TECHNOLOGICAL UNIVERSITY OF TABASCO

DIVISION OF INFORMATION AND COMMUNICATION

TECHNOLOGIES. INTELLIGENT NETWORKS AND
CYBERSECURITY.

NAME OF THE ACTIVITY

A COMPLAINT LETTER

STUDENT NAME
GARCÍA LÓPEZ MIGUEL ÁNGEL

GROUP
4ª ENGINEERING

NAME OF THE SUBJECT

ENGLISH VIII

ENGLISH TEACHER
MCE: MARGARITA VÁZQUEZ LARA

PARRILLA, CENTRO, TABASCO 11 DE NOVIEMBRE 2021

MILD

October 11, 2021

General Manager
The Grange Health Spa
The Lake District

Dear General Manager

I am writing to complain about the lack of cleanliness and order in the

facilities of your establishment in addition to poor food preparation.

I am a frequent customer of your establishment and in my last 2 visits I

could notice that the facilities are not in the best way as you can notice the
lack of cleanliness and order in each of its sections.

I would also like to emphasize the point of the attention that your employees
provide to your customers as it is quite improvable due to the unfriendly
treatment they provide to customers.

As a final point I would like to say that I hope this matter is resolved and
the customer-business relationship is improved.

Yours sincerely

Miguel García.
STRONG.

October 11, 2021

General Manager
The Grange Health Spa
The Lake District

Dear General Manager

I am writing to make a complaint and express my great dissatisfaction with

your establishment because the place is in terrible conditions, most of the
things are very dirty and messy and the food is disgusting.

I am a very frequent customer of your business and in my previous visits

to your establishment things were not as bad as they are now.

I would also like to express my displeasure towards the staff as they have
a very rude attitude towards the customers and the food they serve tastes
very bad.

As a customer I demand my rights and hope to receive a refund or

compensation for the bad stay I had in your business.

Yours sincerely

Miguel García.
Match these phrases with the types of letters. Give more opening
phrases and endings for each type of letter.

1. I am writing to inquire about… a) Letter of complaint.

2. I am writing to apply for…
3. I am writing to complain about…
4. I am writing to inform you…
5. I´d love to come… but i can´t make it…
6. I am writing to accept your kind…
7. I´m writing to invite you to…
8. I´m writing to apologise for…
b) Letter of apology.
c) Letter of aplication.
d) Letter of invitation.
e) Letter refusing an invitation.
f) Letter asking for infomation.
g) Letter giving information.
h) Letter accepting an invitation.