1.WHAT IS RESERVATION?

 The term reservation is defined as 'blocking or booking a particular room type for a
guest, for a definite period of time, for a particular guest.All hotels will readily accept
reservations in order to achieve high occupancy and to maximize their room revenue.
 In simple terms, reservation in India is all about reserving access to seats in the
government jobs, educational institutions, and even legislatures to certain sections of
the population. Reservation in India is a government policy, backed by the Indian
Constitution (by means of various amendments).

2.WHAT ARE THE STANDARD PROCEDURES IN TAKING TABLE RESERVATION?

 Answering the telephone

 Acknowledging a reservation request
 Taking the table reservation details
 Standard questions
 When you check the reservations book
 Returning to the caller
 Confirming the details
 Saying goodbye

3.WHAT ARE THE IMPORTANCE OF TABLE RESERVATION PROCEDURES IN CUSTOMER AND

PROVIDERS?

 The modality of table reservations helps restaurants to estimate demand in a

more accurate way, and therefore, to improve sourcing and staffing, and to
manage costs more efficiently. By managing workflow in a better way, through
reservations, the restaurant will be able to deliver a better quality of service.
 A hotel reservation system is a complex software tool that schedules the dates
and length of stay for guests as well as takes payment from them.