Name: Uttam Dangi

Enrolment No: R193221067

UNIVERSITY OF PETROLEUM & ENERGY STUDIES

Mid Semester Examination (Online) Sep-Oct, 2021

Program: BBA ABD & GE Semester: I

Subject/Course: Organizational Behavior Max. Marks: 50
Course Code: HRES2001 Duration: 2 Hours

IMPORTANT INSTRUCTIONS

1. The student must write his/her name and enrolment no. in the space designated above.
2. The questions have to be answered in this MS Word document.
3. After attempting the questions in this document, the student has to upload this MS Word document on
Blackboard.

Mark
Q.No COs
s
To what extent is OB knowledge useful for the manager? Explain with the
Q1 help of suitable examples from an industrial organization you are familiar 10 CO1
with.

Differentiate between emotions and Moods. Briefly explain the importance CO1
Q2 of emotions in the personal as well as professional/work lives. 10

Q3 Briefly explain the force field analysis model given by Kurt Lewin. 10 CO1
“Change is highly important to the success of an organization, but many CO2
Q4 people have the tendency, overtly or covertly to rsist it.” How do you 10
think resistance to change can be overcome?
“Organisational Behaviour represents interactions among individuals, CO3
Q5 10
groups and the organization.” Elucidate this statement.

ANSWERS

Ans 1) The study of Organisational Behaviour helps in the better

comprehension of the connection between an association and its

representatives in this manner helping in the advancement of better Human
Resource procedures in establishing a superior workplace, worker reliability
and expanding the general worth of the human resources for the association.it
also helps help managers motivate employees, applying different motivational
tools as per individual requirements resulting in the better performance
Information on Organizational Behavior help administrators to viably and
productively deal with their workers, rousing and persuading them to higher
proficiency and efficiency through a superior arrangement and investigation
of human conduct. for example :- there is a bakery whose owner has
knowledge of organizational behaviour due to this he is able to motivate his
workers(bakers and delivery people) to put more efforts also he able to deal
with clients more effectively .

Ans 2) Emotions are caused in people by some specific objects or situations.

On the other hand, moods are not caused because of any specific object or any
particular situation. For example, if a person gets angry, he expresses that
emotion towards someone. If a person is in a sad mood, he cannot express it
towards others. emotion is object- based .The presence or absence of object is
a criteria to differentiate between moods and emotions.

Mood may last for a long period whereas emotions only last for the time
being. Anger towards someone exists to the time it is felt. On the other hand,
sadness or any other mood is something that can be felt for many days.When
compared to moods, emotions are more extreme.

We need to know how to control emotions and should have emotional

intelligence , Emotional intelligence is important at work so you can perceive,
reason with, understand and manage the emotions of yourself and others.
Being able to handle emotions gives you the ability to guide and help people,
and it can help you be happier and more successful.

Ans 3 ) the Kurt Lewins force field analysis model focuses on factors that
influence people to change, and he determined this change
model which contains these three stages:

Unfreezing

Change Stage

Refreezing

Unfreezing Stage:-The primary stage devotes to the arrangement and

furthermore preparing to change. It is the main stage. The center thing is to
distinguish the required change. What's more, it is escaping the safe place to
begin the change interaction and afterward carry out the actual change.

Change Stage :- The subsequent stage is Change and is committed to the

change interaction – to progress. The progress is an inward development that
an individual or an organization makes in response to the change. It happens
when an organization or an individual settles on rolling out an improvement.
A fundamental piece of this stage is the help through instructing, preparing,
and anticipating botches, which are an innate piece of the interaction.

Refreezing stage :- This idea is tied in with supporting the change and
furthermore about keeping up with the acknowledged change into what's to
come. Without this freezing part, individuals will in general return and
continue to do what they used to do before the change. That is the thing that
Lewin saw as a freezing stage – the help of the ideal change to guarantee that
the change interaction proceeds and isn't lost.

Ans 4) I think we can overcom resistance to change in the following way :-

Try not to overwhelm and help them see the direction the company is taking
and how it’s going to benefit them personally. The managers should try to to
truly listen to and consider people’s objections. Their comments may point
out issues that were initially overlooked by the leadership, and management
should embrace this opportunity to get some constructive feedback that can
be used to minimize disruptions and increase employee engagement. 

Ans 5) Organizational behavior is the investigation of both group and

individual execution and activity inside a venture as follows

Individual level:- At theIndividual Level of Analysis, hierarchical conduct

incorporates the investigation of learning, discernment, imagination,
inspiration, and character.

Group level:- At the group level of analysis organizational behaviour

incorporates the investigation of gathering signal, intra-bunch and intergroup
debate and connection. It is additionally reached out to the investigation of
authority, power, standards, relational correspondence, organizations, and
jobs.

Organizational Level:- at the Organizational Level of Analysis, organizational

behavior includes the study of organizational culture, structure, cultural
diversity, inter-organizational cooperation and coordination. It also includes
study of dispute, change, technology, and external environmental forces.