Huynh, Tam v. C. - 2018 - Listening Level 4. ENG 268 - 2020S - TEXT

TRƯỜNG ĐẠI HỌC DUY TÂN
KHOA NGOẠI NGỮ
BỘ MÔN: ANH VĂN KHÔNG CHUYÊN
BIÊN SOẠN: Th.S HUỲNH VŨ CHÍ TÂM
GIÁO TRÌNH
LISTENING – Level 4
ENG 268
LƯU HÀNH NỘI BỘ
Đà Nẵng, năm 2018

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TABLE OF CONTENTS
Page
Table of contents
Lesson 1 Part I - Photographs (1)
Lesson 2 Part I – Photographs (2)
Lesson 3 Part II - Questions- Responses (1)
Lesson 4 Part II – Questions – Responses (2)
Lesson 5 Part III – Typical work at the workplace
Lesson 6 Part III – Seminars
Lesson 7 Part III – Customer service
Lesson 8 Part III – Shopping
Lesson 9 Part III – Leisure
Lesson 10 Part IV – Recorded messages
Lesson 11 Part IV – Public Announcement
Lesson 12 Part IV - Advertisements
Lesson 13 Part IV – Event Speeches
Lesson 14 Part IV – Tour Instructions
Lesson 15 Review
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LESSON 1
PART 1: PHOTOGRAPHS (1)
A. Tactics
1. Always complete each items as quickly as possible so that you can preview the
photograph for next item. Don’t wait for the statement that says “Now look at
photograph number____”
2. If you are previewing a photograph that involves a person or people, look for
aspects of the photographs that are mentioned in the sentences:
• What are the people doing?
ü Active: cleaning, crossing, cutting, drawing, holding, jogging, loading, locking,
packing, pouring, pulling, pushing, selling, sitting, stretching, sweeping,
typing, watering, wrapping, leaning (against/on), performing, climbing, getting
on, getting off, taking off, boarding, point (at/to), staring at, gazing out,
arranging, measuring ……..
ü Passive: being + cleaned, cleared, displayed, dug up, handed locked, painted,
planted, piled up, stacked up, served, set up, towed, washed, watered, ,
fixed/repaired, wrapped ,……….
• Where are they?
ü In a construction zone, on the stage, in the lobby, at the reception desk, in a
conference, in the forest, on a boat/ship/plane/bus/train/plane/subway, in the
lift/elevator/escalator, on the street/road/avenue/ , in a supermarket, in an art
museum, in the gallery, in the swimming pool, on the sidewalk, in the field, in
the warehouse/laboratory/ garage/factory, at sea, on the beach, at the dock…..
• Who are they?
ü A man, men, a woman, women, a child, children, people, they, he, she, a
couple, a little boy, a girl, a baby, the group, the family, ……
ü (Is there a uniform or piece of equipment or anything else that indicates their
profession or role? ) a chef, a repairman, a tour guide, an office worker, a
receptionist, a clerk, a student, shop assistant, clerk, customer, driver,
passengers, commuter, pedestrian, policeman, worker, laborer, waiter,
waitress,
• What distinguishes them? (Is there a hat, a mustache, a purse, a pair of
glasses, a tie, or anything else that differentiates the people?)
• What do the people’s expressions tell you? (Do they look happy?
Unhappy? Excited? Bored? Upset?)
3. If you are previewing a photograph of an object, focus on these aspects:
• What is it?
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• What is it made of?

• What – if anything – is it doing?
• Where is it?
4. If you are previewing a photograph of scene, focus on these aspects:
• Where is it?
• What is in the foreground( the front of the picture)
• What—if anything – is happening?
• What is in the background (the “distant” part of the picture)?
5. Don’t mark an answer until you have heard all four choices. When you hear a
choice that you think is correct, rest your pencil on that oval on your answer
sheet. If you change your mind and hear a sentence that you think is better,
move your pencil to that choice. Once you have heard all four sentences, mark
the oval that your pencil is resting on. (This technique helps you remember
which choice you think is best.)
6. Try to eliminate choices with problems in meaning, sound, and sound +
meaning. (There is more information about recognizing these problems in the
main part of this lesson.)
7. Most correct answers involve verbs in the simple present (“The furniture looks
new.”) or present progressive tense (“The woman is riding a bicycle.”) Be
suspicious of answer choices involving any other tenses.
8. Never leave any blanks. Always guess before going on to the next item.
9. As soon as you have finished marking the answer, stop looking at and thinking
about that photograph and move on to the next item.
Preview Test Part 1
Start the audio program and read along as the directions are read.
Directions: For each item, there is a photograph in the book and four short sentences
about it on the audio program. The sentences are not written out, so you must listen
carefully.
You must choose the one sentence - (A), (B), (C) or (D) – that best describes what can
be seen in the photograph, then mark the correct answer.
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Look at the example

You see this photograph:
Listen to the four sentences:
Choice (C) – “He is waving to someone”

is the best description of what can be seen
in the photograph.
1.
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2.
3.
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4.
B. Sentences with Meaning Problems

This is the most common type of distractor. Sentences of this type in some way
contradict what is seen in the photograph. Some common types of meaning
problems are listed below, but many other types are heard during the test.
Meaning problem Example

1. The sentence misrepresents the The photograph shows a man eating in a
location. hospital bed. The sentence says, “He’s
eating out at a restaurant.”
2. The sentence misrepresents the The photograph shows peoples in light
photograph’s “environment”. clothing sitting in the sun. The sentence
says, “It’s cold and rainy today”.
3. The sentence misrepresents the The photograph shows a car parked
spatial arrangement. behind a fence. The sentence says “The
car is in front of the fence”
4. The sentence misrepresents a The photograph shows a person writing a
person’s activity. note. The sentence says “She’s reading
from her notebook.
5. The sentence misrepresents a The photograph shows people in an
person’s facial expression or “body audience with interested and attentive
language.” expressions. The sentence says “They
seem to be bored by what they’re seeing.”
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6. The sentence assigns The photograph shows a tall man wearing

characteristics of one person or a hat and a shorter man with glasses. The
thing to another person or thing. sentence says, “The tall man is wearing
glasses.”
7. The sentence misidentifies an The photograph shows a scientist looking
object. through a microscope. The sentence says,
“He is using a telescope.”
8. The sentence identifies people in a The photograph shows a swimming pool.
scene with no people. The sentence says, “The pool is crowded
with swimmers today.”
9. The sentence misidentifies the The photograph shows a woman sitting
material something is made of. on a stone wall. The sentence says, “The
wall is made of wood.”
10. The sentence misidentifies a The photograph shows a man walking
background detail as a central through an airport. There is a telephone in
feature of the photograph. the background. The sentence says, “The
man is talking on the telephone.”
Exercise 1.2
Focus: Identifying distractors involving errors in meaning and recognizing sentences
with correct meanings.
Directions: Look at each of the photographs below. You will hear a number of
sentences describing each one. Decide if the sentence is true (T) or false (F) according
to what you see in the picture. There may be more than one true sentence about each
photograph, or there may be no true sentences.
Now start the audio program
1.
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2.
3.
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4.
C. Sentences with sound problems

These sentences test your ability to distinguish similar-sounding words. These words
may rhyme (pile and file, for example) or they may sound alike in other ways (car and
card, for example, or lock and lake). Here’s an example: The photograph shows a man
taking a letter out of a file. The spoken sentence says, “He’s taking the letter from the
pile.” To avoid choosing the incorrect answer, you must be able to hear the difference
between pile and file.
Remember: If you hear a sentence with a sound –alike word, that sentence is not the
right answer.
Also remember that if you hear a sentence that seems strange or unrelated to what you
see in the photograph, it probably involves a sound problem, even if that problem is
not clear to you. These sentences will not be the correct answers.
Exercise 1.3
Focus: Identifying distractors involving sound problems and recognizing correct
answers.
Directions: There are two parts to this exercise. For Part A, look at the photographs
and listen to the sentences – (A) and (B) – about them. Mark the letter of the sentence
that best describes what can be seen in the photograph.
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Part A
Now start the audio program.
1.
2.
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3.
4.
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5.
6.
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LESSON 2
PART 1: PHOTOGRAPHS (2)
A. Sentences with Sound and Meaning Problems

This type of item is more common than those involving sound problems. A sentence
of this type contains a sound-alike word, but the sentence is also an inaccurate
description of what can be seen in the photograph. For example, a photograph shows a
man putting a lock on his bicycle. One sentence says, “He’s blocking the path.”
Another sentence says, “He’s swimming in the lake”. In the first sentence, blocking
sounds like locking, and in the second sentence, lake sounds like lock. Neither
sentence describes what is happening in the picture.
Sentence of this type can be eliminated by either the sound-like word or the incorrect
meaning.
Exercise 1.4
Part A
Now start the audio program
1.
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2.
3.
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4.
5.
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6.
A. Review test Part 1

Directions: For each item, there is a photograph in the book and four short
sentences about it on the audio program. Choose the one sentence - (A), (B), (C) or
(D) – that is the best description of what can be seen in the photograph, then mark
the correct answer.
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Now start the audio program.
1.
2.
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3.
4.
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5.
6.
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7.
8.
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9.
10.
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LESSON 3
PART 2: QUESTIONS - RESPONSES (1)
Format Part 2
This part of the test consists of thirty items. Each item consists of a stimulus on the
audio program followed by three possible responses, also on the audio program. Most
of the stimuli are questions, but a few may be statement. Your job is to decide which
is the best response. Between each item is five second pause. Part 2 problems do not
involve any reading skills; therefore, this part is considered a “pure” test of listening
skills. Your test book simply tells you to mark an answer for each problem.
Tactics Part 2
1. There are no answer choices to consider before or while the item is being read.
You should just concentrate on the questions or statement and the three
responses on the audio program, and pay no attention to the test book.
2. Try to identify the type of question (information question, yes/no question,
alternative question, and so on). The correct response, of course, often depends
on the type of question being asked.
3. Try to eliminate distractors.(Similar sounds, same words…)
4. Don’t mark an answer until you have heard all three responses. When you hear
a response that you think is correct, rest your pencil on that oval on the answer
sheet. If you change your mind and hear a response that you think is better,
move your pencil to that choice. One you have heard all three responses, mark
the oval that your pencil is resting on. (This technique helps you remember
which choice you think is best.)
5. If you hear all three responses and none of the three seems correct, take a guess
and get ready the next item.
6. There is very little time (only five seconds) between items in part 2. You need
to decide on an answer and fill in the blank quickly to be ready for the next ite
Preview Test Part 2
Start the audio program and read along as the directions are read.
Directions: In this part of the test, you will hear a question or statement on the audio
program. After that, you will hear three possible responses to the question or
statement. Each question or statement and each response is given-only once and is not
written out in your book, so listen carefully. Mark the answer that corresponds to the
best response to the question or statement.
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Listen to a sample
You hear: Choice (A), “At the gymnasium,” is the

You then hear: best response to the question “Where
have you been, Steve?”You should mark
(A)
The questions/statements you hear on this part of the TOEIC test can be broken
down roughly as follows:
Information questions (Wh- question)
Yes/ No questions
Other types of questions/ statements
Information questions begin with a wh- question word or the word how:
When can we begin?
Where’s the post office?
How are you today?
Yes/No questions begin with an auxiliary verb or a form of the main verb to be: i
Did Hiroshi attend the lecture?
Would you like to come with us?
Were you in Nairobi last year?
Other types of questions include embedded questions, alternative questions, tag
questions and negative questions. You may also hear statements.
Do you know who wrote this report? (embedded question)
Do you want to play chess or checkers? (alternative question)
You’ve been to Seoul before, haven’t you? (tag question)
Isn’t this interesting? (negative question)
A new manager has finally been hired. (statement)
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Focus: Distinguishing between information questions, yes/no questions, and other

types of questions.
Directions: Decide whether you hear an information question, a yes/no question, or
some other types ( embedded question, alternative question, tag question, negative
question, or statement) and then mark the appropriate blank. The first one has been
done as an example.
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LESSON 4
PART 2: QUESTIONS – RESPONSES (2)
There are three types of sound/meaning problems:
1. Sound-alike words: The question and one of the responses have words with
similar sounds but different meanings.(such as plane and plan in the first
sample item).
2. Words with multiple meanings: The question contains a word that has more
than one meaning. The word is used one way in the question and another way
in one of the responses (catch and catch in the first sample item).
3. Homophones: The question and one of the responses contains a homophone – a

word that has the same pronunciation but a different meaning (hear and here in
the second sample item).
Focus: Identifying distractors based on sound/meaning problems, and choosing

correct answers.
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Directions: You will hear a number of questions, each followed by three possible
responses to the questions. For each item, choose the letter of the response that best
answers the question.
Focus: Identifying common types of distractors for Part 2 items.
Directions: You will hear a question followed by a response. In each case, the
response is an inappropriate one. Choose the category that most correctly explains
why the response is not an appropriate one, and mark the blank
accordingly.
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Some responses are incorrect for the following reasons:

1. Incorrect verb tense
Where did Jacques go?
(A) He’ll go to the bookstore tomorrow.
The question asks about the past (did…go), but the response involves the
future. (He’ll go to the bookstore tomorrow.)
2. Incorrect person
Do you plan to go with her?
(A) Yes, she plans to
The question asks about you, so the response should use the word I or we.
Instead, it incorrectly involves the word she.
3. Response to the incorrect type of question
When did Maria leave?
(A) I think she went to the bank.
The question asks about time(When…..?), but the response provides a

destination (the bank). This responses is incorrect because it answers a
where……to? question, not a when………? question.
Were you here at noon?

(A) At a restaurant
The question asks for a yes/no reply, but the response answers an information
question. (Where were you at noon?”)
Do you want one scoop of ice cream or two?
(A) Yes, please.
The question asks the listener to choose between one scoop or two, but the
response is a simple affirmative. This is a proper answer for a yes/no question,
not for an alternative question.
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Focus: Identifying common types of distractors for Part 2 items.
Directions: You will hear a question followed by a response. In each case, the
response is an inappropriate one. Choose the category that most correctly explains
why the response is not an appropriate one, and mark the blank accordingly.
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Directions: You will hear a number of questions or statements, each followed by

three possible responses. For each item, select the best response to the question or
statement.
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LESSON 5
PART 3: SHORT CONVERSATIONS
TYPICAL WORK AT THE WORKPLACE
In this course, you will study some conversations related to typical work at the
workplace such as report writing, job training, etc.
Common vocabulary
If you know vocabulary items that are commonly found in conversations related
typical work at the workplace, you can understand the conversations easily and will be
able to choose the correct answers. Listen, repeat, and remember.
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Common expressions
If you are familiar with expressions that are frequently found in conversations
related to typical work at the workplace, you can understand the conversations easily
and will be able to choose the correct answers. Listen, repeat, and remember.
Report writing : ¶105
turn in When you will be able to turn in the quarterly
expense report?
due on The reports are due on Wednesday.
ask the manager for an If you need more time, I can ask the manager for
extension an extension.
Job training : ¶105

sign up for I am going to sign up for the course.
take a class We took a class on advertising for the South
American market.
workshop for I’m happy there are workshops for new
employees.
be covered All the basics will be covered in the software
training session.
speak about The presenter, Mr. Chan, is going to speak about
new market trends.
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Step – by – step strategy
STEP Read the questions and identify the key words

1
What are the speakers discussing?

When is the man planning to submit his report?
What does the woman offer to do?
STEP Listen to the conversation and choose the correct answers.

2
W: Did you finish the sales report? Q. When is the man planning to submit his
report?
M: Not yet. I am working on the other
A. On Tuesday
report, so I think I can turn it in by Tuesday
B. On Friday
morning
-> In the conversation, the man has answered I
can turn it in by Tuesday morning; therefore,
choice (A) On Tuesday is the correct answer.
Strategy application
Apply the strategy on the previous page to choose the correct answer. ¶106
_______________________________________________________________________________
1. 1. What are the speakers 2. 2. When will the seminar take 3. What does the woman
discussing? place? suggest?
A. Making lunch plans A. Today A. Calling the computer store
B. Going to the bank today
B. Attending a meeting B. Tomorrow C. Contacting a professor
C. Using a computer program C. Friday D. Buying a program
D. Registering a fitness club D. Saturday
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ü Let try out now

1. What are the speakers discussing?
A. Making lunch plans
B. Attending a meeting
C. Using a computer program Questions 1-3 refer to the
D. Registering a fitness club following conversation.
STEP 1 Identify the key words What – speakers M: Ann, do you know how
discussing to know what is being asked. to use this new design
STEP In the conversation, the man has asked do you program? I don’t
2 – use it at all. Therefore, choice (C) Using computer
know understand how to use it
program is the correct answer. at all.
2. When will the seminar take place?
W: There is a special
A. Today seminar tomorrow at 12
B. Tomorrow o’clock. Our technician
C. Friday will show how to operate
D. Saturday the new program.
STEP 1 Identify the key words When – seminar take M: That sounds great. The
place to know what is being asked. problem is that I’m
supposed to go to the
STEP 2 In the conversation, the man has said There is bank at that time.
a special seminar tomorrow, then the woman suggests W: Why don’t you just go
Why don’t – today. Therefore, choice (B) tomorrow is the later today? You have
correct answer. some free time this
3. What does the woman suggest? afternoon.
A. Calling the computer store
B. Going to the bank today
C. Contacting a professor
D. Buying a program
STEP Identify the key words What – woman suggest
1 to know what is being asked.
STEP 2
In the conversation, the man has said I’m –
go to the bank at that time, then the woman suggests Why
don’t – today. Therefore, choice (B) Going to the bank
today is the correct answer.
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PRACTICE
Identify the key words in the questions to understand their main ideas, then listen to
each conversation and choose the correct answer to each question.
¶107
1. When is the deadline?
A. Tuesday B. Thursday
2. What is the purpose of the presentation?
A. To introduce computer chips B. To introduce an internet security program
3. Why does the woman decide to attend the workshop?
A. She has more time to finish her work. B. Ms.Conor asked her to go
4. Who most likely are the speakers?
A. New managers B. Sales representatives
5. What does the man ask the woman to do?
A. Read a report B. work overtime
C. Meet the manager D. Call the CEO
6. When is the shipping report due?
A. Monday B. Wednesday C. Thursday D. Friday
7. What type of workshop is being offered?
A. Product development B. Website design
C. Internet sales D. Office management
8. Why is the woman not able to attend the workshop?
A. She is too busy. B. She hasn’t registered.
C. She didn’t receive the e-mail. D. She has a deadline.
Further Practice ¶108
01. What is the conversation mainly about?
A. A new colleague
B. An application form
C. Hiring an employee
D. Colleague education
02. What does the woman say is the most important qualification?
A. A university degree
B. Experience in public relations
C. Strong people skills
D. Computer literacy
03. What will the speakers most likely do next?
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A. Arrange interviews
B. Contact candidates
C. Call the PR candidates
D. Review some application forms
__________________________________________
A. A business trip
B. A management conference
C. Training schedule
D. A new colleague
05. Where did the director recently travel to?
A. Portland
B. Los Angeles
C. Las Vegas
D. Seattle
06. What will the financial director do next week?
A. Go on a business trip
B. Hire new office staff
C. Arrange a meeting
D. Attend a conference
____________________________________________
A. Planning a new project
B. Completing an analysis
C. Meeting with the director
D. Making a presentation
08. When is the deadline?
A. Monday
B. Wednesday
C. Thursday
D. Friday
09. What will the man probably do next?
A. Talk to a supervisor
B. Write a report
C. Cancel a meeting
D. Ask the woman for help
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LESSON 6
SEMINARS
In this course, you will study some conversations related to seminars or conferences.
The speakers may speak about the agendas of or arrangements for meeting, etc.
Common vocabulary
seminars or conferences, you can understand the conversations easily and will be able
to choose the correct answers. Listen, repeat, and remember.
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Common expressions
related to seminars or conferences, you can understand the conversations easily and
will be able to choose the correct answers. Listen, repeat, and remember.
Business schedules, meeting arrangements: ¶110
What’s on the agenda Do you know what’s on the agenda for the
meeting?
discuss the budget She would like to discuss the advertising budget.
have a meeting with I have a meeting with our Indian clients this
afternoon.
scheduled for I just heard we have a meeting scheduled for
Friday afternoon.
Meeting arrangements: ¶110

participants for the conference Participants for the conference are encouraged
to register at our website.
be expected to attend Mr. Cooper is expected to attend the product
presentation on Monday.
set up We will need to set up the conference room for
the investors’ meeting.
check on Can you check on the tables and chairs in the
conference room?
get extra chairs We need to get some extra chairs in the
auditorium.
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1
What are the speakers discussing?

What does the woman suggest?
What does the man asked for?

2 How many people are coming to the
W: Q. What does the woman suggest?
seminar? A. Renting some chair
B. Delaying the event
M: A hundred participants have registered to
-> In the conversation, the man has suggested
come. I’m worried that we won’t have
You could rent some chairs; therefore, choice (A)
enough seats.
Renting some chairs is the correct answer.
W: You could rent some chairs from a rental
company?
Apply the strategy on the previous page to choose the correct answer.
¶111
1. What day is the meeting?
A. Monday B. Tuesday C. Thursday D. Friday
2. Who will be introduced at the meeting?
A. A factory manager B. An accountant
C. A team leader D. An athlete
3. What does the woman offer to do?
A. Delay the meeting B. Take some notes
C. Visit the factory D. Cancel the appointment
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ü Let try out now

1. What day is the meeting?
A. Monday
B. Tuesday
Questions 1-3 refer to
C. Thursday
the following
D. Friday
conversation.
STEP Identify the key words What day – meeting
1 to know what is being asked. M: I just heard that we
STEP In the conversation, the man has said We have have a meeting on
2
a meeting on Tuesday. Therefore, choice (B) Tuesday is Tuesday at 4 o’clock.
the correct answer. W: Yes, we’re going to
2. Who will be introduced at the meeting? talk about our budget
A. A factory manager B. An accountant meet our new team
C. A team leader D. An athlete leader.
STEP 1 Identify the key words Who – introduced –
M: Actually, I have an
meeting to know what is being asked. important conference call
at 4:00. I don’t think I’ll be
STEP 2 finished in time for the
In the conversation, the man has said meet our
new team leader, then the woman suggests Why don’t – meeting.
today. Therefore, choice (C) A team leader is the correct W: I can take some notes
answer. if you want.
A. Delay the meeting
B. Take some notes
C. Visit the factory
D. Cancel the appointment
STEP Identify the key words What – woman offer to

1 know what is being asked.
STEP 2
In the conversation, the man has said I can
take some notes if you want. Therefore, choice (B) Take
some notes is the correct answer.
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PRACTICE
¶112
1. What is the conversation mainly about?
A. A meeting arrangement B. A vacation schedule
2. What does the man say he will do next?
A. Ask for help B. Bring some chairs
3. What do the speakers suggest about Mr. Stevens?
A. He will make a presentation
B. He will discuss an office construction
4. What does the woman say about her schedule?
A. She s free until 5p.m B. She has a meeting at 10p.m
A. The lunch menu
B. Rental costs
C. A telephone bill
D. Conference details
6. What will the woman probably do next?
A. Contact a convention facility
B. Arrange some tables
C. Prepare a meal
D. Attend a meeting
7. What does the man want to know?

A. The price of a shipment
B. The topic of a meeting
C. The name of a supplier
D. The time of arrival
8. What department do the speakers work in?
A. Accounting
B. Customer relations
C. Advertising
D. Shipping
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Further Practice
¶117
1. When is the meeting scheduled to begin?
A. At 1:00
B. At 1:30
C. At 2:00
D. At 2:30
2. Why is the man concerned about the meeting?
A. He is not ready for his presentation.
B. He may be late.
C. He can’t find the research report.
D. He doesn’t have an agenda.
3. What is the man planning to discuss at the meeting?
A. Future project
B. Management strategies
C. New employees
D. Application processes
_____________________________________________
4. What are the speakers mainly discussing?
A. Travel arrangement
B. Meeting topics
C. Construction plans
D. New products
5. What is scheduled for discussion at the meeting?
A. Production rates
B. Renovation plans
C. Legal problems
D. Market trends
6. What does the man suggest doing?
A. Building a new office
B. Delaying a meeting
C. Visiting the manufacturing plant
D. Waiting for a decision
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__________________________________________
7. Why did the woman miss the presentation?
A. She was out of town.
B. She was meeting clients.
C. She was on the telephone.
D. She missed the train.
8. What did Diana suggest at the presentation?
A. Investing in a building project
B. Moving the company to China
C. Developing new products
D. Opening a new factory
9. What will the management probably do?
A. Open a new office
B. Contact the Beijing branch
C. Launch a new product
D. Do some research
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LESSON 7
CUSTOMER SERVICE
In this course, you will study some conversations related to customer service such as
shipment, delivery, etc.
Common vocabulary
customer service, you can understand the conversations easily and will be able to
choose the correct answers. Listen, repeat, and remember.
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Common expressions
related to service, you can understand the conversations easily and will be able to
Shipment and delivery: ¶119
how can I help you Mahoney’s Kitchen Supplies. This is Daryl. How
can I help you?
where my shipment is Do you know where my shipment is and when it
might get here?
be supposed to Medical supplies were supposed to be delivered
last week.
within a couple of days You should receive the desks within a couple of
days.
Others : ¶119
have problems with I just got the printers I order last week, but I’m
having problems with both of them.
have- fixed I need to have my fax machine fixed as soon as
possible.
the detailed instruction manual I read and followed the detailed instruction
manual.
pay a bill We noticed that you haven’t paid your credit
card bill.
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1
1. What department is the man calling?

2. What is the problem?
3. Where is the serial number?

2
W: Auburn Electronics technical support. Q. What department is the man calling?

How may I help you? A. Shipping and handling
B. Technical support
M: I bought a monitor a few days ago, but it -> In the conversation, the man has stated
did not turn on. Auburn Electronic technical support; therefore,
choice (B) Technical support is the correct
W: Please read the serial number on the
answer.
back of the monitor.
Apply the strategy on the previous page to choose the correct answer. ¶120
1. Who is the man talking to?
A. A technician
B. A delivery person
C. A customer service representative
D. A computer specialist
2. Why is the man calling?
A. To request an order number
B. To ask about an order
C. To cancel a shipment
D. To inquire about office hours
3. When will the order probably be delivered?
A. On Monday
B. On Tuesday
C. On Thursday
D. On Saturday
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ü Let try out now

A. A technician
B. A delivery person Questions 1-3 refer to the
C. A customer service representative following conversation.
D. A computer specialist W: Hello, Compuserve’s
STEP Identify the key words Who – man talking to customer service. How
1 to know what is being asked. can I help you.
STEP In the conversation, the man has stated
2
Compuserve’s customer service. Therefore, choice (A) M: Good morning. I
purchased come
Customer service is the correct answer.
computers on Tuesday
and they were supposed
A. To request an order number
to arrive on Thursday.
B. To ask about an order However, they still
C. To cancel a shipment haven’t been delivered.
D. To inquire about office hours
STEP 1 Identify the key words Why – man calling to W:Could you give me your
know what is being asked. order number? I’ll check
on that for you. Our
shipping department is
STEP 2
In the conversation, the man has said I closed since it’s Sunday,
purchased – haven’t been delivered. Therefore, choice (B) but I will do my best to
To ask about an order is the correct answer. have your computers
3. When will the order probably be delivered? delivered on Monday
A. On Monday
B. On Tuesday
C. On Thursday
D. On Saturday
STEP Identify the key words When – delivered to

STEP 2
In the conversation, the woman has said I will
do my best-delivered on Monday. Therefore, choice (A)
On Monday is the correct answer.
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PRACTICE
Identify the key words in the questions to understand their main ideas, then
listen to each conversation and choose the correct answer to each question.
¶121
1. What does the woman ask about?
A. Order situation B. shipment fee
A. A customer service clerk B. a restaurant owner
3. What does the man suggest about the driver?
A. He is a new employee B. He has a lot of deliveries to make.
4. Why is the woman calling?
A. To confirm the order of items B. To report a problem with some machines
A. Purchasing merchandise
B. Using a product
C. Installing a program
D. Cancelling an order.
6. What was the man not able to do?
A. Turn on a machine
B. Attach a cable
C. Find a manual
D. Print document
7. What kind of company does the woman work for?
A. A travel agency
B. A mailing company
C. An office supply company
D. A hospital
A. To complain about the product
B. To check on an order
C. To request a refund
D. To provide his address
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Further Practice
¶126
1. Who most likely is the woman?
A. An office supply company employee
B. A bank representative
C. An engineer
D. A salesperson
2. Why did the woman call the man?
A. To confirm an address
B. To advertise a new service
C. To ask about payment
D. To request a credit card number
3. What will the man probably give the woman?
A. A copy of the order form
B. His telephone number
C. A billing address
D. His account information
____________________________________________________
4. What is the purpose of Ms. Howe’s phone call?

A. To ask for a price list
B. To inquire about shipping services
C. To make a dinner reservation
D. To find out the status of an order
5. What does the man tell Ms. Howe?
A. The items have not been ordered.
B. The items are out of stock.
C. The items have been shipped.
D. The items were damaged.
6. What does Ms. Howe request?
A. A refund for her purchase
B. Faster delivery of the order
C. A purchase of kitchen supply
D. Discussion with the manager
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______________________________________________________
7. What problem are the speakers discussing?
A. A deadline has changed.
B. A meeting was cancelled.
C. The fax machine is out of order.
D. The reports aren’t finished.
8. When is the deadline for the reports?
A. Today
B. Tomorrow
C. This weekend
D. Next week
9. What does the man offer to do/
A. Deliver some documents
B. Buy a new machine
C. Make some copies
D. Call a courier company
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LESSON 8
SHOPPING
In this course, you will study some conversations related to shopping for example
buying things, asking where something in the shop is, etc.
Common vocabulary
If you know vocabulary items that are commonly found in conversations related to
shopping, you can understand the conversations easily and will be able to choose the
correct answers. Listen, repeat, and remember.
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Common expressions
related to shopping, you can understand the conversations easily and will be able to
Asking about products
¶128
look for I am looking for a carpet for my living room.
on display All discounted merchandise is on display.
come in Those shoes come in a broad variety of sizes and
colors.
not in stock We sold all of them, so they are not in stock at the
moment.
put in a special order I will put in a special order for some extra tables.
let me check and see Let me check and see if there’s a black purse in
the stockroom.
Asking where something is

¶128
could you tell me where Could you tell me where I can find the clocks?
in aisle You may find organic and natural foods in aisle
12.
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1
1.Where most likely are the speakers?

2. Who is Mia Williams?

2
M: Hi! I’m looking for the newest book by Q. Where most likely are the speakers?
Mia Williams. Can you tell me where it is? A. In a travel agency
B. In a bookstore
W: Sure, no problem. Mia Williams is a travel -> In the conversation, the man has said I’m
author, right? looking for the newest book; Therefore, choice
(B) In a bookstore is the correct answer.
¶129
1. What is the woman looking for?
A. A present
B. A suitcase
C. Some party supplies
D. A greeting card
2. What does the woman ask the man for?
A. A discounted price
B. A product in a different size
C. An address for the warehouse
D. A telephone number
A. Get a catalog
B. Call a supplier
C. Go to a storage area
D. Exchange an item
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ü Let try out now

1. What is the woman looking for?
A. A present Questions 1-3 refer to the
B. A suitcase following conversation.
C. Some party supplies
D. A greeting card W: Excuse me, I’m trying
to find a gift for my sister
STEP Identify the key words What – woman
and I think she’d like this
1 looking for to know what is being asked.
bag. Do you have the
STEP In the conversation, the man has said I’m
same style in a bigger
2 to find a gift. Therefore, choice (A) A present is
trying size?
the correct answer.
2. What does the woman ask the man for? M: I think that everything
A. A discounted price we have is on display, but
B. A product in a different size I can look in our
C. An address for the warehouse stockroom.
D. A telephone number W: My sister carries a lot
STEP 1 Identify the key words What – woman ask- of things, so she prefers
for to know what is being asked. larger bags.
M: I see. Actually this bag

STEP 2
In the conversation, the man has asked Do you is on sale this week. Let
have – in a bigger size. Therefore, choice (B) A product in me go and check the
a different size is the correct answer. stockroom for you.

A. Get a catalog
B. Call a supplier
C. Go to a storage area
D. Exchange an item
STEP Identify the key words What– man- do next to

STEP 2
In the conversation, the woman has said Let
me go- stockroom. Therefore, choice (C) Go to a storage
room is the correct answer.
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PRACTICE
listen to each conversation and choose the correct answer to each question.
¶130
1. Where does this conversation take place?
A. In an office B. In a shop
2. What will the woman probably do next?
A. Go to the second floor B. Buy a magazine
3. What is the woman concerned about?
A. The size of an item B. The cost of an item
A. A salesperson B. a fashion designer
5. Where most likely are the speakers?
A. In a restaurant
B. In a dry-cleaner’s
C. In a department store
D. In a hotel
6. What does the man ask about?
A. The color of an item
B. The location of an item
C. The quality of an item
D. The style of an item
7. Why is the woman calling the man?
A. To ask about a sale
B. To request directions
C. To locate a product
D. To make a reservation
8. When does the store close?
A. At 1 p.m.
B. At 2p.m.
C. At 7 p.m.
D. At 8 p.m.
Further Practice ¶135
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1. Where most likely are the speakers?

A. In a bookstore
B. In a garden
C. In a warehouse
D. In a restaurant
2. What is the man looking for?
A. Some gardening tools
B. Some books
C. Some gloves
D. Some tickets
A. E-mail the author
B. Contact the manager
C. Call the warehouse
D. Deliver a purchase
_____________________________________________________
A. A travel agent
B. A hotel receptionist
C. A property manager
D. A business executive
5. What does the man want to do?
A. Rent an office
B. Postpone a meeting
C. Make an appointment
D. Book a hotel room
6. What does the woman ask about?
A. A moving schedule
B. Location of the office
C. Internet access
D. The cost of a ticket
___________________________________________
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7. Where does this conversation most likely take place?

A. At a post office
B. At a computer store
C. At a police station
D. At a bank
8. What does the man give the woman?
A. A telephone number
B. An application form
C. A website address
D. A credit card
9. What does the man suggest that the woman do?
A. Apply online
B. Mail a document
C. Fire a report
D. Make a cash deposit
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LESSON 9
LEISURE
In this course, you will study some conversations related to leisure activities such as
asking about travel, making a reservation, etc.
Common vocabulary
If you know vocabulary items that are commonly found in conversations related to
leisure activities, you can understand the conversations easily and will be able to
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Common expressions
related to leisure activities, you can understand the conversations easily and will be
able to choose the correct answers. Listen, repeat, and remember.
Asking about products ¶137
I’d like some information I’d like some information about your island tour
tomorrow.
the earliest flight I need to be in LA tomorrow morning and want to
know when your earliest flight is.
do you have any seats available Do you have any seats available for tonight’s
flight to Mexico City?
Cinema, performance
¶137
get a review The new Emily Johnson film got an excellent
review in today’s paper.
be worth V-ing The paintings at the new art museum are really
worth seeing.
Restaurant booking: ¶137
In one’s party How many people will be in your party.
Make a reservation I’d like to make a reservation for lunch
tomorrow.
Why don’t we try Why don’t we try that new Turkish restaurant
near the office?
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1

2. Where is the Chinese restaurant located?
3. When will the speakers meet?

2
M: Where do you want to meet for lunch Q. Where is the Chinese restaurant located?
tomorrow? A. On Bane Street
B. On Islip Avenue
W: There is a nice cafeteria on Bane street. -> In the conversation, the man has said why
M: I just ate there today. Why don’t we try don’t we try – on Islip Avenue; Therefore, choice
(B) On Islip Avenue is the correct answer.
the Chinese restaurant on Islip Avenue?
¶138
1. Where does the woman probably work?
A. At a train station
B. At a travel agency
C. At a hotel
D. At a library
A. Make a flight reservation
B. Change his travel plans
C. Book a room
D. Cancel a meeting
3. When will the man take a flight?
A. 12 p.m.
B. 2 p.m.
C. 4 p.m.
D. 6 p.m.
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ü Let try out now

1. Where does the woman probably work?
A. At a train station Questions 1-3 refer to the
B. At a travel agency following conversation.
C. At a hotel
D. At a library W: Rapido Travel, how
can I help you?
STEP Identify the key words Where – woman - M: I have a meeting in

1 Chicago tomorrow
work to know what is being asked.
afternoon. Could you tell
STEP In the conversation, the man has said Rapido
me when your next
2
Travel, how can I help you. Therefore, choice (B) At a available flight is?
travel agency is the correct answer. W: Let me check for you. I
2. What does the man want to do? have one seat available in
A. Make a flight reservation business class at 2 o’clock
B. Change his travel plans or another in economy
C. Book a room class at 6:00 this evening.
D. Cancel a meeting M: I’ll take the 6 o’clock
STEP 1 Identify the key words What – man want to flight because I still need
do to know what is being asked. some time to pack.
STEP 2 In the conversation, the man has said Could
you tell me – flight is. Therefore, choice (A) Make a flight
reservation is the correct answer.
3. When will the man take a flight?

A. 12 p.m.
B. 2 p.m.
C. 4 p.m.
D. 6 p.m.
STEP Identify the key words When– man take a

1 flight to know what is being asked.
STEP 2
In the conversation, the woman has said I’ll
take the 6 o’clock flight.. Therefore, choice (D) 6 p.m. is
the correct answer.
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PRACTICE
¶139
1. Where will the event take place?
A. In a hotel B. In a park
2. Where is the woman’s final destination?
A. Detroit B. New York
3. Why is the woman calling?
A. To arrange a party B. To make a reservation
A. Plans for the afternoon B. Preparation for a picnic
5. Who is the man probably talking to?
A. An office manager
B. An airline representative
C. A hotel receptionist
D. A travel agent
6. Why is the man unable to take the second tour?
A. He cannot afford it.
B. He doesn’t have enough time off.
C. He has a previous appointment.
D. He needs to attend a conference
A. A movie
B. A concert
C. A play
D. A restaurant
8. What is the man concerned about?
A. The time of the show
B. The review of the performance
C. The price of tickets
D. The quality of the show
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Further Practice
¶144
A. Dinner plans
B. A travel ticket
C. A play
D. Sales reports
2. What does the woman offer to do for the man?
A. Check a schedule
B. Purchase a ticket
C. Make a restaurant reservation
D. Pay for lunch
3. What does the man say he will probably do tonight?
A. Meet with Mr. Willis
B. Contact a client
C. Attend a performance
D. Go out for dinner
__________________________________________________
4. What does the man say about his office?

A. It’s near his home.
B. It’s next to a park.
C. It’s very spacious.
D. It’s outside of the city.
5. What does the woman suggest?
A. Taking the bus
B. Cleaning the apartment
C. Bringing food from home
D. Trying a new restaurant
6. What has the man already done?
A. Moved to a new apartment
B. Taken the subway
C. Purchased office furniture
D. Eaten in the cafeteria
_________________________________________
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7. What type of business is the man calling?

A. A hotel
B. A restaurant
C. An airport
D. A convention center
A. Make a dinner reservation
B. Inquire about a menu
C. Book a hotel room
D. Cancel an appointment
9. According to the woman, what is available?
A. An airport shuttle service
B. A discount price
C. A room service
D. An outdoor table
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LESSON 10
PART 4: SHORT TALKS
RECORDED MESSAGES
Common vocabulary
If you know vocabulary items that are frequently found in recorded messages, you can
understand the talks easily and will be able to choose the correct answers. Listen,
repeat, and remember.
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Common expressions
If you are familiar with expressions that are frequently found in recorded messages,
you can understand the talks easily and will be able to chose the correct answers.
Listen, repeat, and remember.
Announcing a problem
¶151
Experience problems We are experiencing problems with electrical power
With outages.
Fix the problem Engineers are on their way to fix the problem.
Apologize for the Thanks for calling and we apologize for the inconvenience
inconvenience
Providing information about businesses

¶151
You’ve reached You’ve reached the Clooney Medical Center
Open from ~ to Our office is open every weekday from 9 a.m to 6 p.m
Be aware Please be aware that our office will be closed on Friday,
July 3.
Instructing how to make reservation
¶151
Make a reservation To make a reservation, please say the name of your
destination now.
Speak to an agent If you would like to speak to an agent, please press 2
Leave a message To leave a message, please press 1 now.
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Content and common questions

Recorded messages usually start with a thanking statement with the company name,
e.g. Thank you for calling~. Next come the topic/ purpose, detailed content and the
request telling the callers what they should do. Last is another thanking statement to
conclude the message.
Common questions about recorded messages are Who most likely is the speaker? ,
What is this information about?, When is the problem expected to be resolved?, etc
Recorded message Content Common questions
Questions 1-3 refer to the following recorded Question about the speaker
message.
Who most likely is the speaker?
Thank you for calling ABC Electrics. The company name
Question about the topic or purpose
We are currently experiencing power outages due
Topic/purpose What is this information about?
to the storm. Our crew is trying to fix the
and
problem, so we expect the power will be restored Question about a detail of the
by 9 p.m detailed content
message
When is the problem expected to
Please call back for an updated status report. Requesting be resolved?
Thank you. Thanking

1
What is this information about?

2
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Question 1-3 refer to the following Q. What is this information about?

recorded message [A] An electricity failure
[B] A heavy storm
Thank you for calling ABC Electrics.
We are currently experiencing power → In the message, the speaker has said
outages due to the storm. Our crew is We are currently experiencing power
outages. Therefore, choice [A] An
trying to fix the problem, so we expect
electricity failure is the correct answer.
the power will be restored by 9 p.m.
_________________________________________________________________________________
¶152
1. Who most likely is the speaker? 2. What is the problem? 3. When is the problem
expected to be resolved?
A. A repairperson A. There is a power outage.
A. 2:00 p.m
B.A city official B. Parts of the city have no water
B. 4:00 p.m
C. A radio announcer C. Repair crews are unavailable
C. 10:00 p.m
D.A utility company employee D. The utility office is closed
D. 11:00 p.m
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ü Let’s try out now.

__________________________________________________________________________
1. Who most likely is the speaker?
A. A repairperson
B. A city official
C. A radio announcer
D. A utility company employee
STEP 1
Identify the key words Who ~ speaker to know
what is being asked. Questions 1-3 refer to
STEP 2
In the recorded message, the speaker has said
the following message.
thanks for calling City Utilities. Therefore, choice (D) A
Good morning, 1thanks
utility company employee is the correct answer.
for calling City Utilities.
2
The water supply has
been turned off in
several locations in the
A. There is a power outage. northern part of the city.
B. Parts of the city have no water
C. Repair crews are unavailable Because of the low
D. The utility office is closed temperatures this
STEP 1
Identify the key words What ~ problem to know weekend, several water
what is being asked pipes were damaged.
STEP 2
In the recorded message, the speaker has said The Repair crews are
water supply ~ locations. Therefore, choice (B) Parts of working on the problem
the city have no water is the correct answer. and 3hope to restore full
water supply by 2:00
p.m.
3. When is the problem expected to be resolved? If you do not have water
A. 2:00 p.m
by 4:00 p.m, please call
B. 4:00 p.m
back for an updated
C. 10:00 p.m
D. 11:00 p.m status reports.
STEP 1
Identify the key words When ~ problem ~
resolved to know what is being asked
STEP 2
In the recorded message, the speaker has said
PRACTICE
hope to restore full water supply by 2:00 p.m. Therefore,
choice (A) 2:00 p.m is the correct answer.
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Listen to each conversation and choose the correct answer to each question.
¶153
01. What is the purpose of the message?
(A) To manage a savings account
(B) To introduce a new online service
02. How often will the recorded information be updated?
(A) Every hour (B) Every week
(A) The airport is closed (B) The flights are postponed.
04. What must the caller do to purchase a ticket?
(A) Wait for a representative (B) Provide travel information
05. What is this information about?
(A) A power outage (B) A train schedule
(C) A subway line closure (D) Ticketing information
06. When is the problem expected to be resolved?
(A) In thirty minutes (B) In three hours
(C) This morning (D) This afternoon

07. What is the message mainly about?
(A) Ticket cancelations (B) Operating hours
(C) Show times (D) Telephone numbers

08. According to the message, what will happen on February 27?
(A) Maintenance work will be done. (B) A new film will open.
(C) There will be a national holiday. (D) The cinema will close early.
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LESSON 11
PART 4: SHORT TALKS
PUBLIC ANNOUNCEMENTS
Common vocabulary
If you know vocabulary items that are frequently found in public announcements, you
can understand the talks easily and will be able to choose the correct answers. Listen,
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Common expressions
If you are familiar with expressions that are frequently found in public
announcements, you can understand the talks easily and will be able to choose the
correct answers. Listen, repeat, and remember.
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In a shop
¶160
Offer a discount Our shop is offering a 20 percent discount on everything in

stock.
Ask our staff about For those purchasing larger items, ask our staff about our home
delivery service.
In a convention
Welcome to Welcome to our 12th annual conference on international trade.
I’d like to announce I’d like to announce that lunch will be at the Chinese restaurant.
On a plane / At an airport
Travel on~to This announcement is for all passengers traveling on Sky Air
Flights 28 to New York.
Flight has been Because of mechanical problems, our flight to New York has
canceled been canceled.
In a theater
We have a few We have a few reminders about our theater policies.

reminders
Be not permitted Smoking is not permitted anywhere in the building.

Most public announcements usually start with the phrase Ladies and gentlemen to
attract listeners’ attention. Next comes the place where the announcement is given and
then the topic/purpose of the announcement. Last, some requests are given to listeners.
Sometimes, the announcement also expresses thanks to listeners after requesting
Common questions about these announcements are Who is the audience for this
announcement? , What is the purpose of this announcement? , What are listeners
advised to do? , etc.
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Public announcement Content Common questions
Questions 1-3 refer to the following Question about the listeners or the place where
announcement. the announcement is given
Drawing listener’s
Good evening, ladies and gentlemen attention Who is the audience for this announcement?
Welcome to the ABC Theater. Where does this announcement take place?
Introducing the place
Stepwe
Before – by – step
begin strategy we
our performance, Question about the topic or purpose of the
have some reminders about our rules. Topic/purpose announcement
Please turn offRead the questions

your mobile phones. and identify the key words
What is the purpose of this announcement?
Requesting
Thank you for your cooperation and Question about what the listeners need to do
enjoy the show. Thanking and ending
Where does this announcement take place? What are listeners advised to do?
STEP Read the questions and identify the key words.

1
2
Q. Where does this announcement

Questions 1-3 refer to the following
take place?
announcement.
(A) In a theater
Good evening, ladies and gentlemen and
welcome to the ABC Theater. Before we (B) In a convention center
begin our performance, we have some
reminders about our rules. Please turn off → The announcer has said welcome
to the ABC theater. Therefore, choice
your mobile phones.
(A) In a theater is the correct answer.
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_________________________________________________________________________________
¶161
1.Where does this announce- 2. What is the purpose of this 3. According to the speaker, what
ment take place? announcement? will be available in the lobby?
A. At a museum A. To inform listeners of the rules A. A list of rules

B. At a concert hall B. To tell about upcoming events B. An event schedule
C. At a movie theater C. To explain a program schedule C. Signed photographs
D. At a conference D. To describe a performance D. Recordings of the performers
center
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__________________________________________________________________________
1. Where does this announcement take place?
A. At a museum
B. At a concert hall
C. At a movie theater
D. At a conference center
STEP 1
Identify the key words Where ~ announcement
take place to know what is being asked. Questions 1-3 refer to the
following announcement.
STEP 2
The announcer has said Welcome to ~
Orchestra’s final performance. Therefore, choice (B) At Good evening, ladies and
a concert hall is the correct answer. gentlemen.
1
Welcome to the Pacific
2. What is the purpose of this announcement? Orchestra’s final
A. To inform listeners of the rules
performance.
B. To tell about upcoming events
Before our concert begins,
C. To explain a program schedule 2
we would like to remind you
D. To describe a performance
STEP 1 of our rules.
Identify the key words What ~ purpose ~
announcement to know what is being asked We ask you to turn off any
STEP 2
The announcer has said we would like to remind~ electronic devices. And don’t
rules. Therefore, choice (A) To inform listeners of the forget that 3CDs of out
rules is the correct answer.
performers will be available
for purchases in the lobby.
3. According to the speaker, what will be available in the Thank you for your
lobby? cooperation and enjoy the
A. A list of rules show.
B. An event schedule
C. Signed photographs
D. Recordings of the performers
STEP 1
Identify the key words What ~ available ~ lobby
to know what is being asked.
STEP 2
The announcer has said CDs ~ available ~ lobby.
Therefore, choice (D) Recordings of the performers is the
correct answer.
PRACTICE
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¶162
listen to each short talk and choose the correct answer to each question.
01. According to the announcement, what has changed?
(A) Discounted products (B) Business hours
02. What is the purpose of the announcement?
(A) To announce late arrival (B) To provide flight information
03. Who is the intended audience for this announcement?
(A) Flight passengers (B) Conference participants
04. Where does this announcement most likely take place?
(A) A musical performance (B) An awards ceremony
05. What is the main purpose of the announcement?
(A) To provide information about a tour
(B) To introduce a new exhibit
(C) To offer a new audio service
(D) To announce the closing of the facility

06. What are the listeners asked to do?
(A) Use the audio equipment
(B) Pay for their purchases
(C) Leave the building
(D) Return some books
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07. Where is the announcement being made?
(A) At a concert
(B) At a business conference
(C) At a theater
(D) At a bookstore
08. What is offered for free with a purchase?
(A) A music CD
(B) A poster
(C) A script
(D) A ticket
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LESSON 12
PART 4: SHORT TALKS
ADVERTISEMENTS
Common vocabulary
If you know vocabulary items that are frequently found advertisements, you can
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Common expressions
If you are familiar with expressions that are frequently found advertisements,
you can understand the talks easily and will be able to choose the correct answers.
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Travel agency
¶165
Be interested in Are you interested in discount airfares?
Offer discount rates We also book package tours and offer discount hotel rates.
Make a reservation Make your reservations by calling 555-1413.
Services
Be tired of Are you tired of looking at carpets that are dull and dusty?
Specialize in Divano Corporation specializes in business event planning.
Shops
Provide ~ with Spicer Catering provides customers with quality foof

products.
Be known for Davenport Store is known for its high level of customer
service.
Products
Perfect to Our products are perfect for the traveling businessperson.
Come with Our products come with a one-year warranty.
Get another one for With the purchase of any item at regular price, get another
free one for free.

Most advertisements usually start with a question aiming at drawing listeners
attention, e.g .Are you looking for~? Next come the main features of what is being
advertised. Last is some information on how to buy the product or get more
information on the service/product.
Common questions about these advertisements include What type of service/product is

being advertised? , What is stated about the product? , How can customers get more
information? Etc.
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Advertisement Content Common questions
Questions 1 – 3 refer to the Question about the advertised

following advertisement service/product
Are you looking for cheap Drawing listeners’ What type of business is being
international airfare? attention advertised?
Then why not try Asian Pearl Advertising the Question about the features of
Travel Agency? service/product the advertised service/product
We offer a variety of travel What is stated about the

Features of the advertised
packages at low prices. product?
service product
For more information, visit our Question of how to buy the
website at How to get more product or get more information
www.asianpearltravel.com information on the service/product
How can customers get more

information?

1
What typed of business is being advertised?
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2
Questions 1-3 refer to the following Q. What type of business is being

advertisement. advertised?
Are you looking for cheap international (A) An airline

airfare? Then why not try Asian Pearl
Travel Agency? We offer a variety of (B) A travel agency
travel packages at low prices. For more →The advertiser has said why not try~
information, visit our website at Agency. Therefore, choice (B) A travel
www.asianpearltravel.com. agency is the correct answer.
_________________________________________________________________________________
¶166
1. What type of 2. What does the 3. How can customers make a

business is being business specialize in? reservation?
advertised? (A) Mountain hikes (A) By sending a fax
(B) City tours (B) By filling out a form
(A) A travel agency (C) Camping trips (C) By contacting a travel agency
(B) A resort hotel (D) Boating tours (D) By making a phone call
(C) A restaurant
(D) A tour service
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__________________________________________________________________________
1. What type of business is being advertised?

A. A travel agency
B. A resort hotel
C. A restaurant
D. A tour service
STEP 1
Identify the key words What type ~business the following adverti -
~advertised to know what is being asked. sement.
STEP 2
The advertiser has said Mountain View Resorts is Would you like to
your answer. Therefore, choice (B) A resort hotel is the escape the noise and
correct answer. crowds of the city and
enjoy a peaceful
weekend?
2. What does the business specialize in? Located just one hour
A. Mountain hikes
from the city,
B. City tours 1
C. Camping trips
Mountain View
D. Boating tours Resorts is your answer!
STEP 1
Identify the key words What ~ specialize in to Mountain View has
know what is being asked. been providing
STEP 2
The advertiser has said specializes in guided excellent service for
mountain tours. Therefore, choice (A) Mountain hikes is more than 25 years and
the correct answer. 2
specializes in guided
mountain tours.
So, 3give us a call at

555-3626 and book a
3. How can customers make a reservation?
weekend trip today!
A. By sending a fax
B. By filling out a form
C. By contacting a travel agency
D. By making a phone call
STEP 1
Identify the key words How ~ make a reservation
to know what is being asked
PRACTICE
STEP 2
The advertiser has said give us a call –~and book.
Therefore, choice (D) By making a phone call is the
Listening level
correct 4
answer. 85
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Listen to each conversation and choose the correct answer to each question.
¶167
01. What does the advertisement say is special about the product?
(A) Various flavors (B) Low price

02. What type of business is being advertised?
(A) Bookstore (B) CD shop

03. What service is being advertised?
(A) Office renovation (B) Website design

04. According to the advertisement, how can customers get more
information?
(A) By visiting a website (B) By making a phone call

05. What is being advertised?
(A) A catering service (B)A cleaning service
(C) A delivery service (D) A shipping service
06. W hat is stated about the service?

(A) It is famous. (B) It is innovative.
(C) It is new. (D) It is fast
07. What does the advertised business sell?
(A) Gardening tools (B) Party supplies
(C) Flower arrangements (D) Gift cards

08. How can listeners order flower arrangement?
(A) By visiting a website (B) By sending a fax
(C) By filling out a form (D)By calling a telephone number

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LESSON 13
PART 4: SHORT TALKS
EVENT SPEECHES
Common vocabulary
If you know vocabulary items that are frequently found in event speeches, you can
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Common expressions
If you are familiar with expressions that are frequently found in event speeches,
you can understand the talks easily and will be able to choose the correct answers.
Social events
¶183
Welcome ~ to the I’m pleased to welcome you to the opening of the gallery.
opening of
Give thanks to I want to give thanks to the person who sponsored this event.
Invite~ to We now invite you to our special dinner.
Introductions to employees
¶183
I’d like to introduce you to I’d like to introduce you to Brenda Dixon, our new director.
For the past ~ years Ms. Dixon has managed our Tokyo branch for the past 10
years.
Works at ~ as a Ms. Dixon worked at Herrera Products as a sales manager.
Seminars
¶183
Keep up with Keeping up with current technology is a difficult
challenge.
Give out Before we begin, I’ll give out copies of our proposal.
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Most event speeches usually start with a greeting including the event location, e.g.
Welcome to~. Next the speaker introduces himself/herself and the main topic of
speech. Then, he/she announces the coming event and ends the talks.
Common questions about these speeches include Who most likely is the speaker? ,
What is the purpose of this speech?, What will happen next?, etc.
Speech Content Common question

Questions 1-3 refer to the following talk
Question about the event location
Welcome to the grand opening of Carla’s Location and or the speaker
Kitchen. the speaker Who most likely is the speaker?
I’m the head chef Caria.
Question about the topic / purpose
I would like to begin with some words of Topic/purpose or detail of the speech.
thanks.
What is the purpose of this
First: I want to thank Mr. Peterson for his Details speech? Why does the speaker
financial support for this restaurant. thank some people?
The next event
Now: I would like to invite you all to a Question about the coming event
special celebration dinner.
What will happen next?

1
What is the purpose of this speech?
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2
Question 1-3 refer to the following talk Q. What is the purpose of this speech?
Welcome to the grand opening of Carla’s (A) To offer thanks

Kitchen. I’m the head chef Carlas.
(B) To introduce a speaker
I would like to begin with some words of
à In the speech, the speaker has said I
thanks. First, I want to thank Mr.Peterson
would like to begin with some words of
for his financial support for this restaurant.
thanks. Therefore, choice (A) To offer
Now, I would like to invite you all to a thanks is the correct answer.
special celebration dinner.
_________________________________________________________________________________
¶184
1. Who is the speech probably 2. What is the purpose of this 3. What will the audience probably
for? speech? do next?
A. Financial experts A. To thank supporters A. Make donations

B. Artists B. To introduce an artist B. Attend a reception
C. Exhibitors C. To ask for donations C. View the exhibition
D. Gallery vistiors D. To describe an exhibit D. Listen to a speech
Duy
ü Tan University
Let’s try out now.
__________________________________________________________________________
1. Who is the speech probably for?
A. Financial experts
B. Artists
C. Exhibitors
D. Gallery visitors
STEP 1
Identify the key words Who ~ speech ~ for to Questions 1-3 refer to
know what is being asked. the following speech.
STEP 2
In the speech, the speaker has said Welcome to~ 1
Welcome to the grand
Gallery. Therefore, choice (D) Gallery visitors is the
opening of the Goldin
correct answer.
Gallery.
First, 2 I would like to

2. What is the purpose of this speech? thank all those who
A. To thank supporters have provided us with
B. To introduce an artist financial support.
C. To ask for donations
D. To describe an exhibit Thank you to the
STEP 1
Identify the key words What ~ purpose ~ speech Martin Foundation for
to know what is being asked their generous donation,
STEP 2
In the speech, the speaker has said I would like I’d also like to thank
to ~ support. Therefore, choice (A) To thank supporters Olivia Stroud for
is the correct answer
financially sponsoring
our first exhibition.
3. What will the audience probably do next? And 3now, please enjoy
the reception in the
A. Make donations
B. Attend a reception
lobby before viewing
C. View the exhibition the exhibit.
D. Listen to a speech
STEP 1
Identify the key words What ~ audience ~ do next
to know what is being asked.
STEP 2
In the speech, the speaker has said now ~ enjoy
the reception. Therefore, choice (B) Attend a reception is
the correct answer.
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PRACTICE
¶185
1. Who is the speech probably for?
(A). Visitors
(B).Doctors
2. What position did Ms. Trotsky have mostly recently?
(A).Staff writer
(B).Senior editor
3. What is the purpose of this talk?
(A).To introduce a speaker
(B). To inform staff of new safety regulations
4. What will probably happen next?
(A). A construction plan will be announced.
(B). A reception will be held.
5. What is the purpose of the talk?
(A).To request account statements
(B).To introduce new software
(C).To announce a schedule change
(D).To explain some office policies
6. What will most likely happen next?
(A).The speaker will answer some questions.
(B).The speaker will describe a product.
(C).The guests will attend a reception.

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(D).The listeners will watch a video.
7. What is the purpose of the talk?
(A).To provide information on a magazine
(B).To introduce a new member of staff
(C).To explain new projects
(D).To inform staff of new policies
8. What will Mr. Carey probably do next?
(A). Give a presentation
(B). Distribute copies of a magazine
(C). Travel to Sydney
(D). Attend a job interview
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LESSON 14
PART 4: SHORT TALKS
TOUR INSTRUCTIONS
Common vocabulary
If you know vocabulary items that are frequently found in tour instructions, you can
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Common expressions
If you are familiar with expressions that are frequently found tour instructions, you
can understand the talks easily and will be able to chose the correct answers. Listen,
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A sightseeing tour ¶187

We recommend that We recommended that you read through the brochure before
the tour.
Please do not Please do not use flash photography.
Take pictures We’ll provide you with several opportunities to take pictures.
Following the tour Following the tour, we will visit the gift shop.
A factory tour
Head toward After we pick you up from your hotel, we will head toward the
factory.
Let me show you Please follow me and let me show you how our assembly line
works.
Put on For your safety, please put on your protective masks.
Move on to For the next part of our tour, we’ll move on to our production
plant.

Most instructions on a tour usually start with a greeting including the name of a tourist
destination, e.g. Welcome to …… Next, the speaker introduces himself / herself, then
talks about the tour and some rules that listeners must act on. Last, the next itinerary is
given and the talk ends.
Common questions about the instructions include Who most likely is the speaker?
What does the speaker say about the……? What is the audience told to do? etc.
Instructions Content Common questions
Welcome to the Safari Animal Park. Location and Question about the speaker
I’m Colin and I’ll be your guide. the speaker
Who most likely is the speaker?
You will have a chance to see a variety
Details on the tour Question about the details on the tour
of animals from Africa.
What does the speaker say about
Also, as this tour is during the evening, Advice to listeners
the animal park?
please wear a light coat or jacket.
Some more details Where will the people probably
The tour lasts approximately 60
on the tour meet in an hour?
minutes, andRead
will finish back here atand identify
the questions the key words
the souvenir shop. Question about the advice to listeners
What is the audience told to do?
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STEP
Read the questions and identify the key words.
1
What is audience told to do?

2
Welcome to the Safari Animal Park. I’m Q. What is the audience told to do?
Colin and I’ll be your guide. You will
(A) Avoid using cameras
have a chance to see a variety of animals
from Africa. Also, as this tour is during (B) Wear warm clothing
the evening, please wear a light coat or
jacket. The tour lasts approximately 60 → In the talk, the speaker has said
please wear a light coat or jacket.
minutes, and will finish back here at the
Therefore, choice (B) Wear warm
souvenir shop.
clothing is the correct answer.
_________________________________________________________________________________
¶188
1. Who most likely is the speaker? 2. What does the speaker say 3. What does the speaker
about the Aztec exhibit? recommend?
A. A tour guide
A. Purchasing some gifts
B. A history professor A. It is quite large.
B. Visiting the Aztec exhibit
C. An artist B. It is closed for repairs.
C. Taking a map
D. A sales clerk C. It is has a new display.
D. Reading a brochure
D. It is next to the lobby
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__________________________________________________________________________
A. A tour guide
B. A history professor
C. An artist
D. A sales clerk
STEP 1
Identify the key words Who ~ speaker to know
what is being asked.
the following talk.
STEP 2
In the talk, the speaker has said we begin our
Welcome to the
tour. Therefore, choice (A) A tour guide is the
correct answer. Metropolitan Museum of
History.
I have a few
2. What does the speaker say about the Aztec exhibit? announcements before
1
we begin our tour this
A. It is quite large. morning. 2The Aztec
B. It is closed for repairs. exhibit is closed for
C. It is has a new display. maintenance work, so
D. It is next to the lobby we will not be able to
STEP 1
Identify the key words What speaker say ~ aztec see those displays.
exhibit to know what is being asked
STEP 2
In the talk, the speaker has said The aztec ~ is Our building is quite
closed for maintenance. Therefore, choice (B) It is closed large, so 3I recommend
for repairs is the correct answer. that you pick up a map
in the lobby in case you
get lost.
3. What does the speaker recommend?
Our tour will last 4 hours
A. Purchasing some gifts
and will end with a stop
B. Visiting the Aztec exhibit
at the museum’s gift
C. Taking a map
shop.
D. Reading a brochure
STEP 1
Identify the key words What ~ speaker recommend
to know what is being asked
STEP 2
In the talk, the speaker has said I recommend that
Listening
you pick up 4a map. Therefore, choice (C) Taking a map is
level 98
the correct answer.
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PRACTICE
¶189
1. What does the speaker encourage people to do?
(A). Bring water
(B). Walk in the park
2. What will the speaker probably do next?
(A). Visit the railway station
(B). Take the group to the City Hall
3. What most likely is the speaker?
(A).An artist
(B).A tour guide.
4. What will the speaker say about the manufacturing plant?
(A) It produces vehicles.
(B). It is closed for safety inspections.
5. What does the speaker say is provided for free?
(A). Museum tickets
(B). Hotel accommodation
(C). A harbor cruise
(D). Snacks and beverages
6. What is the audience told not to do?
(A) Bring food on the bus.

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(B). Touch the exhibits.
(C). Leave the seats.
(D). Ask questions.
(A). A zookeeper.
(B). A sales clerk.
(C). A tour guide.
(D). A radio announcer.
8. Where will the group probably meet in 2 hours?
(A).At a gift shop.
(B).At the main entrance.
(C).In the hotel lobby
(D).In front of the information desk

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LESSON 15: REVIEW

PART 1
Directions: For each question in this part, you will hear four statements about a picture
in your test book. When you hear the statements, you must select the one statement
that best describes what you see in the picture. Then find the number of the question
on your answer sheet and mark your answer. The statements will not be printed in
your test book and will be spoken only one time.
1.
2.

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3.

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4.
5.

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6.
7.

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8.
9.

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10.

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PART 2
Directions: In this part of the test, you will hear a question or a statement on the audio
program. After that, you will hear three possible responses to the question or
statement. Each question or statement and each response is given only once and is not
written in your book, so listen carefully. Mark the answer that corresponds to the best
response to the question or statement on your answer sheet.
1. Mark your answer on the answer sheet.


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PART 3
Directions: In this part of the test, you will hear some short conversations involving
two speakers. Each conversation is spoken only once and is not written in the book, so
listen carefully. In your book, you will read three questions about each conversation.
Following each question are four answer choices_ (A), (B), (C), or (D). Mark the
letter that corresponds to the best answer on your answer sheet.
1. When will the meeting be held?

A. Today
B. Tonight
C. Tomorrow morning
D. Tomorrow afternoon
2. How many people will be at the meeting?
A. 11
B. 15
C. 16
D. 17
3. Where does the woman want to have the meeting?
A. In the cafeteria.
B. In the reading room.
C. In the assistant’s office.
D. In the conference room.
------------------------------------------------------------------------
4. How is the weather?

A. It’s snowing.
B. It’s raining.
C. It’s sunny.
D. It’s hot.
5. When will Maria arrive?
A. 9:00 a.m.
B. 10:00 a.m.
C. 11:30 a.m.
D. 2:30 p.m.
6. How is Maria traveling?
A. By bus.
B. By car.
C. By train.
D. By plane.
------------------------------------------------------------------------

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7. When is the man leaving for his vacation?

A. On Monday.
B. On the weekend.
C. In two weeks.
D. In a month.
8. How often does he take a vacation?
A. Once a month.
B. Once a year.
C. Twice a year.
D. Three times a year.
9. Where will he spend his vacation?
A. In the mountains.
B. On a boat.
C. At the beach.
D. By a lake.
------------------------------------------------------------------------
10. Why doesn’t the man order shrimp?

A. He doesn’t like it.
B. He has an allergy to it.
C. It costs too much.
D. It’s not on the menu.
11. How much does the tuna special cost?
A. $7.50
B. $11.00
C. $17.00
D. $ 17.50
12. What will the man order?
A. Shrimp.
B. Tuna.
C. Rice.
D. Spaghetti.
------------------------------------------------------------------------
13. Where is the woman going?

A. The bank.
B. The post office.
C. The office supply store.
D. The supply closet.
14. What does the man want?
A. Paper.
B. Folders.
C. Pencils.
D. Pens.
15. How much money does the man give the woman?
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A. $10.00
B. $ 15.00
C. $ 20.00
D. $ 25.00
PART 4
Directions: During this part of the exam, there are brief talks. These talks are not
written out and are spoken only once, so you must listen carefully.
There are three questions about each of the talks. Following each questions are four
possible answers - (A), (B), (C), and (D). You must decide which of these best
answers the question and then mark the letter that corresponds to the best answer on
your answer sheet.
1. What is one disadvantage of a rowing machine?

A. It is not easy to assemble.
B. It is extremely expensive.
C. It exercises only one half of the body.
D. It cannot be used by a beginner.
2. What do exercise experts claim?
A. Four months is all that is needed to get to into shape.
B. One should exercise each muscle system separately.
C. Exercising only the upper body is dangerous.
D. It is best to exercise both body halves at one time.
3. How much will a customer have to pay for the Exersystem per month?
A. $100
B. $200
C. $300
D. $400
------------------------------------------------------------------------
4. Why would someone rent a car from this agency?

A. To impress someone
B. To save time
C. To rent the newest models
D. To save money
5. Where is the rental agency located?
A. At the airport
B. On Marshall Boulevard
C. At a download hotel
D. In the Oxford mall
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6. Which of the following is NOT serviced by the free shuttle?

A. The airport
B. Downtown hotels
C. Airport hotels
D. North and South Port ferries
-----------------------------------------------------------------------
7. What is the speaker doing?

A. Introducing a new topic
B. Agreeing to a change in plans
C. Disagreeing with another speaker
D. Requesting more information
8. What does the speaker imply will take a lot of time?
A. Teaching temporary employees to do the job.
B. Finding financial resources for the new project
C. Convincing the employees to work overtime.
D. Scheduling workers for the Shannon project.
9. With which of these statements would the speaker agree?
A. The Shannon project should not be completed.
B. Future projects will be delayed.
C. Jim’plan will save time and money.
D. Temporary workers should not be hired.
------------------------------------------------------------------------
10. Who is the speaker?
A. A newspaper journal
B. A fire chief
C. A owner of a warehouse
D. A television reporter
11. How many people have been reported injured?
A. None
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B. One
C. Two
D. Six
12. What was the cause of the fire?
A. The owners refuse to say
B. It was an electrical explosion.
C. It was an act of arson.
D. The cause is still unknown.
------------------------------------------------------------------------
13. How fast does Mario’s Restaurant promise to serve items from the special menu?
A. In two minutes
B. In five minutes
C. In eight minutes
D. In ten minutes
14. What does the speaker say about the private rooms at Mario’s?
A. They can be reserved for ten people.
B. They are only available for lunch.
C. They can be held in advance for an hour.
D. They can accommodate up to twenty-four people
15. What is the prize in Mario’s weekly drawing?
A. Cash
B. A free dinner for two people
C. A goldfish bowl
D. A free lunch

REFERENCES
[1] Lee, Soo-Yong (2014). ABC TOEIC-Listening Comprehension. Thành phố Hồ

Chí Minh, Việt Nam: Nhà xuất bản Tổng hợp
[2] Nhân Trí Việt (2012). Toeic Smart Red Book Listening. Thành phố Hồ Chí
Minh, Việt Nam: Nhà xuất bản Tổng Hợp
[3] Nhân Trí Việt (2012). Toeic Smart Yellow Book Listening. Thành phố Hồ Chí
Minh, Việt Nam: Nhà xuất bản Tổng Hợp
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TRƯỜNG ĐẠI HỌC DUY TÂN

KHOA NGOẠI NGỮ

BỘ MÔN: ANH VĂN KHÔNG CHUYÊN

BIÊN SOẠN: Th.S HUỲNH VŨ CHÍ TÂM

LƯU HÀNH NỘI BỘ

Đà Nẵng, năm 2018

Lesson 1 Part I - Photographs (1)

Lesson 2 Part I – Photographs (2)

Lesson 3 Part II - Questions- Responses (1)

Lesson 4 Part II – Questions – Responses (2)

Lesson 5 Part III – Typical work at the workplace

Lesson 6 Part III – Seminars

Lesson 7 Part III – Customer service

Lesson 8 Part III – Shopping

Lesson 9 Part III – Leisure

Lesson 10 Part IV – Recorded messages

Lesson 11 Part IV – Public Announcement

Lesson 12 Part IV - Advertisements

Lesson 13 Part IV – Event Speeches

Lesson 14 Part IV – Tour Instructions

• What is it made of?

Preview Test Part 1

Look at the example

Choice (C) – “He is waving to someone”

B. Sentences with Meaning Problems

Meaning problem Example

6. The sentence assigns The photograph shows a tall man wearing

Now start the audio program

C. Sentences with sound problems

Now start the audio program.

A. Sentences with Sound and Meaning Problems

Now start the audio program

A. Review test Part 1

Now start the audio program.

You hear: Choice (A), “At the gymnasium,” is the

Focus: Distinguishing between information questions, yes/no questions, and other

There are three types of sound/meaning problems:

3. Homophones: The question and one of the responses contains a homophone – a

Focus: Identifying distractors based on sound/meaning problems, and choosing

Focus: Identifying common types of distractors for Part 2 items.

Some responses are incorrect for the following reasons:

When did Maria leave?

(A) I think she went to the bank.

The question asks about time(When…..?), but the response provides a

Were you here at noon?

Focus: Identifying common types of distractors for Part 2 items.

Directions: You will hear a number of questions or statements, each followed by

Job training : ¶105

Step – by – step strategy

STEP Read the questions and identify the key words

What are the speakers discussing?

STEP Listen to the conversation and choose the correct answers.

ü Let try out now

Meeting arrangements: ¶110

Step – by – step strategy

STEP Read the questions and identify the key words

What are the speakers discussing?

STEP Listen to the conversation and choose the correct answers.

ü Let try out now

STEP Identify the key words What – woman offer to

7. What does the man want to know?

Step – by – step strategy

STEP Read the questions and identify the key words