1.

Critical incident management defines the process of organization's operations,

services and functions to manage high-priority assets and situations. A Critical Incident is also
defined as ‘a threat to the operation, safety or reputation of an organisation and these threats
are unpredictable and surprising.

2. Police critical incident management was created in order to serve its purpose which is
to restore the normal operation, services and functions of such management. Furthermore,
incident management provides a plan to avoid or lessen the damage that could be done
because these threats are unpredictable and surprising incident management gives significant
impact when it comes to preparation and readiness to the outcome of the critical incident.