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    Novi Nurimani
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    This document contains data on quality control monitoring over 20 days. It records the number of customer complaints each day and calculates the central line (CL), upper control limit (UCL), and lower control limit (LCL). It then calculates several quality indices, finding the Cp and Cpk values are both 1, indicating the accuracy and precision of the process are still low.

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    This document contains data on quality control monitoring over 20 days. It records the number of customer complaints each day and calculates the central line (CL), upper control limit (UCL), and lower control limit (LCL). It then calculates several quality indices, finding the Cp and Cpk values are both 1, indicating the accuracy and precision of the process are still low.

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    3 views3 pages

    3

    Uploaded by

    Novi Nurimani
    This document contains data on quality control monitoring over 20 days. It records the number of customer complaints each day and calculates the central line (CL), upper control limit (UCL), and lower control limit (LCL). It then calculates several quality indices, finding the Cp and Cpk values are both 1, indicating the accuracy and precision of the process are still low.

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    © All Rights Reserved
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    of 3

    Pengendalian Kualitas

    Observasi (hari Banyaknya


    ke-) Keluhan (c) CL UCL LCL

    1 9 10,95 20,877 1,0228

    2 13 10,95 20,877 1,0228

    3 11 10,95 20,877 1,0228

    4 10 10,95 20,877 1,0228

    5 8 10,95 20,877 1,0228

    6 9 10,95 20,877 1,0228

    7 11 10,95 20,877 1,0228

    8 15 10,95 20,877 1,0228

    9 16 10,95 20,877 1,0228

    10 10 10,95 20,877 1,0228

    11 9 10,95 20,877 1,0228

    12 16 10,95 20,877 1,0228

    13 11 10,95 20,877 1,0228

    14 7 10,95 20,877 1,0228

    15 12 10,95 20,877 1,0228

    16 10 10,95 20,877 1,0228

    17 13 10,95 20,877 1,0228


    18 11 10,95 20,877 1,0228

    19 10 10,95 20,877 1,0228

    20 8 10,95 20,877 1,0228

    Jumlah 219

    Rata-rata 10,95

    Sc = MIN (Cp (A), Cp))

    = 3,3091

    CL = C-bar

    = 10,95

    UCL = C-bar + 3Sc

    = 10,95 + 3 (3,3091)

    = 20,87723526

    LCL = C-bar - 3Sc

    = 10,95 - 3 (3,3091)

    = 1,0228

    INDEKS = (UCL-LCL)/6O
    Cp
    = 19,854 : 19,8545

    = 1

    PROSES BERADA DI LUAR BATAS SPESIFIKASI


    INDEKS Cpk = MIN (Cp (A), Cp))
    Cp(A) = (UCL-Cbar)/3O

    = 9,92724 : 9,92724
    = 1

    Cp (B) = (Cbar-LCL)/3O
    = 9,92724 : 9,92724

    = 1

    Cpk = MIN (1,1)


    = 1

    0<cpk<1,5 jika cp<1,5 akurasi dan presisi masih rendah

    25

    20

    15
    Banyaknya
    CL
    UCL
    10 LCL

    0
    1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20

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