HYUNDAI, LA UNION

INTERVIEW QUESTIONNAIRES

PLANNING What are your business product, pricing, promotion, place strategies?
How did you come up with these strategies?
How do you distribute the tasks within the company?
Are these tasks completely communicated throughout the organization?
How do you ensure that tasks given are done effectively and efficiently?
Are there any changes with the company’s policies & strategies?
How do you integrate total quality management into these policies & strategies?

PERFORMANCE What are the company’s performance objectives and standards?

How do you measure the company’s performances?
How do you compare company’s performance with the company’s objectives and
standards?
What is the business framework for self-assessment? Are these results met?
Is there a performance measurement system used for the company’s performance,
audits and reviews?

BENCHMARKING How do you manage changes & developments within the business?
How does the company close the gap and make necessary improvements?
What are the company’s competitive advantages?
PROCESSES What are your business processes?
What are your process management systems?
How did you come up with the infrastructure of the business?
How does the company exercise quality management within its systems?
What are your management system requirements?
How do you maintain continuous improvement of the business?
What are some situations that greatly contribute to the improvement of the business?

PEOPLE What are the human resource management policies of the company?
What are the standards and qualities you set in hiring your employees?
How do you maintain the effective communication in the company?
How do you manage the culture changes within the employees?
Do you conduct team-building activities for the employees to enhance their teamwork
skills?
Do you give awards or recognition of excellence for employees as motivations for them?
Are you conducting regular trainings and seminars for the enhancement of the
employees' skills and competencies? Cite examples.

IMPLEMENTATION
Are all of the company’s vision, mission, goals and objectives attained?
Is the company accredited?
Are there any quality awards received by the company? If yes, what awards?
How did you achieve the award/s?
How did the changes on improvements affect the business and its performance?
How do you feel about the achievements of the company?