Kelley Delaney

Contact Objective
816 Cromwell Dr
I am a process driven problem solver with experience in leading
Celina, Texas 75009
change throughout organizations and achieving highly engaged
Kelley.hallmann@gmail.com
teams. I am seeking to transform my formal education and retail
972-998-7121
management experience into a project manager role, so I am able
linkedin.com/in/kelley-delaney/
to further showcase and develop my ability to lead teams to
achieve results and create lasting impact for organizations.

Key Skills Experience

Customer relationship Starbucks Coffee Company
management Store Manager | August 2019 - Present | Lantana, Texas
Team building Simultaneously managed two high volume stores. Improved drive-
Microsoft Project through efficiency by 34 seconds per customer, increasing weekly
Microsoft Excel sales by $12,000. Increased store Net Promoter Score by 32%.
Leading in-person and Decreased store turnover by 170%. Collaborated with peers to
virtual seminars transform barista training process, improving new-hire retention by
Developing and implementing 40%. Built a rapport with local vendors to support local community
transformational processes events. Established district-wide community service network,
Leading through change increasing volunteer participation by 200%.
Identifying root causes
Analyzing data and creating GameStop Corporation
strategic action plans District Manager | June 2017 – July 2019 | Austin, Texas
Planning and prioritizing Store Leadership | November 2010 – June 2017 | Plano, Texas
Coaching, mentoring, training Operated a $25 million portfolio across 16 stores. Developed and
Business Administration rolled out new selling behaviors and tools that lead to a 2.5%
increase in organizational pre-orders, adding $238 million in sales.
Improved district Net Promoter Score by 28.4%. Managed three
store remodel projects within the triple constraint and provided
feedback to executives to develop future project management
strategy. Developed 14 supervisors, 8 assistant managers, and 3
store managers into next-level positions. Lead quarterly market-
wide developmental seminars for ERGs.

References Education and Certifications

Sean McAnallen December 2021

District Manager Mentor Bachelor of Arts | Organizational Leadership (Project Management)
GameStop Corporation | Arizona State University
seanmcanallen@gamestop.com
817-694-9971 September 2021
CAPM | Certified Associate in Project Management | Project
Gerrick Bailey Management Institute
District Manager
GameStop Corporation September 2021
gerrickbailey@gamestop.com PSM I | Professional Scrum Master I | Scrum.org
512-659-8111