MINISTRY OF EDUCATION AND TRAINING

VAN HIEN UNIVERSITY

FACULTY OF FOREIGN LANGUAGES

INTERNSHIP REPORT

Intern’s full name: Nguyễn Đăng Quang

SID: 171A140205
Supervisor: Nguyễn Thị Thanh Hà
Date submitted: 02/09/2021

Dated August 2021

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MINISTRY OF EDUCATION AND TRAINING
VAN HIEN UNIVERSITY
FACULTY OF FOREIGN LANGUAGES

Intern’s full name: Nguyễn Đăng Quang

SID: 171A140205

Hồ Chí Minh City, 2021

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 Meetings with Instructor

Week Date Content Notes

1 First meeting with Ms. Ha. Introduce the
03/07/2021
necessary issues about the internship report.
2 Meet with Mr.Nhan-Southern Customer Service
11/08/2021
Manager of Tan A Dai Thanh Group.
3 Ms. Ha gives feedback and corrects mistakes
22/08/2021
on the internship report.
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5
6
7
8

TP. HCM, ngày 17 tháng 8 năm 2021

TRƯỞNG KHOA

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 ACKNOWLEDGEMENT
I would like to extend our special thanks, warmth and appreciation to all those who
have provided me with the ability to complete this report and assist us at every
point
First of all, I would like to thank our supervisor - Ms. Ha for giving us the
opportunity to make this internship report. She very kind and always teach us how
to solve our problems and approach to the final outcome of the internship report.
She is an easy-going and open-minded person. I can’t imagine what I have to do
with this final work in my internship report without her delicated guildance.I thank
you very much! In my opinion, it was a unipue experience and to research us new
knowledge. It also helps me regain my interest in work and have new plans for
future careers.
Moreover, I would like to thank all of our colleagues. With their frinedliness and
enthusiasm, they have created an enjoyable and extremely comfortable working
environment. We experianced great thing together and they showed us a lot of skill
and funny thing about the work they are doing.
Lately, from the bottom of my heart. Thank you for everything!

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 ABSTRACT
This report refers to the work completed during the online internship with Mr. Nhan
from Tan A Dai Thanh Group, August 11, 2021. First, I would like to introduce the
company including: areas of activity and general characteristics of the working
environment such as vision, mission and goals. Second, I describe the requirements,
processes, and operating methods of the work that I approach. Third, I write about the
time and date of the meeting, the activities performed during the meeting, and the
problems encountered when I took part in it. Fourth, I write about the skills and
knowledge I have learned. Key skills and soft skills support in the major that I need to
improve for my future career. Finally, I write about positive and negative reviews
during my internship at the Company. They are very useful to me in my future work.
TÓM TẮT
Bài báo cáo này đề cập đến những công việc đã hoàn thành trong quá trình thực
tập trực tuyến với anh Nhân từ Tập đoàn Tân Á Đại Thành, ngày 11 tháng 8
năm 2021. Đầu tiên, em xin giới thiệu về công ty bao gồm: lĩnh vực hoạt động
và đặc điểm chung của môi trường làm việc như tầm nhìn, sứ mệnh và mục tiêu.
Thứ hai, tôi mô tả các yêu cầu, quy trình và phương pháp vận hành của công
việc mà tôi tiếp cận. Thứ ba, tôi viết về thời gian và ngày của cuộc họp, các hoạt
động được thực hiện trong cuộc họp, và những vấn đề gặp phải khi tôi tham gia
cuộc họp. Thứ tư, tôi viết về những kỹ năng và kiến thức tôi đã học được. Các
kỹ năng chính và kỹ năng mềm hỗ trợ trong chuyên ngành mà tôi cần cải thiện
cho sự nghiệp tương lai của mình. Cuối cùng, tôi viết về những đánh giá tích
cực và tiêu cực trong quá trình thực tập tại Công ty. Chúng rất hữu ích cho tôi
trong công việc sau này.

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 TABLE OF CONTENTS
CHAPTER 1: GENERAL INFORMATION ABOUT COMPANY.................................................1
I. Addresses:.................................................................................................................................1
II. Vision.....................................................................................................................................1
III. Mission..................................................................................................................................1
IV. Core Value.............................................................................................................................1
CHAPTER 2: DATA COLLECTION METHODS...........................................................................3
CHAPTER 3: INFORMATION ABOUT MEETING WITH THE COMPANY............................4
CHAPTER 4: ACQUIRED KNOWLEDGE AND SKILLS.............................................................5
I. Organization’s structure and functions of each department.................................................5
II. Organization’s Culture........................................................................................................6
III. Introduction of some departments......................................................................................6
IV. Skills acquired/improved and Lesson learned....................................................................7
CHAPTER 5: EVALUATION............................................................................................................8
About knowledge:.............................................................................................................................8
About skills:......................................................................................................................................8
About responsibility at work:..........................................................................................................8
My own limitations need to be overcome:......................................................................................8
About knowledge:.............................................................................................................................9
About skills:......................................................................................................................................9
About manners:................................................................................................................................9
CONCLUSION.....................................................................................................................................9
APPENDICES................................................................................................................................10
References............................................................................................................................................10

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CHAPTER 1: GENERAL INFORMATION ABOUT COMPANY

Established in 1993 and run by a family with 3 generations of entrepreneurs, Tan A

Dai Thanh Group has become a multinational corporation - Establishing and
maintaining its position as The leading manufacturer and supplier of a total water
source solution in Vietnam, looking to the region and the world. Proud to be a
National Brand - Tan A Dai Thanh currently owns a system of 19 member companies;
15 High-tech factories in Vietnam and Laos; 300 affiliated branches; more than 30,000
Selling Points nationwide with an ecosystem of 9 Product Lines. In which, Stainless
steel tanks - Plastic tanks, Water heaters and Solar water heaters are occupying the No.
1 market share in Vietnam.

I. Addresses:

There are three main offices

- NORTHERN OFFICE
Address: 124 Ton Duc Thang, Quoc Tu Giam, Dong Da, Hanoi.
- OFFICE IN Ho Chi Minh city
Address: 416-418-420 Ly Thuong Kiet, Ward 9, Tan Binh, Ho Chi Minh city.
- OFFICE IN DA NANG
Address: Hoa Khanh Industrial Park, Hoa Khanh Bac, Lien Chieu, Da Nang.
II.Vision
From its position as a leading manufacturer and supplier of total solutions for water
resources in Vietnam, Tan A Dai Thanh aims to become a multinational corporation,
multi-field, sustainable development, with prestigious domestic and international
brands.
III. Mission
Their misson is “Prosperating Vietnamese life”
Contributing to building a healthy world, a civilized society, a developed community.
IV. Core Value.
- Building a brand by prestige and quality
- Constantly innovating and creating
- Appreciate people, promote the strength of solidarity

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- Parallel business development same social responsibility
Tan A Dai Thanh Group was born by a group of people: acumen in business; daring,
drastic in action; always strong to overcome all challenges to create a traditional value
with Tan A Dai Thanh identity. The employees of Tan A Dai Thanh Group today
receive the creative and breakthrough energy of the previous generations - confidently
building a Tan A Dai Thanh is a guarantee of Quality, a symbol of the company. belief
in a Vietnamese brand reaching international level. Tan A Dai Thanh not only operates
for the benefit of businesses, but also attaches special importance to the interests of
suppliers, partners, and customers... with the principle of sustainable cooperation -
parallel development. Orientation and compliance with all production and business
activities are aimed at respecting and protecting the environment. Green development
criteria has been thoroughly applied by Tan A Dai Thanh Group in the construction of
factories, production workshops and also in the development of tourism and real estate
projects... Tan A Dai Thanh always attaches great importance to creating products of
national standard quality, bringing practical values and associated with people's lives.
With the concept: Good products are the soul of the business, Tan A Dai Thanh Group
has pioneered in investing and applying modern science and technology to improve
product quality, improve and maintain the quality of products. close to international
standards.

Providing the market with products that help improve water quality, serving the
essential needs of life, Tan A Dai Thanh Group has developed and perfected utility
product lines such as water heaters, lotus flowers. faucets, RO water purifiers... This is
one of the key products that establishes a complete set of water source solutions,
contributing to enhancing the brand value of Tan A Dai Thanh.

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 CHAPTER 2: DATA COLLECTION METHODS

After the meeting with representatives from Tan A Dai Thanh, he passed on his
working experience as well as information about the Group. I feel very excited
and learn more about the company from company related websites, articles and
social media of the company. From there I can gather more information to help
me complete the internship report

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 CHAPTER 3: INFORMATION ABOUT MEETING WITH THE
COMPANY

At 8:30 on August 11, 2021. We had a meeting with a representative of TAN A

DAI THANH corporation, at that online meeting we were able to exchange
about the company's culture as well as other aspects. work experience. Mr.
Nhan, the representative of the group, shared with us about the career orientation
after graduation for students of the English language major, and he also talked
about the importance of the "Business English" major in the market. working
school in Vietnam. And tips to convince employers when applying for an
internship or job application. Thanks to the online meeting, I was able to orient
my work.
In short, this online meeting gave me so many experiences and memories that
even though it lasted only a few hours that I will never forget, it was the perfect
step for me to improve my skills and find the right job. work that will keep me
satisfied from morning till night.

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 CHAPTER 4: ACQUIRED KNOWLEDGE AND SKILLS

I. Organization’s structure and functions of each department

General Meeting of Shareholders

General Assembly

Office of the Board of Directors

General manager

General Manager's Office

Internal Control Board

Research and Customer Planning Office A&F Production Logistic

Development service and Division Division Department
Department center Procure-
ment
Division
Sales and
Marketing
International Planning
Division
Cooperation Depart-
ment Logistic
Department IT
A&F Center
Depart-
ment Department

Management
Center
Procurem
-ent L&C
Marketing Sales Depart- Depart- Production
Department Department ment ment Department

HR
Department
DCB System Member
Factory
General
Support
Department
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II. Organization’s Culture
These are the factors that make up the values and culture of TAN A DAI
THANH company. Those factors are respecting traditional values
Tan A Dai Thanh Group was born by a group of people: acumen in business;
daring, drastic in action; always strong to overcome all challenges to create a
traditional value with Tan A Dai Thanh identity. The employees of Tan A Dai
Thanh Group today receive the creative and breakthrough energy of the previous
generations - confidently building a Tan A Dai Thanh is a guarantee of Quality,
a symbol of the company. belief in a Vietnamese brand reaching international
level. Respecting the interests of partners Tan A Dai Thanh not only works for
the benefit of the business, but also attaches special importance to the interests
of suppliers, partners, customers... with the principle of sustainable cooperation -
but development together. Orientation and compliance with all production and
business activities are aimed at respecting and protecting the environment.
Green development criteria has been thoroughly applied by Tan A Dai Thanh
Group in the construction of factories, production workshops and in the
development of tourism and real estate projects.
Tan A Dai Thanh Group is a Vietnamese multi-industry conglomerate. That
entails a significant amount of effort. In order to undertake good administration
of corporate activities, each independent department will have different tasks.
The Tan A Dai Thanh Group's management department is led by the general
meeting of shareholders. The Board of Directors sits under the general meeting
of shareholders. The General Director is in charge of receiving management
directions directly from the Board of Directors. Supervisory board, research and
development department, international cooperation department, customer
service center, marketing department, procurement planning department, office
department, finance and accounting, production department, and logistics
department are all followed by the heads of departments.
III. Introduction of some departments
The Board of Directors is in charge of directly participating in the enterprise's
management activities. The R&D department is in charge of studying, creating,
and marketing new products as well as improving existing ones. The
International Cooperation Department is in charge of making contact with
overseas customers in order to devise a cooperative strategy. The customer care
center is where clients can get information about plans and services, as well as
get help with difficulties. The product development business plan and marketing
the product to the market are the responsibility of the Sales and Marketing
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Department. Human resource management, recruitment, legal, information
technology, and support are examples of back office functions. Audits, metrics,
and markets are all handled by the finance and accounting department. The
production division oversees the manufacturing process as well as the homes of
the members. The Logistic Department is in charge of managing the domestic
and international supply chain.

IV. Skills acquired/improved and Lesson learned.

After the meeting, I learned some skills and also need to improve some skills so
that I can develop more. The first skill is Communication skill, this is a skill that
I need to improve when I want to apply for a job as well as work, because it
helps me to be active and have new relationships. The second skill is Skills to
work independently and in groups.
About skills to work independently: I rely on the knowledge learned in class,
with teachers, teachers and part-time work. my last time. With all this
knowledge, I am more confident with my work. All the life skills and skills on
the text book improved me personally and helped me a lot from this job.
About teamwork skills: I learned some skills that I didn't have with all my
teammates, I learned how to work as a team and how a project works with
multiple teams. Working with my teammates helps me to know my weaknesses
and how to overcome them. The third skill is Foreign language skill: I learned a
lot of new words, some words that I didn't know before, and a lot of new
business words. All this knowledge has improved my skills and experience of all
things surrounding my future job. The fourth skill is Office computer skills, I
have learned many office computer skills such as some applications you need to
be proficient in such as Excel, Word, Powerpoint, ... and know which part to
learn first to do your job. I also learn how they work on the internet. Some skills
can help me improve my computer skills.

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 CHAPTER 5: EVALUATION

About knowledge: I have learned necessary skills and useful knowledge after meeting
with the representative of the corporation. I got answers to questions that I didn't
understand.
About skills: My strenghts is working in group, I feel more confident when working
with everybody and doing anything together. I know how to solve some problem and
how to control partner feeling at basic level. I know how to note main problem of the
other inside my head so it will help me to know what thing my partner want me to
solve. In my opinion, this is the key to make your job more easier
About manners: I’d love to clean up my working site, I this this is a good thing for me
because i can organize everything neatly, this habit help me to find out what thing i
have to do first and in some case, i will doing main mission more easier. My lifestyle
and the way i solve any problem very simple so maybe it will able to help me in this
work because i will find the solution more faster and resolve more requests to my
customers.
About responsibility at work: I always admit my wrong point and find ways to
changing my mistakes so this will make me gain more experience and trying everyday
to improve myself, make me more useful with my boss. I have a lot of responsibility
about times so i will never be late for my work. I think working in time alway the first
thing you need to do if you want to have a job.
My own limitations need to be overcome:
Beside, there are still some shortcomings of myself that need to me overcome:

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About knowledge: There are many thing i didn’t know about my job like what should
i do in some special case, random things can happen during work and with my
knowledge will be able to help me solve all case in word. My grammar still not my
strength to so maybe it will make my job harder. I need to improve my english
grammar and research again my job more careful to find out all thing i need to study
and improve it everyday.
About skills: My skills in using Word and Excel are not good. I can do basic skills but
my job requires me more than this. I must be proficient in Excel because my future
work will require a lot of knowledge of Excel and related software. My
communication skills are still weak so I also need to improve, for me, to succeed in the
service industry, communication skills are very important, so I have to change myself
and do it from now on.
About manners: I think my manners still good until now but there are something i
need to give a lot of attention is i’m very easier to forget something and it truly a most
worst thing if you want to go for this work. Remember everything are most basic thing
you have to passed before work. I need to change this right now, at least i need to
make a note for all work i need to do and do it as soon as possible. If i let the work
later maybe i will forget about it. So take note for anything will be the best solution for
me.
Because of the epidemic situation, we have to practice online, I hope that when the
epidemic ends, the school will have some plans to predict such cases, I hope the school
will have more internship facilities, the internship will be longer. 1 or 2 days.
Regarding the curriculum, I think the school's current curriculum is very good.
In the future, when the following courses go to practice, I hope that they will prepare
well for the internship, always have a pen and paper ready to record useful
information, always prepare questions. that I ask to avoid not knowing what to ask.

CONCLUSION
In conclusion, this internship has been an excellent and rewarding experience. We
have gain a lot of knowledge about our future job, how to be improve myself skills and
some ways to make me success. I have learned a lot through this internship like how to
communicate with other people, how to find and solve the main problem of customer
and how to improve myself to be able for this job. They share with us their experience
and skills. Moreover, This internship help us to find out what ours strenghts and
weakness, which helped us to define what thing we net to study more and improve my
skills in the coming time. But beside all that, it gave us new insights and motivation.

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APPENDICES

Điểm danh. Danh sách TTCS HK3 2020-2021.xls

References
Thành, T. Á. (n.d.). Tân Á Đại Thành. Retrieved from tanadaithanh: https://tanadaithanh.vn/gioi-
thieu/

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