympathize and listen to all requests from visitors. They are nice, courteous, and polite so my job is favor and safety. My mistake services were always been sympathized by them, In summary, this is a job which requires neat appearance, good sense of humor and clear speaking voice. Especially, the receptionist must patiently investigate, has specific knowledge and be able to communicate well. Maybe this is reasons which make me to change my thoughts and bad habits. Hence, I loved this job; it gave me a patient virtue, professionally working style. I spent 5 weeks on training in the “Dong Hanh Viet” Travel Company. I went to the company 3 days a week. And my working time table is dependent on the working time table of the company. Office time - In the morning: from 7:30a.m to 11:30a.m - Inthe afternoon: from 16:00p.m to 20:00p.m I would report my job and the problems of acquisition by myself as follows 1. Week 1: From January 10", 2011 to February 19", 2011. - The first day: On Tuesday, January 11", 2011 I had an opportunity to meet with the head of guide department of Dong Hanh Viet Travel Company, the direct advisor, visiting around the company and socializing with everybody in the company and I read the documents about the company and some tour information. Then I typed the documents and began my probation at the company. The most interested things I found out that there are many foreign customers like French, British, Australian and I think that is a wonderful opportunity for me to practice my English and my communication skills. Student: Vo Thi Huyen_Lop: K13 NAB Page 7 Internship report Supervisor: Luong Kim Thu INTERNSHIP DIARY OF THE FIRST WEEK (10/01/2011-16/01/2011) DATE TIME TRAINING PROCESS. = Morning: From 7.30 | - Having an appointment with the head - Tuesday | AM to 11 AM of guide department of Dong Hanh Viet (11/01/2011) | - Afternoon: From 1.30 | Travel Company, the direct advisor, PM to 4 PM visiting around the company and socializing with everybody in the company. - Reading documents about the company and typing some documents. - Being given directions about my - Thursday | - Morning: From 7.30 work, (13/01/2011) | AM to 11 AM. - Beginning my probation: greeting - Afternoon: From 1.30 | customer, calling and answering PM to 4 PM. telephone. ~ Typing document of tours - Morning: 7.30 AM to | = Cleaning table and arranging - Saturday | 11 AM documents (1510172011 | _ A hemoon: 2PM to 5 | - Reading the material about domestic PM and international tours of the company - Greeting customers Student: Vo Thi Huyen_Lop: K13 NAB Page 8 Internship report Supervisor: Luong Kim Thu 2. Week 2: From January 1", 201 to January 21", 2011 INTERNSHIP DIARY OF THE SECOND WEEK. (17/01/2011-21/01/2011) DATE TIME TRAINING PROCESS = Typing documents -Morning: 7.30 AM to |- Greeting guests and answering Monday slephone 701 | 1 AM telephone. = Afternoon: 1.30PM _ | - Translating an announcement of to 4,30 PM schedule of tours - Photocopying documents for customers, - Receiving faxes = Introducing domestic tours to Wednesday . customers . 30 AD cig/o/2011 |" Moming: 7.30 AM to | | Reading documents of company and 11 AM . translating them, ~Aflemoon: 1.30PM | ting the documents to5PM - Answering telephone from foreign customer = Calling and answering telephone = Morning: 7.30 AM to | fom customers - Typing document of tours Thursday | 11 AM — . @niai2011) = Greeting guests and answering - Afternoon: 2 PM to 5 PM telephones - Translating documents about the domestic tours. Student: Vo Thi Huyen_Lop: K13 NAB Page 9 Internship report Supervisor: Luong Kim Thu 3. Week 3: From January 24", 2011 to January 302011 INTERNSHIP DIARY OF THE THIRD WEEK (24/01/2011-30/01/2011) DATE TIME TRAINING PROCESS Monday . - Translating documents on domestic (24io1/2011) | Moming: 7.30 AM to | 1AM - Photocopying documents for = Afternoon: 1.30 PM | SUSE ts and eer - Greeting guests and answering telephones, = Receiving faxes Tuesday = Translating reports on Danang- - Morning: 7.30 AM to 11AM - Afternoon: 1.30 PM (25/01/2011) to 5PM - Morning: 7.30 AM to Thursday | 11 AM 270172011) | _ a femoon: 2 PM to § PM Dalat tour - Delivering fliers - Introducing domestic tours to customers - Sending faxes to Ms Thanh- manager of company - Translating contracts with AB limited company - Typing document of tours - Cleaning table and arranging documents Student: Vo Thi Huyen_Lop: K13 NAB Page 10 Internship report Supervisor: Luong Kim Thu 4.Week 4: From January 31", 2011 to February 6": I was off for Tet holiday 5,Week 5: From February 8", 2011 to February 13", 2011 INTERNSHIP DIARY OF THE FIFTH WEEK (08/02/201 1-13/02/2011) DATE TIME TRAINING PROCESS - Greeting guests and answering Tuesday . telephones (08/02/2011) |" Moming: 7.30 AM to |“ ysnslating documents on domestic 11 AM tours - Afternoon: 1.30 PM Pirie documents for '0 4.30 PM - Receiving faxes Thursday . - Introducing domestic tours to (10/02/2011) |- Moming: 7.30 AM to | oa ctomers 1AM - Dealing with customers with Mr. = Afternoon: 1.30 PM Tuan - translating document on regional toS PM tours

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