Professional Documents
Culture Documents
Moda e Bella
In Partial Fulfillment of the Requirements for Management Consultancy (AE 28) Subject for
Submitted by:
Ritcha, Rian B.
Submitted to:
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ACKNOWLEDGEMENT
This project feasibility study would not have been possible without the guidance and the
help of several individuals who in one way or another contributed and extended their valuable
assistance in the preparation and completion of this study. The completion of this feasibility study
was made possible through the encouragement and assistance of some persons who have given
Mr. Eleuterio Jr. Blasco, our teacher, for his patience and guidance, encouragement and for
To our parents, who gave us life and guided us ever since we were born, and for the
To our friends, who are always there for us, to our classmates who gave us inspiration and
Above all, to our Almighty Father, for His abundant graces and blessings showered to us
and our families for the strength and ability and His guidance for us to finish this study.
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TABLE OF CONTENTS
Chapter 1: Introduction 1 - 8
Background of the Study 1 - 2
Statement of the Problem 2
Objectives of the Study 3 - 4
Marketing Objectives 3
Management Objectives 3
Technical Objectives 3
Financial Objectives 4
Significance of the Study 4 - 5
Scope and Limitation of the Study 5
Methodology 6 - 7
Research Design 6
Research Procedure 6 - 7
Data Gathering and Analysis 7
Sampling Procedures 7
Review of Related Literature 7 - 8
Definition of terms 8
Chapter 2: Marketing Aspect 9 - 15
Market Description 9
Comparison of Product with its Competitors 9 - 10
Location 10
Demand 10 - 11
Historical Demand 10 - 11
Projected Demand 11
Supply 11
Historical Supply 11
Projected Supply 11
Marketing
Mix 12 - 13
Price 12
Product 12
Promotion 13
Distribution 13
Sales
Revenue 13
Year 1 13 - 14
Sales Revenue Forecast
Year 2 14
Year 3 15
Summary of Sales 15
Chapter 3: Organization and Management Aspect 16 - 18
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Form of Business Enterprise 16
Mode of Financing 16
Management and Organization Structure 16
Management Qualifications and Functions 17 - 18
Chapter 4: Technical Aspect 19 - 28
Store Layout 19
Fixed Capital 19 - 20
Life of Fixed Capital 20 - 21
Total
Purchases 21 - 22
Year 1 21
Year 2 21
Year 3 22
Utility
Expense 22
Projected Utilities Expense 22 - 23
Rent Expense 23
Repairs and Maintenance 23 - 24
Supplies 24
Projected Store Supplies Expense 25
Business Permit and Licenses 25
Transportation Expense 25 - 26
Advertising Expense 26
Salaries and Wages 26 - 27
Projected Salaries and Wages 27
Benefits Contribution 27
Projected Contribution 28
Summary of Expenses 28
Chapter 5: Financial Aspect 29 - 33
Total Projected Cost 29
Projected Income Statement 30
Projected Cash Flow 31
Projected Balance Sheet 32
Financial Ratio Analysis 32
Gross Profit Ratio 32
Net Profit
Ratio 33
Return on Investment 33
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CHAPTER ONE
INTRODUCTION
A study conducted by Abueg (2010), says that selling second-hand clothes or the so-called
ukay-ukay/thrift store is very rampant all over the Philippines. It shows that the primary factor why
many people choses to buy is its affordability and availability of branded items . Since the
pandemic has shattered and affected the world, businesses seek different ways for the survival of
their business. As physical stores close from time to time, online stores have found their best way
to attract customers. This idea came to the aspiring micro-entrepreneurs to engage in this kind of
activity and started the bloom of online selling. Putting up online stores and doing live selling is a
kind of strategy that some businesses engage in, thus giving ideas to the researchers to find its
As entrepreneurs, retailers conducted some strategy through inventory turnover and quick
circulation from racks to stock and also provided affordable prices to approach various types of
customers. Since the situation of business has been affected by sudden changes, this study aims to
learn how ukay-ukay business owners deal with the change of the market environment and also
In this kind of business, owners tend to strengthen their bond with their customers through
being hospitable and complying with their requests (Han, 2013) and since physical contact with
customers are controlled researchers aim to learn how these owners invite customers considering
This sudden change is a challenge especially in this kind of business that leads researchers
to be determined to know what other strategies owners applied to save their business and aims to
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give them ideas and hints if the online selling strategy is feasible that could help their business to
As the market widens its scope, the competition among business gets tight and the rivalry
has gone stronger. This has also been challenged by the pandemic crisis and led businesses to
formulate effective strategies that could keep them not just amidst the crisis but also throughout
the business cycle. Ukay-ukay business depends on the willingness of the customer to buy their
product and it is already known that their way to keep these customers on patronizing their store
is by giving it off with a very cheap price. However, customers also look for the quality of the
product and bargain with their willingness to pay. But as online shops started to bloom, ukay-ukay
stores are slowly losing their fame and attractiveness to customers. Hence, this feasibility study
tends to learn if the online selling of ukay-ukay garments is feasible and effective. In addition, this
study includes the other factors a business owner would consider in engaging in online business.
Aside from the pandemic crisis, different competitors of selling garments arose having
lower prices of ready to wear clothes making the ukay-ukay business become a second choice since
ukay-ukay- is an already used garment. The rivalry somehow caused the ukay-ukay business to
lose its appeal towards the new generation. A kind of situation like this pressures thrift stores to
improve their store ambiance and product qualities while maintaining the kind of price system they
do.
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Objectives of the Study
Oroquieta City.
3. To formulate ideas in how to retain customers and ensure their trust and
loyalty.
business.
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The following is the financial objectives of this study
1. To assess a business’ possible profit raise upon engaging in this online ukay-
ukay business.
statements.
This part shows the purpose and the benefits upon completion of this study. The following
This study will benefit the researchers in identifying the pros and cons of having online
ukay-ukay business. The purpose of this research is to determine the feasibility and effectiveness
This study also benefits the ukay-ukay entrepreneurs by giving them the idea on how to
manage their business, and to help them in their steps to upgrade their simple business to the online
world. This feasibility study would be their starting basis for the innovation of their business
structure. The transition of their business would be a challenge especially to those not tech savvy
owners therefore, included in this feasibility study is the hiring of workers and their respective
responsibility.
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Another beneficiary of this feasibility study are the customers since this transition of
business structure would be more convenient, especially millennial patrons of ukay-ukay clothing.
This study is beneficial to customers since they should be the first to know the essential matters
Lastly, this study is beneficial to the business industry since this will let entrepreneurs and
aspiring entrepreneurs on how to manage and run an online clothing business as well as have an
overview in this kind of business. This can also provide competitors with a different approach to
This feasibility study is expected to be conducted in Poblacion II, Oroquieta City wherein
most businesses are located and the numbers of ukay-ukay stores are enough to have multiple
choices. Moreover, this study will cover those entrepreneurs who see this business transition as an
opportunity for the growth of their business. As a supporting idea, this study also includes online
sellers which sell ready to wear clothes and also pre-loved garments.
Some of the expected constraints include the reluctance of business owners to participate
and also those who will neglect the idea due to different reasons. At the same time, the responses
of the online sellers would also be a challenge since researchers cannot assure their availability to
Customer responses will be collected from residents of Oroquieta City and other
neighboring municipalities regardless of age, gender, social and economic status, concluding that
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Methodology
Considering today’s situation, the researcher will utilize online platforms in gathering data
by sending out online survey forms to the chosen customer respondents. Also, researchers
conducted an online interview to two or more online sellers whose primary products are clothing
whether brand new or pre-loved. To ensure everyone’s safety, no face to face acquisition of data
is conducted.
Research Design
The study employed the feasibility study design which involved an extensive and
systematic analysis of all factors affecting the market, financial, technical and management success
Research Procedure
The researchers used survey questionnaires to collect information from the prospective
customers. These customers are residents from Oroquieta City and from neighboring
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Online interview is conducted to online sellers whose business line is clothing and
garments whether brand new or pre-loved. This is to gather accurate data from first hand
Sampling Procedures
The researchers used the descriptive and correlational type of research and questionnaire
for the survey. In selecting the sample, the researchers used a random sampling method. The survey
was conducted by the researchers. Researchers give unbiased opinions in assessing the samples
The ukay-ukay clothing business has already occupied the hearts of many Filipinos. It is
already known to the Philippines as a cheap but fashionable source of clothes. Its bad reputation
does not stain its name for the Filipinos despite it being harmful and worn out as they say. The
spread of ukay-ukay shops has become a norm among Filipinos. With its cheap and affordable yet
still having that quality people look for, ukay-ukay will always be an option for the people.
The sustainable fashion theory includes that for fashion to be sustainable, it must consider
the economic, environmental, cultural, and social objectives (Wang et. al, 2019). In this research,
researchers conclude that ukay-ukay can actually be an alternative model for sustainable fashion.
The market for secondhand garments originated in Baguio City, Benguet. This business wasn't
moved even if the Republic Act 4653 (ratified July 1966) had been enacted which imposed the
confiscation and/or burning of such imported commodities. Filipinos believed that there is no clear
implementation of this law thus making the ukay-ukay business looks legal (Abueg, 2005).
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As online business has already made its name to the market, (B Kurniawan and N M
Gunawan, 2019) stated that most online sellers use their social media as promotional media and
websites because of its easy use and accessibility. According to them, most users of online business
are students and they prefer to be in this business to utilize the technology in the market. Kozinets,
R.V et al states how marketers use social media marketing methods facing the situation of network
shipping and presented a study of marketing campaigns where mobile phones are primarily used
for blogging and online marketing. Soegoto and Akbar, 2018 concluded in their research that the
internet plays an important role in this new business era and in the increasing of sales and purchase
transactions.
Definition of terms
marketing - n. the action or business of promoting and selling products or services, including
ukay-ukay - a Philippine store where secondhand items such as clothes, bags, shoes, and other
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CHAPTER 2
Marketing Aspect
Market Description
Second-hand retailing can has been very popular in the business industry. From the start
of its bloom until many entrepreneurs find it a good choice to start a business. However, Han
(2013) making suitable business strategies and customer service has not been recognized since
retailers lack enough information which made it difficult to diverse business management styles,
marketing strategies and challenges of second-hand retailers. As time passes by, competition in
this area of the business line has widened giving customers many options making it challenging
Moda e Bella, from its english term, “beautiful fashion” is a clothing store which sells
second-hand clothes or as we call it ukay-ukay. This is not a common ukay-ukay store as owners
also engage in the new market trend which is online selling. This shop sells fashionable and
affordable ukay-ukay with excellent quality that would obviously let the customer join the fashion
trend. Moda e Bella aims to attract customers who are fond of buying clothes both on physical
stores and online. Utilizing the rise of new technology, Moda e Bella’s target market is not only
people living in Oroquieta City but even from neighboring municipalities which could be reached
Moda e Bella assures customers with best quality products that would not be out of style.
Moreover, the online selling could be an advantage from local competitors since it could widen
the scope of the said business. With products of good quality, fashionable and are handled properly
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that would not make it obvious that it is a second-hand clothes, Moda e Bella’s products will make
Location
The proposed business will be located in Poblacion II, Oroquieta City, along the National
Highway fronting Stella Maris College Diamond 1. The said space was once rented by a printing
Figure 1
Demand
Historical Demand
From research conducted about ukay-ukay in Oroquieta City, it is found that the majority
of young females have patronized ukay-ukay clothes and are willing to buy such items. Moreover,
it is found that during those times, consumers prefer to buy clothes from small stores where it is
more accessible and convenient to go. A higher percentage of the respondents say that they found
ukay-ukay clothes appealing which is a positive feedback to this proposed business. Majority of
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the targeted customers are young females especially college students who find ukay-ukay clothes
Projected Demand
For the computation, researchers gather data through surveys and randomly selected
samples as the basis for the demand analysis of the proposed business. Majority of the respondents
were aged 20 and above which shows their willingness to buy ukay-ukay clothes.. 96.6% are
familiar with online shops and 75.9% say they buy online occasionally. This said conclusion and
analysis could be used as a basis of the longer demand of ukay-ukay online since it has been already
introduced to the public and was patronized by most of the young-adult consumers.
Supply
Historical Supply
For the historical supply, the researchers interviewed one (1) existing business with the
same nature located at Poblacion II, Oroquieta City. From the gathered data, they acquire supply
through bulk orders coming from different suppliers. Since they sell various products, they buy
Projected Supply
Moda e Bella aims to sell fashionable clothes and is limited to dress, blouse, jeans and
maong shorts, and men’s t-shirts following the fashion trend. Since, the targeted products are on
these only, supplies would be acquired from online shops who sell particular clothes in line with
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Marketing Mix
Price
It is already known that ukay-ukay sells cheap, affordable and good quality clothes.
Furthermore, from the survey conducted, 58.6% of the respondents state that they purchase
clothing depending on their budget. This could be a basis for the researcher to retain the usual
pricing of ukay-ukay products which is having low yet justifiable prices of garments.
Table 1
Product
The cleanliness and safety of garments is the owners’ priority. Therefore, before putting
the garments to display, it will be first washed and cleaned by laundry services, then ironed for a
pleasant presentation. Clothes will be checked from possible defects and to make sure it is usable.
Customer’s satisfaction is always considered and with proper arrangement and presentation of
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Promotion
Ukay-ukay stores usually conduct a price drop every month. In Moda e Bella, aside from
conducting price sales, promoting online through different social media platforms (e.g live selling
in Facebook, posting in marketplace) is done from time to time. This is to make sure that the online
shop could reach beyond the expected customers which brings Moda e Bella’s products right into
their places.
Distribution
89.7% of the respondents consider the shipping fee before finally purchasing the product.
Since the shipment often varies to the distance between the store and the destination, Moda e Bella
aims to give a fair shipment fee by giving considerations to bulk orders. This would mean that
purchasing more products could give customers less shipment fee. Delivering of products is
through delivery businesses such as J&T Express. Shipping fee is shouldered by the buyer.
Sales Revenue
The table below shows the sales revenue of Year 1 of “Moda e Bella” business. The data
stated are based on the computation from the number of pieces purchased per year. Supply
Table 2
YEAR 1
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Blouses and 30% 6,000 30.00 180,000
shirts
The table below shows the sales revenue of Year 2 of “Moda e Bella” business. The data
stated are based on the computation from the number of pieces purchased per year. Supply
Table 3
YEAR 2
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Sales Revenue Forecast
The table below shows the sales revenue of Year 2 of “Moda e Bella” business. The data
stated are based on the computation from the number of pieces purchased per year. Supply
Table 4
YEAR 3
Summary of Sales
The table below shows the summary of total sales revenue for the years 1, 2, and 3.
Table 5
1 715,000
2 935,000
3 1,140,000
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CHAPTER 3
“Moda e Bella'' is a sole proprietorship form of business. This is considered as the simplest
form of business organization. It is a type of enterprise that is owned and run by one person and in
which there is no legal distinction between the owner and the business entity. The capital is
provided itself, so as the expense and profit of the business. The overall decision is on the owner
Mode of Financing
The mode of financing is from personal finance of owners. Each owner contributed 50%
The owners will be the one who manage and decide what will be the activity and operations of the
business. The table below shows the organizational structure of the business.
Figure 2
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Management Qualifications and Functions
The table below shows the qualifications and functions of the workers. This would help them to
Table 6
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payments, issue ● Ability to handle
receipts, answer transactions accurately
inquiries, and provide and responsibly.
helpful information to
customers.
● Processing refunds
and exchanges,
resolving complaints.
Also, wrapping
purchases to ensure
safe transport.
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CHAPTER 4
Technical Aspect
Store Layout
Figure 3
FIXED CAPITAL
Table 7
EQUIPMENT
Subtotal 13,998.00
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FURNITURE AND FIXTURES
SUB-TOTAL 19,800.00
Equipment
Depreciation
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Chair 700.00 2 350.00 350.00 0
Total Purchases
Table 9 (Year 1)
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Table 9.3(Year 3)
Utility Expense
Presented in table below is the possible utilities expense to be incurred by the proposed
Table 10
TOTAL 21,000.00
Table 11 shows the projected utilities expense for the first three years. It is assumed that
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Table 11
YEAR AMOUNT
1 P 21, 000.00
2 22, 050.00
3 23, 152.50
Rent Expense
Table 12 shows the rent expense of the building where the proposed business will be
located and it is assumed to increase by 5% per year. Rent expense is estimated at 8,000 per
month.
Table 12
YEAR AMOUNT
1 P 96, 000.00
2 100, 800.00
3 105, 840.00
The proponents make sure that they have purchased high quality equipment. This is to
avoid errors in terms of business operations. The proponents decided to allocate P3,000.00 for its
maintenance to make sure that all of the equipment to be used would function well and it was
YEAR AMOUNT
1 P 3,000.00
2 3, 300.00
3 3, 630.00
Supplies
Table 14 shows expenses of supply that will be used by the business. This will serve as a
Table 14
SUPPLIES EXPENSE
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Projected Store Supplies Expense
Table 15 shows the projected store supplies expense of the business. It will increase by
5% per year.
Table 15
YEAR AMOUNT
1 P 5, 520.00
2 5, 796.00
3 6, 085.00
establishment in order for the starting business to be legal. It is assumed that the business permit
Table 16
YEAR AMOUNT
1 P 3,000.00
2 3,150.00
3 3,307.50
Transportation Expense
Table 17 shows the Transportation Expense of the business which is used in purchasing
necessary material for the operation of the business which is used in purchasing necessary
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material for the operation of the business and the proponents assume that it will increase by 5%
per year.
Table 17
YEAR AMOUNT
1 P 24,000.00
2 25,200.00
3 26,460.00
Advertising Expense
Table 18 shows the Advertising Expense of the business which will be used for paying
the load expense when promoting the products online and by conducting live selling. The
Table 18
YEAR 1 2 3
Table 19 shows the salaries and wages of the employees were the monthly salary of
Table 19
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Sales lady/boy 300.00 9,000.00 108,000.00
TOTAL 342,000.00
Table 20 shows the projected salaries and wages of the employees where there is an
Table 20
Benefits Contribution
Table 21
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Projected Contribution
Table 22
Summary of Expenses
Table 23
Operating Expenses
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CHAPTER 5
FINANCIAL ASPECT
The proposed business needs 150,000.00 to support the operation of the business.
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Financial Ratio Analysis
In determining the projected performance of the proposed business, the financial rations
The Gross Profit ratio for the first three years of business operations of the proposed
business are 76%, 78%, and 78% respectively. Below shows the proposed business performance
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Net Profit Ratio
The net profit ratios of the first three years of operation of the proposed business are 2%,
20%, and 29% respectively. Below show the proposed business will be efficient in converting
Return on Investment
The return on investment results in 8%, 53% and 48% respectively. The computation
shows below.
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