Diploma in Eyelash Lift Dec 15

The Wiltshire School
of
Beauty and Holistic Therapy
Diploma in Eyelash Lift
Practitioner’s Training Manual
W: www.wsbht.co.uk
E: info@wsbht.co.uk
T: 01793 73 77 33 M: 07767 79 44 22
CONTENTS
1. Aims & Objectives p3
2. Course Details p4
3. Eyelash Lifting Introduction p5
4. Hygiene, Health & Safety p6
5. Professional Ethics & Standards of Practice p14
6. Related Anatomy & Physiology p17
7. Client Consultation p23
8. Contra-Indications p28
9. Contra-Actions p31
10. Patch Testing p33
11. Eyelash Lifting p34
12. Aftercare p38
13. Storage & Insurance p39
14. Contact Details p40
15. Self Assessment p41
16. Notes p42
17. Accreditation p43
18. Theory Assignment p44
19. Practical Assessment p45
20. Results p46
The Wiltshire School of Beauty and Holistic Therapy 2

Diploma in Eyelash Lift Training Manual ©
1. AIMS & OBJECTIVES
AIMS
The aims of this course are to teach the student the basics of health and safety,
and anatomy and physiology in relation to this course. This manual also covers
the background, benefits, treatments, consultation, contra-indications,
contra-actions, aftercare, equipment and products needed. The student will also
learn the movements and techniques required to perform a professional
treatment during the practical sessions.
OBJECTIVES
The objectives of this course are that by the end it the student will be able to
perform a professional treatment in a safe and hygienic manner in a
commercially acceptable time, along with experience of carrying out a
consultation with the knowledge of the background, benefits, consultation,
contra-indications, contra-actions, aftercare, equipment and products needed.
WSHBT advise you to read this training manual thoroughly

along with other research before you take part in your practical
session.

2. COURSE DETAILS
During this course you will learn how to perform professional eyelash lift
treatments.
You will learn how to:

• prepare the treatment area
• prepare the client for treatment
• carry out a client consultation
• lift the eyelashes to meet the client’s requirements
• provide aftercare advice.
You will also study:

• related hygiene, health and safety
• related anatomy and physiology
• contra-indications
• contra-actions
• lash lift procedures.
You will attend a 4 hour training session to study the theory and practical
elements required to perform a professional eyelash lift treatments.
Once you have successfully completed, you will receive The Wiltshire School of
Beauty and Holistic Therapy Diploma in Eyelash Lift.
Good luck and enjoy!

3. EYELASH LIFT INTRODUCTION
Introduction to Eyelash Lift

Firstly, as the name suggests, it is literally ‘lifting of the eye lashes’
This is a fantastic treatment which helps to emphasise the eyelashes, making the
eyes look larger. Any length of lash can benefit from the shortest to the fullest and
longest.
The lash lift takes approximately 45 mins to apply and can last for 6-8 weeks. Its
similar to the eyelash perm but with much improved results. The lash lift system
uses a silicon shield (rather than old fashioned perm rods) and each natural lash is
lifted individually from the root giving the appearance of lift and volume to the
eyelashes.
The gentle lifting solution means that there is no risk of any long term side effects
to the lashes or their roots.
It is a very safe treatment. The lashes remain lifted even when wet and will lash
for approximately 6-8 weeks.
What happens during the treatment: Using a silicone shield and water soluble
glue, the lashes are lifted and separated to help ensure a beautiful natural
appearance. Lifitng lotion is then applied to the lashes and left for up to 10
minutes followed by the application of a neutraliser. This is then also left for up
to 10 minutes. Finally, damp cotton wool is used to gently remove the shield, a
conditioner is applied leaving you with beautiful enhanced lifted eyelashes.

4. HYGIENE, HEALTH & SAFETY
Maintaining a high standard of hygiene is essential. Not only from a health and
safety perspective, but clients will not return if the salon, treatment area, or
equipment are not clean.
It is a legal requirement for employers to display an approved health and safety

poster or to supply employees with an equivalent leaflet or information.
It is recommended that you get copies of the following from your local council:
• Health and Safety in the Workplace

• Trade Descriptions Act
• Data Protection Act
• Sales of Goods Act
• COSSH Regulations and Risk Assessment (Control of Substances
Hazardous to Health)
• Local Government (Miscellaneous Provisions) Act 1982
• The Management of Health and Safety at Work Regulations 1992
• The Workplace Regulations 1992
• The Manual Handling Regulations 1992
• The Personal Protective Equipment at Work Regulations 1992
• The Health and Safety (Display Screen Equipment) Regulations 1992
• The Electricity at Work Regulations 1992
• Health and Safety (First Aid) Regulations 1981
• RIDDOR – The Reporting of Injuries, Diseases & Dangerous Occurrences
Regulations 1995
• Fire Precautions (Workplace) Regulations 1997
• Consumer Protection Act 1987.
All businesses are required by law to comply with the following health and safety
acts, which are monitored and managed by The Health & Safety Executive (HSE)
www.hse.gov.uk
• Health and Safety at Work Act 1974

This protects your rights either as an employer or employee. The law states
that the employer must provide a safe working environment, provide
health and safety training for staff, produce a written policy of the
company’s health and safety policy, and ensure that anyone on their
premises is not exposed to any health or safety risks.

• Trade Descriptions Act 1972
This act is particularly relevant to therapists as it relates to how the goods
or services are described in any kind of advertising or promotional
material. The act makes it illegal to mislead the public in any way or make
any false claims about what you are able to do.
• Data Protection Act 1984

This is only relevant if you are storing information about your clients on a
computer. If so, you must register your business on the Data Protection
register.
• Sale of Goods Act 1994

This act protects your clients’ rights by insisting that any goods or services
sold must be of a satisfactory standard, be suitable for the purpose
described, accurately described, and provided in a reasonable time and for
a reasonable price.
• Control of Substances Hazardous to Health Act (COSHH) 1989

This act provides guidance on dealing with chemical substances that could
enter the body and cause skin irritations, allergies, burns etc.
• Local Government (Miscellaneous Provisions) Act 1982

The local authority is responsible for registering and licensing any
businesses where invasive treatments, i.e. body piercing, epilation,
acupuncture take place on the premises. This is to ensure that all
equipment is sterilised, only fully qualified therapists are carrying out the
treatments, waste products (especially needles) are disposed of correctly.
• The Management of Health & Safety at Work Regulations 1992

This act outlines the responsibilities of the owner/manager of the business
to protect the well-being of all who visit the premises, to keep a record of
all checks they have made and also of any first aid treatments carried out
on their premises.
• The Workplace Regulations 1992

These regulations govern the appearance of all parts of the workplace, not
just the treatment rooms. This would include suitable toilet facilities which
are kept clean and tidy with adequate soap, towels, hot & cold running
water etc. Proper ventilation, the areas are well lit, the area is at a
comfortable temperature, is clear of all waste material (keep the walk ways
clear of clutter), has up to date fire fighting equipment, has drinking water
available.
• The Manual Handling Regulations 1992

This relates to the appropriate posture when lifting to reduce the risk of
injury and to safely carry out manual tasks required in the workplace.

• The Personal Protective Equipment at Work Regulations 1992
This act requires you to provide the correct safety/protective equipment to
carry out a particular task.
• The Health & Safety (Display Screen Equipment) Regulations 1992

These regulations are relevant to anyone using a computer and require you
to get regular eye tests, take regular breaks, and use the correct height
adjusted chair.
• The Electricity at Work Regulations 1992

This governs the use of electrical equipment in the workplace and ensures
that any equipment is checked at least once a year by a qualified
electrician. Any faulty equipment is removed from service, and written
records are kept should an inspector wish to see them.
• Health and Safety (First Aid) Regulations 1981

No matter how small your business is there must be first aid treatment
available should an injury take place.
• RIDDOR – The Reporting of Injuries, Diseases & Dangerous

Occurrences Regulations 1995
This outlines the correct procedure to adopt if a workplace accident
occurs. An accident book is a must.
• Fire Precautions (Workplace) Regulations 1997

This ensures that the safety of all those present is considered and planned
for should a fire take place.
• Consumer Protection Act 1987

This is designed to look after your clients’ interests and protect them from
any product deemed unsafe.
Reporting Accidents
The reporting of all accidents and near misses should be recorded in the Accident
Book, which should be kept with a first aid kit on the work premises.
The following information should be recorded:
• Full name and address of the person(s) involved in the accident.

• Circumstances of the accident.
• Date and time of the accident.
• All details of what may have contributed to the accident.

Salon/Treatment Area Hygiene
• Clean the salon thoroughly, daily.
• Clean the treatment area before and after every client.
• Use clean fresh smelling towels for each client, (dirty linen must be
laundered at a minimum of 60◦C).
• Creams, lotion and sprays should be dispensed from purpose-specific
pump or spray bottles where possible, otherwise use a clean disposable
spatula to remove products from bottles/jars.
• Replace all lids after removing products from the bottles/jars.
• Sterilise all tools.
• Empty bins and dispose of contents accordingly.
• Check all the plugs and wires on electrical equipment and make sure they
conform to British Standards, and are professionally checked annually.
• Make sure all fire exits are clear and accessible.
• Make sure your client’s personal belongings are safe.
• Protect client’s clothing by using towels. The towels may also be used to
preserve the client’s modesty during the treatment.
• Read all labels and follow all manufacturer’s instructions.
• Know the hazardous warning signs.
• Store products safely and in accordance with safety data sheets.
• Report any faulty equipment/goods to your supervisor or supplier.
• Have a first aid kit that complies with the Health and Safety (First Aid)
Regulations 1981.

Sterilising Equipment
Micro-organisms that may cause disease must be controlled through cleaning,

disinfection or sterilisation.
Sanitation
This greatly reduces the number of pathogenic bacteria. It is the lowest form of
decontamination and is safe to use on the skin. This process will remove soil,
dust, dirt and organic matter along with a large proportion of micro-organisms
from an object.
Sanitation/cleaning is essential before disinfection or sterilisation of instruments

and equipment. This process can be carried out by applying sanitising sprays,
soaps and gels directly onto the skin and equipment.
Disinfection
This greatly reduces the pathogenic bacteria on work surfaces. This method is
not suitable for the skin, hair or nails.
Disinfection is used on floors, any work surfaces/station, walls and bowls etc.
This process does not remove bacteria spores.
Sterilisation
This process kills all living organisms; sterile, in this context, means free living
disease-causing micro-organisms and their spores. This is a difficult process to
maintain but should be carried out on all tools, especially if they have been in
contact with blood.
Several ways to sterilise the equipment:
• UV light
An enclosed steel cabinet that emits UV light when closed to kill off any
bacteria
• Autoclave
This works in a similar way to a pressure cooker by heating the water
under pressure to a temperature of 100°C, which kills all germs, and is one
of the most efficient methods.
• Barbicide
This is a liquid used to soak instruments; ammonia can be used as the
liquid within the barbicide.

Personal Hygiene
• Clean, ironed, freshly laundered uniform
• Clean, flat, sensible shoes
• Clean, short, manicured nails
• Fresh breath
• Use of antiperspirant
• Neat make-up.
Personal Protective Equipment (PPE)

A new pair of disposable gloves should be put on immediately before each client if
required, and a disposable apron is advisable to protect clothing. Both should be
disposed of directly after the treatment.
Hands must be washed before you put on the gloves and immediately after you
have removed and disposed of the gloves.
How to hygienically remove disposable gloves after use:
Step 1 Hold your right hand out with the palm facing up.
Step 2 Pinch a portion of the glove that covers the inside of your wrist on your
right hand. Use the thumb and index finger of your left hand.
Step 3 Gently pull the glove down about half way over your palm, revealing the
inside of the glove. Do not completely remove the glove. Let go of the
glove after you pull it down over the palm.
Step 4 Use your right thumb and index finger to repeat these steps on your left
hand. This time, you will pinch the outside of the glove above the inner
portion of your left wrist and completely remove the glove on the left
hand. Continue holding the left glove with your right thumb and index
finger.
Step 5 Pull up a portion of the right glove with your bare left thumb and index
finger. Touch only the inside portion of the glove that has already been
revealed.
Step 6 Remove the right glove by pulling down with your left thumb and index
finger. As you pull down, the left glove that has already been removed
should fold up inside the right hand glove.
Step 7 Dispose of the rubber gloves in a proper container. Gloves that were in
contact with certain substances, e.g. chemicals and bodily fluids, cannot
be thrown away in public trash receptacles.

Single Use Items
• Single use items are items that can potentially be contaminated with blood
or other bodily fluids and are items that cannot readily be cleaned or
disinfected. For example, waxing spatulas, orange sticks, cotton wool,
disposable underwear and paper towels. Single use items must be disposed
0f after each use.
Waste Disposal
• Non-contaminated waste is waste not contaminated with blood or other
bodily fluids, e.g. cotton wool and paper towels, and should be placed in a
covered bin with a liner. This should be removed every day, sealed and
disposed of with the normal rubbish.
• Contaminated waste (clinical waste) is waste that is soiled with blood or

other bodily fluids, e.g. intimate wipes and disposable pants used for
intimate waxing procedures. This must be disposed of in a separate closed
bin lined with a yellow medical bin liner and collected by the Council or
approved registered collection service to be disposed of in controlled
conditions. Sharps bin, e.g. micro-lances, often used for the removal of in-
growing hairs, are also classed as contaminated waste and must be placed
in a yellow sharps bin that complies with BS7320 and UN3291 standards
and disposed of in the same way.
Hepatitis
Hepatitis means liver inflammation. Around half of all acute cases of hepatitis
are due to a viral infection. Several kinds of hepatitis virus can infect the liver, the
most common being Hepatitis A and B.
• Hepatitis A is caught through the contamination of food and water with

faeces (stools) through poor personal hygiene or sanitation.
• Hepatitis B is spread through the exchange of blood and body fluids, and
can be caught through unprotected sex, unsterilised needles, a needle stick
injury (accidental puncture of skin by a used needle) or contaminated
blood products.
• Hepatitis C is also spread through the exchange of blood or blood
products. It is spread through sharing needles and needle stick accidents.
It can also spread by blood transfusions given before September 1992,
when screening for Hepatitis C was introduced.
• There are four other recognised hepatitis viruses, named from Hepatitis D
to Hepatitis G.

Hepatitis A and E cause only acute infection; Hepatitis B and C cause chronic
(ongoing) illness; Hepatitis D is only present in people infected with Hepatitis B.
Hepatitis can be caused by the glandular fever virus.
Vaccinations are available for Hepatitis A and B (singly or combined), and also as
a combination of Hepatitis A and Typhoid.
There is a small risk of contracting the Hepatitis B virus from sharing

toothbrushes, razors or towels that may be contaminated with blood.
Unsafe tattooing and body piercing practices also risk potentially spreading the
virus.
It is recommended that all therapists have a vaccination against Hepatitis B.

5. PROFESSIONAL ETHICS & STANDARDS
OF PRACTICE
A Therapist should:
• maintain the highest standard of professional conduct.

• provide services in an ethical and professional manner in relation to
clientele, business associates, health care professionals and the public.
• practice within the professional boundaries of the practitioners training.
• ensure client comfort and safety.
• protect client privacy.
• respect client confidentiality.
• maintain anonymity of the client when discussing the client’s case with
other professionals, unless written consent is obtained.
• have adequate professional insurance.
• never claim to cure a condition.
• never treat a client with a condition that is contra-indicated to the
treatment.
• keep all records of treatments complete and up to date.
• explain the treatment and answer any questions and queries prior to
carrying out the treatment on the client.
• never treat a minor or disabled person without prior consent from a parent
or carer.
• treat all clients in a professional manner at all times regardless of their
colour, sex or religion.
• refer clients to other professionals/GP where required.

Standards of Practice
The practice of good ethics is essential to the reputation of the field of beauty
therapists and the welfare of the clients and practitioners of the therapies. The
following is a statement of standards and ethics for therapists, including
standards of ethical and proper behaviour.
A Therapist should:
• conduct herself/himself in a professional, honest, and ethical manner.

• promote professionalism.
• establish goals with each client and evaluate the outcome at the end of
each session.
• promote the therapies within the community.
• promote therapies with healthcare professionals and other practitioners.
• truthfully and accurately represent their credentials, qualifications,
education, experience, training and competence relevant to the practice.
• maintain confidentiality of the client.
• undertake continual professional development to enhance their skills.
A Therapist will:
• take a full medical history on the client's first visit.

• discuss and record any health problems, contra-indications, symptoms or
diagnosis from a conventional medical practitioner.
• use this information to decide whether treatment is suitable for the client.
• explain the treatment to the client.
• give a full and professional treatment.
• give full and correct aftercare advice.
• write up full details of the treatment on the client's record card.
• on the client's next visit, discuss and record any changes that they may
have noticed in their symptoms.
• refer the client to their GP if necessary.

Skills and Personal Qualities
A Therapist should:
• be comfortable touching people.

• be a good communicator, able to explain treatments to clients and ask
appropriate questions.
• have good listening skills.
• be able to make clients feel relaxed and comfortable.
• have empathy with clients.
• be able to respect professional boundaries.
• know when to advise clients to seek conventional medical advice.
• keep accurate written records.
• respect confidentiality.
• have business skills if they are self-employed.

6. RELATED ANATOMY & PHYSIOLOGY
THE SKIN
The Skin Structure

Skin makes up around 12% of an adult’s body weight. It’s very adaptable and able
to mould into different shapes, covering bones and muscles to perform various
functions of the body’s make up.
The functions of skin (Shapes) are:

• Sensation - Main sensory organ for temperature, pressure, touch and pain.
• Heat Regulation - Regulates the body temperature by sweating to cool the
body down when it overheats, and shivering when the body is cold.
• Absorption – Some creams, essential oils and some medication can be
absorbed through the skin.
• Protection – Too much UV light may harm the skin, so the skin protects
itself by producing a pigment, seen in a tan, called melanin. Bacteria and
germs are prevented from entering the skin by a protective barrier called
the Acid Mantle. This barrier also helps protect against moisture loss.
• Excretion – Waste products and toxins are eliminated from the body
through the sweat glands.
• Secretion – Sebum and sweat are secreted onto the skin’s surface. The
sebum keeps the skin lubricated and soft and the sweat combines with the
sebum to form the acid mantle.
• Vitamin D production - Absorption of UV rays from the sun helps
formation of vitamin D, which the body needs for the formation of strong
bones and good eyesight.
There are 3 major layers of the skin, the Epidermis, Dermis and the
Subcutaneous.
The Epidermis Layer

The outermost layer of the skin is called the epidermis layer. There are no blood
vessels in the epidermis but it’s the deepest layer and is supplied with lymph
fluid. It is thickest in the palms and on the bottom of the feet.
There are various layers of cells within the epidermis, the outermost of which is
called the stratum corneum (or horny layer). The layers can be seen clearly in
the diagram of the skin. The surface layer is composed of twenty-five to thirty
sub-layers of flattened scale-like cells, which are continually being cast off by
friction and replaced by the cells of the deeper epidermal layers.
The surface layer is considered the real protective layer of the skin. The cells are
commonly called keratinised cells because the living matter within the cell
(termed protoplasm) is changed to a protein (keratin) which helps to give the
skin its protective properties.
New skin cells are formed in the deepest layer within the epidermis. This area is
called the stratum basale (or basal/germinative layer). The new cells will
gradually move towards the outer layers of the skin as the stratum corneum is
shed. The new cells gradually change in form as they move upward to the outer
layers, becoming keratinized in the process.
Names of the Layers of the Epidermis
English Name Latin Name

Horny Layer Stratum Corneum
Clear Layer Stratum Lucidum
Granular Layer Stratum Granulosum
Prickle Cell Layer Stratum Spinosum
Basal/Germinative Layer Stratum Basale

The Dermis Layer
The dermis is a tough and elastic layer containing white fibrous tissue interlaced
with yellow elastic fibres.
Many structures are embedded in the dermis including:
• blood vessels
• lymphatic capillaries and vessels
• sweat glands and their ducts
• sebaceous glands
• sensory nerve endings
• the erector pili - involuntary muscles are sometimes activated in cold
weather to give 'goose bumps’
• hair follicles, hair bulbs and hair roots.
The Subcutaneous Layer

This layer of skin is located on the bottom of the skin diagram. It connects or
binds the dermis above it to the underlying organs. The subcutaneous layer is
mainly composed of loose fibrous connective tissue and fat (adipose) cells
interlaced with blood vessels. The hypodermis (subcutaneous layer) is generally
about 8% thicker in females than in males. The main functions of the hypodermis
are insulation, storage of lipids, cushioning of the body and temperature
regulation.
Diagram of the Skin

THE HAIR
Hair Structure
Hair is composed of a strong structural protein called keratin. This is the same
kind of protein that makes up the nails and the outer layer of skin.
Each strand of hair consists of three layers:
1. An innermost layer or medulla, which is only present in large thick hairs.
2. The middle layer, known as the cortex, which provides strength and both
colour and texture of the hair.
3. The outermost layer is known as the cuticle, which is thin and colourless,
and serves as a protector of the cortex.

Structure of the Hair Root
Below the surface of the skin is the hair root, which is enclosed within a hair
follicle.
At the base of the hair follicle is the dermal papilla. The dermal papilla is fed by
the bloodstream, which carries nourishment to produce new hair. The dermal
papilla structure is very important to hair growth because it contains receptors
for male hormones and androgens.
Androgens regulate hair growth. In scalp hair androgens may cause the hair
follicle to get progressively smaller and the hair to become finer in individuals
who are genetically predisposed to this type of hair loss.
Hair Growth Cycle

Hair follicles grow in repeated cycles. One cycle can be broken down into three
phases:
1. Anagen - Growth phase

2. Catagen - Transitional phase
3. Telogen - Resting phase
Each hair passes through the phases independent of neighbouring hairs.

• Anagen Phase ~ Growth Phase - Approximately 85% of all hairs are in
the growing phase at any one time. The anagen phase, or growth phase,
can vary from two to six years. Hair grows approximately 10cm per year
and any individual hair is unlikely to grow more than one meter long.
In the anagen stage the hair receives nourishment through the blood
supply from the dermal papilla. This process enables the cells to
reproduce. The cells move upwards to form the different structures of the
hair shaft. Melanin is produced to form the hair colouring.
• Catagen Phase ~ Transitional Phase - At the end of the anagen phase

the hair enters into a catagen phase, which lasts about one or two weeks.
During the catagen phase the hair follicle shrinks to about 1/6 of the
normal length. The lower part is destroyed and the dermal papilla breaks
away to rest below.
This is the resting (inactive) stage of the hair growth. In this stage the
dermal papilla breaks away to make the lower end of the hair become loose
from the base of the follicle. The hair is still being fed from the follicle wall
and is sometime known as club-ended hair. The hair starts to become drier
and continues to move up to just below the sebaceous gland. At this stage
it can easily be brushed out. This stage lasts about one or two weeks.
• Telogen Phase ~ Resting Phase - The telogen phase, or resting phase,

follows the catagen phase and normally lasts about five to six weeks.
During this time the hair does not grow, but stays attached to the follicle
whilst the dermal papilla stays in a resting phase below. Approximately 10-
15 percent of all hairs are in this phase at any one time.
The hair follicle re-enters the anagen phase. The dermal papilla and the
base of the follicle join together again and a new hair begins to form. If the
old hair has not already been shed, the new hair pushes the old one out
and the growth cycle starts all over again.

7. CLIENT CONSULTATION
A consultation is a one-to-one talk with your client. Here you will find out very
important and confidential information that will help you to advise and give
clients the best treatment.
Always introduce yourself to your client. The consultation is often carried out in
the room in which you are working and should be carried out before the client
gets undressed in case there is any reason that they cannot be treated.
There are three skills required as part of the consultation:
1. Observation - what can you observe about the client? Are they nervous,
extrovert, holding their body in such a way that might give indications for
treatments, poor posture etc?
2. Verbal Questioning – gain the information required.
3. Physical Examination – what can you physically see and feel on the client?
This third part is only carried out once you have assessed that, so far, the
client is suitable for treatment.
Approximately 5-10 minutes should be allocated to carry out the initial

consultation. Ideally you should be sitting face to face or next to your client to
create an open atmosphere. Avoid barriers such as a couch or a table coming
between you.
Holistic treatments treat the individual as a whole, taking into consideration

general well-being, i.e. health, emotional, physical and mental states. You need
to explain carefully to the client why you are carrying out a consultation.
Use open questions to tactfully encourage the client to give you information that
you need rather than interrogating them and asking lots of direct and often
personal questions. Use the record card as a prompt rather than a list to tick off.
Record Keeping
Records must be maintained for a number of reasons:

• They provide contact details in case you have to alter or cancel an
appointment.
• So that you can monitor the client’s progression.
• To track any aftercare advice that you have given the client.
• As a backup in case the client has an adverse reaction to a treatment.
• Another therapist should be aware of what treatments and products the
client has had.

Important Information
The following information should be recorded for all clients:
• Personal details:
- Full name, address, contact number, GP’s name and address.
• A detailed medical background including:

- Specific contra-indications
These should be noted accordingly. You will probably find as you go
through that the client will lead you rather than you having to read off
a list, as this can be quite unnerving for the client.
- Medication
What medication are they taking and for what condition? If a client is
taking medication it will give you clues to their health.
- Are they consulting a GP on a regular basis or under a consultant and if
so for what condition?
If so you may need to check further their suitability for treatment.
- Have they had recent surgery?
You will need to consider scar tissue, and there may be post-operative
precautions you need to take. Many people find it takes a while to get
anaesthetic out of their system and may feel low.
- Life changing illnesses
Includes: arthritis, cancer, any disablement, AIDS, epilepsy, diabetes,
stroke and depression.
- Accidents
What implications do these have? Have they had to have surgery? Do
they need referral to other professionals? Will your treatment plan
need adjusting?
• Other Information:
- Physical fitness
How fit is the client? A client may think they are fit and many will say
they are fitter than they really are. A resting pulse will give you a guide.
- The client’s occupation and lifestyle
These factors will give you a rough indication of free time and budget
to consider before negotiating a treatment plan. This information will
give you clues as to where the client may have stress and muscular
tension.
- Life changing conditions
Includes: puberty, pregnancy, menopause, retirement, bereavement,
divorce and any illness.

- Hobbies
It may be useful to find out the client’s interests, this will also give you
an idea of levels of activity and spare time.
- Personality, temperament and emotional state
Not the sort of question you can ask but you can make a mental note of
it. These factors will help to indicate which oils or zones to work on
further.
- Disclaimer and date
Always add a disclaimer and the client’s signature to verify that the
information the client has given you is, to the best of their knowledge,
true and correct.
Client records can be stored electronically or filed manually and should be

updated at every visit. If record cards are not updated and do not contain a
history of services and dates, you may find your insurance invalidated.
Records cards must be kept for three years, as medical claims can be made up for
up to that period. If a client is under 21 years of age, it is recommended that their
record card be kept until they are 21 years of age.
Client confidentiality must be protected at all times. If a salon holds

computerised records, they must register with the Data Protection Register. If a
salon only holds written records, this does not apply, but they must uphold the
principles of the Data Protection Act and comply with the following:
• All info information must be accurate and necessary to the service or

treatment to be performed.
• Individual client records must be available for the clients to view if
requested.
• All information must be stored securely by password protected computer
file.
Any contra-indications and possible contra-actions must be identified and

discussed prior to the service. In the case of medical referral, the practitioner
should keep a copy of the GP’s letter with the client’s record card.
Always allow the client the opportunity to question and clarify any points before
signing the record card.
On the following pages are examples of consultation forms which you can adapt
to suit you.

Private & Confidential Client Consultation Form
Client Details
Client Ref: Telephone Number:
Address: Mobile Number:
Occupation:
Postcode: Date of Birth:
Email: Gender:
Medical History
Do you or have you ever suffered from:
Eye infections □
Undiagnosed lumps □
Skin disorders □
Cuts, abrasions, swellings etc □
Extreme sensitive, fluttery eyes □
History of allergies, severe sensitivity to cosmetics etc □
Allergies:
Phobias:
Do you wear contact lenses? Yes/No Are you claustrophobic? Yes/No
Have you ever had eye treatments before? Yes/No
If YES, did you experience any problems?
Additional Comments:
Patch Test Information

Date: Site of lifting lotion: Site of fixing lotion: Site of adhesive:
Date: Reaction: Positive/Negative
CLIENT STATEMENT & AGREEMENT

I acknowledge that all the information on this consultation sheet above my signature is accurate
and correct to the best of my knowledge. I accept full and complete responsibility for my own
emotional and/or physical well being both during and after this therapy and/or training session. I
agree to inform the therapist of any changes to my circumstances during any subsequent
treatments. I realise that any advice given to me to carry out between sessions is important and I
agree to make every effort to carry this out. I understand that no claim to cure has been made and
realise that treatments should not replace conventional treatments.
Signed: (Client) Date:

Private & Confidential Client Treatment Record
Client Ref:
Date:
Have there been any changes to your circumstances, medication, or general health since your last
treatment? Yes/No
Comments:
Shield size: Small Medium Large
Timing: Lifting lotion …………… Fixer ……………
Results:
Client declaration: I declare that the information I have given is correct and to the best of my
knowledge I can undertake treatments without any adverse effect. I have been fully informed
about contra-indications and I am therefore willing to proceed with treatment.
Signed (Client): Date:
Date:
treatment? Yes/No
Comments:
Results:
Date:
treatment? Yes/No
Comments:
Results:

8. CONTRA-INDICATIONS
A contra-indication is the presence of a condition which may make the client

unsuitable for a treatment. The treatment may not be able to take place or the
treatment may need to be adapted.
When treating a client, if they show signs of any contra-indication, tactfully refer
them to their GP for treatment/advice. Never tell your client what contra-
indication they may have even if you are sure you know what it is. You may be
wrong!
If you are ever unsure about a contra-indication then do not treat the client, refer
them to their GP. This way you are always protecting yourself and the client.
Be very careful when dealing with contra-indications. It is a controversial subject

and you never want to leave yourself open for further implications.
We also have to consider other clients, always make sure that your place of work,
implements, and you, are very clean to avoid cross infection.
Contra-Indications to Eye Treatments

Salon
Name Description Cause
Treatment
an adverse
Positive Patch itching, redness sore where reaction to a do not carry out
Test reaction patch test was performed patch test for treatment
tinting
Psoriasis
unknown but treat with caution;
scaling and inflammation of thought to be can avoid affected
the skin related to the area; do not treat if
nervous system skin is weeping
Conjunctivitis
bacterial this is highly
infection infectious; do not
a transparent sticky caused by a
treat; refer client
substance covers the white of bacterial
to GP for correct
the eye and the lids infection
diagnosis and
treatment
Bacterial do not treat; refer

serious disorders which can caused by a
keratitis and clients to GP for
result in partial or total loss bacterial
endophthalmitis correct diagnosis
of vision infection
and treatment

Salon
Treatment
Cuts and
abrasions
(eye irritations)
caused by an avoid treatment in
broken skin
injury the affected area
Bruising
normally
black, red green and yellow avoid area if
caused by an
marks appear on the skin possible
injury
Recent
operations
(scars)
recent scar avoid treatment if

scar tissue raised area in
tissue is very scarring is less
healing process
sensitive than 6 months
Blepharitis inflammation of the eyelids;

(eye irritations) the inflammation is like the exact cause
eczema of the skin with red, is not known,
scaly eyelids; you may notice but people who avoid area; refer
tired or gritty eyes, which have dandruff client to GP for
may be uncomfortable in or dry skin correct diagnosis
sunlight or a smoky conditions seem and treatment
atmosphere; they may be more prone to
slightly red, and feel as blepharitis
though there is something in
them
Stye
(Bacterial
infection)
caused by a avoid area; no
infection in the root of an
bacterial treatment until
eyelash
infection infection has gone

Cautions to Eye Treatments
Salon
Treatment
Eczema
(inflammation of
the skin)
allergy to food;
apply extra barrier
inherited
very flaky, scaly and dry skin cream as skin will
condition;
stain more
stress
Common cold
take care as tint
viral infection; runny nose;
virus could enter the
runny eyes; sneezing etc
eyes
Watery eyes
(eye irritations)
blocked or take care as tint
eyes excessively watering narrowed tear could enter the
duct eyes
Hay fever
take care as tint

like a cold; runny nose and allergy to
could enter the
eyes and repeated sneezing pollens
eyes
an adverse reaction to the

skin or person the treatment
an allergic remove product
being carried out on;
reaction to the and apply cold
Allergy symptoms can vary from
products being compress; do not
redness; rashes; breathing
used treat
difficulties; runny nose;
itching

9. CONTRA–ACTIONS
Contra-actions are reactions of a client caused by a treatment taking place.
You must explain to your client what/if any reactions to expect during/after a
treatment.
With all contra-actions tell your client that if they do not improve within 24 hours
to get in touch with their GP for advice.
Contra-actions that could occur during an eye enhancement treatment can be

categorised into two sections, and are listed in the tables below:
• Expected/Normal Reactions
• Unexpected/Abnormal Reactions
Expected/Normal Reactions
Salon Treatable/
Course of Action
when working on
slight swelling tender puffy skin apply a cold compress
more delicate skin
reddening of the skin reaction to external
erythema due to dilation of blood stimulus or apply a cold compress
vessels infection
Unexpected/Abnormal Reactions
Salon Treatable/
Course of Action
remove product;
apply a cold compress
redness; possible mild and advise client to
allergic rash allergic reaction
irritation to the area consult their GP if no
improvement with 24
hours
apply pressure and
severe
tender, puffy skin removal of hair wipe over with
swelling
anitseptic
inflammation remove product from
stinging/burning products have
or damage to eye and rinse in
sensation in the eye entered the eye
the eye distilled water

Soothing Products
If the tint solution enters the eye during the treatment, you need to be able to
move quickly and confidently to remove the discomfort to your client. This can
be done by:
• calming the client, explaining what has happened and what you are going
to do.
• removing the tint solution immediately.
• tilting the client’s head to one side, carefully trickling some distilled water
into the corner of the eye allowing rinsing of the eye.
• holding some tissue or small dish to collect the excess water.
• applying a damp cotton wool compress to the eye to cool and soothe.
When carrying out an eyebrow shape you can use warm, damp, cotton wool to
soothe and help open the pores, which will allow the hairs to be removed more
easily. You can also use rose water or witch hazel during the treatment to help
soothe and stop irritation.

10. PATCH TESTING
A patch test needs to be carried out before any lifting treatment takes place.
Your client needs to have a patch test done at least 24/48 hours prior to a
treatments taking place. This is to identify if your client has any sensitivity/
allergic reaction to any of the products used. Treatment cannot be carried out if
there is any adverse reaction. Also, for legal reasons, insurance companies
require the test.
If a client has an adverse reaction to a treatment, and hadn’t had a patch test,
your insurance policy would be invalidated, which could prove costly.
If you carry out a treatment on a client who had an adverse reaction, and a patch
test was not performed, you can invalidate the insurance policy, which could be
costly.
Patch Test Procedure:

1. Cleanse area of skin to be tested (usually behind the ear or in the crease of
the arm).
2. Apply a small amount lifting lotion, fixing lotion and adhesive to the areas.
3. Allow to dry.
4. Advise your client to leave on the skin for 24 hours. If no reaction, then
wash off.
5. Advise your client that, should a reaction happen (red, itchy, sore area), the
tint should be removed immediately with water, and a cool soothing lotion
applied.
Positive Reaction = sore, red itchy

DO NOT TREAT
Negative Reaction = nothing at all
OK TO TREAT
You must record all the testing on a Skin Test Record Sheet and it
must contain the following information:
Name of treatment that requires a patch test and brand used:

Date of test: Area of test:
Client's full Name and Address and contact telephone number:
Tint or lash Adhesive test and any additional products tested
according to manufacturer's' requirements:

11. EYELASH LIFT
Benefits of Eye Treatments

• Opens up the eyes to give definition and adds thickness to the lashes and
brows.
• Emphasises facial expressions and frames the eyes.
• Makes the eyes looker larger and wider.
• You will always have beautiful eyelashes.
• Useful if you are a contact lens wearer.
• Useful if you are challenged with poor vision or other physical disabilities.
• Useful if you have allergies to cosmetics or other things.

Lifting Procedure
Client Preparation:
• A PATCH TEST IS HIGHLY RECOMMENDED 48 HOURS PRIOR TO

TREATMENT.
• Follow basic sanitation procedures.
• Fill out Client Record card and discuss rod size.
• Have client remove contact lenses.
• Place client in a partially reclining position in the facial chair.
• Drape clean towel across client's chest to protect clothes.
• Remove all eye makeup thoroughly with a non-oily makeup remover, and
dry area.
Supplies:
• client record card

• clean towel
• hand mirror
• non-oily makeup remover
• cotton pads
• bowl of water
• timer
• cotton buds
• Lifting lotion
• Fixing lotion
• Adhesive
• Selection of shields
• Scissors

Procedure:
• ALWAYS SET TIMER
Medium to Thin Lashes - 10 Minutes
Thick Lashes - 15 Minutes
• Observe the thickness and length of the eyelashes and select suitable eyelash
shields. Small shield gives a dramatic lift, Medium gives a natural lift and
Large gives a softer lift.
• Have client gently close eyes and apply selected shield close to lash line on
upper eyelid. Make sure the shield fits well on both corners of the eyelids.
• Take a mascara wand and lay lashes into the shield one by one separating
lashes in an orderly position so every eyelash is even and secure on the curler.
• Make sure no lower lashes are stuck to the shield.
• You DO NOT need to rinse after each application.
• Apply a small amount of the 1st application (Pink in colour) onto a Cotton bud
and evenly apply onto your eyelash curlers. Cover with cling film and towel and
SET TIMER. This is the lifting agent to make the eyelashes lift naturally and
beautifully. Leave up to 10 mins
• Apply a small amount of the 2nd application (Light Blue in colour) onto
• a Cotton bud or brush and evenly apply onto the shield.
• This is the fixative to hold the lift in the eyelashes
• Cover with cling film and towel leave for up to 10 minutes.
• Apply a small amount of the 3rd application (Coral in colour) onto a Cotton bud
brush and evenly apply onto the shield for 5 minutes. SET TIMER. This is the
Nutritive product to nourish, enrich, moisturize, repair and protect the
eyelashes.
• Apply a small amount of the 4th application (Translucent in colour) onto a
Cotton bud. This is the Cleanser to clean and remove the glue from the eyelash
curlers and the skin. It helps to remove the shield easier and gently. Dry and
brush the lashes.
• Hand client mirror so she can see how GREAT she looks!
• Make sure to record shield size used and processing time.
Always follow specific directions of manufacturer

Product care
! The Shelf life for lifting lotions unopened is 2 years – After open (with no
contamination and kept in a cool place) is 6 months. Keep the products as
cools as possible, in a fridge is ideal.
! Always replace the lids during the product use and always replace tightly
when finished to avoid any unnecessary exposure to the air.
! Shake well before each use.
Helpful Tips
! If AC unit is blowing on client cover eyes with dry cotton pads so as not to
affect lifting process.
! You can cover the lashes with a small/clean piece of plastic wrap after each
lotion is applied - this helps the curl take better.
! If you have some lashes that pop off the shield you can use the glue to give
them some additional help on sticking to the rods. You can use a orange
stick or cotton bud to apply the glue – MAKE SURE NOT TO GET THE
GLUE ON THE SKIN.
Safety considerations
! Only ever use minimal effective amounts of product to avoid any excess on
the lashes which could drip into the eyes
! Apply the products carefully and ensure none enters the eyes
! Always stay in earshot of the client
! If accidentally ingested contact the GP immediately and state the
ingredients of the products
! It is recommended that gloves are worn even performing the treatment
Assessing results of lash lift troubleshooting
Unsuccessful results could be due to:

! The lashes not completely free from grease or make up
! The products not left long for long enough
! Lashes not applied to the shield evenly which results in uneven lift
! The lower lashes adhering to the lift
! Lashes not firmly secured to the shield and became displaced during the
treatment
! The products no longer active due to the lids being left off or not secured
allowing products to oxidise and products not being kept cool enough

12. AFTERCARE
It is very important to give your client clear instructions about what to expect and
what to do at home in order to get the best from their treatments. This will help
prolong the effects of the treatment.
Explain to the client the following points:
• Advise client against touching or rubbing areas immediately after

treatment.
• If redness occurs, apply damp cotton wool compress to soothe area.
• The effects of lash treatments should last approx 6-8 weeks, dependent on
the hair re-growth rate.
• Makeup can be worn straight away.
• Pregnant clients may not have a successful lash lift, as lifting lotion does
not tend to take well due to hormone changes in the body
• Lifted lashes that have been tinted can look stunning together; why not
give it a try! You will have to wait 24 hours before your tint the lashes after
lifting but always check with your insurance company.
It is essential to emphasise the importance of aftercare.
Clients must be provided with clear written aftercare instructions to prevent

adverse reactions and know how to deal with them.
It is always good practice to give your clients a leaflet explaining the advice, this
way you make sure they know and understand what to expect.
Finally, ask the clients for feedback on the treatment; fill in their record card on
your findings and ask when they would like to rebook.
In the unlikely event that your client is unhappy with their treatment, find out
why and try to rectify it. Try not to let your client leave feeling dissatisfied with
their treatment. Depending on the situation, you can offer to redo part of the
treatment, offer them a free treatment i.e. eyebrow shape, or rebook the
treatment again at a discounted price, or even free of charge.

13. STORAGE & INSURANCE
STORAGE
Make sure you receive a copy of Material Safety Data Sheets (MSDS) from your
suppliers. All staff must be trained on the use of products and equipment.
Training manuals and information leaflets should be accessible to all staff.
Store your products correctly by following the guidance on the MSDS.
Carry out a risk assessment on each product or COSHH report if required.
Keep products in original containers where possible and ensure any decanted
products are fully labelled in smaller, purpose built containers.
Keep all flammable products out of direct sunlight and at room temperature or
below.
Mobile therapists must make suitable travel arrangements to avoid spillage and
ensure safe working practice, and be professional in appearance.
INSURANCE
There are several types of insurance that are potentially relevant to you as a
therapist. The most important are the ‘Professional Indemnity Insurance’ and
‘Public Liability Insurance’. Both of these are necessary in the unlikely event that
a client decided to sue you.
• Public Liability Insurance - This covers you if a member of the public, i.e. a
client or passerby is injured on your premises or if their personal property
is damaged in any way.
• Professional Indemnity Insurance - This protects you should a client

decide to sue you claiming personal injury or damage as a result of
treatments carried out by you.
• Employer’s Liability Insurance - This is only necessary if you hire others to

work for you. This type of insurance would cover you should a member of
your staff have an injury on your premises.
• Product Liability Insurance - This insurance is important if you plan to

use, manufacture or sell products as part of your business. This will
protect you in the event that a client is dissatisfied with the product or
experiences a reaction to using the product.
• Car Insurance - If a car is used for business purposes, ensure that this is
covered by the policy and that theft of equipment is included.
14. CONTACT DETAILS & ESSENTIAL READING
CONTACT DETAILS
The Principal : Tia Dowman
Address : 706 Delta Office Park

Welton Road
Swindon
Wiltshire
SN5 7XS
Telephone : 01793 73 77 33
Mobile : 07767 79 44 22
email : info@wsbht.co.uk
Website : www.wsbht.co.uk

15. SELF ASSESSMENT
Do I have a good understanding of:
" Hygiene, health & safety □

" Basic anatomy and physiology □
" The Skin □
" The Hair □
" Soothing products □
" Patch testing □
" Benefits □
" Contra-indications □
" Contra-actions □
" Aftercare □
Can I:
" Set up my area □

" Complete a thorough consultation □
" Complete an eyelash lift □
" Give aftercare advice □
Well done!

16. NOTES

17. ACCREDITATION
This course is accredited by:
• The Guild of Beauty Therapists

• The Guild of Holistic Therapists
• Professional Beauty Direct
• Associated Beauty Therapists
WSBHT is registered with UKRPL

UK Register of Learning Providers No: 10027055
Medical Disclaimer
It is advised that you take medical advice if you or any of your clients have a
health problem. Any qualification from WSBHT will not qualify you to advise on
any medical condition or to diagnose a condition.
Liability
WSBHT will accept NO liability for any person for any type of loss or damage
whatsoever resulting from the use of materials within any course held by
WSBHT.
Copyright
All copyright and other intellectual property rights in these materials are owned
by or licensed by WSBHT. Copyright, adapting or other use of all or part of these
materials without written permission of WSBHT is strictly prohibited.

18. THEORY ASSIGNMENT
Please answer the following questions:
1. Briefly describe what lifting is.
2. How long do you leave the products on eyelashes?
3. Explain the lifting chemical process.
4. Why and how do you carry out patch testing? Give two reasons
5. Explain the main points discussed in a consultation.
6. List 4 health and safety issues.
7. Name some contra-indications.
8. List the contra actions.
9. What is the aftercare advice?

19. PRACTICAL ASSESSMENT
EYELASH LIFTING
(To be completed by the tutor)
Client Date
Time started Time finished
Consultation □ Client Care □

Eyelash lift □ Aftercare □
Organisation □
Timing □
Comments:
Passed/Referred
Action Plan (if Referred):
Student’s Name: …………………………………….……..………
Signature: …………………………..…………………………….…. Date: …………………..….…
Tutor’s Name: …………………………………………………..….
Signature: ………………………………………………………...…. Date: ……………..……….…

20. RESULTS
EYELASH LIFTING
(To be completed by the tutor)
Student Date
1. Practical Evidence
Eyelash lift □
2. Theory Evidence
Completed assignment □
3. Diploma Awarded Yes/No
Action Plan (if Referred):
Student’s Name: …………………………………….……..………
Signature: …………………………..…………………………….…. Date: …………………..….…
Tutor’s Name: …………………………………………………..….
Signature: ………………………………………………………...…. Date: ……………..……….…


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The Wiltshire School

Diploma in Eyelash Lift

Practitioner’s Training Manual

1. Aims & Objectives p3

3. Eyelash Lifting Introduction p5

4. Hygiene, Health & Safety p6

5. Professional Ethics & Standards of Practice p14

6. Related Anatomy & Physiology p17

7. Client Consultation p23

10. Patch Testing p33

11. Eyelash Lifting p34

12. Aftercare p38

13. Storage & Insurance p39

14. Contact Details p40

15. Self Assessment p41

16. Notes p42

17. Accreditation p43

18. Theory Assignment p44

19. Practical Assessment p45

20. Results p46

The Wiltshire School of Beauty and Holistic Therapy 2

WSHBT advise you to read this training manual thoroughly

The Wiltshire School of Beauty and Holistic Therapy 3

You will learn how to:

You will also study:

Good luck and enjoy!

The Wiltshire School of Beauty and Holistic Therapy 4

Introduction to Eyelash Lift

The Wiltshire School of Beauty and Holistic Therapy 5

It is a legal requirement for employers to display an approved health and safety

• Health and Safety in the Workplace

• Health and Safety at Work Act 1974

The Wiltshire School of Beauty and Holistic Therapy 6

• Data Protection Act 1984

• Sale of Goods Act 1994

• Control of Substances Hazardous to Health Act (COSHH) 1989

• Local Government (Miscellaneous Provisions) Act 1982

• The Management of Health & Safety at Work Regulations 1992

• The Workplace Regulations 1992

• The Manual Handling Regulations 1992

The Wiltshire School of Beauty and Holistic Therapy 7

• The Health & Safety (Display Screen Equipment) Regulations 1992

• The Electricity at Work Regulations 1992

• Health and Safety (First Aid) Regulations 1981

• RIDDOR – The Reporting of Injuries, Diseases & Dangerous

• Fire Precautions (Workplace) Regulations 1997

• Consumer Protection Act 1987

The following information should be recorded:

• Full name and address of the person(s) involved in the accident.

The Wiltshire School of Beauty and Holistic Therapy 8

The Wiltshire School of Beauty and Holistic Therapy 9

Micro-organisms that may cause disease must be controlled through cleaning,

Sanitation/cleaning is essential before disinfection or sterilisation of instruments

Several ways to sterilise the equipment:

The Wiltshire School of Beauty and Holistic Therapy 10

Personal Protective Equipment (PPE)

How to hygienically remove disposable gloves after use:

The Wiltshire School of Beauty and Holistic Therapy 11

• Contaminated waste (clinical waste) is waste that is soiled with blood or

• Hepatitis A is caught through the contamination of food and water with

The Wiltshire School of Beauty and Holistic Therapy 12

Hepatitis can be caused by the glandular fever virus.

There is a small risk of contracting the Hepatitis B virus from sharing