Professional Documents
Culture Documents
Circle and correct the ten mistakes in the conversation keeping in mind direct questions
structure. There is an example in blue.
Agent: Good afternoon. This is Johana in Digital LPQ complaints line. Thank you very
much for your call. How I can help you? How can I help you?
Costumer: There seems to be a problem with my printer.
Agent: I'm sorry to hear that. What was exactly the problem? My
Costumer: printer is on but it does not print.
Agent: What does your printer reference? What is your printer reference?
Costumer: It is a TRX-3001.
Agent: Is the Wi-Fi printers’ series? Is your printer Wi-Fi series?
Costumer: Yes, it is.
Agent: Have you checked your internet connection? Yes,
Costumer: there is no problem about it.
Agent: Ink levels are in minimum printing level? Are ink levels in mínimum printing level? No,
Costumer: they are almost full.
Agent: What kind of printing quality you are using? ...are you using?
Costumer: Draft.
Agent: What kind of error message shows your printer?...does your printer show?
When you finish your work, send the file to your instructor through the platform as
follows:
Note: This evidence is an individual activity. Remember to check the learning guide in
order to know if you have done all the assigned activities, know how to develop them
and deliver them correctly.
Criterios de
evaluación
Formula preguntas directas para atend u que hacien u d
vocabulario y la estructura er n ja do s e
requerida. a o l