UP TO SPEED

With Zuku Network & Addressing

Identifying a Zuku Covered Area …
In Brief,
Coverage areas are the certain places that have various types of fiber
cables available, for the purposes of connecting houses to Zuku fiber
Services.
The interconnected series of cables are referred to as The Network.
How To identify a Covered Area
• Covered areas can be observed to have thick
black cables hanging on KPLC Electricity
poles, just a short distance under the power
wires that usually hang from Tip of the pole.

A house can only be connected to the Fibre cables through Linking • Coverage Areas Can also be identified using
devices or Serving points called Taps that are placed along the network Map-like Boundary drawings that are shared
cables, poles, or inside selected specific houses within a coverage Area.
for use on a Google Earth Software App.
 How To identify a Ready For Service House
Identifying Houses That can be Connected
• Key Visible signs will at the minimum be;
In Brief, ✓ Zuku cables are visible nearby,
✓ For stand alone Single Family Houses
• The Fiber Network Cables are designed with a limited number of linking (SFU), a Serving point or Tap is visible
points or Taps that are placed at selected points in a covered area. nearby and less than 100 Meters Away.
• Only the Houses that are Located inside the covered area and Near the ✓ For Storey buildings which consist of
Linking points or Taps Can be connected to Zuku Service. Multiple Dwelling Units (MDU) a Serving
• Houses that Can be connected are Termed Ready For Service (RFS).
point or Tap is placed inside the building at
• Houses that cannot be connected are Termed Not Service Ready (NSR)
• Caution should be taken to not sell in a house Termed Not Service the rooftop or along the Floors/ Stairs.
Ready (NSR) Or in a house that is located Outside the Coverage area Others can be installed Using a Tap located
territory – These Sales return as false promises, service being outside the Building, provided special set
Undeliverable due to a lack of Linking points or Taps. conditions are met, such as the house to be
connected is less than 100Meters away, is
under Third floor with a visible clear route.
Types of Linking points or Taps To Look For
 Getting A New Client to be Connected

In Brief, How to Provide A Good & Accurate Location.

After A sale Has been
made in a Ready For
• Information stating the location of a house is also referred to as an Address – (Addressing)
Service House, the next Method 1: Giving Detailed Descriptions;
action is to give clear & Name of the Area of coverage + The Last available Road name that connects to the house +
exact details of the Name of the Estate or Building the house is located in + Block, Floor and the door number.
House Location to Where the Above details are unavailable, Give the last available Landmark of the road
facilitate the creation of connecting to the house, then the last available Landmark nearest to the home.
a work ticket, that is Method 2: Sending a location using whatsApp;
used to direct Wait For a Moment until the Accuracy
Open WhatsApp Open The Conversation Chat/ Group
Technicians to the Tap Location meters value reads as lowest as possible
And then Tap on the Paper Clip Icon Tap Send Current Location
correct house and its
linking point or Tap.
Paper Clip Icon - It's in the bottom-right
corner of the screen, next to the message
box.

To Send another Location and Not the Current One;

Scroll the map pointer Window to your desired location and tap on the box icon After tapping it will show the
address of that location. To confirm, tap again on that message and the location will be sent.
Method 3: Zuku Addressing Shortcuts
• Using Zuku Internal Addresses – Addresses As Mapped on Zuku Network Construction AutoCad Maps.
• Providing Sample Account Numbers for verified existing Clients in a building or as read from the Tap Stickers.
• Requesting a technician on site to assist with The Address As Mapped on their installation AutoCad Maps.