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Instant Issuance Report

BPS Report January - Septmeber 2020

Generalities

* BPS - Platform Availability

To obtain platform availability all incidents that impacted service with unplanned downtime causing a complete outage are reviewed in a monthly
basis
Covered Time: Monday through Friday, excluding holidays, between the hours of 8:00 am to 9:00 pm Eastern Standard Time and Saturday, excluding
holidays, between the hours of 8:00 am to 5:00 pm Eastern Standard Time as per in the contract

Month Availability
January 99.62%
February 99.62%
March 99.26%
April 99.99%
May 99.99%
June 99.69%
July 100.00%
August 100.00%
September 100.00%
October 100.00%
November
December

Availabilty 2020
- Monthly
100%

99%

98%

97%

96%

95%

94%

93%

92%

91%

90%
January February March April May June July August September October November December

Availability

Gemalto's Database 05/11/2020 1

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