Human-induced critical incidents are cause by humans or it is man made incidents some

examples are hostage-takings, kidnappings, suicides, murders and assaults or something that
cause someone bodily harm or death. Natural disaster incident are incidents that are not made
by humans but cause by unforeseen critical movement of nature or techinical error some
examples are airplane crashes, floods, fires, tornadoes and earthquakes.

An escalation protocol is a set of methods that help in dealing with potential problems.
This method is implemented to control and plan the critical incidents. escalation protocol is very
important not only to deal with unforeseen events but also to give awareness and preparedness
to the management