LETTER OF COMPLAINT

Letters of complaint are written when you have a problem with a product or a facility. The tone
of this letter has to be very polite.

FORMAT

Sender’s address(3-4 lines)

House no.

Area

City with pincode

Date(in full form)

Receiver’s address(3-4lines)

Designation

Company’s name

Area

City with pincode

Dear Sir/ Madam

Subject:
Body of the letter
Para 1 - Purchased
*When?
* Where?
*What? Model/ Brand
- Mention bill no.
Para 2 – Describe the problem/ issue. (atleast 2 points)
Para 3- Conclude. Explain that you look forward to receiving a resolution.(Either replacement or
repair). Set a date or time limit.
Thanking you(optional)
Yours sincerely
Name
Designation(if required)
Encl: Receipt of the bill paid and order form
SAMPLE LETTER
You are Gunjan/ Gaurav, a resident of Ahmedabad .You have recently bought a Samsung
Refrigerator from Adishwar Electronics, Bopal. The refrigerator is giving you lot of problem.
Write a letter of complaint to the Sales Manager of the company regarding the problem.
403, Sun Apartment
Shalimar Bagh
Ahmedabad- 380033

12thJune, 2019

The Sales Manager

Samsung Electronics Ltd.
M. G. Road
Ahmedabad-380085

Dear sir/ madam

Subject: Faulty refrigerator.
I purchased a Samsung refrigerator, Model no.A235 from your authorised dealer Adishwar
Electronics in Bopal on 25th June 2020.My bill no. is 5674. A copy of the bill has been attached
with the letter. I regret to inform you that the refrigerator is faulty.
The cooling is not enough. The stabiliser is making constant sound. The dealer at Adishwar was
rude when I informed him about the problem. I have also called your helpline number but the
issue has not been resolved. I would appreciate if you could look into the matter and resolve it
soon. I either need a replacement or refund. I regret to state that if immediate action is not taken
I may have to seek help from a consumer protection agency. I am highly disappointed because
such an act of neglect is not expected from your company.
Looking forward to your correspondence and speedy action.

Yours sincerely
Gunjan
Enclosure(s): .Bill copy

PRACTISE LETTER
You are the Physical Education instructor at St. Jesus and Mary School, Agra. You had placed an
order for sports goods with Sunny Sports Enterprises. When the items arrived you found that
some of them were defective. Write a letter to the manager of the company, asking him to
replace the defective items.