26 - Appointment planning and scheduling in primary care

Spending time in waiting rooms prior to dental visits is not uncommon for dental
hygiene patients. Long waiting times prior to a scheduled dental appointment have a
negative effect on patients' satisfaction with their visit, the evaluations of the
patient-provider relationship and the patients' intentions to return

Inglehart, M. R., Lee, A. H., Koltuniak, K. G., Morton, T. A., & Wheaton, J. M.
(2016). Do Waiting Times in Dental Offices Affect Patient Satisfaction and
Evaluations of Patient-Provider Relationships? A Quasi-experimental Study. Journal
of dental hygiene : JDH, 90(3), 203–211.