BAW? BIZ2TT AUN Re eee ASTAR ALLIANCE MEMBER vi?" From: To: ED- IFS All Cabin Crew Air India Limited, Air India Safdarjung Airport, MUST READ New Delhi Date: 21-09-2021 Ref. No. IFS/HQ-21/115-320 Subject: Following the hierarchy/Protocol for grievance redressal by cabin crew This is to reiterate the contents of the circular Ref no IFS/HQ-D/19-115/679 Dated 19-11-2019 where by all Cabin Crew were directed to follow the laid down procedure under the Service Regulation/Terms of FTEA, applicable to them. The crew may not directly forward their Brievances, requests or mercy appeals to the Senior Management viz the office of CMD, DO and offices of Legislators MLA’s, MP’s, Ministers {including MOS and union cabinet) tantamounting to indulging in-overreach and against company service regulations. tis emphasized that, all the administrative and operational request & grievances of the cabin crew, should be routed via the respective Regional Departmental Heads, through the specified ‘mechanism following the respective regional Hierarchy/Protocol. 'n case, the concerned crew, is not satisfied with the outcome of such redressal of his/her own grievance by respective regional setup, then and only then, the cabin crew may put up his/her issue, through the laid down grievance handling procedure that includes appealing to ED-IFS at Ha. For any breach of the afore-mentioned instructions, all cabin crew are required to note that strict administrative action will be mooted and initiated against such cabin crew found culpable and delinquent of ignoring this advisory. \VASUDHA CHANDNA, ED-IFS, HORS ‘WR efSar feHfAEE Air India Limited Yfores rater : URGE BSH, 113, YwERT voraict ws, aE fee—110001 EPABX : 23422000 ‘Regd. Office : Airlines House, 113, Gurudwara Rakabganj Road, New Delhi-1 10001. EPABX : 23422000 ‘ATE Website : www.airindia.in