Hardinduction Gate

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{"ticket":"ticket","tickets":"tickets","Ticket":"Ticket","Tickets":"Tickets","probl
em":"problem","problems":"problems","Problem":"Problem","Problems":"Problems","rele
ase":"release","releases":"releases","Release":"Release","Releases":"Releases","con
tract":"contract","contracts":"contracts","Contract":"Contract","Contracts":"Contra
cts","configuration_item":"configuration item","configuration_items":"configuration
items","Configuration_Item":"Configuration
Item","Configuration_Items":"Configuration
Items","CI":"CI","CIs":"CIs","ci":"ci","cis":"cis","asset":"asset","assets":"assets
","Asset":"Asset","Assets":"Assets","solution":"solution","solutions":"solutions","
Solution":"Solution","Solutions":"Solutions","change":"change","changes":"changes",
"Change":"Change","Changes":"Changes","incident":"incident","incidents":"incidents"
,"Incident":"Incident","Incidents":"Incidents","announcement":"announcement","annou
ncements":"announcements","Announcement":"Announcement","Announcements":"Announceme
nts","role":"role","roles":"roles","Role":"Role","Roles":"Roles","cab":"cab","cabs"
:"cabs","CAB":"CAB","CABs":"CABs","Change_Advisory_Board":"Change Advisory
Board","Change_Advisory_Boards":"Change Advisory
Boards","change_advisory_board":"change advisory
board","change_advisory_boards":"change advisory
boards","requester":"requester","requesters":"requesters","Requester":"Requester","
Requesters":"Requesters","contact":"contact","contacts":"contacts","Contact":"Conta
ct","Contacts":"Contacts","agent":"agent","agents":"agents","Agent":"Agent","Agents
":"Agents","service_request":"service request","service_requests":"service
requests","Service_Request":"Service Request","Service_Requests":"Service
Requests","service_item":"service item","service_items":"service
items","Service_Item":"Service Item","Service_Items":"Service
Items","service_catalog":"service catalog","Service_Catalog":"Service
Catalog","service_catalogs":"service catalogs","Service_Catalogs":"Service
Catalogs","service_category":"service category","service_categories":"service
categories","Service_Category":"Service Category","Service_Categories":"Service
Categories","department":"department","departments":"departments","Department":"Dep
artment","Departments":"Departments","company":"company","companies":"companies","C
ompany":"Company","Companies":"Companies"}};
// Overriding global I18n 'interpolate()' method to add custom translation

handling.
// Except the custom translation logic part, rest everything is same as
i18n.js
// NOTE: 'interpolate()' is called internally bt the 'translate()' method
I18n.interpolate = function(message, options) {

if (message == null) {
return message;
}
options = options || {};

var matches = message.match(this.placeholder)
, placeholder
, value
, name
, regex
;
if (!matches) {
return message;
}
while (matches.length) {
placeholder = matches.shift();
/****** Custom translation special placeholder flow *****/
var moduleMatch = placeholder.match(MODULE_NAME_PATTERN);

if(moduleMatch) {
var pattern = moduleMatch[0]; // ex:
"%{{Ticket}}"
name = moduleMatch[1];
// ex: "Ticket"
message = message.replace(pattern,
customTranslations.module_names[name]);
}
else {
/******* Regular placeholder flow (same as i18n.js) ******/
name = placeholder.replace(this.placeholder, "$1");

if (this.isSet(options[name])) {
value = options[name].toString().replace(/\$/gm,
"_#$#_");
} else if (name in options) {
value = this.nullPlaceholder(placeholder, message,
options);
} else {
value = this.missingPlaceholder(placeholder, message,
options);
}
regex = new RegExp(placeholder.replace(/{/gm, "\\

{").replace(/}/gm, "\\}"));
message = message.replace(regex, value);
}
}
return message.replace(/_#\$#_/g, "$");

};
</script>
<script>
//<![CDATA[
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'https://assets4.freshservice.com/assets/misc/profile_blank_thumb-
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PROFILE_BLANK_MEDIUM_PATH =
'https://assets10.freshservice.com/assets/misc/profile_blank_medium-
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KBASE_NOTIFICATION_PATH =
'https://assets3.freshservice.com/assets/misc/solutions-
96e17a72224283f9fcee87306bc9771e28cffcfddc7cd6d23cede798875a0030.svg';
SPACER_IMAGE_PATH = 'https://assets2.freshservice.com/assets/misc/spacer-
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FILLER_IMAGES = {
imageLoading :
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cloudfront_host_url = 'https://assets5.freshservice.com';
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var current_user_time_format =
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tt","timepicker":"g:ia","strftime":"%l:%M%P","set_midnight":"12:00am"};
var current_user_id = 17001616005;
// Dynamic script loading setup for LAB.js

// (Loading And Blocking JavaScript - https://github.com/getify/LABjs)
// To be used as : $LAB.script(LAB_URL_LIST.x).wait(function(){})
window.LAB_URL_LIST = {
"itil_sam":
"https://assets5.freshservice.com/assets/cdn/itil_sam-
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"itil_asset":
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"data_table":
"https://assets6.freshservice.com/assets/cdn/data_table-
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"data_table_plugins":
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"itilGanttView":
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"itil_table_list":
"https://assets9.freshservice.com/assets/cdn/app/itil_table_list-
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"group_agent":
"https://assets10.freshservice.com/assets/cdn/app/group_agent-
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"formserv_field_customizer" :
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"scrollspy" :
"https://assets2.freshservice.com/assets/cdn/scrollspy-
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"agent_requester_common":
"https://assets6.freshservice.com/assets/cdn/agent_requester_common-
0e9a8c1059dc2bb98367a9ab332418d0089e7adfd4013525358c3890611d3b73.js", // Shared
logic between agent and requester portals
"freshrelease_v2":
"https://assets10.freshservice.com/assets/cdn/freshrelease_v2-
429dd7147d3c4c145a973019c99ba3a5c324ae5b97748ff9f98b08de8d826ec1.js",
"user_forms":
"https://assets3.freshservice.com/assets/cdn/user_forms-
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"user_software":
"https://assets6.freshservice.com/assets/cdn/user_software-
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"ticket_alerts":
"https://assets5.freshservice.com/assets/cdn/ticket_alerts-
cdf32412f04c15955132b79462f68901b2c4cd2986a73555fc91c08fe3635325.js",
"full_calendar":
"https://assets10.freshservice.com/assets/cdn/fullCalendar-
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"user_forms" :"https://assets7.freshservice.com/assets/cdn/user
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"conditional":
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"table_inline_edit":
"https://assets3.freshservice.com/assets/cdn/table_inline_edit-
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"change_window":
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"application_fields":
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"filter_component":
"https://assets8.freshservice.com/assets/cdn/filter-component-
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"integration_urls": {
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"https://assets5.freshservice.com/assets/cdn/integrations/sample_highrise-
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"box_attachment":
"https://assets3.freshservice.com/assets/cdn/integrations/box_attachment-
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"box_chooser":
"https://assets4.freshservice.com/assets/cdn/integrations/boxChooser-
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"google_drive":
"https://assets9.freshservice.com/assets/cdn/integrations/google_drive-
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"surveymonkey":
"https://assets6.freshservice.com/assets/cdn/integrations/surveymonkey-
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"freshbooks":
"https://assets4.freshservice.com/assets/cdn/integrations/freshbooks-
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"freshbooks_oauth":
"https://assets3.freshservice.com/assets/cdn/integrations/freshbooks_oauth-
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"harvest":
"https://assets8.freshservice.com/assets/cdn/integrations/harvest-
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"atlassian_jira":
"https://assets10.freshservice.com/assets/cdn/integrations/atlassian-jira-
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"logmein":
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"pivotal_tracker":
"https://assets3.freshservice.com/assets/cdn/integrations/pivotal_tracker-
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"bomgar":
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"quickbooks_util":
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"quickbooks":
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"office_calendar":
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"neo_obkit_api":
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"neo_obkit": "https://assets6.freshservice.com/cdn/neo_obkit.js",
"business_rules_executor":
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"sla_policy":
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};
// Date formats
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// API Endpoint Path

var API_V2_PATH = '/api/_';
window.LAB_URL_LIST.collaborations =
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<script src="https://assets2.freshservice.com/assets/cdn/handlebars-
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<script src="https://assets9.freshservice.com/assets/cdn/defaults-
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<script src="https://assets5.freshservice.com/assets/cdn/frameworks-
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<script src="https://assets9.freshservice.com/assets/cdn/workspace-
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<script src="https://assets10.freshservice.com/assets/cdn/dependent_select-
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<script src="https://assets7.freshservice.com/assets/cdn/navsearchv2-
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<script src="https://assets7.freshservice.com/assets/cdn/redactor-
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<script src="https://assets6.freshservice.com/assets/cdn/pattern-
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<script src="https://assets7.freshservice.com/assets/cdn/merge-
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<script src="https://assets2.freshservice.com/assets/cdn/app/tickets-
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<script src="https://assets5.freshservice.com/assets/cdn/custom_widget-
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<script
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<script
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<script src="https://assets9.freshservice.com/assets/cdn/itil-
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<script src="https://assets2.freshservice.com/assets/cdn/admin_head-
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<script src="https://assets6.freshservice.com/assets/cdn/jstree-
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href="https://assets6.freshservice.com/assets/cdn/data_table-
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<script src="https://assets1.freshservice.com/assets/cdn/crypto-js-
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<script
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$LAB.setGlobalDefaults({
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// For intitial Load with ember module, ember-analytics-collector will
take of instrumentation
var href = window.location.href;
var pathname = window.location.pathname;
var emberRoute = pathname.includes('/a/');
if(!emberRoute) {
var modules = ["tickets", "problems", "changes", "releases",
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var splitter = pathname.split("/");
var ticketId = parseInt(splitter[3]);
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typeof ticketId === "number") {
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window.FW_RUM_SSR_ADAPTER.resolveFirstTransition(href, pathname);
}
// For public pages the current_account & current_user might be set as
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window.FW_RUM.setContext({
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appVersion: "production_22_11_2021",
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<link href="/helpdesk/theme.css?v=101615942810" media="screen"

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! function () {
var analytics = window.analytics = window.analytics || [];
if (!analytics.initialize)
if (analytics.invoked) window.console && console.error &&
console.error("Segment snippet included twice.");
else {
analytics.invoked = !0;
analytics.methods = ["trackSubmit", "trackClick", "trackLink", "trackForm",
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analytics.factory = function (t) {
return function () {
var e = Array.prototype.slice.call(arguments);
e.unshift(t);
analytics.push(e);
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for (var t = 0; t < analytics.methods.length; t++) {
var e = analytics.methods[t];
analytics[e] = analytics.factory(e)
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analytics.SNIPPET_VERSION = "4.0.0";
jQuery(window).load(function(){
analytics.load = function (t) {
var e = document.createElement("script");
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e.src = "https://d2wyqp2nw8cgy3.cloudfront.net/central-analytics-" +t+
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analytics.load("ZmlnX3Byb2R1Y3Rpb246ZnJlc2hzZXJ2aWNl");
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}
}
else{
}
if(send_identify_call && is_account_analytics_enabled){
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</script>
jQuery(window).load(function(){
// addressing common query params which can contain sensitive information

var paramsToRedact = ['name', 'email', 'username', 'password', 'token',
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var regExp = new RegExp('(' + paramsToRedact.join('=|') + ')', 'i');
// path containing the sensitive attributes

var attributesToRedact = {
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session_properties: ['path', 'referrer'],
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var heap_object = {
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var str = payload[attribute];
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}
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{window.heap.appid=e,window.heap.config=t=t||{};var
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rewrite: function (payload) {
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});
});
return payload;
}
});
heap.identify("17001616005");
heap.addUserProperties(heap_object);
heap.addEventProperties(heap_object);
});
</script>
<script src="https://assets6.freshservice.com/assets/cdn/itil_segment_events-
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</head>
<body class=" requester_layout ticket_details req_view_page

requester_side_view request-software" >
<div role="main" id="wrap" class="">

<div id="freshworks-overlay-background"></div>
<div id="freshworks-product-promote-container"></div>
<div id="freshworks-products-sidebar-container"></div>


href="https://assets7.freshservice.com/assets/cdn/dynamic_banner-
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var page_type = "full_page_app",
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<div class="header">
<div class="top_nav_bg">
<div class="wrapper">
<div class="wrapper-shadow">
<div class="top_nav">
<div class="nav-logo-wrapper">
<a aria-label="logo" tabindex="1" class="logo nav-
logo-link" id="freshservice-logo" href="http://helpdesk.saam.com">
<img alt="Logotipo"
onerror="default_image_error(this)" data-type="logo" class="nav-logo-img"
src="https://smsaamhelpdesk.attachments.freshservice.com/data/helpdesk/attachments/
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</a> <a href="/home" data-dynamic-trim-lines="2"

data-dynamic-ellipsis="true" class="ellipse-wrap logo_text large_title"
title="SOPORTE HELPDESK" tabindex="1" id="account-name-text">SOPORTE HELPDESK</a>
</div>
<button id="side-nav-trigger" data-placement="right"
title="expand" class="tooltip menu-trigger ficon-chevron-down collapse-icon" menu-
target="fs-side-nav" role="button" aria-haspopup="menu" area-label="menu" aria-
expanded="false"></button>
<nav aria-label="side navigation" class="side-nav-menu-
wrap">
<ul id="fs-side-nav" class="header-tabs" role="menubar"
aria-label="side navigation">
<li class="" data-tab-name="dashboard"
role="none"><a data-pjax="#ember-body-content" class="menu-tab dashboard ellipsis
tooltip" data-placement="right" title="Tablero de mando" aria-label="Tablero de
mando" data-ember-transition="{"name":"dashboard.index"}"
role="menuitem" aria-haspopup="false" tabindex="-1" href="/a/dashboard"><svg
xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"
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<circle id="e8r6vd4u95l92" class="nav-icons-stroke" r="8.350000"
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</g>
</svg>
<span class="sub">Tablero de mando</span></a></li><li class="" data-tab-
name="tickets" role="none"><a data-pjax="#body-container" data-keybinding="g t"
class="menu-tab tickets ellipsis tooltip" data-placement="right" title="Tickets"
aria-label="Tickets" data-parallel-url="/helpdesk/tickets/filter_options" data-
parallel-placeholder="#ticket-leftFilter" role="menuitem" aria-haspopup="false"
tabindex="-1" href="/helpdesk/tickets"><svg xmlns="http://www.w3.org/2000/svg"
xmlns:xlink="http://www.w3.org/1999/xlink" id="ticket-icon" viewBox="0 0 25 25"
shape-rendering="geometricPrecision" text-rendering="geometricPrecision">
<g id="ticket-group" transform="translate(12.500000,12.5) rotate(0)">
<g id="edyq2epf7b0l2" transform="translate(-12.5,-12.5)">
<path id="edyq2epf7b0l3" class="nav-icons-stroke"
d="M19.36,12.5c0-1.05,0.62-1.95,1.5-2.35V8.72c0-0.82-0.65-1.49-1.46-1.49H5.6c-
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d="M15.36,14.98H9.64c-0.89,0-1.61-0.72-1.61-1.61v-1.73c0-0.89,0.72-1.61,1.61-
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miterlimit="10"></path>
</g>
</g>
</svg>
<span class="sub">Tickets</span></a></li><li class="" data-tab-name="problems"
role="none"><a data-pjax="#body-container" class="menu-tab problems ellipsis
tooltip" data-placement="right" title="Problemas" aria-label="Problemas" data-
parallel-url="/itil/problems/common_filter_options" data-parallel-
placeholder="#ticket-leftFilter" role="menuitem" aria-haspopup="false" tabindex="-
1" href="/itil/problems"><svg xmlns="http://www.w3.org/2000/svg"
xmlns:xlink="http://www.w3.org/1999/xlink" id="problem-icon" viewBox="0 0 25 25"
<g id="problem-icon-group" transform="translate(12.500000,12.495000) scale(1,1)">
<g id="egh4r02g3km2" transform="translate(-12.500000,-12.495000)">
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</svg>
<span class="sub">Problemas</span></a></li><li class='new_nav_li animate'
role='none'>
<a role='menuitem' class='dropdown-toggle assets' data-toggle='dropdown'
title=Activos aria-haspopup='true' aria-label='Activos'>
<svg xmlns="http://www.w3.org/2000/svg"
xmlns:xlink="http://www.w3.org/1999/xlink" id="assets-icon" viewBox="0 0 25 25"
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</g>
</svg>
<span class='sub'>Activos</span>
<span class='ficon-more'></span>
<span class='ficon-chevron-down'></span>
</a>
<ul role='menu' class='dropdown-menu animate' aria-label='Activos'>
<div class='nav-sub'>Activos</div>
<li class="" data-tab-name="inventory" role="none"><a data-pjax="#body-
container" class="menu-tab inventory ellipsis " data-placement="right"
title="Inventario" aria-label="Inventario" role="menuitem" aria-haspopup="false"
tabindex="-1" href="/cmdb/items"><svg xmlns="http://www.w3.org/2000/svg"
xmlns:xlink="http://www.w3.org/1999/xlink" id="inventory-icon" viewBox="0 0 25 25"
<g id="inventory-icon-group" transform="translate(12.500001,12.500001)
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Decisión de aprobación de la solicitud de servicio
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6xd6rAYh1chK0aGLNMvAhho",true);
});
</script>
</div>
<div class="menu-3">
<div class="header-link-wrapper" id="profile-avatar-
container">
<a href="#" class="nav-trigger icon_container"
menuid="#LoggedOptions" id="header-profile-avatar" role="button" aria-
expanded="false" aria-label="Configuración del perfil">
<div class="preview_pic image-lazy-load"
size_type="thumb"><img onerror="imgerror(this)" alt="Osvaldo Patricio Almarza
Ojeda" size_type="thumb" role="presentation" width="30px" height="30px" data-
src="https://saamhelpdesk.myfreshworks.com/api/v2/users/287968219504475958/image?
variant=SMALL" class="thumb"
variant=SMALL" /></div>
</a>
</div>
</div>
<div class="menu-2">
<div class="profile_info" id="LoggedOptions">
<div class="user clearfix">
<div class="info-container">
<div class="profile-avatar"><div
class="preview_pic image-lazy-load" size_type="thumb"><img onerror="imgerror(this)"
alt="Osvaldo Patricio Almarza Ojeda" size_type="thumb" role="presentation"
width="56px" height="56px" data-
variant=SMALL" class="thumb"
variant=SMALL" /></div></div>
<div class="profile-details">
<span class="user-name">Osvaldo
Patricio Almarza Ojeda</span>
<span class="user-email ellipsis
tooltip" data-placement="below"
title="oalmarzao@contratistas.saam.cl">oalmarzao@contratistas.saam.cl</span>
<a data-pjax="#body-container"
class="link" aria-label="Profile Settings for Osvaldo Patricio Almarza Ojeda"
href="/profiles/17001616005/edit">Configuración del perfil</a>
</div>
</div>
</div>
<span class="seperator"></span>
<div class="profile-features">
<div class="link custom">
<span>Acceso rápido por teclado</span>
<span class="pull-right">
<input type="checkbox"
name="toggle_shortcut" id="toggle_shortcut" value="0" role="checkbox" rel="toggle"
checked="checked" />
</span>
<span class="shorcuts-info description">
Pulsa <span class='color-orange'>?
</span> para <a id='shortcuts_info' href='#'>el teclado</a>
</span>
</div>
</div>
<div class="profile-actions">
<div class="link-support-portal action-
container">
width="18" height="19" viewBox="0 0 18 19" fill="none">
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16.5492 0.5 14.76 0.5Z" fill="#475867"></path>
</svg>
<a class="link"
id="view_support_portal" href="/support/home">Ver portal de soporte</a>
</div>
<div class="signout action-container">
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linecap="round" stroke-linejoin="round"></path>
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href="/logout">Cerrar sesión</a>
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window.current_account_full_domain = { domainName:
"smsaamhelpdesk.freshservice.com", hostName: "helpdesk.saam.com", cname:
"helpdesk.saam.com" }
var account_attributes = {"account_id":336077,"name":"Osvaldo Patricio
Almarza Ojeda","account_name":"SAAM","account_type":"active","created_date":"2020-
10-08T09:33:28-
03:00","email":"oalmarzao@contratistas.saam.cl","plan_name":"Pro","last_login_time"
:"2021-11-23T08:59:18-03:00","is_agent":true};
var raw_store_data = {"group":[{"id":17000362626,"name":"Activos TI -
Corp"},{"id":17000358828,"name":"Comunicación TI - Aerosan CL"},
{"id":17000357884,"name":"Comunicaciones TI - Corp"},
{"id":17000357883,"name":"Coordinacion TI - Corp"},
{"id":17000361650,"name":"Cuentas Torpedo AEP - Corp"},
{"id":17000358829,"name":"Desarrollo TI - Aerosan CL"},
{"id":17000363693,"name":"Desarrollo TI - Aerosan CO"},
{"id":17000357886,"name":"Desarrollo Torpedo - Corp"},{"id":17000358020,"name":"DM
- HELM"},{"id":17000363698,"name":"FI - ST Ecuador"},{"id":17000363834,"name":"HELM
- Chile"},{"id":17000363697,"name":"HELM - Ecuador"},{"id":17000363833,"name":"HELM
- Mexico"},{"id":17000358827,"name":"HELM - Panamá"},
{"id":17000357885,"name":"Infraestructura - Corp"},
{"id":17000363692,"name":"Infraestructura IT - Aerosan CO"},
{"id":17000360080,"name":"Key User FI - Panama"},{"id":17000357880,"name":"MDA -
Corp"},{"id":17000363832,"name":"NSE - Chile"},{"id":17000363696,"name":"NSE -
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{"id":17000368300,"name":"NSE / HELM - El Salvador"},
{"id":17000368299,"name":"NSE / HELM - Guatemala"},{"id":17000357893,"name":"NSE
Tripanko Corp"},{"id":17000362252,"name":"SAP - Clientes Corp"},
{"id":17000361649,"name":"SAP Jefe Procesos - Corp"},{"id":17000362547,"name":"SAP
Materiales - Corp"},{"id":17000361341,"name":"SAP Proveedor - Corp"},
{"id":17000357887,"name":"Seguridad TI - Corp"},{"id":17000358278,"name":"Soporte
TI - Aerosan CL"},{"id":17000363691,"name":"Soporte TI - Aerosan CO"},
{"id":17000363694,"name":"Soporte TI - Aerosan EC"},
{"id":17000357882,"name":"Soporte TI - Corp"},{"id":17000361651,"name":"SSFF (RRHH)
- Corp"},{"id":17000357881,"name":"Tecnicos TI - Corp"},
{"id":17000365757,"name":"Tercero TI - DBA - Aerosan CL"},
{"id":17000363901,"name":"Tercero TI - DBA - Aerosan CO"},
{"id":17000363700,"name":"Tercero TI - SICA - Aerosan CO"},
{"id":17000368480,"name":"TI - SPC"},{"id":17000357892,"name":"TI - ST Brasil"},
{"id":17000358276,"name":"TI - ST Canada"},{"id":17000358277,"name":"TI - ST
Colombia"},{"id":17000357889,"name":"TI - ST Ecuador"},{"id":17000357891,"name":"TI
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Uruguay"}]};
var bottomApps =
JSON.parse('{"freshchat":false,"freshcaller":false,"cti":false}');
var canRenderMkp = true;
//Adding class ie if browser is ie, to have fallback animation for
unsupported nav icon animations
if(document.documentMode) {
jQuery('#wrap .header').addClass('ie');
}
if((window.navigator.userAgent.indexOf('Edg/') < 0) &&
(window.navigator.userAgent.indexOf('Chrome') < 0)) {
jQuery('#fs-side-nav li a.solutions').addClass('solution-unsupported');
}
function handleBottomApps(installedApps) {
window.bottomAppsConfig = {};
bottomAppsConfig['count'] = 0;
bottomAppsConfig['apps'] = installedApps;
jQuery.each(installedApps, function(k, v){ if(v)
{ bottomAppsConfig['count']++ } });
}
bottomApps && handleBottomApps(bottomApps);
window.renderBottomApps = function(mkpConfig) {
// atleast one app is present
if(bottomAppsConfig.count) {
var defaultConfig = {
hasFreshCaller: bottomAppsConfig.apps.freshcaller,
freshCallerIcon: "<svg xmlns=\"http://www.w3.org/2000/svg\"
xmlns:xlink=\"http://www.w3.org/1999/xlink\" id=\"fresh-caller-icon\" viewBox=\"0 0
25 25\" shape-rendering=\"geometricPrecision\" text-
rendering=\"geometricPrecision\">\n <g id=\"fresh-caller-group\"
transform=\"translate(12.478543,12.493556) rotate(0)\">\n <path
id=\"e6elkx5bvk1v2\" class=\"nav-icons-stroke\"
d=\"M7.520000,15.820000C4.150000,11.500000,4.740000,6.680000,5.100000,4.940000C5.18
0000,4.550000,5.530000,4.270000,5.930000,4.270000L8.730000,4.270000C9.700000,4.2700
00,10.490000,5.060000,10.490000,6.030000L10.490000,7.830000C10.490000,7.850000,10.4
80000,7.860000,10.460000,7.870000L8.520000,8.730000C8.180000,8.870000,7.980000,9.23
0000,8.050000,9.590000C8.710000,12.860000,11.020000,16.110000,14.920000,17.220000C1
5.330000,17.340000,15.750000,17.110000,15.920000,16.720000L16.590000,15.180000C16.6
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00,14.980000,20.140000,15.760000,20.140000,16.730000L20.140000,19.920000C20.140000,
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270000,7.520000,15.820000Z\" transform=\"translate(-12.478543,-12.493556)\" clip-
rule=\"evenodd\" fill=\"none\" fill-rule=\"evenodd\" stroke=\"rgb(187,220,254)\"
stroke-width=\"1.500000\" stroke-miterlimit=\"10\"><\/path>\n <\/g>\n<\/svg>\n",
hasFreshChat: bottomAppsConfig.apps.freshchat,
freshChatIcon: "<svg xmlns=\"http://www.w3.org/2000/svg\"
xmlns:xlink=\"http://www.w3.org/1999/xlink\" id=\"fresh-chat-icon\" viewBox=\"0 0
25 25\" shape-rendering=\"geometricPrecision\" text-
rendering=\"geometricPrecision\">\n <g id=\"fresh-chat-group\"
transform=\"translate(12.495011,12.505) scale(1,1)\">\n <g
id=\"eey134pu11x42\" transform=\"translate(-12.495011,-12.505)\">\n
<line id=\"fresh-chat-line-1\" class=\"nav-icons-stroke\" x1=\"22.83\" y1=\"50\"
x2=\"29.1\" y2=\"50\" transform=\"matrix(1 0 0 1 -12.6701 -39.8700)\" fill=\"none\"
stroke=\"rgb(187,220,254)\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-
miterlimit=\"10\" stroke-dasharray=\"6.27\"><\/line>\n <line id=\"fresh-
chat-line-2\" class=\"nav-icons-stroke\" x1=\"22.83\" y1=\"50\" x2=\"29.1\"
y2=\"50\" transform=\"matrix(1 0 0 1 -12.6701 -35.9400)\" fill=\"none\"
stroke=\"rgb(187,220,254)\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-
miterlimit=\"10\" stroke-dashoffset=\"3\" stroke-dasharray=\"6.27\"><\/line>\n
<path id=\"eey134pu11x45\" class=\"nav-icons-stroke\"
d=\"M12.61,20.68L12.38,20.68C7.93,20.68,4.32,17.07,4.32,12.62L4.32,12.39C4.32,7.94,
7.93,4.33,12.38,4.33L18.5,4.33C19.7,4.33,20.67,5.3,20.67,6.5L20.67,12.62C20.68,17.0
7,17.07,20.68,12.61,20.68Z\" fill=\"none\" stroke=\"rgb(187,220,254)\" stroke-
width=\"1.62\" stroke-linecap=\"round\" stroke-miterlimit=\"10\"><\/path>\n
<\/g>\n <\/g>\n<\/svg>\n",
hasCTI: bottomAppsConfig.apps.cti,
CTIIcon: "<svg xmlns=\"http://www.w3.org/2000/svg\"
xmlns:xlink=\"http://www.w3.org/1999/xlink\" id=\"cti-call-icon\" viewBox=\"0 0 25
25\" shape-rendering=\"geometricPrecision\" text-
rendering=\"geometricPrecision\">\n <g id=\"cti-call-group-1\"
transform=\"translate(12.484605,12.401881) scale(1,1)\">\n <g
id=\"evnsu34nbl9q2\" transform=\"translate(-12.484605,-12.401881)\">\n
<g id=\"cti-call-group-2\" transform=\"translate(12.840309,13.259691)
rotate(0)\">\n <path id=\"cti-phone\" class=\"nav-icons-fill\"
d=\"M11.7,12.7c0.4,0.7,1,1.3,1.7,1.7l0.4-0.4c0,0,0.1-0.1,0.4-
0.2c0.2,0,0.4,0.1,0.7,0.2c0.1,0,0.4,0,0.6,0.2
c0.2,0.2,0.2,0.5,0.2,0.5l0,0.8c0,0.4-0.3,0.7-0.7,0.6c-1-0.1-2.9-0.7-4.1-2.6c-0.6-
0.9-0.8-1.8-0.9-2.4c-0.1-0.4,0.2-0.7,0.6-0.7
c0,0,0.4,0,0.6,0c0.2,0,0.4,0,0.6,0.1C12,10.7,12,11,12,11.2c0.1,0.3,0.2,0.5,0.2,0.7c
0,0.3-0.3,0.5-0.3,0.5L11.7,12.7z\" transform=\"translate(-12.840309,-13.259691)\"
fill=\"rgb(187,220,254)\" stroke=\"none\" stroke-width=\"1\"><\/path>\n
<\/g>\n <path id=\"evnsu34nbl9q4\" class=\"nav-icons-stroke\"
d=\"M18,11.9c-0.2,0-0.4-0.2-0.4-0.5c0.2-2.4-1.5-4.7-4-5.2c-2.5-0.5-4.8,1-
5.6,3.3C8,9.8,7.8,10,7.6,10 c-2.2,0.5-3.8,2.5-
3.5,4.9c0.3,2.2,2.3,3.8,4.6,3.8l8.6,0c1.9,0,3.5-1.4,3.6-
3.2C21,13.7,19.7,12.2,18,11.9z\" fill=\"none\" stroke=\"rgb(187,220,254)\" stroke-
width=\"1.20\" stroke-linecap=\"round\" stroke-miterlimit=\"10\"><\/path>\n
<\/g>\n <\/g>\n<\/svg>\n"
};
if(mkpConfig) {
defaultConfig.hasFullPageApp = mkpConfig['hasFullPageApp'];
defaultConfig.fullPageAppsConfig = mkpConfig['appConfigs'];
}
var navbar = jQuery(HBSUtils.getTemplate('navbar')({

hasMoreApps: bottomAppsConfig.count > 1 ? true : false,
className: bottomAppsConfig.count > 1 ? '' : 'single-apps-button',
appIcon: "<svg xmlns=\"http://www.w3.org/2000/svg\"
xmlns:xlink=\"http://www.w3.org/1999/xlink\" id=\"apps-icon\" viewBox=\"0 0 25 25\"
shape-rendering=\"geometricPrecision\" text-rendering=\"geometricPrecision\">\n
<g id=\"apps-icon-group\" transform=\"translate(12.500000,12.505000)
scale(1,1)\">\n <g id=\"e8pnrtg0nktb2\" transform=\"translate(-12.500000,-
12.505000)\">\n <path id=\"e8pnrtg0nktb3\" class=\"nav-icons-stroke\"
d=\"M19.910000,16.560000L19.910000,8.440000C19.910000,8.330000,19.850000,8.240000,1
9.760000,8.180000L12.650000,4.110000C12.560000,4.060000,12.450000,4.060000,12.36000
0,4.110000L5.240000,8.180000C5.150000,8.230000,5.090000,8.330000,5.090000,8.440000L
5.090000,16.570000C5.090000,16.680000,5.150000,16.770000,5.240000,16.830000L12.3500
00,20.900000C12.440000,20.950000,12.550000,20.950000,12.640000,20.900000L19.750000,
16.830000C19.850000,16.770000,19.910000,16.670000,19.910000,16.560000Z\"
fill=\"none\" stroke=\"rgb(187,220,254)\" stroke-width=\"1.205800\" stroke-
miterlimit=\"10\"><\/path>\n <polyline id=\"e8pnrtg0nktb4\" class=\"nav-
icons-stroke\" points=\"19.570000,8.470000 12.500000,12.510000
12.500000,20.590000\" fill=\"none\" stroke=\"rgb(187,220,254)\" stroke-
width=\"1.205800\" stroke-miterlimit=\"10\"><\/polyline>\n <line
id=\"e8pnrtg0nktb5\" class=\"nav-icons-stroke\" x1=\"5.380000\" y1=\"8.430000\"
x2=\"12.500000\" y2=\"12.510000\" fill=\"none\" stroke=\"rgb(187,220,254)\" stroke-
width=\"1.205800\" stroke-miterlimit=\"10\"><\/line>\n <\/g>\n
<\/g>\n<\/svg>\n"
}));
jQuery('#bottom-icons').append(navbar);
var app = jQuery(HBSUtils.getTemplate('bottom_apps')(defaultConfig));
if(bottomAppsConfig.count > 1) {
jQuery('#bottom-icons ul.dropdown-menu').append(app);
// set apps-button dropdown top when not in expanded state
if(!jQuery('.top_nav_bg').hasClass('expanded')) {
jQuery('.apps-button > ul').css('top', -(jQuery('.apps-button >
ul').height() - 50));
}
jQuery(".top_nav_bg .apps-button .tooltip").removeClass('tooltip');
} else {
jQuery('#bottom-icons .single-apps-button').append(app);
}
// init cti if present

if(bottomAppsConfig.apps.cti) {
jQuery('.cti-widget') && jQuery('.cti-
widget').popupbox({ disableCloseOnClick: true });
}
}
}
// if mkp cannot be rendered

!canRenderMkp && renderBottomApps(false);
jQuery(document).ready(function() {
jQuery(".collapse-icon").on('keydown', function (e) {
e.stopPropagation();
});
jQuery(".close-generic-banner").click(function(){
let bannerId = jQuery(this).data('banner-key');
jQuery(this).parents(".generic-banner").hide();
ItilUtil.handleMainContentScript();
jQuery.ajax({
url :'/account/remove_banner',
type:"DELETE",
data: { banner: bannerId},
success: function(data){
}
});
});
jQuery('.omnibar-btn').on('click', function(e) {
if(jQuery(e.target).is('.omnibar-placeholder')) {
jQuery('#omnibar-trigger-button').click();
}
});
jQuery('#toggle_shortcut').bind('change', function () {
var that = this;
jQuery(this).attr('disabled', 'disabled');
jQuery.ajax({
type: "PUT",
dataType: "json",
url: "/agents/17000072803/toggle_shortcuts",
success: function (response) {
jQuery(that).removeAttr('disabled');
/**
* Update `shortcuts_enabled` state in Ember
*/
var emberAppInstance = window.FSAppInstance || {};
var gatewayService = emberAppInstance.gatewayService;
gatewayService &&
gatewayService.setKeyboardShortcutsState(response.shortcuts_enabled);
if (response.shortcuts_enabled) {
if (window.shortcuts !== undefined) {
jQuery(document).trigger("shortcuts:invoke");
} else {
Fjax.Assets.plugin('shortcut');
}
} else {
jQuery(document).trigger("shortcuts:destroy");
}
}
});
});
jQuery('#shortcuts_info').bind('click', function (ev) {

ev.preventDefault();
jQuery('#shortcut_help_chart').trigger('click');
});
});
</script>
<script>
//<![CDATA[
function toggleAgent(e) {
var user_id = '17001616005'
var value = jQuery('#availabilty_toggle').is(":checked");
new Ajax.Request("/agents/17001616005/toggle_availability", {
parameters: { value: value, id: user_id },
onLoading: function() {
jQuery('#available_icon').addClass('header-
spinner');
},
onSuccess: function(response) {
jQuery('#available_icon').removeClass('header-
spinner');
jQuery('#header-profile-avatar
.availability').toggleClass('available unavailable');
if(jQuery('#available_icon').hasClass('ficon-
round_robin_enabled')) {
jQuery('#available_icon').removeClass('header-icons-agent-roundrobin-on ficon-
round_robin_enabled').addClass('header-icons-agent-roundrobin-off ficon-
round_robin_disabled')
jQuery('#availabilty-
toggle').attr('title',"Nuevos Tickets no serán <br>auto-asignados a Ud.")
}
else {
jQuery('#available_icon').removeClass('header-icons-agent-roundrobin-off ficon-
round_robin_disabled').addClass('header-icons-agent-roundrobin-on ficon-
round_robin_enabled')
jQuery('#availabilty-
toggle').attr('title',"Nuevos Tickets serán <br>auto-asignados a Ud.")
}
}
});
}
function toggleAccessibility() {
var val = jQuery('#accessibility_toggle').is(':checked');
window.FSAppInstance &&
FSAppInstance.appInstance.lookup('service:current-user').set('isA11yUser', val);
jQuery.ajax({
url: "/agents/17000072803/toggle_accessibility",
type: 'PUT'
});
}
Helpdesk.settings = {"font-size":"14px","font-family":"-apple-
system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif"}
//]]>
</script> <script>
var TICKET_STATUS = {
CLOSED: 5
}
var APP_ENV = "production";
</script>
jQuery(function($){
var $quickHelpOptions = jQuery('.quick_help_options');
var $contactUsDetails = jQuery('.contact_us_details');
// RTL
if($('html').attr('dir') === 'rtl') {
$("#contact_us i").removeClass("ficon-arrow-right").addClass("ficon-
arrow-left");
$contactUsDetails.find(".back_to_quick_menu i")
.removeClass("ficon ficon-arrow-left-2")
.addClass("ficon ficon-arrow-right-2");
}
// Header section : 'New', 'Whats new' & 'Notifications' dropdowns - close

others when opening one
var checkClassAndHide = function($el) { !$el.hasClass('hide') &&

$el.addClass('hide'); }
var checkAndHide = function($el) { $el.css('display')!== 'none' &&
$el.hide() }
var findNextTabStop = function ($el) {
var tabbableElements = document.querySelectorAll('input, button,
select, textarea, a[href]');
var list = Array.from(tabbableElements).filter((item) => {return
item.tabIndex > "0"});
return list.find(x => x.tabIndex === $el.tabIndex+1) || list[0];
}
var topNavNewListContentsJQ = $("#top_nav_new_list a");

if (topNavNewListContentsJQ.length) {
var gridRowSize = 4;
var gridData = [];
topNavNewListContentsJQ.each(function (index, item) {
var rowIndex = index % gridRowSize;
if (!gridData[rowIndex]) {
gridData[rowIndex] = [];
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gridData[rowIndex].push(item.outerHTML);
});
$("#top_nav_new_list").remove();
var ejsData = {
id: "top_nav_new_list",
className: "top_nav_new_dropdown dropdown-menu column-count-" +
gridData[0].length,
data: gridData
}
$("#top_nav_new").parent().append(JST["app/template/grid"](ejsData));
}
var closeHeaderDropdowns = function(e) {

var targetId = e.currentTarget.id;
var $newDropdown = $('#top_nav_new').next('.dropdown-menu');
var $quickHelpDropdown = $('#quick_help_container .dropdown-menu');
var $notificationsDropdown = $('#user-notifications-popover');
var $loggedOptionsDropdown = $('#LoggedOptions');
$('#wrap .header-wrapper .icon_container').each(function (e, t) {

if (t.id !== targetId) {
$(t).parent().removeClass('open');
}
else {
t.ariaExpanded = (t.ariaExpanded === "true") ? "false" :
"true";
}
});
switch(targetId) {
case 'top_nav_new':
checkAndHide($notificationsDropdown);
checkAndHide($quickHelpDropdown);
break;
case 'quick_help_icon':
checkAndHide($notificationsDropdown);
checkAndHide($newDropdown);
break;
case 'user-notification-icon':
checkAndHide($newDropdown);
break;
}
};
$('#wrap .header-wrapper .icon_container').on('click',
closeHeaderDropdowns);
// For setting focus to first item on notification icon Enter press

$('#quick_help_icon').keydown(function(e) {
if(e.key === "Enter"){
setTimeout(function(ev){
document.getElementById('notification-icon').focus();
document.getElementById('notification-icon').tabindex = 0;
}, 100)
}
});
// For setting focus to first item on header profile icon Enter press
$('#header-profile-avatar').keydown(function(e) {
setTimeout(function(e){
// first item of header profile container
var profileFirstItem = $("#wrap .header-wrapper #LoggedOptions
a:first");
$(profileFirstItem).keydown(function(e) {
if(e.shiftKey && e.key === "Tab") {
e.preventDefault();
$('#LoggedOptions').css("visibility",
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$('#header-profile-avatar').removeClass('selected');
$('#header-profile-avatar').focus();
}
});
profileFirstItem.focus();
}, 100)
}
});
// For setting focus to first item on user notifications icon Enter press
$('#user_notify_header').keydown(function(e) {
setTimeout(function(e){
// first item of user notifications container
var userNotificationsFirstItem = $("#wrap .header-wrapper
#user-notifications-popover a:visible:first");
$(userNotificationsFirstItem).keydown(function(e) {
if(e.shiftKey && e.key === "Tab") {
e.preventDefault();
$('#user-notifications-popover').addClass("hide");
$('#user_notify_header').removeClass('open');
$('#user-notification-icon').focus();
}
});
userNotificationsFirstItem.focus();
}, 500)
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$('#top_nav_new').keydown(function(e) {
setTimeout(function(ev){
// Get the first anchor element inside top_nav_new_list popup
document.getElementById("top_nav_new_list").querySelector('a').focus();
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$('#wrap .header-wrapper .dropdown-menu .grid_cell').keydown(function(e) {
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});
// For closing user notification dropdown on Escape key on notification

dropdown items
$('#wrap .header-wrapper #user-notifications-popover').keydown(function(e)
{
notifPopover = $('#user-notifications-popover');
notifPopover.toggleClass('hide');
$('#user_notify_header').toggleClass('open');
var notificationEl = document.getElementById('user-notification-
icon');
notificationEl.focus();
}
});
// For closing avatar dropdown on Escape key

$('#header-profile-avatar').keydown(function(e) {
}
});
// For closing avatar dropdown on Escape key on avatar dropdown items

$('#wrap .header-wrapper #LoggedOptions').keydown(function(e) {
var avatarEl = document.getElementById('header-profile-avatar');
avatarEl.focus();
}
});
$('#load-more-notifications').keydown(function(e) {
if(e.key === 'Tab') {
e.preventDefault();
notifPopover = $('#user-notifications-popover');
notifPopover.toggleClass('hide');
$('#user_notify_header').toggleClass('open');
var notificationEl = document.getElementById('user-notification-
icon');
notificationEl.focus();
}
})
$('#privacy-policy').keydown(function(e) {
if(e.key === 'Tab') {
e.preventDefault();
var avatarEl = document.getElementById('header-profile-avatar');
avatarEl.focus();
}
})
if(localStorage.getItem('productUpdatesHelpText')) {
$('.product-updates-help').hide();
} else {
$('.product-updates-help').show();
$('.product-updates-help .help-text-close').click(function(){
$('.product-updates-help').hide();
});
localStorage.setItem('productUpdatesHelpText', true);
}
jQuery("#triggerOnboarding").on("click", function(ev) {
ev.preventDefault();
if(jQuery("#userOnboardingModal").html().trim() == "") {
jQuery.ajax({
type: "GET",
url: jQuery(this).data("url"),
success: function(resp) {
jQuery("#userOnboardingModal").html(resp);
jQuery("#openOnboardingModal").trigger("click");
}
});
} else {
jQuery("#openOnboardingModal").trigger("click");
}
});
jQuery("#contact_us").on("click", function (ev) {
ev.stopPropagation();
$quickHelpOptions.addClass('menu_slide_background');
$contactUsDetails.addClass('menu_slide_in');
$contactUsDetails.removeClass("hide");
$contactUsDetails.show();
jQuery(document).on("click", closeContactUs);
});
jQuery(".back_to_quick_menu").on("click", function (ev) {
jQuery(document).off("click", closeContactUs);
$quickHelpOptions.addClass('menu_slide_out');
$contactUsDetails.addClass('menu_slide_background');
$quickHelpOptions.show();
});
$quickHelpOptions.on('animationend', function () {
if ($quickHelpOptions.hasClass('menu_slide_background')) {
$quickHelpOptions.hide();
$quickHelpOptions.removeClass('menu_slide_background');
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$quickHelpOptions.removeClass('menu_slide_out');
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$contactUsDetails.on('animationend', function () {
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$contactUsDetails.removeClass('menu_slide_in');
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})
var closeContactUs = function (ev) {
var contactUsDetails = document.querySelector('.contact_us_details');
if (contactUsDetails == ev.target || jQuery.contains(contactUsDetails,
ev.target)) {
}
else {
jQuery(".contact_us_details").hide();
jQuery('#quick_help_container .dropdown-menu
.quick_help_options').show();
jQuery(document).off("click", closeContactUs);
}
}
//Check if oauth enabled and trigger get started page
var oauthEnabled = ItilUtil.sessionStorage.get('gs_ec_oauth_enabled');
if(oauthEnabled !== null && oauthEnabled){
jQuery("#triggerOnboarding").click();
}
if(jQuery.cookie("change_url_done") == "true") {
jQuery.cookie("change_url_done", null, {path: "/", domain:
"."+"freshservice.com"});
jQuery("#triggerOnboarding").trigger("click");
}
});
});
jQuery('body').on('click', "#LoggedOptions a:not('.toggle-button')", function()

{
jQuery('#LoggedOptions').hide();
})
// Show red dot for quick help to the users who has not opened and seen
freshservice status link.
if(!localStorage.getItem('isFsStatusVisited')) {
jQuery('#quick_help_icon').addClass("notification_present");
}
jQuery( "#signout-link" ).click(function() {

// When logout happens from FS the session state changed event is trigerred
for the same browser which inturn calls logout again.
// We are adding this cookie for restricting omnibar logout
ItilUtil.createOmnibarLogoutRestrictCookie();
});
</script>
<div class="content hide" id="ember-body-content"></div>
<div class="content" id="body-container">

<div class="wrapper">

<div class = "freshworks-session-image" >
</div>
<script>
//<![CDATA[
var current_title = "Servicio de ayuda : SOPORTE HELPDESK";

document.querySelector('head title').text = current_title;
jQuery('body').attr("class", 'admin-page requester_layout

ticket_details req_view_page requester_side_view request-software shortcuts-
active');
jQuery('ul.header-tabs li.active').removeClass('active');
var selected_tab = jQuery('li[data-tab-name="admin"]');
selected_tab.addClass('active');
if(selected_tab.parents('li').is('.new_nav_li')){
selected_tab.parents('li').addClass('active');
}
if(window.keyboardUser) {
jQuery('body').addClass('keyboard-user');
}
//]]>
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<div id="inner">
<div class="sidebar" id="Sidebar" >
<div class="tkt-sidebar">
<div class="widget">
<div class="tkt-tabs-wrap">
<div class="dropdown tkt-tabs">
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<div class="content">
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</div>
<script type='text/javascript'>
var page_type = 'contact',
context = 17001615967,
current_user = {"agent":
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requester = {"user":{"id":17001615967,"name":"Cesar Del
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var departments = { departments : []};
for(var i = 0; i < department_array.length; i++){
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</script>
<div id="fa-dev-pholder" style="display:none"></div>
Fjax.afterNextPage = function () {
jQuery('body').off('click.contact-sidebar');
}
</script>


<div class="tkt-sidebar">
<div class="widget hide inactive mkp_placeholder contact_sidebar errMsg">
<div class="alert alert-error">
Algunas aplicaciones no se han procesado. Por favor, inténtelo de nuevo más
tarde. Si el problema persiste, por favor póngase en contacto con nosotros.
</div>
</div>
<div class="widget hide mkp_placeholder contact_sidebar apps">
<h3 class="widget_title">Apps</h3>
<div class="content">
</div>
</div>
<script>
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!(function($) {
if(window.mkpAdapter !== undefined) {
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window.mkpAdapter.interfaceAPI = new InterfaceAPI();
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window.marketplace_attributes = window.marketplace_attributes ||
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})(window.jQuery);
//]]>
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</div>
jQuery("body").on('click.contact-sidebar', '.widget.load_on_click.inactive',
function(ev){
var widget_code = jQuery(this).find('textarea');
jQuery(this).find('.content').append(widget_code.val());
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jQuery("body").on('click.contact-sidebar', '.widget:not(.load_remote,
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if(page_type == "contact"){
jQuery(document).trigger("dom_helper_loaded");
window.postMessage({type: "FA_INITIATE"}, "*");
}
</script>
<script>
//<![CDATA[
var tagScope = '#template_data_tags, #helpdesk_tags,#tags_name,
#user_tag_names';
var tag_values= "".split(",");
var create_tag = true;
setTicketTags(tag_values, create_tag, tagScope);
});
function setTicketTags(tag_values, create_tag, tagScope) {

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jQuery(tagScope).select2(options);
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//]]>
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</div>
<div class="leftcontent" >

<div class="alert notice" id="noticeajax"

style="display:none;"></div>
<div id="account-restricted-modal-container"
class="hide"
data-backdrop="static"
data-target="#account-restricted-modal"
data-reset-on-close="false"
data-show-close="false"
data-classes="itil_new_dialog"
rel="freshdialog">
</div>
<div class="pagearea" id="Pagearea">
<div class="contact-show-wrapper">
<div id="sticky_header" rel="sticky" data-scroll-top = "true" class="tkt-
details-sticky" data-collapsed="true" data-sticky-bottom="true">
<div class="non-sticky"><div class="header-opt-menu pull-left"><h3
class="title">Cesar Del Canto</h3></div><div class="pull-right
buttons_container"></div><div class="clear"></div></div>
<div id="requesters_sidebar_container" class="hide">
<div class='deactivate_modal'>
<p><strong>What happens when you deactivate a requester?
</strong></p></br>
<ul>
<li>The requester cannot login to Freshservice.</li>
</br>
<li>Approvals pending on them will be cancelled.</li>
</br>
<li>The requester will be removed from all account configurations except
Workflow Automators. You'll have to manually remove the requester from Workflow
Automators.</li>
</ul>
</div>
<form action="/itil/requesters/17001615967" accept-charset="UTF-8"
method="post"><input name="utf8" type="hidden" value="✓" /><input
type="hidden" name="_method" value="delete" /><input type="hidden"
name="authenticity_token"
value="3jEPaQQWpCxEGgT5L55V/5CnSuuKTKB77Aud6c6se9gX3i0bPCQ9S5mWF3s/LR7JPm5Id3/Sj0ns
4hYxegyimQ==" /></form>
</div>
<div class="pull-right">
<div>
<a class="btn"
href="/users/17001615967/assume_identity">Asumir identidad</a>
<span class="agentMoreOptn ">

<a href="#" class="btn
requester_privacy_dropdown fs_dropdown_menu" data-
id="#forgot_user_dropdown_menu">Más</a>
<ul id="forgot_user_dropdown_menu" class="dropdown-
menu requester-more-menu">
<li><a class="requester-edit" data-pjax="#body-
container" href="/itil/requesters/17001615967/edit">Editar solicitante</a></li>
<li><a title="Combinar solicitante" data-width="800"

rel="freshdialog" data-target="#contact-mergebox" data-template-footer=""
href="/contact_merge/new?parent_user=17001615967">Combinar</a></li>
<li>
<a id="requesters_sidebar" href="#" data-
width="600px" data-backdrop="static"
rel="freshdialog"
data-
target="#requesters_sidebar_container"
data-submit-label="Sí,
reactivar"
data-close-label="No"
data-classes="side-modal"
data-title="Are you sure
you want to deactivate <strong>Cesar Del Canto</strong>?" >
Deactivate Requester
</a>
</li>
<li class="privacy_header">Opciones de
privacidad</li>
<li><a data-submit_label="Retirar"
freshdialog-confirm="Ninguno de los datos de uso de <strong>Cesar Del
Canto</strong> será usado para fines analíticos. ¿Está seguro de que desea
retirarse?" data-title="¿Retirar de Analytics?" data-cancel_label="Cerrar" data-
targetid="optout-warning" rel="nofollow" data-method="post"
href="/itil/requesters/17001615967/toggle_opt_out_of_analytics"><span>Retirar de
Analytics</span></a></li>
<li><a class="red-text forget-requester"
title="Olvidar usuario" data-target="#forget-warning" data-backdrop="static" data-
reset-on-close="false" data-submit-label="Olvidar" data-close-label="Cerrar" data-
classes="itil_new_dialog" rel="freshdialog" href="#">Olvidar usuario</a></li>
</ul>
</span>
<div id="forget-warning" class="hide">

<form action="/itil/requesters/17001615967/forget" method="POST">
<div class='alert alert-error'>
<span class="ficon-warning">
Su cción no puede deshacerse, por favor lea los detalles
cuidadosamente.
</span>
</div>
<p class='mb20'>This action will permanantly delete <strong>Cesar Del
Canto's</strong><a target='_blank' rel='noreferrer noopener'
href='https://www.freshworks.com/privacy/gdpr'> data</a>.</p>
<h4 class='mb5 fsize-13'><strong>Exception:</strong></h4>
<p class='mb12'>
Some helpdesk related <a target='_blank' rel='noreferrer
noopener' href='https://support.freshservice.com/support/solutions/articles/233145-
gdpr-and-freshservice'>activities</a> by <strong>Cesar Del Canto</strong> will be
retained.
</p>
</form>
</div>
jQuery('.fs_dropdown_menu').on('click', function(e){
e.preventDefault();
var target = jQuery(e.target);
target.toggleClass('open');
});
jQuery('body, .convert_to_agent').on('click', function(e){

var menu = jQuery('.fs_dropdown_menu');
if(!jQuery(e.target).is('.fs_dropdown_menu')){
menu.removeClass('open');
}
});
});
</script>
</div>
</div>
<div class="clear"></div>
</div>
<div class='contact-show'>

<div class="freshid-user-info user-info-grey-background">
<div class="profile-container">

<div class="profile_pic image-lazy-load" size_type="medium"><img
onerror="imgerror(this)" alt="Cesar Del Canto" size_type="medium"
role="presentation" data-
variant=LARGE" class="medium"
variant=LARGE" /></div>
<h1 align="center" class='lead break-word'>Cesar Del Canto </h1>
</div >
<div class='freshid-field-info'>
<ul class="freshid-fields-info">
<li class="show-field">
<p class="field-label break-word">Correo</p>
<p class="field-value break-word">cdelcantoo@saam.cl</p>
</li>
<li class="show-field"><p class="field-label break-word">Título</p><p
class="field-value break-word">DM Clientes</p></li>
<li class="show-field"><p class="field-label break-word">Teléfono

móvil</p><p class="field-value can-make-calls break-word" data-phone-
number="961206578" data-contact-id="17001615967" data-
deleted="false">961206578</p></li>
<li class="show-field"><p class="field-label break-word">Zona
horaria</p><p class="field-value break-word">Santiago</p></li>
<li class="show-field"><p class="field-label break-word">Idioma</p><p
class="field-value break-word">Spanish</p></li>
</ul>
</div>
<div class="non-freshid-fields-info">
<ul class='show-fields'>
<p class="field-label break-word">Departamento</p>
<p class="field-value break-word">SAAM Logistics</p>
</li>
<p class="field-label break-word">Ubicación</p>
<p class="field-value break-word">Chile, America</p>
</li>
<p class="field-label break-word">Grupos</p>
<p class="field-value break-word">SAAM Logistics</p>
</li>
</ul>
</div>
</div>
<div class="ticket-content pull-left">

<div class='contact-edit-fields span12 req-page'>
<div class="row-fluid req-tags mg-tp-10"
id="helpdesk_ticket_tags">
<form class="edit_user" id="edit_user_17001615967"
action="/itil/requesters/17001615967/update_description_and_tags" accept-
charset="UTF-8" method="post"><input name="utf8" type="hidden" value="✓"
/><input type="hidden" name="_method" value="put" /><input type="hidden"
name="authenticity_token"
value="gEGjltg5QzvA5IhLUHIjRlQYPL+vE8i3bG05CW511KhJroHk4AvaXB1om8lAwWhw+tE+I1qN54Vs
hLLR2tUN6Q==" />
<input value="17001615967" id="userid"

type="hidden" name="user[id]" />
<div class="add-tags clearfix

hide">
<a href="javascript:void(0)"
class="btn add_btn main_btn"> <i class="ficon-plus"></i> Añadir etiquetas </a>
</div>
<div class='tags-wrapper clearfix hide'>

<h4 class="conv-title">Tags</h4>
<div class="add-tag-div
hide">
<input class="clear-left-
margin" placeholder="Ingresar Etiquetas" type="text" value=""
name="user[tag_names]" id="user_tag_names" />
<div class="mg-tp-10">
<input class="btn
btn-primary pull-right" id="tag_submit" name="tag-submit" type="button"
value="Guardar">
<input class="btn
pull-right" id="cancel_tag" value="Cancelar" data-opt="restore" name="tag-cancel"
type="button">
</div>
</div>
<div id="tag-list">
</div>
</div>
</form> </div>
</div>
<div id="tickets-expanded" class="contact_tickets row-fluid req-view-tab">

<div class="cmdb_tabs">
<ul class="tabs" data-tabs="tabs">
<li id="tickt_li" data-tab="ticket" class="active">
<a href="javascript:void(0)" id="user_ticketsTab"
data-tab="tickets">
Tickets
</a>
</li>
<li id="cis_li">
<a href="javascript:void(0)" id="user_cisTab"
data-tab="cis">
Activos
<span id ="cisCount">
(1)
</span>
</a>
</li>
<li id="software-li">
<a href="javascript:void(0)" id="user-
softwareTab" data-tab="software">
Software
</a>
</li>
</ul>
</div>
<div class="tab-content cmdb_tabs_content">
<div id="user_tickets" class="user-tickets detailed_view p15
active">
<table class="tickets" id="tickets_view"
width="100%">
<tbody id="view_tickets">
<tr class="ticket-status-3 req-view-tr"
data-ticket="14509">
<td class="name user-page">
<div class="ticket_subject">
<span class="sc-item-cursor priority-border priority-medium shorcuts-
info"></span>
<h3 class="ticket-description-tip _ticket" data-tip-
url="https://helpdesk.saam.com/helpdesk/tickets/14509/latest_note">
href="/helpdesk/tickets/14509">Solicitud de Servicio de Cesar Del Canto :
PC/Notebook - CORP<span class="ticket_id"> #SR-14509</span></a>
</h3>
<div class="info-data hideForList">

<span class="tckt-descrp">
19 días ago,
</span>
<span class="tckt-descrp tickt_status">
<label>Estado:</label>
<span>Pendiente</span>
</span>
<label>Agente:</label>
<span>Osvaldo Patricio Almarza Ojeda</span>
</span>
</div>
</div>
</td>
</tr><tr class="ticket-status-5 req-view-tr" data-ticket="8793">
info"></span>
href="/helpdesk/tickets/8793">Solicitud de Servicio de Cesar Del Canto :
PC/Notebook - CORP<span class="ticket_id"> #SR-8793</span></a>
</h3>

3 meses ago,
</span>
<span>Cerrado</span>
</span>
</span>
</div>
</div>
</td>
<span class="sc-item-cursor priority-border priority-low shorcuts-
info"></span>
href="/helpdesk/tickets/8186">Cambio de equipo<span class="ticket_id"> #INC-
8186</span></a>
</h3>

3 meses ago,
</span>
</span>
<span>Alex Eduardo Carmona Cordero</span>
</span>
</div>
</div>
</td>
info"></span>
href="/helpdesk/tickets/4772">Solicitud de Servicio de Cesar Del Canto : Reseteo
cuenta RED - CORP<span class="ticket_id"> #SR-4772</span></a>
</h3>

5 meses ago,
</span>
</span>
<span>Alex Eduardo Carmona Cordero</span>
</span>
</div>
</div>
</td>
info"></span>
href="/helpdesk/tickets/1824">Solicitud de servicio de Cesar Del Canto : EAM -
CORP<span class="ticket_id"> #SR-1824</span></a>
</h3>

7 meses ago,
</span>
</span>
<span>Erick Tobar</span>
</span>
</div>
</div>
</td>
<span class="sc-item-cursor priority-border priority-low shorcuts-
info"></span>
href="/helpdesk/tickets/850">PROBLEMAS PARA CAMBIAR CONTRASEÑA DE RED<span
class="ticket_id"> #INC-850</span></a>
</h3>

8 meses ago,
</span>
</span>
</span>
</div>
</div>
</td>
</tr>
</tbody>
</table>
<div class="more_results">
<a id="show_more"
href="/helpdesk/tickets/filter/requester/17001615967">Mostrar mas ticket de Cesar
Del Canto</a>
</div>
</div>
<div id="user_cis" class="user-cis detailed_view p15">
<div class="assign_ci_row">
<a class="assign_ci_btn">
<i class="ficon-plus-0"></i>
<span>Asignar activo</span>
</a>
</div>
<div class="default_assign_assets field hide">
<label>
<span class="ficon ficon-search search-icon-inactive"></span>
<input id="assign_assets_id" name="assign_assets_id" type="text"
placeholder="Buscar y añadir activos">
<span class="ficon ficon-close"></span>
<div class="autocomplete-container autocomplete"></div>
</label>
</div>
<table class="asset_quick_assign_table">
<tr id="quick_assign_ci_1317" data-is-hardware = true >
<td class="usr-ci-nm">
<a href="/cmdb/items/1317">NE-PLA-2KZMXT2</a>
</td>
<td class="usr-ci-mgm ellipsis">
<span>Gestionado por</span><span>:
</span><span>Osvaldo Patricio Almarza Ojeda (Yo)</span>
</td>
<td class="unassign_ci">
<a
class="btn btn-mini
unassign_asset_user tooltip"
title="Devolver"
data-offset="-10"
data-item-id="1317" >
<i class="ficon-return"></i>
</a>
</td>
</tr>
</table>
<div class="no_assets_associated hide">
No hay activos asociados con este requester
</div>
(function ($) {
// Variables
var cisCount = Number('1');
var userID = "17001615967";
var assignAssetURLs = {
"search" : "/cmdb/items/itil_dialog_search",
"listItems": "/cmdb/items/{0}"
}
// DOM Elements
var $parentAssignAssetEl = $('#user_cis');
var $assignAssetInputEl = $(".default_assign_assets
#assign_assets_id");
// Autocomplete search for Assets to be assigned

var searchAssignAssetsAutocomplete = function(request, response) {
var data = {
sSearch: request.term,
asset_quick_assign: true,
user_id: userID
};
$.ajax({
url: assignAssetURLs["search"],
data: data,
dataType: 'json',
success: function (data) {
response($.map(data.results, function (item) {
return {
name: item.name,
id: item.id,
value: item.name,
data: item
}
}));
}
});
};
var assetAutocompleteRenderItem = function(ul, item) {

$(ul).removeAttr("class");
var dept = item.data.department_name ?
item.data.department_name : '-';
var usedBy = item.data.used_by ? item.data.used_by : '-';
return $("<li></li>")
.data("item.autocomplete", item)
.append("<a>" + item.name + "</a>")
.append("<div><span class='ellipsis'>Usado por: "+
usedBy+"</span><span class='dot'>.</span><span class='ellipsis'>Departamento: "+
dept +"</span></div>")
.appendTo(ul);
};
var constructAssetsDOM = function(item) {

var itemId = 'quick_assign_ci_'+item.data.display_id;
var link = ItilUtil.format(assignAssetURLs["listItems"],
item.data.display_id);
var agentName = item.data.agent_name ? item.data.agent_name :
'-';
var isHardware = item.data["hardware?"];
var tdName = '<td class="usr-ci-nm"><a

href="'+link+'">'+item.data.name+'</a></td>';
var tdManagedBy = '<td class="usr-ci-mgm
ellipsis"><span>Gestionado por</span><span>:
</span><span>'+agentName+'</span></td>';
var tdRemove = '<td class="unassign_ci"><a class="btn btn-mini
tooltip unassign_asset_user" title="Remove" data-offset="-10" data-item-
id="'+item.data.display_id+'"><i class="ficon-return"></i</a></td>';
var assetRow = '<tr id="'+itemId+'" data-is-

hardware='+isHardware+'>'+tdName+tdManagedBy+tdRemove+'</tr>';
if($('table.asset_quick_assign_table').length < 1){

var table = '<table
class="asset_quick_assign_table"><tbody><tbody></table>';
$('#user_cis').append(table);
}
$('table.asset_quick_assign_table').append(assetRow);
$('.no_assets_associated').addClass('hide');
};
var manipulateCiCount = function(isIncrement) {

var ciCount = isIncrement ? (++cisCount) : (--cisCount);
(ciCount < 1) ? ($('#cisCount').html('')) : ($
('#cisCount').html('('+ciCount+')'));
};
// Requests an API call to assign asset to the requested user

var assignAssetAPI = function(item, userID) {
var time = moment.utc(new Date()).format();
var depts = [17000239587];
var deptID = (depts.length == 1) ? depts[0] : null;
var data = {
"cmdb_config_item": {
"user_id" : Number(userID),
"assigned_on": time,
"department_id": deptID
},
"asset_quick_assign": true
};
if(item.data["hardware?"]) {
data["cmdb_config_item"]["level_field_attributes"] = {
"asset_state_17000603156" : Number("1")
}
}
$.ajax({
url: ItilUtil.format(assignAssetURLs["listItems"],
item.data.display_id),
type: 'PUT',
dataType: 'json',
data: data,
success: function(data) {
if(data.access_denied){
toastr.error(I18n.t("js_translations.error_heading.unprivileged_tickets"));
return;
}
if(data.success) {
$
('.modal.asset_reassign_confirmation_dialog').modal("hide");
constructAssetsDOM(item);
$assignAssetInputEl.val('');
manipulateCiCount(true)
} else {
toastr.error(I18n.t("js_translations.common.something_went_wrong"));
}
},
error: function(data){
}
});
};
var assignAssetToUser = function(item) {

if(item.data.used_by) {
ItilUtil.createConfirmModal({
"title": "Asignar activo",
"backdrop" : "static",
"submit_label" : "Volver a asignar",
"close_label" :
I18n.t("js_translations.catalog.items.fulfil_delete_cancel_label"),
"content" : "<p><b>"+item.name+"</b> is assigned to
<b>"+ item.data.used_by +".</b></p><p>Do you want to continue reassigning it?</p>",
"width" : "400",
"classes" : "asset_reassign_confirmation_dialog",
confirmCallback: assignAssetAPI.bind(this, item, userID)
});
} else {
assignAssetAPI(item, userID);
}
};
// Requests an API call to remove the asset from the user's list
var removeAssignedAsset = function() {
var assetID = $('#itil_confirm_btn').data('item-id');
var isHardware = $('#itil_confirm_btn').data('is-hardware');
var data = {
"cmdb_config_item": {
"user_id" : null,
"assigned_on" : null,
"department_id": null
},
"asset_quick_assign": true
};
if(isHardware) {
data["cmdb_config_item"]["level_field_attributes"] = {
"asset_state_17000603156" : Number("4")
}
}
$.ajax({
url: ItilUtil.format(assignAssetURLs["listItems"], assetID),
type: 'PUT',
dataType: 'json',
data: data,
success: function(data) {
if(data.success) {
$('#quick_assign_ci_'+assetID).fadeOut('fast',
function(){
$
('.modal.asset_unassign_confirmation_dialog').modal("hide");
$(this).remove();
manipulateCiCount(false);
if($('table.asset_quick_assign_table
tr').length < 1) {
$
('.no_assets_associated').removeClass('hide');
}
});
} else {
}
},
error: function(data){
}
});
};
// Opens confirmation to remove the asset

var unAssignUser = function(e) {
e.preventDefault();
ItilUtil.createConfirmModal({
"title": "Anular la asignación de activos",
"backdrop" : "static",
"submit_label" : "Anular asignación",
"close_label" :
I18n.t("js_translations.catalog.items.fulfil_delete_cancel_label"),
"content" : "<p>¿Está seguro de que desea anular la asignación
del activo?</p>",
"width" : "400",
"classes" : "asset_unassign_confirmation_dialog",
"confirmCallback": removeAssignedAsset
});
$('#itil_confirm_btn').data('item-id', $(this).data('item-id'));
$('#itil_confirm_btn').data('is-hardware', $
(this).closest('tr').data('is-hardware'));
};
var toggleSearchAndAddBtn = function(showSearch) {

$('.assign_ci_row').toggle(!showSearch);
$('.default_assign_assets').toggleClass('hide', !showSearch);
$('.default_assign_assets ul').hide();
showSearch && $assignAssetInputEl.val('');
showSearch && $assignAssetInputEl.focus();
};
$assignAssetInputEl
.autocomplete({
appendTo: ".autocomplete-container",
autoFocus: true,
source: searchAssignAssetsAutocomplete,
select: function (event, ui) {
$assignAssetInputEl.val(ui.item.name);
assignAssetToUser(ui.item);
},
})
.data("autocomplete")._renderItem = assetAutocompleteRenderItem;
// Events Binding
$parentAssignAssetEl.on('click', '.asset_quick_assign_table
.unassign_asset_user', unAssignUser);
$parentAssignAssetEl.on('click',
'.assign_ci_row',toggleSearchAndAddBtn.bind(this, true));
$parentAssignAssetEl.on('click', '.default_assign_assets .ficon-

close',toggleSearchAndAddBtn.bind(this, false));
}(jQuery));
</script>
</div>
<div id="user-software" class="user-software detailed_view p15">
<div>
<div class="dropdown">
<a id="app-status-dropdown" class="dropdown-toggle" type="button"
data-toggle="dropdown">Gestionado Software
</a>
<ul class="dropdown-menu app-status-dropdown fd-menu" role="menu">
<li role="presentation"><a class='software-options' role="menuitem"
data-option="1"
href="#">Restricted Software</a></li>
data-option="2"
href="#">Ignorado Software</a></li>
data-option="3"
href="#">Gestionado Software</a></li>
data-option="4"
href="#">Discovered Software</a></li>
data-option="5"
href="#">Disabled Software</a></li>
data-option="6"
href="#">In Review Software</a></li>
</ul>
</div>
<a href="#" class="assign-software-popup hide"
data-target="#assign-software-modal"
rel="freshdialog"
title="Asignar software"
data-close-label="Cancelar"
data-submit-label="Asignar"
data-submit-loading="cargando..."
data-width="520" id='assign_sotware'> <i class="ficon-plus-0"></i>
Asignar software
</a>
</div>
<table class="user-app-table" id="user-app-data-table">
<thead class="software-head">
<tr>
<th class="tab-sname soft-head">Nombre del
software</th>
<th class="soft-head" colspan="2">Gestionado por</th>
</tr>
</thead>
</table>
<div class="user-app-empty-state hide">
<span>No hay ningún software de este tipo para este usuario</span>
</div>
<div id="assign-software-modal" class="hide">

<div class="form-vertical">
<div class="control-group">
<label class="control-label"> Nombre del software</label>
<div class="controls">
<input type="hidden" class="select2 software-search
user_software" id = "application-list" />
</div>
</div>
<div class="control-group">
<label class="control-label">Licencia</label>
<div class="controls">
<select name="license-list" class="select2 disabled"
id = "license-list" >
</select>
</div>
</div>
</div>
</div>
$LAB
.script(LAB_URL_LIST.data_table)
.wait()
.script(LAB_URL_LIST.data_table_plugins)
.wait()
.script(LAB_URL_LIST.user_software)
.wait(function () {
userSoftwareUtils.init({
shouldVisibleAssign :'true',
showAddNewButton: true,
userId : parseInt("17001615967"),
dataTable: null
});
});
</script>
</div>
</div>
</div>
</div>
<div class="sidebar-req pull-right">
</div>
</div>
</div>
<script>
//<![CDATA[
var tags_options= [],
isManagePermAvail=true,
tagList;
curUsr=17001615967;
if(tags_options.length==0){
jQuery(".tags-wrapper").hide();
jQuery(".add-tags").show();
}else{
jQuery(".add-tags").hide();
jQuery(".tags-wrapper").show();
}
function loadSelectData(data){
var selectData=[],
tagsHtml="<div class='tag_list'>";
jQuery.each(data,function(index,entry){
var tagName=entry.tag!=undefined?entry.tag.name:entry.name;
selectData.push({id:tagName,text:tagName});
tagsHtml +="<a class='btn btn-flat tag-btn'
href='javascript:void(0)'>"+tagName;
if(isManagePermAvail)
tagsHtml+="<i class='ficon-cross mg-lt-4'></i></a>"
else
tagsHtml+="</a>"
});
if(isManagePermAvail)
tagsHtml+= "<a class='btn btn-flat tag-btn add_btn'
href='javascript:void(0)'><i class='ficon-plus'></i></a>"
jQuery('#tag-list').html(tagsHtml)
function getTagList(){
var formData=jQuery(".edit_user").serializeArray();
jQuery.ajax({
type: "PUT",
url:
"/itil/requesters/17001615967/update_description_and_tags",
data:formData,
dataType: "json",
success: function(result, status, xhr){
loadSelectData(result);
jQuery("#tag-list").show();
jQuery(".add-tag-div").hide();
if(jQuery(".tag_list .tag-btn").length==1){
jQuery(".tags-wrapper").hide();
jQuery(".add-tags").show();
}
}
});
}
function removeTags(tagName){
var isExec=false;
jQuery('.add-tag-div .select2-choices
li').each(function(index,domele){
if(jQuery(domele).text().trim()==tagName && !isExec){
isExec=true;
jQuery(domele).find('a').trigger('click');
}
});
setTimeout(getTagList,500);
}
function attachEvents(){
jQuery("body").off('.add_btn');
jQuery("body").on('click.add_btn',".add_btn",function(){
jQuery(".add-tags,#tag-list").hide();
jQuery(".tags-wrapper,.add-tag-div").show();
tagList=jQuery("#user_tag_names").val();
});
jQuery("body").on('click','.tag-btn .ficon-cross',function(){
removeTags(jQuery(this).parent().text().trim());
jQuery(this).parent().remove();
});
jQuery("#tag_submit,#cancel_tag").click(function(e){
e.preventDefault();
if(jQuery(this).data('opt')=="restore")
jQuery("#user_tag_names").val(tagList);
getTagList();
});
}
//new tab highlight on click
jQuery(".cmdb_tabs a").click(function () {
jQuery(".cmdb_tabs .active,.cmdb_tabs_content
.active").removeClass('active');
jQuery(".user-" + jQuery(this).attr('data-
tab')).addClass('active');
jQuery(this).parent().addClass("active");
})
jQuery("#user_ticketsTab").trigger('click');
loadSelectData(tags_options);
attachEvents();
});
if (jQuery.trim( jQuery('div.action_buttons').text() ).length == 0) {

jQuery('div.action_buttons').hide();
}
(function($){
if (jQuery('.tkt-tabs ul .requester-info-sprite').length < 1) {
jQuery('.requester-info-sprite').parents('.tkt-tabs').hide();
}
$('body.ticket_details div.tkt-tabs ul.dropdown-menu').each(function(){
// For each set of tabs, we want to keep track of
// which tab is active and it's associated content
var $active, $content, $links = $(this).find('a');
$active = $($links.filter('[href="'+location.hash+'"]')[0] ||
$links[0]);
$active.parent().addClass('active');
$content = $($active.attr('href'));
// Hide the remaining content

$links.not($active).each(function () {
$($(this).attr('href')).hide();
});
// Bind the click event handler

$(this).on('click.ticket_details', 'a', function(e){
// Prevent the anchor's default click action

e.preventDefault();
// Make the old tab inactive.

$active.parent().removeClass('active');
$content.hide();
// Update the variables with the new link and content

$active = $(this);
$content = $($(this).attr('href'));
$active.parents("ul.dropdown-menu").siblings("a.dropdown-
toggle").find("span.requester-info-
sprite").removeClass().addClass($active.attr("class"));
// Make the tab active.

$active.parent().addClass('active');
var widget_code = $content.find('textarea');
$content.append(widget_code.val());
widget_code.remove();
$content.show();
});
$active.click();
});
})(jQuery)
//]]>
</script>
</div>
<div id="ticket_panel"
class="modal_task_container"></div>
</div>
</div>
</div>
</div>
<div id="account-restricted-modal" class="hide">
<div class="termination-image"><img
src="https://assets1.freshservice.com/assets/sand_clock-
cad337331bd1dcfdb477009b5b10b06c3f126552ef7dd2424cfaf216e3d7e79d.svg" alt="Sand
clock" /></div>
<div class="termination-message">
<div class="msg-header">Se ha suspendido su acceso</div>
<div class="msg-subject">Tiene una o más facturas pendientes de pago.
Sus datos han sido guardados. Por favor, realice el pago para continuar usando
Freshservice.</div>
</div>
</div>
<i id="scroll-to-top"></i>
window.App = window.App || {};
jQuery(document).ready(function($){
var path_name = window.location.pathname;
var PCR_modules = ['/helpdesk/tickets', '/itil/problems',

'/itil/changes', '/itil/releases'];
var splitter = pathname.split('/');
// The hero render will be resolved as asynchronues for PCR & Ticket
list and filter pages. so removed the mark from here and it will be marked in the
ticket_list.js.
// Rest of all page will be resolving the hero render here.
if(path_name.indexOf('/a/') == -1 && PCR_modules.indexOf(path_name) ==
-1 && (splitter[3] != 'filter' || splitter[3] != 'view')) {
window.FW_RUM_SSR_ADAPTER.resolveHeroRendered();
}
jQuery(document)
.off('.pjax_before_replace')
.on('pjax:beforeReplace.pjax_before_replace', function(){
$('#ember-body-content').hide();
$('#body-container').show();
});
ItilUtil.handleMainContentScript();
//ItilUtil.set_sidbar_height();
set_context_search("itil/requesters");
if('' === 'true') {
setTimeout(function() { $('#account-restricted-modal-
container').click(); }, 1000);
$('.modal-backdrop, #account-restricted-modal').on('contextmenu',
function(e) { e.preventDefault(); });
}
});
</script>
<script
src="https://assets4.freshservice.com/assets/cdn/itil_dynamic_banner_utils-
778497cc99f147c86afa5cdd21d43bb7e1440299afaa261937f37af410927410.js"></script>
<script src="https://assets8.freshservice.com/assets/cdn/itil_task_template-
43079d76b0924c2b21b607d345acf75cb3a8778b04b2a15c3a80e21659d570ac.js"></script>
<script src="https://assets7.freshservice.com/assets/cdn/itil_project_template-
3c12f2ae39ed490385ccdd3f392bac19d19ad6ee463cc6e4a1ed79344cc7730a.js"></script>
App.namespace = "itil/requesters/show";
</script>
<script id="file-list-template" type="text/x-jquery-tmpl">

<div class="item">
<span class="{{if (!file_valid)}} invalid_attachment {{else}}
valid_attachment {{/if}}" title="${name}{{if (size != '0' && size != '0.00 KB ') }}
( ${size} ){{/if}}">
${name} {{if (size != '0' && size != '0.00 KB ') }} ( ${size} ){{/if}}
</span>
<span>
{{if (file_valid) }}
<a class="attachment-close" href="javascript:void(0)"
onclick=";jQuery(this).closest('.item').trigger('attachment-closed');
Helpdesk.Multifile.remove(this); return false;" inputId="${inputId}"></a>
{{else}}
<span class="alert-text">
Supera el tamaño máximo para archivos adjuntos( > 25 MB no añadidos )
</span>
{{/if}}
</span>
</div>
</script>


<div id="modal_task_container"
class="modal_task_container"></div>
</div>
<a style="visibility:hidden;" id="shortcut_help_chart"

rel="freshdialog" data-target="#help_chart" data-template-footer="" data-
classes="persistent_modal" title="Atajos de teclado" data-width="1000px"
href="#"></a>
<div id="help_chart" class="hide help-chart">
<a class="view_detail"
href='https://support.freshservice.com/solution/articles/197569-using-keyboard-
shortcuts-in-your-it-service' target="_blank">Ver en detalle</a>
<div class="row-fluid">
<div class="span6">
<span>
<hr>
<h3 class="sub-lead">Pestaña "Ir a"</h3>
<span class="row-fluid">
<span class="span4 shortcut-key">g <span>then</span>
d</span>
<span class="span8 description">Panel</span>
</span>
b</span>
<span class="span8 description">Tablero</span>
</span>
t</span>
<span class="span8 description">Tickets</span>
</span>
p</span>
<span class="span8 description">Problemas</span>
</span>
c</span>
<span class="span8 description">Cambios</span>
</span>
l</span>
<span class="span8 description">Lanzamientos</span>
</span>

<span class="span4 shortcut-key">g
<span>then</span> i</span>
<span class="span8
description">Inventario</span>
<span>
<span>then</span> u</span>
<span class="span8 description">Software</span>
<span>
<span>then</span> o</span>
<span class="span8
description">Contratos</span>
<span>

</span>
<span>
<hr>
<h3 class="sub-lead">Accesos directos comunes</h3>
<h3 class="sub-lead sub-title">Aplicado a la lista de
tickets/problemas/cambios/lanzamientos</h3>
<span class="span4 shortcut-key">Alt
<span>+</span> Left <span>/</span> Right</span>
<span class="span8 description">Explorar las páginas
de vista de listas</span>
</span>
<span class="span4 shortcut-key">r <span>/</span>
f <span>/</span> n</span>
<span class="span8 description">
<span>/</span> <span>/</span> </span>
</span> -->
<span class="span4 shortcut-key">n <span>/</span>
t</span>
<span class="span8 description">Añadir nota
<span>/</span> Añadir tarea</span>
</span>
<span class="span4 shortcut-key">#</span>
<span class="span8 description">Eliminar</span>
</span>
<span class="span4 shortcut-key">@</span>
<span class="span8 description">Seleccionar / Asignar
a mí</span>
</span>
<span class="span4 shortcut-key">j <span>/</span>
k <span>or</span> up <span>/</span> down</span>
<span class="span8 description">Mover cursor al
ticket siguiente/anterior</span>
</span>
<span class="span4 shortcut-key">Enter</span>
<span class="span8 description">Ver el ticket
activo</span>
</span>
<span class="span4 shortcut-key">x</span>
<span class="span8 description">Seleccionar un ticket
(<span class='shortcut-key'>Shift <span>+</span> x </span>para seleccionar
todos)</span>
</span>

<span class="span4 shortcut-key">/</span>
<span class="span8 description">Buscar</span>
</span>
</span>
</div>
<div class="span6">
<span>
<hr>
<h3 class="sub-lead">Lista de tickets</h3>
<span class="span4 shortcut-key">space</span>
<span class="span8 description">Mostrar tarjeta del
ticket</span>
</span>
<span class="span4 shortcut-key">!</span>
<span class="span8 description">Marcar ticket como no
deseado</span>
</span>
<span class="span4 shortcut-key">~</span>
<span class="span8 description">Cerrar ticket (<span
class='shortcut-key'>Alt <span>+</span> ~</span> para omitir la
notificación)</span>
</span>
<span class="span4 shortcut-key">r <span>/</span>
f </span>
<span class="span8 description">Responder
<span>/</span> Reenviar</span>
</span>

</span>
<span>
<hr>
<h3 class="sub-lead">Vista de ticket</h3>
<span class="span4 shortcut-key">Ctrl
<span>+</span> Enter</span>
<span class="span8 description">Guardar/Enviar</span>
</span>
<span class="span4 shortcut-key"> Alt
<span>+</span> Ctrl <span>+</span> Enter</span>
<span class="span8 description">Abrir cuadro de
diálogo</span>
</span>
<span class="span4 shortcut-key">w</span>
</span> -->
<span class="span4 shortcut-key">]</span>
<span class="span8 description">Expandir
conversaciones</span>
</span>
<span class="span4 shortcut-key">}</span>
</span> -->
<span class="span4 shortcut-key">m</span>
<span class="span8 description">Añadir tiempo en el
ticket</span>
</span>
<span class="span4 shortcut-key">s</span>
<span class="span8 description">Escenarios</span>
</span>
</span>
</div>
</div>
</div>
Fjax.Assets.plugin('shortcut');
</script>
// Not Needed
// var freshWidgetConfig = {
// "queryString":
"&widgetType=popup&screenshot=no&helpdesk_ticket[requester]=oalmarzao@contratistas.
saam.cl",
// "widgetType" : "popup",
// "buttonText" : "Support",
// "buttonColor": "white",
// "buttonBg" : "#006063",
// "backgroundImage": "",
// "alignment" : "4",
// "offset" : "-500px",
// "formHeight" : "550px",
// "url" : "https://support.freshservice.com"
// };
// jQuery(window).on("load", function() {
//
jQuery.getScript("https://assets.freshservice.com/widget/freshwidget.js")
// .done(function () {
// // (Admin -> Support Channel -> Feedback widget)

'admin/widget_config/index' sets the current account url as the widget-iframe src
// // instead of AppConfig['support_url']
// if(window.widget_config) {
// freshWidgetConfig["url"] = jQuery('#freshwidget-
frame').attr('src');
// freshWidgetConfig["queryString"] = "";
// }
// FreshWidget.init("", freshWidgetConfig);
// jQuery("body").on("click", "#footer_feedback_widget",
function(ev){
// ev.preventDefault();
// window.widget_updated &&
FreshWidget.update(freshWidgetConfig);
// window.widget_updated = false;
// FreshWidget.show();
// });
// });
// });
</script>


<script>
window.inlineManualTracking = {"uid":17001616005,"name":"Osvaldo Patricio
Almarza Ojeda"}
jQuery(window).on('load', function(){
jQuery.getScript('https://cdn.inlinemanual.com/embed/player.71eafced2b666a876393f62
9e59de0bb.js');
});
</script>


<script type="text/javascript"
src="https://dzvv3qu02a8s8.cloudfront.net/iris-us-2.6-rts.min.js"></script>
<script src="https://assets8.freshservice.com/assets/cdn/user_notifications-
6c235f35fee4224d0b6e971bcf44fb19d68d0884abcded6a339cf6f5cfcc78fe.js"></script>
<script
src="https://assets2.freshservice.com/assets/cdn/utils/mobile_browser_banner-
9785c44a436c8a975ad1eb843736ef280372cd4a7e0a96e65f50649eae125c18.js"></script>
<script>
// https://www.getbeamer.com/docs/#parameters
// https://www.getbeamer.com/advanced-segmentation-guide/#custom-user-
attributes
var direction = jQuery("html").attr("dir");

var display = (direction == 'ltr') ? 'right' : 'left';
var date = moment('2020-10-08 09:33:28 -0300').toISOString();
window.beamer_config = {
'product_id' : 'bxOQALFw21023',
'selector' :
'.beamer_notification',
'display' : display,
'display_position' : (direction == 'ltr') ? 'left' : 'right',
'user_id' : '17001616005',
'FS_user_Id' :
parseInt('17001616005'), // This is only just for number format, the beamer will
use the user_id as a string format.
'Account_id' : parseInt('336077'),
'Account_url' :
'smsaamhelpdesk.freshservice.com',
'Account_language' : 'es',
'Agent_role' : 'Agent',
'Account_plan' : 'Pro',
'Account_state' : 'active',
'Account_mrr' : parseFloat('2473.0'),
'Account_billing_cycle' : parseInt('12'),
'Account_region' : 'us-east-1',
'Agent_count' : '65',
'Account_created_at' : date,
'customer_segment' : 'Resellers',
'report_deprecation_batch': ''
};
</script>
<script type="text/javascript" src="https://app.getbeamer.com/js/beamer-embed.js"

defer="defer"></script>
<script>
//<![CDATA[
!(function($) {
var appLocation = 'full_page_app';
window.marketplace_attributes = window.marketplace_attributes ||
{"mkp_auth_token":"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjoiMzM2MDc
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var mkpAdapter = new MarketplaceAdapter();
var mkpManager = new MarketplaceManager(mkpAdapter.getAdapter("full_page_app"));
window.mkpFPAManager = new MarketplaceApp({placeholder : appLocation});
mkpManager.getApps({ location: appLocation })

.then(function(_apps) {
window.appsData = {};
window.appsData[appLocation] = _apps;
$(document).trigger("full_page_data");
processAppsData(_apps);
}).catch(function(error) {
renderBottomApps(false);
$('.mkp_placeholder.'+ appLocation +'.errMsg').removeClass("hide");
}
);
function processAppsData(_apps){
if(_apps.length) {
var mkpConfig = {
hasFullPageApp: true,
appConfigs: []
};
for(var i = 0; i < ((_apps.length > 3)?
(MarketplaceConstants.MAX_FULL_PAGE_APPS): _apps.length); i++){
var appConfig = {
appName: _apps[i].displayName,
iconUrl: _apps[i].iconURL,
appUrl: _apps[i].displayName.replace(/&/g, "amp").replace(/[^\w\s]/g,
"").trim().replace(/\s/g, "_").toLowerCase()
};
mkpConfig['appConfigs'].push(appConfig);
// increase bottom apps count, so they can be grouped

bottomAppsConfig['count']++;
}
renderBottomApps(mkpConfig);
} else {
renderBottomApps(false);
}
}
})(window.jQuery);
//]]>
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<script>
//<![CDATA[
// Setting the locale for moment js

moment.lang('es');
var validation_meassages = {"two_decimal_place_warning":"Value cannot

have more than 2 decimal digits","select_atleast_one":"Selecciona, al menos, una
opción","required":"Este campo es obligatorio.","remote":"Por favor agrega este
campo","email":"Por favor ingresa un email valido","url":"Ingrese una direccion
valida","date":"ingrese una fecha valida","dateISO":"Ingrese una fecha valida
(ISO)","number":"Ingrese un numero valido","digits":"Ingrese solo
Digitos","creditcard":"Ingrese numero de targeta de credito","equalTo":"Ingrese el
mismo valor nuevamente","integration_no_match":"no hay datos que coincidan..."}
jQuery.extend(jQuery.validator.messages, validation_meassages );
jQuery(".call_duration").each(function () {
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time = jQuery(this).data("time");
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jQuery(this).html(time.toTime(format));
});
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// 12/24 hr format setting

jQuery.fn.timepicker.defaults.timeFormat = 'g:ia';
jQuery.fn.timepickerinput.defaults.timeFormat = 'g:ia';
var current_user_time_format =
{"fs_time_format":"12h","default":true,"moment":"h:mma","datejs":"h:mm
tt","timepicker":"g:ia","strftime":"%l:%M%P","set_midnight":"12:00am"};
// Shortcuts variables
var Shortcuts = {"global":
{"help":"?","save":"mod+return","cancel":"esc","search":"/","status_dialog":"mod+al
t+return","save_cuctomization":"mod+shift+s"},"app_nav":{"dashboard":"g
d","tickets":"g t","solutions":"g s","customers":"g c","reports":"g r","admin":"g
a","ticket_new":"g n","projects":"g j","inventory":"g i","software":"g
u","problems":"g p","changes":"g c","releases":"g l","cmdb":"g i","contracts":"g
o","assets":"g i","board":"g b"},"pagination":
{"previous":"alt+left","next":"alt+right"},"ticket_list":
{"ticket_show":"return","select":"x","select_all":"shift+x","show_description":"spa
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,"close":"~","silent_close":"alt+shift+`","undo":"z","reply":"r","forward":"f","add
_note":"n","add_task":"t"},"problem_list":
{"ticket_show":"return","select":"x","select_all":"shift+x","toggle_list_view":"shi
ft+v","delete":"#","pickup":"@","close":"~","silent_close":"alt+shift+`","undo":"z"
,"add_note":"n","add_task":"t"},"change_list":
{"ticket_show":"return","select":"x","toggle_list_view":"shift+v","select_all":"shi
ft+x","delete":"#","pickup":"@","close":"~","silent_close":"alt+shift+`","undo":"z"
,"add_note":"n","add_task":"t"},"release_list":
{"ticket_show":"return","select":"x","toggle_list_view":"shift+v","select_all":"shi
ft+x","delete":"#","pickup":"@","close":"~","silent_close":"alt+shift+`","undo":"z"
,"add_note":"n","add_task":"t"},"ticket_detail":
{"toggle_watcher":"w","reply":"r","forward":"f","add_note":"n","close":"~","silent_
close":"alt+shift+`","add_time":"m","spam":"!","delete":"#","show_activities_toggle
":"}","properties":"p","expand":"]","undo":"z","select_watcher":"shift+w","go_to_ne
xt":["j","down"],"go_to_previous":
["k","up"],"scenario":"s","collaboration":"d"},"problem_detail":
{"add_note":"n","close":"~","silent_close":"alt+shift+`","add_time":"m","delete":"#
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//]]>
</script>
</div>
</body>
</html>

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<!

<!--[if lt IE 7]><html class="no-js ie6" lang="es" dir="ltr" data-date-

<title>Servicio de ayuda : SOPORTE HELPDESK</title>

<meta name="description" content="">

<link rel="canonical shortcut icon"

// Analytics Lite Script Version 2.0.0-beta.5

// SSR JS adapter Script Version 2.0.0-beta.5

<link rel="stylesheet" media="screen"

// Overriding global I18n 'interpolate()' method to add custom translation

I18n.interpolate = function(message, options) {

options = options || {};

var moduleMatch = placeholder.match(MODULE_NAME_PATTERN);

/******* Regular placeholder flow (same as i18n.js) ******/

name = placeholder.replace(this.placeholder, "$1");

regex = new RegExp(placeholder.replace(/{/gm, "\\

return message.replace(/_#\$#_/g, "$");

// Dynamic script loading setup for LAB.js

// API Endpoint Path

<link rel="stylesheet" media="screen"

<link rel="stylesheet" media="screen"

var ticketId = parseInt(splitter[3]);

if(modules.indexOf(splitter[2]) > -1 && !isNaN(ticketId) &&

type : emberRoute ? "ember" : "legacy",

<link href="/helpdesk/theme.css?v=101615942810" media="screen"

// addressing common query params which can contain sensitive information

// path containing the sensitive attributes

function redactValueFromPayload(payload, attribute) {

// remove full domain from properties

// only if string contains query params

<body class=" requester_layout ticket_details req_view_page

<link rel="stylesheet" media="screen"

</a> <a href="/home" data-dynamic-trim-lines="2"

<freshworks-omnibar class="omnibar-icon" data-omnibar-environment="production"

<span class="omnibar-placeholder" id="omnibar-placeholder">

<span>Help &amp; Support</span>

<span>Póngase en contacto con

<div class="unp-prefs hide">

<a class="link" id="signout-link"

bottomApps && handleBottomApps(bottomApps);

var navbar = jQuery(HBSUtils.getTemplate('navbar')({

var app = jQuery(HBSUtils.getTemplate('bottom_apps')(defaultConfig));

// init cti if present

// if mkp cannot be rendered

jQuery('#shortcuts_info').bind('click', function (ev) {

// Header section : 'New', 'Whats new' & 'Notifications' dropdowns - close

var checkClassAndHide = function($el) { !$el.hasClass('hide') &&

var topNavNewListContentsJQ = $("#top_nav_new_list a");

var closeHeaderDropdowns = function(e) {

$('#wrap .header-wrapper .icon_container').each(function (e, t) {

// For setting focus to first item on notification icon Enter press

// For closing new item dropdown on Escape key

// For closing user notification dropdown on Escape key on notification

// For closing avatar dropdown on Escape key

// For closing avatar dropdown on Escape key on avatar dropdown items

jQuery('body').on('click', "#LoggedOptions a:not('.toggle-button')", function()

jQuery( "#signout-link" ).click(function() {

<div class="content hide" id="ember-body-content"></div>

/* Regular placeholder flow (same as i18n.js) /

<span>Help & Support</span>