IMPACT OF INDUSTRIAL HARMONY IN PUBLIC ENTERPRISE ( A

CASE STUDY OF NATIONAL ELECTRIC POWER AUTHORITY

OWERRI)

BY

UBAKWEM, MARTHA AMARACHI

18WP/0031/PA

DEPARTMENT OF PUBLIC ADMINSTRATION

FEDERAL POLYTECHNIC NEKEDE

OWERRI IMO STATE

MAY, 2021

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 IMPACT OF INDUSTRIAL HARMONY IN PUBLIC ENTERPRISE ( A
CASE STUDY OF NATIONAL ELECTRIC POWER AUTHORITY
OWERRI)

BY

UBAKWEM, MARTHA AMARACHI

18WP/0031/PA

RESEARCH SUBMITTED TO THE DEPARTMENT OF PUBLIC

ADMINSTRATION, SCHOOL OF BUSINESS MANAGEMENT AND
TECHNOLOGY

IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE AWARD

OF NATIONAL DIPLOMA (ND) PUBLIC ADMINISTRATION/SCHOOL OF
BUSINESS MANAGEMENT AND TECHNOLOGY, FEDERAL
POLYTECHNIC NEKEDE, OWERRI IMO STATE.

OWERRI IMO STATE

MAY, 2021

v
 APPROVAL PAGE
This research project has been approved by the department of public
administration Federal Polytechnic Nekede, Owerri in partial fulfillment of
the requirements for the award of National Diploma in Public
Administration.

Mr. Onyeakazi ------------------------ ---------------

(Project Supervisor) Signature Date

Mr. Oparaku ----------------------- ---------------

(Head of Department) Signature Date

External Examiner ----------------------- ---------------

Signature Date

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 DEDICATION
This research work is dedicated to Almighty God for His loving kindness
and for His gift of knowledge.

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 ACKNOWLEDGEMENT
I shall ever remain grateful to the Almighty God, my provider and my
protector whose unquantifiable love and grace towards me, enabled me to
go through this hectic research work.

The researcher’s profound gratitude goes to my dutiful supervisor, Mr.

Onyeakazi who tirelessly and promptly assistance, reading, corrections and
his valuable suggestions and constructive criticism at various stages of this
work helped me to carry out this project work effectively. I cannot forget my
wonderful lecturers people like the Head of Department, Mr. Oparaku, Mr.
Nwachukwu, and others for positively impacting in my education, I love you
all.

Lastly, I will never forget my incomparable and lovely parents Mr and Mrs.
Lawrence Ubakwem whose care, love and financial support has made this
dream come true and my little daughter. I will not forget my beloved
siblings, also to my friends.

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 ABSTRACT

This study investigated the impact of industrial harmony in public enterprises ( a

case study of National Electric Power Authority Owerri). Pertinent literatures on
meaning, nature and scope of industrial harmony and meaning of public
enterprises and industrial democracy was made. Four research questions were
formulated in accordance with the purpose of the study. Descriptive survey
research design was used. The instrument used for data collections were
questionnaire and the population for the study consisted of two thousand, seven
hundred and seventy (2770) workers were used from the study area. Sample sizes
of sixty five (65) respondents were randomly drawn from the entire population of
the study. The data was analyzed using mean to answer the research question.
Findings show that strong employment relations create a pleasant atmosphere
within the work environment, motivation and company rules andcexpectations are
one of the major actors related to employee relations. The study recommended that
The relationship between management and employee should be characterised by a
concern for equity and justice and this will require the communication of sufficient
information about changes and developments.Also Motivation by work recognition
should be established to encourage employee to perform consistently and put their
best effort in work

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 Table of Contents
Cover Page
Title page i
Approval Page ii
Dedication iii
Acknowledgement iv
Abstract v
Table of Contents vi

CHAPTER ONE: INTRODUCTION

1.1 Background to the Study 1
1.2 Statement of the Problem 2
1.3 Objective of the Study 3
1.4 Research Questions 4
1.5 Significance of the Study 4
1.6 Scope of the study 5

CHAPTER TWO: REVIEW OF RELATED LITERATURE

2.1 Conceptual Framework 6
2.2 Theoretical Framework 18
2.3 Empirical Studies 21
2.4 Summary of Related Literature 33
CHAPTER THREE: RESEARCH METHODOLOGY
3.1 Research Design 34
3.2 Area of the Study 34
3.3 Population of the Study 35
3.4 Sample and Sampling Techniques 35
3.5 Instrument for Data Collection 35

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3.6 Validation of the Instrument 36
3.7 Method of Data Analysis 36
3.8 Method of Data Analysis 37
CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS
4.1 Data Presentation and Analysis 39
CHAPTER FIVE: SUMMARY, RECOMMENDATIONS AND
CONCLUSION,
5.1 Summary of Findings 47
5.2 Conclusion 47
5.3 Recommendations 48
5.4 Suggestions for Further Studies 49
5.5 Limitations of the Study 49
Reference 50
Questionnaire 52