ANNEXURE

QUESTIONNAIRE ON CUSTOMER SATISFACTION ON

APS PACKAGING SERVICES

Dear Respondents,

This survey is on “CUSTOMER SATISFACTION LEVEL” Towards Packaging Services. As a part of my curriculum pursuing
BBA. This is carried out purely on academic basis. I would be taking some of your valuable time in filling of the following
questionnaire. All information provided by you shall be used for academic purpose only. I am really thankful for your support and
cooperation.

Name-__________________________________

1. How long have you been in the Business with our company?
Less than one month 1-6 months
6-12 months More than a year
2. How frequently you use our product?
Daily Once in a week
Once in a month Twice in a month
3. How often you order from our company?
Daily Weekly
Monthly Quarterly
4. How concerned you are with the quality of our product?
Too much concerned Little concerned
Just concerned Not at all concerned

Rate our services on the scale of 1-5

(1)-Least important (2)-Unimportant (3)-Neutral (4)-Important (5)-Very Important

1 2 3 4 5

Product variety

Timely delivery

Price

Packaging

Quality of product

Order processing time

Replacement if required

Schemes/offers/discounts

Order processing method

5. How likely would you recommend our company to others?

Would surely recommend
May be recommend
6. What improvements you’d recommend (if any) in our services?
_________________________________________________________________________________________________
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