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Audiovisual Systems
Performance Verification
ANSI/INFOCOMM 10:2013
ANSI/INFOCOMM 10:2013
Audiovisual Systems Performance Verification
InfoComm International Standard
ICS 33.160
2013-12-20
Abstract
This Standard provides a framework and supporting processes for determining elements of an
audiovisual system that need to be verified; the timing of that verification within the project delivery
cycle; a process for determining verification metrics, and reporting procedures. Consultants,
integrators, manufacturers, technology support staff, owners, third-party commissioning agents, and
architects who have verification processes in place can integrate those existing processes into the
framework this Standard provides, adding customized items to those already defined in the Standard.
Keywords
audio, audio performance, audio system, audio/video performance, audiovisual integration,
audiovisual system, AV operations, AV system installation, AV system serviceability, cable labeling,
cable management, cable termination, contrast ratio, control, control performance, documentation,
electrical, evaluation, information technology (IT), measurement, metrics, network, PoE, procedures,
verification, video, video performance, visual system, wireless microphone, wireless system operation
Disclaimer
The application of this Standard is strictly voluntary. InfoComm International recommends its use but
does not assume responsibility for misinterpretation or misapplication. InfoComm International does
not assume liability for disputes resulting from the non-conformance to this Standard. Conformance
does not imply certification of a system.
Copyright
®
© 2013 by InfoComm International . This Standard may not be reproduced in whole or in part in any
form for sale, promotion, or any commercial purpose, or any purpose not falling within the provisions
of the U.S. Copyright Act of 1976, without prior written permission of the publisher. For permission,
address a request to the Director of Standards, InfoComm International.
Licensed to purchaser. Single user license only. Copying and networking prohibited.
ANSI/INFOCOMM 10:2013
2013-12-20
Foreword
This Standard provides a framework and supporting processes for determining elements of an
audiovisual system that need to be verified, the timing of that verification within the project delivery
cycle, a process for determining verification metrics, and reporting procedures.
This Standard requires that project documentation has been created for the project being verified.
Documentation will vary from project to project and the standard does not prescribe the nature and
extent of the project documentation. Conformance to the Standard is not possible without project
documentation.
This Standard assumes that a project owner’s operational specifications have been established in the
system/project documentation.
This Standard does not provide a “one size fits all” verification pathway, but a means to enable the
user of the Standard to develop a project-specific list of system performance verification items based
on performance requirements defined in the project’s documentation. Being able to assess the
performance of the audiovisual system based on what was defined in the project’s documentation
should reduce dissatisfaction at the end of the project.
Using the Standard, consultants, integrators, manufacturers, technology support staff, owners, third-
party commissioning agents, and architects who have system performance verification processes in
place can integrate those existing processes into the framework this Standard provides, adding
customized items to those already defined in the Standard.
This Standard should be used in conjunction with ANSI/INFOCOMM 2M-2010 Standard Guide for
Audiovisual Systems Design and Coordination Processes as well as other relevant performance
standards.
About ANSI
The American National Standards Institute, Inc. (ANSI) is the national coordinator of voluntary
standards development and the clearinghouse in the United States for information on national and
international standards. An American National Standard implies a consensus of those substantially
concerned with its scope and provisions. Consensus is established when, in the judgment of the
ANSI Board of Standards Review, substantial agreement has been reached by directly and materially
affected interests. Substantial agreement means much more than a simple majority, but not
necessarily unanimity. Consensus requires that all views and objections be considered and that a
concerted effort be made toward their resolution. The use of an American National Standard is
completely voluntary. Its existence does not in any respect preclude anyone, whether he or she has
approved the standard or not, from manufacturing, marketing, purchasing, or using products,
processes, or procedures not conforming to the standard.
The task group would like to thank the following organizations for providing documentation samples:
Compass Group
George Mason University
Northeastern University
proAV, UK
Pro AV Solutions, Australia
Providence University
PTS Consulting Partners LLP
Sharp’s Audio Visual, Canada
Whitlock
Table of Contents
Abstract ............................................................................................................................................. i
Keywords .......................................................................................................................................... i
Disclaimer ......................................................................................................................................... i
Copyright ........................................................................................................................................... i
Foreword ...........................................................................................................................................ii
About InfoComm International ..........................................................................................................ii
About ANSI ...................................................................................................................................... iii
InfoComm International Standards Development ............................................................................ iii
InfoComm International Standards Program Developers ................................................................iv
1 Scope, Purpose, and Application ............................................................................................. 7
1.1 Scope................................................................................................................................. 7
1.2 Purpose ............................................................................................................................. 7
1.3 Application ......................................................................................................................... 7
1.4 Exceptions ......................................................................................................................... 8
2 Referenced Publications ........................................................................................................... 9
2.1 Normative References ....................................................................................................... 9
2.2 Informative References ..................................................................................................... 9
3 Definitions ............................................................................................................................... 10
3.1 Abbreviations ................................................................................................................... 10
3.2 Definitions ........................................................................................................................ 10
4 Verification Framework ........................................................................................................... 11
4.1 Overview .......................................................................................................................... 11
4.2 Implementation ................................................................................................................ 11
5 Verification Item Selection Process Group ............................................................................. 12
5.1 Overview .......................................................................................................................... 12
5.2 Implementation ................................................................................................................ 13
5.3 Reference Verification Items ........................................................................................... 13
5.4 Functional Categories...................................................................................................... 14
5.5 Verification Phases and Milestones ................................................................................ 16
5.6 Verification Phases Implementation ................................................................................ 17
6 Verification Metric Selection Process Group .......................................................................... 17
6.1 Overview .......................................................................................................................... 17
6.2 Selection Process Implementation .................................................................................. 17
7 Performance Verification Process Group ............................................................................... 19
7.1 Implementation ................................................................................................................ 19
8 Verification Reporting Process Group .................................................................................... 19
8.1 Overview .......................................................................................................................... 20
8.2 Reporting Format and Implementation ............................................................................ 20
1.1.2 This Standard identifies audiovisual system performance-evaluation requirements for the
following 13 functional categories:
Audio Performance
Video Performance
Audio/Video Performance
Cable Management, Termination, and Labeling
Control Performance
Electrical
Information Technology
Operations and Support
Physical Environment
Physical Installation
Serviceability
Wireless
System and Record Documentation
1.2 Purpose
1.2.1 The purpose of this Standard is to provide a framework for the verification and reporting of
the performance of an audiovisual system based on the requirements specified in the
system’s project documentation. The Standard defines 160 potential verification items; a
process for determining which items are germane to the project and a way to incorporate
additional items; a process for defining the evaluation metrics for verification; a process for
verifying the items; and a process for how and when to report those results.
1.3 Application
1.3.1 This Standard can be utilized by all parties involved in the audiovisual system installation
process including consultants, integrators, manufacturers, technology support staff,
owners, third-party commissioning agents, and architects to verify the performance of
audiovisual systems throughout the integration process.
1.3.2 Planning for the use of this Standard should begin with the project’s initiation. The
framework provided by this Standard should be integrated into the project’s project
management and/or quality management processes. For organizations that have existing
project management and/or quality management programs, the framework provided by this
Standard can be integrated into existing processes. Conformance to the Standard shall
require that all requirements of the Standard are included; this Standard does not provide
for partial conformance.
1.3.3 This Standard is aligned with ISO 21500:2012:Guidance on project management, where
the activities of this Standard take place within the Implementing, Controlling, and Closing
process groups. The Standard is aligned with ANSI/INFOCOMM 2M-2010, Standard
Guide for Audiovisual Design and Coordination Processes, where the activities of the
Standard take place within the construction phase. For projects where it is known that this
Standard is being implemented at project initiation, it is recommended that users of this
Standard begin planning for conformance to the Standard at that time.
1.3.4 This Standard can be applied to any size (scope and/or value) audiovisual system as long
as its project documentation clearly cites (and completes) a project-specific verification list
during initiation and then subsequently documents verification through the project phases.
1.4 Exceptions
1.4.1 Specific measurement metrics
This Standard does not provide measurement metrics for any defined reference
verification items in Section 9. Metrics (beyond pass/fail) should be determined by
following the process in section 6.2 of this Standard.
1.4.3 This Standard does not include prescription for corrective action.
1.4.4 In addition, this document is not designed as a technical training manual or roadmap for
specific actions. It is expected that all parties using this Standard have or will obtain the
necessary training and experience through other means.
2 Referenced Publications
2.1 Normative References
2.1.1 There are no normative references for this Standard.
Royal Institute of British Architects. 2007. RIBA Outline Plan of Work. London, UK: RIBA
Publishing.
Schluter, Bob. 2002-2010. Controlling the Temperature Inside Equipment Racks. Fairfield,
NJ: Middle Atlantic Products.
3 Definitions
As used in this document, “shall” and “must” denote mandatory provisions of the Standard.
“Should” denotes a provision that is recommended, but not mandatory.
For the purposes of this Standard, the following definitions and abbreviations apply:
3.1 Abbreviations
AHJ Authority Having Jurisdiction
AV Audiovisual
DSP Digital Signal Processing
EDID Extended Display Identification Data
HDCP High-bandwidth Digital Content Protection
ID Identification (alternative: remove abbreviation in body text)
IP Internet Protocol
IEEE Institute of Electrical and Electronics Engineers
IEEE 802 Wired and Wireless Ethernet Standards Suite
IT Information Technology
OEM Original Equipment Manufacturer
PDF Adobe™ Portable Document Format
QoS Quality of Service
PoE Power over Ethernet
SPL Sound Pressure Level
SSID Service Set Identification
TX Transmit
UPS Uninterruptable Power Supply
3.2 Definitions
Battery Management Plan: Documented plan for how batteries for battery powered
devices will be recharged or replaced.
Divisible Space: A single program space which can be divided into multiple program
spaces through the use of movable walls.
Invasive: References a test procedure type, which requires special configuration of the
systems and their configuration to enable the test to be completed outside of normal
operating procedures.
Midpoint: A device within an audiovisual system (e.g., matrix switch, distribution amplifier,
DSP, signal converter) through which an audiovisual signal from a source is routed to a
receiver.
Non-invasive: References a test procedure, which can be applied without any changes to
the systems and/or configuration and is unlikely to affect another part of the system.
Project Documentation: A group of documents specific to the project being verified that
define scope, resources, and schedule. These documents contain all governance,
contractual, process, and technical information related to the project being verified.
System Verifier: The person using this Standard to verify an audiovisual system’s
performance.
User-facing Controls: Controls (e.g., knobs, buttons, switches) that are readily accessible
by the user of the AV system that are not part of the defined user interface of the system.
4 Verification Framework
4.1 Overview
4.1.1 This Standard provides a customizable methodology that yields project-specific
performance verification reporting for an audiovisual system. While there is an overarching
methodology for the framework, there is no “one size fits all” approach when it comes to
system performance verification. This framework is intended to be used with existing
project and quality management processes implemented by the organization. Additionally,
existing organizational verification processes can be adapted to be in conformance with
the Standard.
4.2 Implementation
4.2.1 Implementation of the Standard requires that project documentation shall exist. If project
documentation does not exist, then it shall be created prior to the application of this
framework.
4.2.2 ANSI/INFOCOMM 2M-2010, Standard Guide for Audiovisual System Design and
Coordination Processes, provides descriptions for audiovisual system project
documentation and can be used as a guideline for creating project-specific documentation.
4.2.3 This Standard and ANSI/INFOCOMM 2M-2010 are complementary and not mutually
exclusive.
4.2.4 Users of this Standard shall create a project-specific verification report at verification
phases utilizing the processes outlined in this Standard. Workflow for the application of the
Standard can be subdivided into four sequential process groups:
Figure 3 – Verification Item Selection Process in the Systems Performance Verification Process
Flow
5.2 Implementation
5.2.1 The system verifier shall be responsible for conducting this process in consultation with all
applicable stakeholders for the project.
5.2.2 Verification items shall be selected based on the information and requirements defined in
the project documentation.
5.2.4 The Standard provides a reference list of 160 potential verification items. Verification items
are organized by both functional categories and verification phases. The functional
categories group verification items by system function. The verification phases identify at
what point in a project verification should take place. Certain items identified as reference
verification items require verification during multiple verification phases.
5.2.5 The reference verification items provided shall not be regarded as an exhaustive list when
a project’s documentation outlines the need for additional specific requirements or an
organization’s processes require additional items. Provisions are made to include these
additional verification items in the project-specific verification process and reporting.
5.2.7 The above process shall be applied for each system on the project.
5.2.9 All reference verification items in the Standard shall be included in verification reports.
Items identified as not applicable (N/A) shall be listed either in sequence or as a list at the
end of the verification report.
This Standard defines 160 reference verification items that exist within 13 functional
categories, four verification phases, and two milestones. Although each reference
verification item exists within only one functional category, some items are included in
multiple verification phases. A comprehensive reference verification list has been provided;
however, specific projects may include systems, technology, or functional requirements
that require additional verification items. Users of the Standard may add customized
verification items to the items identified during the Verification Item Selection Process (see
4.2.4.1) and include additional tests that exceed items required in each functional
category. A complete list of reference verification items identified by functional category
and verification phase is found in Section 11.
5.3.2 Implementation
5.3.2.1 For consistency, users of this Standard shall maintain the exact numbering scheme for
verification items as defined in this Standard.
5.3.2.2 For applications that require project-specific verification items, those items shall be
numbered as PROJ-XXX where XXX is the incremental number of each additional project-
specific item, numerically starting with 100 (i.e., PROJ-100).
In this context, “cable” refers to all cabling including fiber and copper (e.g., twisted pair,
multicore, coaxial).
5.4.7 Electrical
Verification items within this category verify the system’s interaction with mains voltage
distribution and DC power distribution within the system are in conformance with the
regulatory authority and project documentation. Project-specific verification items that
address power distribution, monitoring, and sequencing shall be listed in this section.
This category specifically excludes testing of the building’s fixed electrical installation,
which is deemed the responsibility of others as defined in the project documentation or by
regulatory authority.
This category specifically excludes testing of the owner’s information technology systems
unless specified in the project documentation.
5.4.12 Serviceability
Verification items within this category verify that the system is serviceable in conformance
with the requirements provided within project documentation. Project-specific verification
items that address system accessibility, access panels, and rack clearance shall be listed
in this section.
5.4.13 Wireless
Verification items within this category verify that all aspects of wireless audio, video, and
control systems perform and conform to the requirements provided within project
documentation. Project-specific verification items that address radio frequency, infrared,
Bluetooth®, Digital Enhanced Cordless Telephony (DECT), and proprietary wireless
systems shall be listed in this section.
5.5.1 Pre-Integration
Verification items that take place prior to systems integration. These items will generally
verify existing conditions or coordinated trades activities required for AV system installation
(e.g., device enclosures, backing/blocking/framing).
5.5.3 Post-Integration
Verification items that take place after the audiovisual system(s) has been completed.
These items will generally verify system performance against verification metrics as
defined in the project documentation (e.g., projected image contrast ratio, audio and video
recording, control system automated functions).
5.5.4 Closeout
Verification items involved with closing out the project. These items will generally be
related to documenting the As-Built/As-Is status of the system(s) and transfer of system
software, among other (e.g., control system test reporting, As-Built drawings complete,
warranties) items.
5.6.2 The reference verification items provided in this Standard define the verification phases at
which those items should be tested. Where additional items are added on a project-
specific basis, these shall also be allocated a verification phase.
6.1 Overview
6.1.1 Once the verification items have been identified, each item shall require a pass/fail
verification.
6.1.2 There are 16 (out of 160) specific verification items identified in this Standard that require a
measurement in addition to pass/fail to validate performance. These verification items are
identified in Section 9 item descriptions. The item descriptions include a sentence that
reads, “This verification item shall require a metric to be verified.”
6.1.3 There are 11 (out of 160) specific verification items identified in this Standard that it is
recommended include a measurement in addition to pass/fail to validate performance.
These verification items are identified in Section 9 in the reference verification list item
descriptions. The item descriptions include a sentence that reads, “This verification item
should require a metric to be verified.”
6.1.4 This Standard does not identify the method or measure beyond pass/fail; this should be
identified and defined by the user of the Standard.
1) Review client/owner’s key priorities – in terms of cost, quality, time, functionality, and
performance.
2) Start with the best-case metrics for the given type of installation (e.g., general
meeting room, boardroom, video conferencing, stadium).
3) Review metrics with owner, building designers and/or equipment manufacturers to
confirm that best-case metrics are achievable.
4) Modify metrics to suit project and define target metrics for the project.
6.2.2 The sources of information that shall be referenced are indicated in order of importance in
Figure 7 – Hierarchy of Metric Selection. In the case of conflict or variance between
requirements, the higher listed item shall take precedence.
Regulatory Requirements
Project Documentation
Manufacturer
Documentation
Standard Guide
6.2.4 In many instances, best-case metrics may not be achievable as part of a system
installation due to the existing or planned building environment. When conflict exists
between the building environment and best-case metrics for the audiovisual system, a
discussion should take place between the system verifier and the owner to determine an
agreeable metric.
7.1 Implementation
7.1.1 This process shall be followed for performance verification in accordance with project
documentation:
1) Prepare
a. Identify parties responsible for verification and stakeholders who wish to be
involved in the process.
b. Identify when verification is to be performed.
c. Identify invasive and non-invasive test procedures.
d. Define methods of measurement and test equipment.
2) Execute
a. Confirm system availability and provide notice prior to performing
verification.
b. Perform verification.
8.1 Overview
8.1.1 The system verifier shall provide reporting to the client/owner and/or the contractually
identified stakeholder(s) throughout all verification phases of the project. At a minimum, the
system verifier shall issue reports at the end of the pre-integration, integration, post
integration, and closeout verification phases.
8.1.2 If project reports are issued only once per verification phase, the reports shall include the
results of all project-specific verification items for that verification phase in a completed and
documented manner to be considered in conformance with this Standard.
8.1.3 Reports may be issued multiple times per verification phase based on project
requirements. When considered together, the reports shall include results of all project-
specific verification items for that verification phase in a completed and documented
manner to be considered in conformance with this Standard.
8.1.4 If an event (e.g., change order, remediation work, audiovisual system design changes,
building design changes, program scope change) causes a project-specific verification
item to be verified additional times, the system verifier shall reissue the verification report
for all project-specific verification items that have been verified again.
8.1.5 At the conclusion of the project, the system verifier shall issue a verification report for the
final acceptance milestone. This report shall be cumulative and contain all required report
elements and the results of all project-specific verification items that have been verified in
all verification phases of the project. After the final acceptance report has been issued, no
further reports shall be issued. This report shall be organized by the sequential verification
phases.
8.2.1 The format of the report shall be either printed, electronic, or both. Electronically formatted
reports shall be issued in a format that prevents subsequent editing.
8.2.2 Each issuance of the verification report shall include the following:
1) Project name
2) Name of system verifier
3) Date of issuance of report
4) Verification phase covered by report
5) To whom the report is being issued
8.2.2.3 List of reference verification items not verified on this project for the
verification phase covered by the report
8.2.3 The reports shall organize the verification items in the same categorical order as they are
presented in the Standard. Verification items shall be ordered according to the following
hierarchy:
1) Functional category
2) Item number
8.2.4 Optional elements may be included in the reporting that are required for the project. Items
such as report version numbers, traceability, item descriptions, recommendations for
remedial actions, and change logs may be included at the discretion of the system verifier
or as required by project documentation.
8.2.5 In the event that the project is suspended or delayed indefinitely, a report shall be issued
noting that the process cannot be continued, and all relevant and supporting files that are
used to track, monitor, and/or note the verification process and status shall be transferred
to the owner for future use.
9.1.1 Audio System Performance Reference Verification Item Numbers and Descriptions
9.3.1 Audio/Video System Performance Reference Verification Item Numbers and Descriptions
9.4.1 Cable Management, Termination, and Labeling Verification Item Numbers and
Descriptions
9.6.1 System and Record Documentation Reference Verification Item Numbers and Descriptions
Post-Integration
Pre-Integration
Integration
Closeout
Systems
IT-100 Content Delivery Network X X X
IT-101 IEEE 802 Wireless Security X X X
IT-102 Network Bandwidth X X X
IT-103 Network QoS (Quality of Service) X X X
IT-104 Network Security X X X
IT-105 Telephony X X X
IT-106 Unified Communications X X X
IT-107 AV IP Address Scheme X X
IT-108 IEEE 802 Wireless Networks X X
IT-109 PoE (Power over Ethernet) X X
IT-110 Network Topology X
IT-111 Application Integration X X
IT-112 Enterprise Management Tools X
IT-113 Identity Management X
IT-114 Network Performance Under Full Functional Load X
IT-115 Remote Access X
IT-116 Remote Management X
OP-100 Software X X X
OP-101 Battery Management Plan X
OP-102 Content Management Plan X
OP-103 System Content Provided X X
9.9.1 Operations and Support Reference Verification Item Numbers and Descriptions
OP-100 – Software
o Verify that all control programming code, DSP configuration files, and any other
associated software have been provided as defined in the project documentation.
OP-101 – Battery Management Plan
o Verify that a battery management plan has been completed and supplied to the
owner in the project documentation package.
OP-102 – Content Management Plan
o Verify there is a plan for managing the content to be delivered by the audiovisual
systems, including the means to create content and update content when new
information needs to be conveyed.
OP-103 – System Content Provided
o Verify that any owner, vendor, or third-party-produced system content that is
required for operations as defined in the project documentation has been supplied,
loaded, and tested in the completed AV system.
The system verifier acknowledges that the performance of this audiovisual system has
been verified in conformance with all required processes and contains all required
elements as documented within INFOCOMM 10:2013 Audiovisual Systems Performance
Verification.
_____________________________________
System Verifier Date
11 Annexes
The provisions in the annexes that accompany this Standard are not mandatory and are
included for purposes of clarification, illustration, or general information.
OP-100 Software X X X
OP-101 Battery Management Plan X
OP-102 Content Management Plan X
OP-103 System Content Provided X X
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