Syella Elnida Depari 1911110487

• Active listening : then , how ma’am?

• Accepting : oh yes, i know that

• Giving Broad Openings : oke sir, can you tell me, what do you do when you feel pain like
that?

• Encouraging Comparisons : Have you felt less pain than before?

• Making observations : I see you're not in the mood today.

• Sharing empathy : I understand how you feel, you feel lonely because there are no children
here

• Offering Hope and Humor : I believe in you. you can definitely walk back

• Sharing feeling : you look gloomy, what makes you gloomy like this?

• Touch ; talk by touching hands

• Using Silent

• Providing information : ok sir, sir, I will check your blood pressure, we will do this blood
pressure to find out what your current blood pressure is, so we can continue treatment.

• Seeking Clarification : earlier you told me that your daughter died 1 year ago. is that true
mom?

• Focusing : ok mom, if there is size 1 to 10. what size pain do you feel?

• Paraphrasing : You find it difficult to lift it?

• Asking relevant questions : what problem are you thinking about now?

• Summarizing : Sir, after we did a blood pressure check, the result was that your blood
pressure was high. you should not eat meat for your health.

• Confrontation : You say you've come to terms with what happened, but you still cry a lot.