I’ve been passionate about IT since I was a kid.

I
knew then that I wanted to pursue an IT field as my
career. I studied a 5-year course of Bachelor of
Science in Information and Communication
Technology at Rizal Technological University and
graduated last 2011. I certified in Microsoft Windows
Operating System Fundamentals and Microsoft
Certified Professional since 2014.
Thanks to my technical expertise, I have worked in
desktop support at a BPO company, a bank and an
IT-BPO company where I interfaced with other
people to keep computers and IT related systems
working in a secure environment.

WHY SHOULD I HIRE YOU?

I feel that I should be hired by you given my excellent
academic background along with the skills and
experience the company is looking for.
I have the experience and the attitude to excel. If given
a chance, I will surely work towards building my
expertise, which would prove beneficial for me as well
as your organization.”

Tools used in IT Helpdesk

SNOW
AZURE
ACTIVE DIRECTORY
CISCO VPN
SHAREPOINT ADMIN
OFFICE 365 ADMIN CENTER

What it takes:
• Demonstrable customer service/IT experience
• Proven skills supporting a highly distributed and mobile customer
environment
• Technical competence in MS Office and Windows 10 products
• Experience with Active Directory and Outlook
• Experience supporting smartphones and other handheld devices
• Capable of handling a challenging, real-time environment
• Excellent communications, interpersonal, and team-building skills
• Diploma/degree in Computer Science, Information Technology, or related
field, or equivalent in experience.
• ITIL training and related experience are good to have
• Microsoft certifications are definite assets