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Mitel 6920
SIP Phone for MX-ONE
QUICK REFERENCE GUIDE
1424_EN_LZT10399.book Page 2 Tuesday, September 25, 2018 3:54 PM
1424-EN_LZT 103 99 B
1424_EN_LZT10399.book Page 3 Tuesday, September 25, 2018 3:54 PM
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NOTICE Safety Instructions
The information contained in this document is Save these instructions.
believed to be accurate in all respects but is not
Read these safety instructions before use!
warranted by Mitel Networks™ Corporation
(MITEL®). Mitel makes no warranty of any kind with Note: When using your telephone or connected equipment, the
regards to this material, including, but not limited to, following basic safety precautions should always be followed to reduce
the implied warranties of merchantability and fitness risk of fire, electrical shock and other personal injury.
for a particular purpose. The information is subject to • Follow instructions in the equipment’s user
change without notice and should not be construed in guide or other documentation.
any way as a commitment by Mitel or any of its affili-
• Always install equipment in a location and
ates or subsidiaries. Mitel and its affiliates and environment for which it is designed.
subsidiaries assume no responsibility for any errors
or omissions in this document. Revisions of this • For mains powered telephones: Only operate
with the mains power voltage indicated. If you
document or new editions of it may be issued to are uncertain of the type of power supplied to the
incorporate such changes. building, consult property management or your
local power company.
No part of this document can be reproduced or trans- • For mains powered telephones: Avoid placing
the telephone’s power cable where it can be
mitted in any form or by any means - electronic or exposed to mechanical pressure as this may
mechanical - for any purpose without written permis- damage the cable. If the power supply cord or
sion from Mitel Networks Corporation. plug is damaged, disconnect the product and
contact qualified service personnel.
• Headsets used with this equipment must comply
TRADEMARKS with EN/IEC 60950-1 and for Australia AS/NZS
The trademarks, service marks, logos and graphics 609050.1-2003.
(collectively "Trademarks") appearing on Mitel's • Do not make any changes or modifications to
Internet sites or in its publications are registered and equipment without seeking approval from the
unregistered trademarks of Mitel Networks Corpora- party responsible for compliance. Unauthorized
tion (MNC) or its subsidiaries (collectively "Mitel") or changes or modifications could void the user’s
others. Use of the Trademarks is prohibited without authority to operate the equipment.
the express consent from Mitel. Please contact our • Do not use the telephone to report a gas leak in
legal department at legal@mitel.com for additional the vicinity of the leak.
information. For a list of the worldwide Mitel Networks • Do not spill liquid of any kind on the product or
Corporation registered trademarks, please refer to use the equipment near water, for example, near
the website: http://www.mitel.com/trademarks. a bathtub, washbowl, and kitchen sink, in a wet
basement or near a swimming pool.
• Do not insert any object into equipment slots that
© Copyright 2017, Mitel Networks Corporation is not part of the product or auxiliary product.
All rights reserved • Do not disassemble the product. Contact a
qualified service agency when service or repair
work is required.
• Do not use a telephone (other than cordless type
Notice to European customers: during an electrical storm).
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• 50006814 (Universal)
• 50006824 (Europe)
• 50006822 (North America)
Mitel 6920
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Quick Reference Guide
This Quick Reference Guide includes short descriptions The complete User Guide is available in
on how to use the basic features with a MX-ONE system. electronic format on www.mitel.com
More features and technical requirements are available Read the safety instruction before use!
c e Redial Key
f Hold Key
g Mute Key
o
h Speaker/Headset Key
p
i Directory Key
a r
j Call History Key
b q
k Voicemail Key
i d l Settings Key
j e
k f m Volume Control
l g n Dialpad
m h
o Programmable Keys
n
p LCD Screen
q Context-Sensitive Softkeys
Top part of Showing the labels for the top softkeys r Navigation Keys/Select Button
the display including Line keys.
a 6920 Handset
b Speaker
d Goodbye Key
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Mitel 6920 Quick Reference Guide
Finland and Sweden: * 0 # Dial by callers list Press the Callers list .
U.S.A. and Canada: * 59 # (incoming calls):
Press the navigation key right
arrow to wanted number
or name.
Press Dial.
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Mitel 6920 Quick Reference Guide
Inquiry Diversion
Ongoing call: Press Xfer softkey, enter the
number to the 3rd party. Press L2 Follow-me
and wait for answer. Order Follow-me and External Follow-me
Switch between calls: Press the line key that holds the call Order Follow-me Press the Diversion softkey.
you want to retrieve. from own extension:
Select Follow-me. Enter the new
answering position number and
Conference press Save.
Ongoing call: Press Xfer softkey, enter the
number to the 3rd party. Press a A confirmation text is shown in the
free Line key and after answer display. The lamp at the Diversion
softkey is lit.
press the More > Conference
softkey. Order external Press the Diversion softkey.
Follow-me:
or Select External Follow-me. Enter
the external line code and the
After answer press 3
number. Press Save.
The number of participants is
A confirmation text is shown in the
shown in the display.
display. The lamp at the Diversion
Repeat to add more participants. softkey is lit.
or
Encrypted call
Ongoing call: When a padlock is shown in the
display, the speech is encrypted to
and from the phone.
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Press Exit
or
* 211#
Press Dial .
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Mitel 6920 Quick Reference Guide
or
# 212#
Press Dial ,
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Personal Number
Order or change Press the Services softkey.
profile from own Account Code
Select Profile.
extension: New external call: * 61 * Account code
Select the wanted profile from the
# external number.
list.
Press Dial
#profile number or name is shown
on the top row in the display, e.g. #1 Norway and Finland: * 71 *...
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Mitel 6920 Quick Reference Guide
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Mitel 6920 Quick Reference Guide
Calls that are Diverted or Deflected from your phone Traffic cases:
can be monitored from a softkey on your phone. This
Answer an incoming Press the SCA key that is flashing
monitoring key is called DMN.
call on a SCA line (green fast flashing).
Shared Call Appearance (SCA) Make an outgoing Press the SCA key, enter the digits
call from a SCA line: and press Dial.
The SCA feature allows a group of terminals to control
the incoming and outgoing calls on a common line. Park and retrieve the The member that has the active call
call
Your extension number can be represented on a SCA presses . The SCA key
key on other extensions in your work group. Any
flashes slowly with green light.
member can answer calls to your SCA line and make
outgoing calls on the SCA line. Any member in the group can
retrieve the call by pressing the
A member that have an active call, can put the call on
SCA key that is flashing slowly with
hold and it can be retrived from any member in the
red light.
group. This is a simple way to exchange/move calls
between the members. Conferencing A member in the group wants to
participate in an active call. The
Any member in the work group can initiate a
member presses the SCA key with
conference by barge into an active SCA line. This feature
the active call indicated with red
is enabled by the system administrator.
steady light. (The feature has to be
If your phone is monitoring other members with SCA enabled by the system
lines, these SCA lines are represented on softkeys. administrator).
Lamp indications:
Extra Directory Number (EDN)
Main rule: Green light when it is your call. Red light The system administrator can assign one or several
when somebody else in the SCA group has the active extra directory numbers (lines) to your telephone. The
call. This is valid for the L1 and L2keys but when a SCA extra directory number is represented on a line key or a
line is represented on a softkey, only red light can be softkey.
shown. The table below describes the L1-L2 keys:
Make a call from a Press the wanted EDN line or
Steady green light: Active call. You are the owner of the EDN line: shortcut key. Enter the number,
call. press Dial.
Steady red light Active call. Somebody else in the Answer a call to an Press the EDN key that is flashing.
SCA group is the owner of the call. EDN line:
Fast flashing green Incoming call. Anyone in the SCA
light: group can answer the call.
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Inform the person that shall take Press the MessageWaiting softkey
the call that he/she shall pickup the
call on number (B-number). Settings in the Telephone
Pick up a call that is Dial the B-number that you
Shortcut Keys
parked in the call received from your collegue. When
Do not program new shortcut keys from the phone,
park pool you hear the busy tone press More
because this programming can interfere with the keys used
> CallPickUp softkey to pick up
by the system. Use the Web Interface to program the
the call.
shortcuts:
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Mitel 6920 Quick Reference Guide
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Press Save
Web interface
Using the Web Interface
Log On: Open a web browser on your PC.
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