Foundational Plane

Intro Deck
FP Comms
July 2021

INTERNAL

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 1

Foundational Plane
Jan Schaffner

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 2

 Our BTP Core Purpose

“We unify the Intelligent Enterprise,

providing a compelling experience
for SAP products, partners and customers
to build integrations and extensions and
thereby multiply business value”

© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL

2021 Goals – Foundational Plane
Product:
• Build the foundation for the Intelligent Suite / CPA (e.g. ODM Adoption, MDI, Graph, Extension Hub, Service Mesh, API GW, DPP, Business Event Bus)
• One Strike: Move Neo from GMP to CCEE.
• Stabilize Neo (quality, security) and evolve it (e.g. cross-consumability, migration support) in order to retain our customer base and help them move off.
• Stabilize Cloud Foundry (e.g. extension landscapes) and evolve (e.g. CF buildpacks in K8s) in order to retain our customer base.
• Drive aligned runtime strategy with cross-consumability and delivery of services.
• Deliver a proof point for micro core platform “Atom” MVP integrated with DxP in a new regional deployment.
• Make Graph entry point for ODM-based APIs, master data changes and events, incl. event subscription

Quality:
• Ensure security and compliance (fulfill Crown Jewels requirements).
• Avoid downtimes.
• Resolve customer issues quickly and proactively.
• Increase automation.
• Implement a BTP Core-wide quality and test strategy (incl. e.g. UX, integration and scenario testing).
• Grow quality mindset by offering enablement, education and show & tell sessions.
• Don’t lose sight of our installed base.

Transformation:
• Contribute to the Cross Product Architecture (CPA) workgroups and initiatives.
• Ensure common understanding of our strategy.

People:
• Fill all vacant positions, hire with increased focus on early talent and on female talent
• Grow existing talent and create an optimal working environment in terms of work culture, learning and feedback
• Create a mindset of a product-centric platform where platform teams care about LOB requirements as well as closely collaborate with teams of LOBs

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 4

 1. One Strike & Customer Care

Foundational Plane –
Neo on CCEE, Stabilize & evolve Neo, scale & stabilize
CF, cross-consumability, service migration

Our Top Priorities 2021 2. Crown Jewels (w/o BYOK)

3. CPA: Top deliverables
Reusable services for Data Protection & Privacy, drive
zone adoption, revamp account model, One Domain
Model, Field Extension Hub, Master Data Integration,
SAP Graph, API Gateway, Event Bus, API Insights,
logging, monitoring

4. Non-hyperscaler regions
Atom-based regions (e.g. KSA, Russia): off BOSH and
onto Gardener, Backing Services, Remote CIS,

5. CPA: Additional deliverables

Service Mesh, bring Master Data Governance to the
cloud, PrivateLink

6. Platform future vision – MVP

Atom (the part not yet mentioned above), Developer
Experience Portal, aligned runtimes

7. Future vision – beyond MVP

Gardener on Metal, KNeo, Luigi, Fundamentals, etc.
(not *all* of our priorities!) 8. BYOK (Customer-specific encryption keys)
Foundational Plane Foundational Plane Management Office
Anika Bartz
Jan Schaffner
Teams - July 1st, 2021 Richard van den Bosch

Engineering & Runtimes & Technical Services Domain Services Master Data Mgmt. COO
Delivery Services Core
Joachim Jakob Thomas Hertz Verena Lommatzsch Torben Schuchart Andreas Doehrn Ekkehart Seip

Production & Master Data Data Quality

Atom / Dev ISR DPP Engineering Communications
Operations Integration Engineering Christin Schmidt
Arnold Klingert Orna Kleinmann Aruna K. Thomas Gawlitza Anita Hornig

Product Lifecycle CF & Core Exp Data App & Processes

Backing Services One Domain Model
Services Monika Engineering
Atousa Farkhou Niederhoff Pranav R. Eckehard Schmidt Stefan Mayer

Compliance
Neo / Dev BUL Data Orchestration
E&DS China Services Extension Services
Radoslav Thorsten Engineering 1
Eric Lu Rami Akkad
Nikolov Bruckmeier Hans-Ulrich v Helmolt

SRE & Data Orchestration

E&DS India Kyma
Observability Engineering 2
Uma Maheswaran Ulrike Schullerus Ziad Slim Jan Poeschel

Enablement & Eventing &

Gardener MDM Product Mgmt
Delivery Messaging
Frank Heine Markus Kuppe
Volker Gros Joerg Singler

Big Data Services

Juergen Staader/
Zdravka Guermach

Metering &
Reporting
Itamar Segev

API Insights
Swee Hu
Foundational Plane
Leadership Team – July 1st, 2021

Verena Lommatzsch Ekkehart Seip

Technical Services COO

Joachim Jakob
Jan Schaffner Christian Fecht
Engineering &
Foundational Plane Neo Product Owner
Delivery Services

Thomas Hertz Andreas Doehrn Torben Schuchart

Runtimes + Core Master Data Mgmt Domain Services
Foundational Plane Product Areas 1/2
Topic Accountability with Topic Owners
Technical Services –
Verena Lommatzsch
• Compliance Services (Data Protection Services, Information
Lifecycle Services, Audit Logging & File System Access) –
Thorsten Bruckmeier
• Eventing & Messaging (Enterprise Messaging System, Event
Mesh, MQaaS & Job Scheduler) – Joerg Singler
• Observability & SRE (App Performance Monitoring, Cloud
Logging / App Logging / Platform Logging, Availability, Cortex,
Platform Monitoring & Event Data Platform) – Ziad Slim
• Fundamental Library – Mladen Droshev
• Backing Services (Postgres, Redis, Mongo DB, RabbitMQ,
Object Store aaS & InterOperator) & Big Data Services (Kafka,
Cassandra, Spark) – Thomas Heinze
• Metering & Reporting (Metering, Event Data Platform & Central
Reporting Hub) – Itamar Segev
• Service Metadata Toolchain – Natasha Bulatovic &
Stephan Zlatarev
• API Insights (API usage, performance & error rates, custom
dashboard & reports and API usage behavior) – Gopi
Kannappan
© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
Runtimes & Core – Thomas Hertz
• Neo, Landscape Orchestration & Connectivity, Netweaver, Deployment
Tooling – Radoslav Nikolov
§ Neo – Christian Fecht
§ System Orchestration & Connectivity – Ina Ivanova
§ Lifecyle Management Tools – Emil Aleksandrov
• Platform Resource Mgmt & Commercial Infrastructure, BAS, Atom / Cloud
Native Region, API Gateway – Orna Kleinmann
§ Atom – Orna Kleinmann
§ Platform Resource Mgmt & CIS – David Kviti
§ Business Application Studio – Nir Kol
• Cloud Foundry + Evolution, CP Cockpit/CLI – Monika Niederhoff
§ Cloud Foundry + Evolution – Jens Huesken
§ CP Cockpit / CLI – Sascha Scholz
• Gardener, Garden Linux, Gardener onMetal, SapMachine – Frank Heine
§ Gardener – Vedran Lerenc
§ Garden Linux, on Metal – Malte Janduda
§ SapMachine – Mitja Sailer
• Kyma, FaaS, Luigi – Ulrike Schullerus
§ Kyma/FaaS/Serverless - Ulrike Schullerus
§ Luigi Microfrontend - Philipp Pracht
• Development Experience Portal (DXP ) – Bastian Echterhoelter &
Marcus Roland Schwarz (CLM)
8
Foundational Plane Product Areas 2/2
Topic Owners

Engineering & Delivery Services

– Joachim Jakob
Master Data Mgmt. – Andreas Doehrn
• External CI/CD – Christoph Szymanski
• Master Data Governance – Markus Kuppe
• Operations – Andreas Heix
• CF Jan Lange • Master Data Orchestration – Hans-Ulrich von
• Neo Petar Iliev Helmolt
• AliCloud – Eric Lu
• E2E Scenario Validation – Volker Gros
• Performance – Yogesh Purantharan
• Reference Application – Stephen Charian Domain Services – Torben Schuchart
• Technical Enabling – Martin Kreyscher
• Program & Delivery Management – Stephan Ritter
• Processes, Quality & Reporting – Atousa Farkou • Extension Services – Rami Akkad
• Test Center, IMS – Uma Maheswaran • SAP Graph – Daniel Lou
• Field Extension Hub - Sebastian Wennemers
• Datacenter Build Out - Matthias Rosker
• One Domain Model – Eckehard Schmidt
• Central Station – Arnold Klingert • Master Data Integration – Thomas Gawlitza

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 9

Domain Services
Torben Schuchart
Domain Services – Goals, Objectives & KPIs
Goal Objectives • KPI

1. Adoption ODM • Support mass adoption of One Domain Model in LoB’s in order to fulfill the suite quality Aligned • 10 applications adopted ODM, 30
Domain Models ODM models published
• Establish ODM based events • Completion and Usage (9+ ODM based
• Establish ODM in Data Plane events)

• First version of mapping tool and ODM (metadata) service internally released • Completion and Usage
• Execution/Internally released
2. Adoption MDI • Customer Adoption of MDI • 5 productive Customers
• Deliver MDI Client for ABAP • Completion and Usage (10 Objects
• SOAP & REST availability to allow usage of existing integrations using MDI client adapter)

• Adoption in Recruit to Retire, Lead to Cash, Source to Pay • The 2 E2E (H2R, L2C) processes using
MDI for Integration
• Internal Adoption by LoB’s
• 10 applications using MDI for
• Setup a commercialization model in alignment with the board guidance which is competitive integration
• Reduce the costs for MDI • Customer acceptance and feedback
• 30% rate of cost reduction
3. GA - Graph • Global Availability • Global availability of Graph
• Make Graph entry point for ODM-based APIs, master data changes and events, incl. event • Clear vision strategic direction
subscription • # Connected applications with
• Connect SAP Graph to additional backend Systems supported entities
• Successful execution of Frontrunner Projects • Execution (completion of the CX
Frontrunner)
4. Field Extension • Team Set-Up • Team-Status (hired 9 out of 10)
• Execute POC / Frontrunner (MDG, MDI, ABAP Platform) • Rate of completion (deliver the PoC)
Domain Services
Teams - July 1st, 2021
Domain Services
Torben Schuchart
Master Data Integration One Domain Model Extension Services
Thomas Gawlitza Eckehard Schmidt
Modeling, Governance &
Visualization
Daniela Wuensch
Individual Contributors
Aylin Alagoez – Management Office
Madeleine Hanke – Project Management
Waldemar Kessel – Program Management
Qendrim Kuqi – Cross Product Management
Suparna Deb – Cross Product Management
Rami Akkad
SAP Graph
Daniel Lou
Field Extension Hub
Sebastian Wennemers
Engineering & Delivery
Services
Joachim Jakob
 Summary – Unit Goals
Goal Objectives KPI
• Provide E2E Scenarios for Frontrunners, Partner Eco System & Industry Cloud including One
Ensure state-of-the- Event Bus and ODM/MDI. Scenarios aligned with CPA clusters and BTP Core Big Tickets • Feedback from 30+ stakeholders received
CPA

art consumption • Ensure scalability of platform core components (CF, cf-for-k8s, Gardener) and support/enable • 10+ performance projects delivered,
experience for major BTP Core / SaaS Development Teams to identify limits, ensure linear scalability, derive sizing 80 feedback/bugs/open source contributions
BTP Core use cases and improve performance degradations continuously
• 10 company-wide enablement sessions
• Technical enablement of stakeholders based on consulting and hands-on enablement material
• Reliable & efficient creation of new DCs/Points of Presence for pre-prod/production landscapes • All promised CF/NEO landscapes delivered in
One Strike

Scale CF / NEO • Reliable and efficient scaling with new CF installations (extension landscapes) time
landscape operations
• Reliable creation of new Neo Landscapes on cCloud • Setup time of standard CF extension landscape
to BTP Core cover reduced to 1 week
growth ambitions • Assist operational partner and engage strategic partners to further improve stability, usage and
compliance certificate of the AliCloud environment • # Outages caused by landscape updates

• 200+ subscriptions (CPEA), 300+ active jobs /

Drive adoption of customer-facing CI/CD Service
month
DevExp.

Improve developer
experience for • Ensure enterprise qualities (Security, ZDM, SLA compliance, Multi-AZ)
• <= 5% customers with SLA violations in Q4
customers and • Cover additional pipeline use cases
• ZDM implemented
partners
• Integrate with Developer Experience Portal
• 5 additional use cases covered
Target Platform

• Evolve Cloud Operations processes to support target platform (Atom, Cross-consumption of

Services) • Atom Ops Processes defined
Evolve delivery &
• Reduce efforts for delivery of K8s based services via pushing of tool and process • Relevant Cloud Operations processes reflect
cloud operations
improvements cross-consumption needs
processes to meet
future needs • Speed up test & release cycle for Cloud Foundry • CF Master branch always open, reduce time
DevClose -> Live landscape from 13d to 10d
• Adapt ABAP Platform delivery processes to S4HANA monthly feature delivery (MFD)

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 14

Summary – Central Goals

Goal Objectives KPI

• Transparency on (planned) fulfillment of TopX

requirement in place
• Drive transparency on and adherence to the global SAP Quality criteria (considering SAP BTP
• Scenario regressions found and fixed
Core specifics) for the development programs in E&DS responsibility
continuously with 90% defect rate & 100% Test
• Contribute to scenario-based test approach via qualification of our E2E scenarios Automation for runtime scenario
• Act as Center of Excellence for functional correctness, performance, operations support • Program Mgmt Round Table established with
(partly) and Sirius Program Management active participation (Focus: FP)
Quality • Deliver excellent support to our customers: Ensure high-quality NetWeaver Support Package • Transparency of SLA violations and request
delivery and help BTP Core organization to optimize Support Processes follow-ups
• Development programs / Operations processes in E&DS responsibility are in good shape for • DevSupport processes meet requirements from
upcoming audits Support Process Board
• Solve Security incidents in our responsibility within the defined SLAs • Service NOW adopted for customer tickets
• NW maintenance: 0 open regressions, 0%
RTC delay, 100% Test Execution, >=95% Test
success rate
• Support our employees to handle Pandemic challenges
• Guide E&DS employees through the ongoing changes / transformation: • Survey results
Leadership trust / NPS >= 68
People & • Make the BTP Core transformation agenda specific for Engineering & Delivery Service Employee engagement >= 83
Transformation and execute it in a joint approach with our employees Business Health Culture Index >= 80
• Encourage active engagement of employees in BTP Core transformation initiatives • Transformation needs defined and implemented
• Equip our employees with future needed skills and competencies (behaviors)

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 15

 Engineering & Delivery Services
July 1st, 2021

Engineering & Delivery Services

Joachim Jakob

Special Roles
Matthias Rosker (DC Buildout) Management Office
Stephan Ritter (Prg.Mngr.) Jutta Karb
Panayot Dobrikov (Del.Mngr.) Daniela Jatrou
Andreas Heix (APO)

Product Lifecycle Enablement & Production &

E&DS India E&DS China
Services (DE) Delivery (DE) Operations (DE)
Uma Maheswaran Eric Lu
Atousa Farkhou Volker Gros Arnold Klingert

E&DS India
Enablement Production
Chandramohan
Martin Kreyscher Serdar Asan
Sankaran

Landscape & E&DS India

Production
Delivery Christopher
Ken Arnold
Pascal Lorang Jonathan

Cloud Operations E&DS India

Legend Petar Iliev Sudeepa Jeevan
___ Manager managing managers (MMM)
----- Manager managing teams (MMT)
...... Individual contributor
Engineering & Delivery Services
Leadership Team

Arnold Klingert Joachim Jakob Atousa Farkhou

Productions & Engineering & Delivery Product Lifecycle
Ops Services Services

Andreas Heix Eric Lu Uma Maheswaran Volker Gros Jutta Karb

APO E&DS China E&DS India Enablement & Mgmt. Office
Delivery

Daniela Jatrou Matthias Rosker Stephan Ritter Panayot Dobrikov

Mgmt. Office DC Buildout Program Manager Delivery Manager
Master Data
Management
Andreas Doehrn
Master Data Management – Goals, Objectives & KPIs
Goal Objectives KPI Comments

Support the SAP-wide transition • Deliver Master Data Orchestration as central UI to configure • Active IES scenarios use MDI
to Master Data Integration (MDI) Master Data Integration for automated distribution and offer • Customer Feedback
by providing automation and value-adding capabilities like Data Ownership to achieve
monitoring capabilities landscape wide consistency of master data
• Deliver state-of-the-art capabilities for the E2E-Monitoring of • LOB and customer feedback
the integration landscape (including automated error
detection and resolution)
Drive transition of Master Data • Provide the vision and strategy for SAP’s offering for • Successful launch of MDG Cloud and
Governance (MDG) on-premise Enterprise-wide MDM, aligned with CPA, and prove it the concept of Federation
product success to the cloud through quarterly releases • Active IES scenarios use MDG
• Deliveries according to plan
• Define how to continue to capture value created through our • Commercialization of MDG Cloud
offerings, in particular through federation across cloud done and aligned concept for
solutions Federation

Accelerate automation of • Roadmap and approach for data enrichment defined, team • Roadmap defined and agreed Dependent on final
master data mgmt. (MDM) hired, and execution started budget decision

• Deliver on the agreed scope for derivation of master data • Deliveries according to roadmap
attributes in MDG
Use Federated MDG as a • Leverage thought leadership to support S/4 and other ABAP • Deliveries according to roadmap
lighthouse scenario for Master based products in their transition to Master Data Integration
Data Integration including Field
Extension Hub

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 19

Master Data Management
Teams - July 1st, 2021

Individual Contributors
Achim Duee (UA)
Frank Eurich (Quality)
Hartmut Vogler (Architecture)
Ilona Massong (Customer Projects)
Management Office
Master Data Matthias Schmitt (Architecture)
Management Nicole Mager-Bruhn (Program)
Gabriele Wolf
Andreas Doehrn

Master Data Application Master Data Master Data Master Data

Master Data Quality & Processes Orchestration Management
Engineering Orchestration
Engineering Engineering 1 Engineering 2 Product Management
Anita Hornig Stefan Mayer Jan Poeschel Markus Kuppe
Hans-Ulrich v Helmolt
Runtimes & Core
Thomas Hertz
Runtimes & Core – High Level Goals 2021

Superior experience Cloud mindset Customer care

Make it easy and attractive for our Foster a cloud and platform mindset
LoBs and their customers and by leveraging the possibilities of a
partners to find, access, try, build, distributed, fast-paced cloud world
use and pay for our products in and taking advantage of the
combination with other solutions and innovative possibilities to deliver a
in hybrid scenarios. scalable, highly available, value
adding foundation
Keep the promise while taking
care of our internal and external
customer’s needs: Be a reliable
partner and protect past
investments with targeted
innovation.

Make Foundation as boring as possible

to enable focus on business-driven innovation!
© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ CONFIDENTIAL 22
Runtimes & Core – Objectives for 2021
Superior experience
1. One integrated user experience for all
types of resources centrally managed
and easy to consume
2. Deliver an MVP version of a Central
Entry Point for Development and
Administration focused at first on
internal stakeholders providing a
superior experience.
3. Create an aligned runtime strategy
and guide on how to consume internal
and external Runtimes and evolution
steps. Deliver an MVP for the aligned
RT strategy
© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL
Cloud mindset
1. Enable general service reuse across
the company by enabling discovery,
consumption, and sharing of services
across our products and partner
ecosystem
2. Redefine release processes to enable
fast feature iterations and data-driven
value confirmation in an automated
fashion
3. Through analyzing usage data of
services iteratively evolve to better
fulfill the stakeholder needs.
4. Every service we release is secure
and compliant by default while also
scalable and consumable globally
Customer Care
1. Keep and improve our customers' trust
and satisfaction with state-of-the-art
security, stability and simplicity.
2. Gradually evolve existing cloud
platform stacks towards cloud native
and beyond, to future proof existing
customer investments.
3. Maintain and stabilize on premise
products and create a strategy to offer
customers the move into the cloud.
4. Execute on important company goals
and programs
23
 Runtimes & Core – KPIs
Superior experience
1. Proof point for Atom MVP integrated with
DXP, measured by E2E integrated flow with
at least 1 service
2. Developer and Administrator Personas
should see value in using the provided
Development Experience as measured by
NPS Score and internal adoption.
3. Proof point for Mesh MVP for 1 LOB
4. All RTs should be available on 4+1 (except
Neo, however Neo needs to be made ready
for Converged Cloud)
5. Deliver an MVP of the target runtime,
which enables deployment of cloud native
apps as well as deployment (migration) of
Neo-like and CF-like applications
© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ CONFIDENTIAL
Cloud mindset Customer care
1. All available internal and external services to 1. Customer adoption/churn of our
be listed in an inventory, enabling reuse and services
minimizing the risks of NIH syndrome. If 2. Percentage of customers with SLA
something is not present in there - then it does
violations (availability)
not exist and gets no funding. API-first,
3. NPS and customer feedback
measure SLAs, calculate trust-score. 4. Security and support tickets fixed within
2. Most of the changes should take less than 1 SLAs
week to be deployed and ready-to-enable in 5. Planned downtime budget reduction
production. Introduce feature-based release,
6. Delivery on promised roadmap
allowing dark-launch, private beta, and pilot
percentage
groups. 7. Corporate TopX product standard
3. Collect usage and health metrics for every compliance (tbc what is measured)
service interaction to enable data-driven
decision-making, flexible billing, real adoption,
failure detection and self-healing.
4. While expanding to new markets/regions,
automate compliance evidence collection,
security requirements validation and monitor
abnormal usage signals to streamline annual
audits and threat detection.
24
Runtimes & Core Runtimes & Core Exec Assistant
July 1st, 2021 Thomas Hertz Karima Akil

Cloud Foundry & Individual

Kyma Atom / Dev ISR Core Experience Neo / Dev BUL Gardener
Ulrike Schullerus Orna Kleinmann Radoslav Nikolov Frank Heine Contributors
Monika Niederhoff

Software Core Found. Marketplace

Cloud Foundry LCM &
Development Services VM Technology Krasimir
Munich Engineering Core Netweaver Java Mitja Sailer
Andreas Bader Petio Petev Semerdzhiev
Laurentiu Toma Eliel Schurman

Software Core Found. System Orch. & Kubernetes

Development Services Core Experience Product Circle
Gliwice Production Connectivity Bangalore Stanimir Ivanov
Sascha Scholz Stoyan Vellev Ashwani Kumar
Marek Nawa David Kviti

Software Development Architecture

Engineering & Kubernetes &
Development Experience Circle
Gliwice Engineering Continuity Open Source
Iavor Petkov Jürgen Schneider Ralf Hofmann
Artur Skorupa Yair Vidal

Development Dev Experience

Experience Platform Core Kubernetes Sofia Bastian
Production Hristo Sabev Jordan O. Jordanov Echterhölter
Nir Kol

Cloud Experience HANA & ASE Cloud Native

Architecture Persistence Gardener on Metal Vasu
Marc-Alexander Malte Janduda Chandrasekhara
Ariel Bentolila
Jaeger

Development Kubernetes Firefighter

Experience CFS AppHub Thomas Ziegert
Elinor Aharon TBN
Runtimes & Core
Leadership Team

Thomas Ziegert Orna Kleinmann Krasimir Semerdzhiev Frank Heine

Firefighter Atom Program Mgmt / Marketplace / Gardener
Dev Israel Ecosystem

Radoslav Nikolov Monika Niederhoff Ulrike Schullerus Stanimir Ivanov Ralf Hofmann
Neo / Dev Bulgaria Stakeholder Mgmt / Kyma / Product Architecture
CF & Core Exp RT&C Ops Circle Circle

Thomas Hertz Vasu Chandrasekhara Louise Chauvet Bastian Echterhölter

Runtimes & Core Cloud-Native Communications Development
Architect Experience
Technical Services
Verena Lommatzsch
Technical Services
Mission Statement

“Create an amazing developer experience and agility by delivering easy to consume

services that make tasks like integration, extensibility, compliance, commercialization and
the operation of applications a non-issue and therefore enable our SAP
developers, Partners and Customers to focus on creating business value.
 Technical Services – Goals, Objectives & KPIs
Goals Objectives
1. Independent, cross- • Create cross consumable services to enable a service centric Platform
consumable Services (CPA
• Deliver Service MetaData Toolchain (STC) to enable dependency
related) management
2. Services available • Implement Regional Hub concept
everywhere (CPA related) • Define a clear concept for remote consumption
• Migration services to K8S/Gardener incl. CCEE solution for HS services
• Bring the S/4HANA extension framework to KSA
3. Delivery of Services • Availability of Business Event Bus across 4+1
• Delivery of extended scope of DPI based on CPA and Product Standard
requirements
• “simplify” Backing/Big Data Service offering
• Observability for Partner/Customers
• Seamless onboarding to Metering and Reporting Services incl. for advanced
account structure to support LoB requirements
4. API Insights • Deliver API Insights MVP
5. Highly available, resilient • Build a reliable, sturdy foundation of services
services • Services that are highly availability, resilient and secure
• Highly automated Operations, testing, lifecycle management
6. People • Grow our organization by hiring new talent with focus on various dimensions
of diversity and by growing our talents into new roles/positions
• Create a culture of curiosity by fostering knowledge sharing and learning
• Create an engaging environment by creating transparency, fostering of
collaboration and linking our work to SAPs strategy
© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL
KPIs
• 80%+ of FP services cross-consumable between runtimes (Prio 1 CF/Kyma, Prio 2 HS,
Prio 3 FaaS/ABAP)
• STC supports transparency of dependency per service, EU access, “automatic BOM”
• All BTP services categorized, 80% CAT1 services migrated to K8S
• Deliver services necessary for KSA delivery on K8S
• STC feature: deployment targets
• BEB: Successful delivery of BEB (EA) for Workforce Availability (2105) and GA (2108);
Integration with Microsoft Event Grid based on Embrace 2.0: delivery in 2109
• DPP services: integration to CDC, ILM Offboarding MVP
• Backing/Big Data Services: reduce number of SF/MongoDB/RabbitMQ instances, deliver
Postgres for GCP, deliver Postgres K8S
• Observability: support CPA delivery for integrated monitoring/logging, increase internal
adoption, provide Observability features to partners/customers (support ATOM)
• Metering: support large scale usage data (2Billion records/month), pure K8S deployment,
improved onboarding
• API Metering MVP, API Analytics MVP (end of Q2)
• Meet SLAs (>99.9% pending BTP SLA Framework guidance)
• Complete Crown Jewels requirements
• Automate devOps tasks, implement self-healing features and chaos engineering
• Successful Hiring & Onboarding of 58 new EEs
• Leadership trust / NPS (keep)
• Employee engagement (+2)
• Business Health Culture Index (keep)
29
 Technical Services Technical Services
Verena Lommatzsch
July 1st, 2021
Management Office
Sumana Vasuki/ Vanessa Cusmich
Natasha Bulatovic/ Benoit Lapointe Abhik Gupta
Nishtha Srivastava
Architecture Office Stephan Zlatarev
Rene Welches/ Bernd Lehnert Subhankar Chattopadhyay
Product Office Mladen Droshev
Gopi Kannappan/ Manjunath
Baburao

Metering & Data Protection & Compliance SRE & Eventing & Big Data Services
Reporting API Insights Privacy Services Observability Messaging Backing Services Juergen Staader/
Swee Hu Pranav R Zdravka Guermach
Itamar Segev Aruna K. Thorsten Bruckmeier Ziad Slim Joerg Singler
App. Logging &
Audit Log & File Availability Eventing & Control
System Service Service Plane
Svetlina Shopova Wolfgang Krishanu Biswas
Theilmann
App. Performance
Monitoring Event Log & Services
David Leeper
Marco Sachs

Cloud Metrics & Eventing & Job

Event Data Scheduler
Platform Oliver Liemert
Holger Krauss
Eventing &
Notification Kiran
SRE EMEA
Venkataramanapp
Gábor Nagy

Eventing PM
SRE APJ Martin Bachmann
Legend Xiaoyu Gu
___ Manager managing managers (MMM)
----- Manager managing teams (MMT) SRE NA
----- Individual contributor Pierre-Luc Orsini
Technical Services
Leadership Team

Joerg Singler Benoit Lapointe Aruna K. Itamar Segev

Jessica Palin-Riot Manjunath Baburao
Eventing & Cross-Projects Data Protection & Metering &
Communications Product Office
Messaging Privacy Reporting
.

Ziad Slim Verena Lommatzsch Rene Welches Thorsten Bruckmeier Natasha Bulatovic Swee Hu
SRE & Technical Services Architecture Compliance/ Program Mgmt API Insights
Observability Security

Juergen Staader Zdravka Guermach Bernd Lehnert Gopi Kannappan Vanessa Cusmich Pranav R.
Big Data Services Big Data Services Architecture Product Office Operations Backing Services
Where to find us?
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