Instant Issuance Report

BPS Monthly Report

Generalities

* BPS - Platform Availability

To obtain platform availability all incidents that impacted service with unplanned downtime causing a complete outage are reviewed in a monthly
basis
Covered Time: Monday through Friday, excluding holidays, between the hours of 8:00 am to 9:00 pm Eastern Standard Time and Saturday, excluding
holidays, between the hours of 8:00 am to 5:00 pm Eastern Standard Time as per in the contract

Month Availability
January 99.56%
February 99.69%
March 99.28%
April 100.00%
May 100.00%
June 99.64%
July 100%
August 100.00%
September 100%
October
November
December

Availabilty 2020 - Monthly

100%

99%

98%

97%

96%

95%

94%

93%

92%

91%

90%
January February March April May June July August September October November December

Availability

Gemalto's Database 09/10/2020 1