b0750cp e

Maintenance Advisor
Maintenance Response Center
User’s Guide
*B0750CP* *E*
B0750CP, Rev E
March 2021
https://www.se.com
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Maintenance Response Center User’s Guide
Table of Contents
Preface ...............................................................................................................5
Features in the Maintenance Response Center ..................................................5
Revision Information.........................................................................................6
Related Documents..........................................................................................6
Schneider Electric Products Mentioned in this Document ....................................6
Global Customer Support .................................................................................6
We Welcome Your Comments...........................................................................7
Chapter 1: Getting Started ..............................................................................8
Configuring Your System ..................................................................................8
Internet Explorer Security Settings ...............................................................8
Accessing the Maintenance Response Center....................................................8
Accessing Wonderware Skelta BPM..................................................................8
Logging in to the Maintenance Response Center ................................................9
Logging in to Wonderware Skelta BPM ..............................................................9
Maintenance Response Center Licensing ........................................................10
Contacting License Support ......................................................................10
License Types .......................................................................................... 11
License Conditions ...................................................................................12
Viewing License Status .............................................................................12
Setting Up and Managing the Maintenance Response Center ...........................12
Managing Roles and Permissions..............................................................13
Managing Active Directory Groups and Area Assignments...........................15
Understanding the Dashboard.........................................................................17
NAMUR Categories and Symbols ..............................................................17
ISA108 Criticality Levels ...........................................................................18
Using Gadgets .........................................................................................19
Chapter 2: Using the Condition Summary ..................................................23
Navigating to the Condition Summary ..............................................................23
Viewing Tag Details ........................................................................................24
Tag Information Panel ...............................................................................25
Asset Information Panel ............................................................................25
Active Tag Conditions Panel ......................................................................26
Work Orders Panel ...................................................................................26
Acknowledging Conditions ..............................................................................27
Acknowledging All Conditions....................................................................27
Acknowledging Multiple Conditions ............................................................28
Shelving Conditions........................................................................................28
Customizing Shelving Durations ................................................................28
Unshelving Conditions ..............................................................................29
Viewing Shelved Conditions ......................................................................30
Viewing the Asset Condition History ................................................................31
Asset Information .....................................................................................31
Condition History ......................................................................................32
Viewing the Asset Work Order History .............................................................32
B0750CP, Rev E 3
Asset Information .....................................................................................33

Work Order History ...................................................................................34
Searching for a Tag ........................................................................................34
Chapter 3: Requesting and Managing Work Orders .................................36
Requesting Work Orders ................................................................................36
Creating a Work Order for a Condition........................................................36
Creating a Work Order for an Asset............................................................37
Managing Work Orders...................................................................................38
Completing Supervisor Tasks ....................................................................38
Completing Technician Tasks ....................................................................42
Chapter 4: Using the Reports Portal ............................................................46
Viewing Reports.............................................................................................46
Customizing Reports ......................................................................................46
Building Reports.............................................................................................47
Navigating to the Report Server .................................................................48
Building a New Report ..............................................................................50
Testing a Report .......................................................................................58
Chapter 5: Maintaining the MRC Database ................................................60
Monitoring Transaction Log Size .....................................................................60
Shrinking a Transaction Log File ................................................................61
Backing Up a Database ..................................................................................62
Backing Up a Database Transaction Log ....................................................62
Restoring a Database.....................................................................................64
Index .................................................................................................................67
4 B0750CP, Rev E
Preface Maintenance Response Center User’s Guide
Preface
The Maintenance Response Center (MRC) is part of EcoStruxure™ Maintenance
Advisor, which also includes EcoStruxure Condition Advisor, Foxboro™ DCS
Condition Advisor, and the embedded Wonderware Skelta Business Process
Management (BPM) and Workflow Software.
The MRC provides condition information about your devices to help you identify and
prioritize the maintenance tasks required to keep your facility running efficiently and
effectively. The MRC provides condition context, history, and severity to help you
strategically resolve issues. You can also shelve and acknowledge conditions.
In addition to storing and sorting conditions by severity, you can generate condition
reports. Reports provide a view of what is currently happening with your assets, and
also allow you to run an inquiry on the asset condition history. Having more
background knowledge and a broader view of a condition can assist you in making
maintenance-related decisions.
Features in the Maintenance Response Center

• Integrates with any OPC DA-compliant process control system.
• Uses industry-standard categories and symbols, such as ISA 108 and NAMUR
NE 107.
• Provides multiple permissions and roles.
• Integrates with Wonderware Skelta BPM workflow process.
B0750CP, Rev E 5
Maintenance Response Center User’s Guide Preface
• Provides a dashboard with preconfigured gadgets that display active conditions

by severity, condition arrival rate, shelved conditions, and local weather.
• Allows conditions to be acknowledged and shelved.
• Provides various types of reports, including a report on an asset’s condition
history.
For detailed information about this release, see Maintenance Response Center
Release Notes (B0750SN).
Revision Information
This revision of this document includes these changes:
Global Updated licensing support contact information.
Related Documents
• Maintenance Response Center Release Notes (B0750SN)
• Maintenance Response Center Installation Guide (B0750CQ)
• EcoStruxure Condition Advisor Installation Guide (B0750CU)
• EcoStruxure Condition Advisor User’s Guide (B0750CS)
• Foxboro DCS Condition Advisor Installation Guide (B0750CR)
• Foxboro DCS Control Software Deployment Guide (B0750BA)
• Using HART Instrumentation with the Foxboro EcoStruxure DCS (B0750CM)
• Implementing FOUNDATION Fieldbus in the Foxboro EcoStruxure DCS
(B0750DA)
• EcoStruxure Maintenance Advisor Product Specification (PSS 41S-6MainAdv)
Find the latest version of these documents on Global Customer Support at
https://pasupport.schneider-electric.com (registration required).
Schneider Electric Products Mentioned in this Document

EcoStruxure™ Condition Advisor
EcoStruxure™ Maintenance Advisor
Foxboro™ DCS Condition Advisor
Maintenance Response Center
Wonderware™ Skelta Business Process Management (BPM)
Global Customer Support

For support, visit https://pasupport.schneider-electric.com (registration required).
6 B0750CP, Rev E
Preface Maintenance Response Center User’s Guide
We Welcome Your Comments

We want to know about any corrections, clarifications, or further information you would
find useful. Send us an email at systemstechpubs@se.com.
B0750CP, Rev E 7
Maintenance Response Center User’s Guide Chapter 1: Getting Started
Chapter 1: Getting Started

Configuring Your System
To run the MRC web application, we recommend that you use the latest version of an
HTML5-compliant web browser. These recommended browsers have been tested
with the MRC application:
Device Browser
Desktop Internet Explorer 11
Microsoft® Surface with Windows 10 Internet Explorer 11
iPad Safari
Android tablets Google Chrome
Internet Explorer Security Settings

If you’re using Internet Explorer, set these security settings:
1. Under Tools > Internet Options, click the General tab. Click Tabs. Click Always
open pop-ups in a new tab.
2. Under Tools > Internet Options, click the Security tab. Click Internet Zone.
Click Custom level.
3. In Settings, under “ActiveX controls and plug-ins,” enable these options:
– Only allow approved domains to use ActiveX without prompt
– Run ActiveX controls and plug-ins
4. In Settings, under “Scripting,” enable these options:
– Active scripting
– Scripting of Java applets
5. Click Trusted Sites Zone, then click Sites.
a. Add: http://<server name>, where <servername> is the server where
the MRC Web Server is installed, to the list of trusted sites.
Accessing the Maintenance Response Center

In your web browser, enter the URL for the Maintenance Response Center (MRC)
web app:
http://<servername>/MRC
Where <servername> is the server where the MRC Web Server is installed. Log in
using your credentials. See Logging in to the Maintenance Response Center, page 9.
Accessing Wonderware Skelta BPM

In your web browser, enter the URL for the Wonderware Skelta BPM web app:
http://<servername>:8000/EnterpriseConsole
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Chapter 1: Getting Started Maintenance Response Center User’s Guide
Where <servername> is the server where Wonderware Skelta BPM is installed. Log
in using your credentials. See Logging in to Wonderware Skelta BPM, page 9.
Logging in to the Maintenance Response Center

1. In your web browser, go to http://<servername>/MRC, where <servername> is
the server where the MRC Web Server is installed.
A Windows Security dialog box appears.
2. Enter your MRC user account username and password.

3. Click OK.
The Maintenance Advisor window appears.
Logging in to Wonderware Skelta BPM

1. In your web browser, go to http://<servername>:8000//EnterpriseConsole, where
<servername> is the server where the Skelta BPM Web Server is installed.
A Windows Security dialog box appears.
B0750CP, Rev E 9
2. Enter the Enterprise Resource Planning (ERP) supervisor or technician

username and password.
3. Click OK.
The Enterprise Console window appears.
4. Click the Active Directory link.

The Skelta BPM Enterprise Console appears.
Maintenance Response Center Licensing

The MRC application requires commercial licensing. The One Licensing platform
allows you to manage the licenses for Maintenance Advisor products. MRC licensing
is based on tag count. A tag is counted only if it is assigned to an asset. You might
need to activate more than one license to accommodate the number of tags at your
site.
For information on activating and managing your licenses, see Maintenance
Response Center Installation Guide (B0750CQ).
Contacting License Support

To purchase MRC licenses, contact your local Schneider Electric sales representative.
If you have questions about licensing, contact your software registration center:
https://www.se.com/ww/sites/corporate/en/support/software-licensing/contact-us.
10 B0750CP, Rev E
License Types
The MRC licensing is based on the number of tags assigned to an asset on your site.
A tag is a name assigned to an asset. When you assign a tag to an asset, you can
receive commissioning and reporting messages for that asset. An asset can be
associated with one tag at a time. You can purchase any number of these licenses.
Base Licenses
Start using MRC with these licenses.
License Type Maximum Number of Tags

Maintenance Advisor 250 250
Maintenance Advisor Unlimited Unlimited
Update Licenses
If you are updating to a newer version of MRC, you can purchase these licenses.
License Type Maximum Number of Tags

Update to Maintenance Advisor 250 250
Update to Maintenance Advisor Unlimited
Unlimited
Add-on Licenses
If you reach the maximum number of tags on your base or update license, you can
purchase licensing for additional tags. For example, if you have Maintenance Advisor
250 and purchase Maintenance Advisor add 250, you would have licensing for up to
500 tags.
License Type Additional Tags

Maintenance Advisor add 250 250
Maintenance Advisor add 1000 1000
Update to Maintenance Advisor add 250 250
Update to Maintenance Advisor add 1000
1000
B0750CP, Rev E 11
License Conditions
Licensing is handled by the MRC Asset and Condition service. The MRC Asset and
Condition service starts when these conditions are met:
• A license has been activated
• The tag count has not exceeded the licensed tag count
The licensed tag count is based on your active licenses. The MRC Asset and
Condition service checks for activated licenses every 24 hours. For the unlimited
license, tags are not counted.
If your assigned tag count exceeds your licensed tag count or a license is inactive, the
MRC Asset and Condition service does not start.
If you activate a license to increase your licensed tag count, restart the MRC Asset
and Condition service for the newly activated license to take effect.
Viewing License Status

To view your license status in the MRC web application, click the menu icon in the
header to expand the menu. The license status message is in the drawer footer,
above the Schneider Electric logo.
NOTE: If you have an unlimited license, no message appears.
Setting Up and Managing the Maintenance Response Center

The administrator is responsible for setting up and managing roles and groups in the
Maintenance Response Center. Use the Settings page for:
• Managing roles and permissions
• Managing groups and areas
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Managing Roles and Permissions

Administrators can create application roles and assign permissions to those roles.
After a role has been created, administrators can modify the permissions on an
existing role, which allows them to modify security without having to delete and re-
create roles.
Creating Roles and Assigning Permissions
1. Click the menu icon, then click Settings.

2. Expand Roles.
3. Click Add Role.
The Add Role dialog box appears.
4. In the “Role” field, enter the role name.

5. Select the checkboxes next to the permissions you want to grant to the role.
B0750CP, Rev E 13
6. Click Save.
The role and permissions appear in the grid in the Roles section.
Editing Roles and Permissions

2. Expand Roles.
3. Click the pencil icon next to the role that you want to edit.
The Edit Role dialog box appears.
4. Change the permissions by selecting or clearing the checkboxes next to the

permissions.
NOTE: You cannot edit the role name. To change the role name, delete the
role and recreate it with a new name. For more information, see Deleting
Roles, page 15.
5. Click Save.
The updated role and permissions appear in the grid in the Roles section.
14 B0750CP, Rev E
Deleting Roles

2. Expand Roles.
3. Click the lock icon next to the role that you want to delete.
A confirmation dialog box appears.
4. Click OK.
The deleted role no longer appears in the grid.
Managing Active Directory Groups and Area Assignments

After you create roles, you can assign Active Directory groups to those roles, which
allows you to manage your users and permissions more efficiently. You can then
assign the groups to a specific area of the plant. Group members see areas only
assigned to them, allowing them to focus on the conditions of specific devices in that
location.
Adding Groups from Active Directory

2. Expand Groups.
3. Click Add Group.
The Add Group dialog box appears.
4. Click the checkbox next to the group name you want to add. You can add one
group at a time.
5. Click Save.
The group that you added appears in the grid.
B0750CP, Rev E 15
Assigning Roles and Areas to Groups

2. Expand Groups.
3. Click the pencil icon next to the group that you want to edit.
The Group Role and Areas dialog box appears.
4. In the Role menu, select a role.

5. Click the checkboxes next to the areas that you want to assign to the group. If you
do not select any checkboxes, the group can see conditions from all areas.
NOTE: An area becomes available to assign to a group after a condition has
been received from a device assigned to the area, or after a device that is
assigned to the area has been commissioned.
6. Click Save.
The updated group, roles, and areas appear in the grid. When group members
log in to the MRC, they see the conditions for their assigned areas in the
Condition Summary and in the dashboard gadgets.
Deleting Groups

2. Expand Groups.
3. Next to the group you want to delete, click the lock icon.
A confirmation dialog box appears.
4. Click OK.
The deleted group no longer appears in the grid.
16 B0750CP, Rev E
Understanding the Dashboard

The dashboard is the Maintenance Response Center home page. This page is made
up of “gadgets”, which are shortcuts to the tools and information you likely use most
often. The dashboard appears when you first log into the MRC.
NAMUR Categories and Symbols

The MRC utilizes NAMUR NE 107, a standard set of symbols and status summaries
established by the international user association NAMUR and used in the self-
monitoring and diagnosis of field devices.
For more information about NAMUR, see, http://www.namur.net/en/.
The NAMUR NE 107 severity categories are:
Table 1 - NAMUR NE 107 Categories and Symbols
Category Severity Description NE 107 Symbol

Level
Maintenance Low Although the signal is valid, the remaining
Required (advisory) life is nearly exhausted or a function will
soon be restricted due to operational
conditions (for example, aging of a pH-
electrode).
B0750CP, Rev E 17
Table 1 - NAMUR NE 107 Categories and Symbols (Continued)
Out of Medium Permissible ambient or process

Specification conditions exceeded or the measuring
uncertainty of sensors or deviations from
the set value in actuators is probably
greater than expected.
Failure High Signal invalid due to malfunction in the

device, sensor, or actuator.
Function Signal is temporarily invalid (for example,

Check frozen) due to ongoing work on the
device.
ISA108 Criticality Levels

The MRC uses ISA108 criticality levels, which are based on the risk assessment to
people, assets, environment, and reputation. For example, if a device had a criticality
level of “Massive” and a device failure occurred, it could cause damage to the plant,
environment, and people.
For more information about ISA108, see www.isa.org.
The ISA108 criticality levels are:
Table 2 - ISA108 Criticality Levels
Criticality Consequences
People Assets Environment Reputation
None No injury or No damage No effect No impact
health effect
Slight Slight injury Slight damage Slight effect Slight impact
or health
effect
Minor Minor injury Minor damage Minor effect Minor impact
or health
effect
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Table 2 - ISA108 Criticality Levels (Continued)
Criticality Consequences
People Assets Environment Reputation
Moderate Major injury Moderate Moderate effect Moderate impact
or health damage
effect
Major PTD Major damage Major effect Major impact
(permanent
total
disability) or
up to 3
fatalities
Massive More than 3 Massive damage Massive effect Massive impact
fatalities
Using Gadgets
The MRC dashboard contains gadgets, such as Recent Condition Activity and
Condition Arrival Rate. The gadgets are filtered, displaying conditions only for areas
associated with the group or groups the current user belongs to. If you have not set or
been assigned area filters, you see conditions from all areas.
You can view conditions on a tag from any area using the search function. For more
information, see Viewing the Asset Condition History, page 31.
NOTE: Assigning areas to groups provides a filtering function only. It does not
restrict groups from accessing assets in other areas. If a group's role has
acknowledging or shelving permissions, a member of that group can acknowledge
or shelve conditions in any area. For more information on assigning areas to
groups, see Assigning Roles and Areas to Groups, page 16.
Recent Condition Activity

This gadget displays conditions for up to five tags. For each tag, the condition with the
most recent highest severity appears. In other words, a tag may have multiple
conditions of various severity levels, but the gadget displays only one. It prioritizes the
condition with the highest severity that most recently occurred.
B0750CP, Rev E 19
The total number of active conditions appears in the title bar in parentheses to inform
you that there are more active conditions than what appears in the gadget. Clicking
the Recent Condition Activity gadget opens the Condition Summary page. For more
information on the Condition Summary page, see Chapter 2: Using the Condition
Summary, page 23.
The Recent Condition Activity gadget contains this information:
Column Description
Severity The NAMUR NE 107 symbol associated with the severity level.
The severity categories are described in NAMUR Categories and
Symbols, page 17.
Tag The tag associated with the asset. Selecting any of the tags takes
you to the Condition Summary page. See Chapter 2: Using the
Condition Summary, page 23 for more information.
Timestamp The date and time displayed in local time, which is set by the
computer hosting the browser when the condition occurred.
Message The message describing the condition.
Condition Arrival Rate

This gadget displays the condition arrival summary for the last 30 days in a line graph,
with each line representing a NAMUR NE 107 severity category. The severity
categories are described in NAMUR Categories and Symbols, page 17.
20 B0750CP, Rev E
Local Weather
This gadget displays the current weather conditions for your location based on your
computer’s internal GPS (or your IP address if the system does not have a GPS).
Checking the weather can help you can determine if it is safe to make repairs or
conduct maintenance on outdoor equipment.
Removing the Weather Gadget

If your MRC server does not have access to the internet, the weather gadget appears
blank. To remove the gadget from the dashboard:
1. Using Windows Explorer, navigate to C:\Program Files\Schneider
Electric\Maintenance Response Center\Application\App_Data and
open Gadgets.xml in Notepad.
2. Comment out the local weather widget by adding xml comment “<!–” before the
widget and “–>”after the widget, as shown here:

3. Save and close Gadgets.xml, then restart the MRC web application.
Active Conditions by Severity

This gadget displays the total number of active conditions per severity category in a
bar graph, with each bar representing a NAMUR NE 107 category.
B0750CP, Rev E 21
For more information on severity categories, see NAMUR Categories and Symbols,
page 17.
Shelved Conditions
This gadget displays the five highest priority shelved conditions for a tag on the
dashboard. The total number of shelved conditions appears in the title bar in
parentheses to inform you that there are more conditions that are shelved than what
appears in the gadget. Clicking the Shelved Conditions gadget takes you to the
Shelved Conditions page.
The Shelved Conditions gadget contains this information:
Column Description
For more information on severity categories, see NAMUR
Categories and Symbols, page 17.
you to the Condition Summary page. For more information, see
Chapter 2: Using the Condition Summary, page 23.
Shelved The date and time the condition was shelved displayed in local
time, which is set by the computer hosting the browser.
Unshelve The time remaining before the condition becomes active again.
For information on how to shelve conditions, see Shelving Conditions, page 28.
22 B0750CP, Rev E
Chapter 2: Using the Condition Summary Maintenance Response Center User’s Guide
Chapter 2: Using the Condition Summary

The Condition Summary page is similar to the Recent Condition Activity gadget. It
displays the most recent, highest-severity active condition for each tag, but with more
information. The Condition Summary also allows viewing of asset and condition
details, which can help provide context when prioritizing maintenance tasks.
Navigating to the Condition Summary

On the MRC dashboard, select the Recent Condition Activity gadget. The Condition
Summary page opens.
Conditions are initially sorted by impact, then by safety. Conditions with the highest
impact appear first. If there are multiple pages of conditions, page links are located
under the grid to the left of the page.
The Condition Summary grid contains this information:
Column Description
Tag The tag associated with the asset. If other conditions exist for the
Asset, the number of conditions appear along with the tag name.
Clicking any of the tags takes you to the Tag Detail page. For more
information, see Viewing Tag Details, page 24.
State The condition state:
• Active conditions appear as “Active.”
• Active/Acknowledged conditions appear as “Active Acked.”
• Unacknowledged/Returned to Normal conditions appear as
an empty value.
After a condition has been acknowledged and returned to normal,
the condition no longer appears in the grid.
Message A description of the condition.
Area Where the device is located in the plant. Only areas assigned to
the your group are shown (see Assigning Roles and Areas to
Groups, page 16).
Manufacturer The vendor for the device.
Type The type of device.
B0750CP, Rev E 23
Maintenance Response Center User’s Guide Chapter 2: Using the Condition Summary
Column Description
Safety Indicates a safety-related device. If the device is safety-related,
Yes appears in the column.
Impact The criticality level of the device defined by the ISA 108 standard.
For more information on criticality levels, see ISA108 Criticality
Levels, page 18.
Timestamp The date and time when the condition occurred. Timestamps
appear as the local time of the computer hosting the browser.
To acknowledge conditions, see Acknowledging Conditions, page 27.
Viewing Tag Details

The Tag Detail page displays tag information, asset information (for example,
manufacturer, type, protocol, and model), active tag conditions, and work orders.
1. On the dashboard, select the Recent Condition Activity gadget.
The Condition Summary page appears.
2. Select a tag’s link to view its details.
24 B0750CP, Rev E
Tag Information Panel
The Tag Information panel contains this information:
Item Description
Area Where the device is located in the plant.
Tag The tag associated with the asset.
Impact The criticality level of the device defined by the ISA 108
standard. For more information on criticality levels, see ISA108
Criticality Levels, page 18.
Safety Indicates a safety-related device. If the device is safety-related,
“Yes” appears in the column.
Asset Information Panel
The Asset Information panel contains this information:
Item Description
Manufacturer The device manufacturer.
Model The device model.
Protocol The protocol in which the device communicates.
Descriptor ID Electronic descriptor for the device.
Version Release version of the device.
Serial # Serial number on the device.
Location The latitude and longitude coordinates and the elevation
of where the device is located. The elevation is optional.
Location Description of where the device is installed (if available).
Description
B0750CP, Rev E 25
Item Description
Commissioned The date the device was last commissioned.
Age Age of the device. The age is calculated based on the
date the device was first commissioned or a condition was
first reported against the tag.
Active Tag Conditions Panel
The Active Tag Conditions panel contains this information:
Column Description
Severity The NAMUR NE 107 symbol associated with the level of
severity. For more information on severity categories, see
NAMUR Categories and Symbols, page 17.
Active conditions appear as “Active.”
Active/Acknowledged conditions appear as “Active
Acked.”
Unacknowledged/Returned to Normal conditions appear
as an empty value.
After a condition has been acknowledged and returned to
normal, the condition no longer appears in the grid
Recommended The recommended action to remedy the condition.
Action
Timestamp The date and time when the condition status changed.
Timestamps appear as the local time of the computer
hosting the browser.
To acknowledge a condition, see Acknowledging Conditions, page 27.

To shelve a condition, see Shelving Conditions, page 28.
Work Orders Panel
26 B0750CP, Rev E
The Work Orders panel contains this information:
Column Description
WO# The ERP system ID.
State The state of the work order. The column displays one of these
states: Requested, Assigned, Completed, or Rejected.
Condition The condition message.
User Role The role of the user that acted on the work order. The column
displays one of these roles: MRC, Supervisor, or Technician.
Acted by User The name of the user that acted on the work order.
Timestamp The date and time when the last state transition of the work
order occurred. Timestamps appear as the local time of the
computer hosting the browser.
Comments The supervisor’s or technician’s work order comments, which
consist of the Technician Final Diagnosis and Work Performed
to Resolve.
To request a work order for an asset or condition, see Requesting Work Orders, page
36.
Acknowledging Conditions
The MRC does not acknowledge conditions. Rather, it sends an acknowledgment
request to a remote condition acknowledgment service. When the condition is
acknowledged, the state change is sent to MRC. If the MRC cannot communicate with
the remote condition acknowledgment service for any reason, the condition is not
acknowledged and the state of the condition in the MRC does not change.
Acknowledging All Conditions
1. In the dashboard, select the Recent Condition Activity gadget.

2. Click Ack All.
B0750CP, Rev E 27
Acknowledging Multiple Conditions

2. In the Condition Summary grid, select a tag’s link to view its details.
3. In the Active Tag Conditions grid:
– To acknowledge all the conditions, click the checkbox in the header
– To acknowledge one or more conditions, click the checkbox next to the
condition that you want to acknowledge
4. In the Comments field, enter a comment (optional).

5. Click Ack.
Shelving Conditions
2. In the Condition Summary grid, select the tag link to view its details.
3. In the Active Tag Conditions grid, click the checkbox next to the condition you
want to shelve.
4. In Shelve Duration, select how long you want to shelve the condition for. If the
duration you need does not appear, see Customizing Shelving Durations, page
28.
5. Click Shelve.
The shelved condition no longer appears in the Active Tag Conditions grid.
Customizing Shelving Durations

NOTE: We recommend creating a backup “ShelvedDurations.xml” file.
1. Open Windows Explorer and navigate to C:\Program Files\Schneider
Electric\Maintenance Response Center\Application\App_Data.
28 B0750CP, Rev E
2. Open “ShelvedDurations.xml” in Notepad.
3. Copy the line <duration id=”Duration_48Hours” display=”2 days”

value=”48”> and paste it before </shelvedurations>.
4. Set id=”Duration_<TIME>”, where <TIME> is the new shelve duration For
example, id=”Duration_6Months”. The id must be unique.
5. Set display=”<TIME>”. For example, display=”6 Months”. This is the text
that appears in the Shelve Duration list.
6. Set value=”<HOURS>”. For example, value=”4320”. The value must be in
hours.
The edited text looks like this:
7. Save ShelvedDurations.xml to the Downloads folder.

8. Open Windows Explorer and navigate to the Downloads folder.
9. Copy ShelvedDurations.xml and paste the file to C:\Program Files
\Schneider Electric\Maintenance Response Center\Application
\App_Data.
On the Tag Details page, the added shelve duration appears in the Shelve
Duration list.
To view a list of shelved conditions or to unshelve a condition, see Unshelving

Conditions, page 29.
Unshelving Conditions
1. In the dashboard, select the Shelved Conditions gadget.

The Shelved Conditions page appears.
B0750CP, Rev E 29
2. Do one of these options:

– To unshelve all conditions, click the checkbox in the header
– To unshelve one or more conditions, click the checkbox next to the condition
that you want to unshelve
3. Click Unshelve.
The conditions are removed from the Shelved Conditions grid on the page and in
the gadget. They appear in the Active Conditions grid on the Tag Detail page and
gadget.
Viewing Shelved Conditions

In the home dashboard, select the Shelved Conditions gadget to navigate to the
Shelved Conditions page.
The Shelved Conditions page is similar to the Shelved Conditions gadget. It displays a
list of conditions that have been shelved.
The Shelved Conditions grid contains this information:
Item Description
Severity The NAMUR NE 107 symbol associated with the level of severity.
you to the Tag Details page. For more information, see Viewing
Tag Details, page 24.
• Active condition displays as “Active Shelved.”
• Active/acknowledged condition displays as “Active Acked
Shelved.”
Unacknowledged/returned to normal condition displays as
“Shelved.”
Shelved The date and time the condition was shelved. This appears in the
local time set by the computer hosting the browser.
Unshelve The time remaining before the condition becomes active again.
30 B0750CP, Rev E
Viewing the Asset Condition History

You can view a log of conditions associated with the asset in the Asset Condition
History section. The history shows the state and health of the asset over time.
1. In the Dashboard, select the Recent Condition Activity gadget.
3. In the Asset Information panel, select Condition History.
The Asset Condition History page appears.
The Asset Condition History page displays asset information and asset
condition history.
Asset Information
Item Description
Manufacturer The manufacturer of the device.
Model The type of model.
Protocol The protocol in which the device
communicates.
Descriptor ID The electronic descriptor for the device.
Version The release version of the device.
Serial # The serial number on the device.
Location The latitude and longitude coordinates
and elevation of where the device is
located. The elevation is optional.
Location The location of where the device is
Description installed, if available.
B0750CP, Rev E 31
Item Description
Commis- The date the device was last
sioned commissioned.
Age The age of the device. The age is
calculated based on the date the device
was first commissioned or a condition was
Condition History
The Condition History panel contains this information:
Item Description
Severity The NAMUR NE 107 symbol associated with the severity level. For
more information on severity categories, see NAMUR Categories
and Symbols, page 17.
Area The location of the device in the plant.
• Active conditions display as “Active.”
• Active/Acknowledged conditions display as “Active Acked.”
• Acknowledged/Return to Normal conditions display as “Acked.”
• Unacknowledged/Returned to Normal conditions display as an
empty value.
• Asset work orders display as “WorkOrder.”
Timestamp The date and time when the condition state changed. Timestamps
Viewing the Asset Work Order History

You can view a log of work orders associated with an asset in the Asset Work Order
History. The history provides you with information about work that has been performed
on the asset over time.
1. Select the Recent Condition Activity gadget.
32 B0750CP, Rev E
3. In the Asset Information panel, select Work Order History.
The Asset Work Order History page contains asset information and asset work
order history.
Asset Information
Item Description
Manufacturer The manufacturer of the device.
Model The device model.
Protocol Protocol in which the device communicates.
Descriptor ID The electronic descriptor for the device.
Version Release version of the device.
Serial # The serial number on the device.
Location The latitude and longitude coordinates and elevation of
where the device is located. Elevation is optional.
Location If available, the description of where the device is installed.
Description
Commissioned The date the device was last commissioned.
Age The age of the device. The age is calculated based on the
date the device was first commissioned or a condition was
B0750CP, Rev E 33
Work Order History
The Work Order History panel contains this information
Item Description
WO# The ERP System ID.
Condition The condition message.
User Role The role of the user that acted on the work order. The column
displays one of these users: MRC, Supervisor, or Technician.
Acted by User The name of the user that acted on the work order.
Comments The work order comments. The column displays comments from
the supervisor or technician consisting of the “Technician Final
Diagnosis” and “Work Performed to Resolve.”
State The work order states include: Requested, Accepted, Rejected,
Assigned, Reassigned, Updated, Completed, and Closed.
Timestamp The date and time of the work order state change. Timestamps
Searching for a Tag

The search feature allows you to search for a tag and display its Tag Detail page. If
the asset has not been commissioned or had a condition reported, the tag is not be
returned in the search.
1. Click the menu icon, then click Search.
The Tag Search dialog box appears.
34 B0750CP, Rev E
2. Type the full name or the beginning of the tag name (enter a minimum of 3 and a
maximum of 100 characters), then click Search.
The results of the search appear in the Tag Search Results grid. Up to 15 results
appear.
The Tag Search Results grid contains this information:
Item Description
Tag Tag associated with the asset. Clicking
any of the tags takes you to the Tag
Detail page. For more information, see
Viewing Tag Details, page 24.
Manufacturer The vendor of the device.
Type The type of the device.
B0750CP, Rev E 35
Maintenance Response Center User’s Guide Chapter 3: Requesting and Managing Work Orders
Chapter 3: Requesting and Managing Work Orders

Wonderware Skelta BPM is a business process management (BPM) workflow
software that enables you to design and deploy BPM workflow applications.
Wonderware Skelta BPM includes a workflow process to automate the MRC work
order process. The MRC requests a work order for a condition or asset, and the work
order task is created in Wonderware Skelta BPM. The work order process is handled
entirely by Wonderware Skelta BPM. As the work order task transitions through the
workflow process states, updates are sent to MRC and can be viewed on the asset's
Tag Detail page.
The Skelta workflow described here is the default workflow installed out of the box
with MRC. However, you can customize the workflow in Skelta. For more information,
see http://sun.skelta.com.
Requesting Work Orders

Conditions are automatically acknowledged as part of the work order request. For
more information, see Acknowledging Conditions, page 27.
Creating a Work Order for a Condition

3. In the Active Tag Conditions grid, select the checkbox next to the condition you
want to request a work order for.
NOTE: You can create a work order for only one condition. If more than one
condition is checked, the Request Condition Work Order function is disabled.
4. Edit the subject.

The Subject text area automatically populates with the condition message. This is
mandatory, as indicated by the asterisk (*).
5. In Comments, enter a comment. This is mandatory, as indicated by the asterisk
(*).
36 B0750CP, Rev E
Chapter 3: Requesting and Managing Work Orders Maintenance Response Center User’s Guide
6. Click Request Condition Work Order.
After the work order has been submitted to Wonderware Skelta BPM, a work
order entry appears in the Work Orders grid.
Creating a Work Order for an Asset

3. In Subject, enter a subject.

4. In Comments, enter a comment. This is mandatory.
5. Click Request Asset Work Order.
When the work order is submitted to Wonderware Skelta BPM, a work order entry
appears in the Work Orders grid.
As the work order task state changes, updates are sent to the MRC and reflected
in the Work Orders grid. The work order is removed from the grid if the supervisor
rejects or closes the work order task.
The Asset Condition History also shows that a work order condition was created.
You do not need to acknowledge this condition. It is visible only in the condition
history.
B0750CP, Rev E 37
Managing Work Orders

Completing Supervisor Tasks
The supervisor is responsible for reviewing work order requests and assigning work
order tasks to technicians. When a work order request is triggered in the MRC, the
work order request is assigned to a user that is a member of the “ERP Supervisors”
group in Active Directory. The assignment is handled in Wonderware Skelta BPM by
its queue management system, using “round robin.”
When supervisors log into Wonderware Skelta BPM, they can view work order tasks
in their inbox.
The Work Item Inbox header contains this information about the work order task:
Item Description
Subject The subject of the work order.
Subject Line The message that describes the
condition.
Severity The severity category associated with
the condition.
Status The status of the work order.
Task The work order task appears as
Supervisor Task.
Assigned On Timestamp of the work order task.
Completing the Supervisor Form

When the supervisor clicks a work order in the inbox, the work order form opens. The
form contains this information:
Item Description
Subject The subject of the work order, which generally
is the condition message.
Asset and Asset Class Contains information about the asset such as
the manufacturer, model, and type for which
the condition occurred.
Condition Contains information about the condition that
was reported by the asset, such as the
message and severity.
38 B0750CP, Rev E
Item Description
Work Order State Shown as “Requested”.
Technician List The supervisor must select a technician from
the Technician list, in order to assign the work
order task. The list is populated with user
accounts that are members of ERP
Technicians group in Active Directory.
The supervisor can add additional comments
for the technician.
Technician Final Completed by the Technician, read-only for the
Diagnosis Supervisor.
Work Performed to Completed by the Technician, read-only for the
Resolve Supervisor.
B0750CP, Rev E 39
Figure 1 - Supervisor Work Order
40 B0750CP, Rev E
Supervisor Work Item Request

In the Supervisor Form for the Work Order Request dialog box, the supervisor can:
• Enter or update comments in the “Comments” field.
• Choose a technician from the Technician list, and assign the work order task by
clicking Assign.
• Reject the work order task by clicking Reject.
The Close function is disabled for work order requests.
Supervisor Work Item Completed

In the Supervisor Form for a work order task that a technician has completed, the
supervisor can:
• Review the “Technician Final Diagnosis” and “Work Performed to Resolve”.
• Update the Comments if they are planning to assign the work order task back to
the technician or another technician.
• Choose another technician from the Technician list, to work on the work order
task.
• Click Close to end the workflow process for the work order task.
• Click Assign if more work is needed. If the work order task is assigned to a
different technician, an email notification is sent to the original technician, stating
that the work order has been reassigned.
The Reject function is disabled. The supervisor cannot reject a completed work order
task.
Supervisor Work Item Rejected

In the Supervisor Form for a work order task that a technician has rejected, the
supervisor can:
• Update the Comments if they are planning to assign the work order task back to
the technician or another technician.
• Choose another technician from the Technician list, to work on the work order
task.
• Click Reject to end the workflow process for the work order task.
the work order has been reassigned.
The Close function is disabled. The supervisor cannot close a rejected work order
task.
Supervisor Work Item Not Completed

If a technician has not completed the work order task in 24 hours, the work order task
is reassigned to the supervisor and an email notification is sent to the technician
stating the work order task has been reassigned to the supervisor.
In the Supervisor Form for a work order that has not been completed by the assigned
technician, the supervisor can:
• Update the Comments to indicate what happens next. For example, a comment
could indicate if the work order is being reassigned to the same technician or
another technician.
B0750CP, Rev E 41
• Select another technician from the Technician list to work on the work order task.
• Click Reject to end the workflow process for the work order task.
that the work order has been reassigned.
The Close function is disabled.
Completing Technician Tasks

Technicians are responsible for completing work order tasks that have been assigned
by their supervisor.
When technicians log into Wonderware Skelta BPM, they can view work order tasks in
their inbox.
The “Work Item Inbox” contains this information about the work order task:
Item Description
Subject The subject of the work order.
Subject Line The message that describes the condition.
Severity The severity category associated with the
condition.
Status The status of the work order.
Task The work order task appears as Technician
Task.
Assigned On Time stamp of the work order task.
Technician Form
The Technician Form appears when a work order task is clicked in the inbox. The form
displays this information:
Item Description
Subject The subject of the work order, which generally
is the condition message.
Asset and Asset Class Contain information about the asset such as
the manufacturer, model, and type for which
the condition occurred.
42 B0750CP, Rev E
Item Description
Condition Contains information about the condition that
was reported by the asset, such as the
message and severity.
Work Order State Shown as “Assigned”.
Supervisor Name The supervisor name appears so that the
technician knows who assigned the work order
task to them.
Technician Final Before completing the work order task, the
Diagnosis technician must fill this in.
Work Performed to Before completing the work order task, the
Resolve technician must fill this in.
B0750CP, Rev E 43
Figure 2 - Technician Work Order
44 B0750CP, Rev E
Technician Work Item Assigned

In the Technician Form for a Work Order that has been assigned by a supervisor,
the technician can:
• Fill in fields “Technician Final Diagnosis” and “Work Performed to Resolve”.
• Click Update, which sends an email notification to the Supervisor with information
from fields “Technician Final Diagnosis” and “Work Performed to Resolve”.
• Click Reject if the technician determines there is no work to be done for this work
order task. The work order task is reassigned to the supervisor. The supervisor
can then reject or reassign the work order task.
• Click Complete. The work order task is then reassigned to the supervisor for
closure.
B0750CP, Rev E 45
Maintenance Response Center User’s Guide Chapter 4: Using the Reports Portal
Chapter 4: Using the Reports Portal

The reports portal allows you to access different types of reports. All available reports
display as tiles. Reports added to the “MRC Reports” SQL Server Reporting Services
(SSRS) folder are shown here automatically. MRC reports created with the report
builder are accessible from the reports page.
For more information on the report builder, see Building Reports, page 47.
Viewing Reports
1. Click the menu icon, then select Reports.
2. Select a report title.

The report appears in a separate browser window, allowing you to view multiple
reports at once.
Customizing Reports
NOTE: Creating custom reports requires a moderate to advanced understanding
of SSRS and its associated report building tools. For more information, see
Building Reports, page 47.
1. Click then menu icon, then select Reports.
46 B0750CP, Rev E
Chapter 4: Using the Reports Portal Maintenance Response Center User’s Guide
2. Click a report title.

The report opens in a separate browser window.
3. At the top of the report window, edit the SSRS toolbar filters to customize the
report. You can generate a report with these filters:
Filter Description
Start Date/End Date Allows you to specify a range of dates
in a query for active conditions.
Start/End Time Allows you to specify the Start and
End Time in UTC in the date range
query.
Areas Allows you to specify the area(s) to
filter.
Tag Allows you to specify the tag(s) to
filter.
4. After you set filters, select View Report .

The report window refreshes with your filtered results.
Building Reports
You can build a report to include the information that is relevant to you. Creating a
report requires these steps:
Step Description
Navigating to the Report • Locating and logging into the SQL
Server, page 48 Reporting Services manager.
Building a New Report, page • Adding a Data Source, page 52.
50
• Adding a Dataset, page 53.
• Adding a Table, page 53.
• Saving a Report, page 58.
Testing a Report, page 58 • Previewing the new report.
B0750CP, Rev E 47
Navigating to the Report Server
1. Click Start > Microsoft SQL Server Reporting Services > Report Server
Configuration Manager.
The Report Server Configuration Connection dialog box appears.
2. In the Server Name field, enter the name of the computer where reporting
services are installed.
3. In the Report Server Instance list, select SSRS.
4. Click Connect.
The Report Server Configuration Manager dialog box appears.
5. In the Connect pane, select Web Portal URL.
48 B0750CP, Rev E
6. Under Web Portal URL, click the URLs link: http://<MachineName>/MRC-

Reports, where <MachineName> is the name of the computer you entered
previously.
7. If you are prompted for credentials:
a. In the Username field, enter <DomainName>\MRC Administrator, where
<DomainName> is the name of your domain.
b. In the Password field, enter your MRC administrator account password.
The SQL Server Reporting Services homepage appears.
8. Click MRC Reports.

The MRC Reports folder appears.
B0750CP, Rev E 49
Building a New Report
1. Open the MRC Reports folder.
2. Click +, then select Paginated Report.

The Microsoft Report Builder launches.
50 B0750CP, Rev E
3. On the New Report or Dataset dialog box, under New Report, select Blank
Report.
The Microsoft Report Builder appears.
B0750CP, Rev E 51
Adding a Data Source
1. In the Report Data pane, click New > Data Source.

The Data Source Properties dialog box appears.
2. In the Name field, enter MRCDataSource.

3. Click Use a shared connection or report model.
4. Select the MRC data source, then click OK.
The data source appears in the Report Data pane.
52 B0750CP, Rev E
Adding a Dataset
1. In the Report Data pane, click New > Dataset.

The Dataset Properties dialog box appears.
2. In the Name field, enter AssetDataset.

3. Select Use a shared dataset.
4. Select the Assets dataset, then click OK.
The dataset appears in the Report Data pane.
Adding a Table
1. In Microsoft Report Builder, click the Insert tab.

2. In the Data Regions area, click Table, then click Insert Table.
3. Click inside the report to insert the table.
B0750CP, Rev E 53
4. Resize the report to 15in to accommodate the number of columns that you add to
the table.
5. Right-click the upper left corner of the table.

The Tablix properties appear.
6. In General, set the DataSetName to AssetDataset.
Adding Table Columns
1. Right-click the last header column. Under Tablix, select Insert Column, then
select Right.
Repeat this step to insert all the columns that you would like in the report.
54 B0750CP, Rev E
2. Right-click the first header column and select Text Box Properties.
The Text Box Properties dialog box appears.
B0750CP, Rev E 55
3. Under General properties:

a. In the Name field, enter TagColumnHeader.
b. In the Values field, enter Tag.
4. Click Font, and under Style, select the “Bold” checkbox.

5. Click OK.
6. Right-click the first cell below the column header and select Text Box
Properties.
The Text Box Properties dialog box appears.
56 B0750CP, Rev E
7. In the Name field, enter Tag, then click OK.
8. In the first cell below the column header, click the properties icon and select
Name.
9. Repeat these steps to create columns for Manufacturer, Model, Asset Type,
Protocol, Safety, Serial Number, Version, and Descriptor.
10. In the Report Builder, select Click to add a title and enter a title for the report.
B0750CP, Rev E 57
Saving a Report
1. In the Microsoft Report Builder, click Save.

The Save As Report dialog box appears.
2. Navigate to the MRC Reports folder (http://<servername>/MRCReportServer/

MRC Reports), enter a name for the report, then click Save.
3. In Maintenance Response Center, navigate to the Reports portal.
The new report title appears.
Testing a Report
1. In the Microsoft Report Builder, click the Home tab.
58 B0750CP, Rev E
2. In Views, click Run.

A report preview appears.
3. To navigate back to the design view, click Design.
B0750CP, Rev E 59
Maintenance Response Center User’s Guide Chapter 5: Maintaining the MRC Database
Chapter 5: Maintaining the MRC Database

To help protect the MRC database, create a disaster recovery plan and backup
process. Fully back up the database weekly or daily, and periodically back up the
transaction log to recover a database to a point in time.
For example, run a full database backup on Sunday and Wednesday nights, and run
transaction log backups every 12 hours starting on Sunday night. If a disaster occurs
on Friday, restore the database with Wednesday night’s full backup and all available
transaction log backups from Wednesday night to Friday.
Transaction log backups help manage the size of the transaction log. In a full
database recovery model, the transaction log does not clear until you perform a
transaction log backup. Regularly back up transaction logs to help prevent the log file
from growing out of control and causing your computer to run out of disk space.
Monitoring Transaction Log Size

1. Open Microsoft SQL Management Studio.
2. In the query window, enter DBCC SQLPERF(LOGSPACE), then click Execute.
This command returns the size of the transaction log and the percentage of log
space used for each database.
3. After performing a backup of the database transaction log (see Backing Up a

Database Transaction Log, page 62), execute DBCC SQLPERF(LOGSPACE)
again.
In this example, the percentage of MRC log space used reduced to 4.2%.
Reducing the percentage of space in the transaction log file does not reduce the
file size. To reduce the transaction log file size, see Shrinking a Transaction Log
File, page 61.
60 B0750CP, Rev E
Chapter 5: Maintaining the MRC Database Maintenance Response Center User’s Guide
Shrinking a Transaction Log File

A transaction log consists of virtual log files. Shrinking the transaction log reduces the
physical size of the log by removing one or more inactive virtual log files beyond the
last active virtual log file.
The log can be shrunk only after the database is backed up under the full recovery
model. To back up a database, see Backing Up a Database, page 62.
1. In SQL Server Management Studio, expand the Databases menu and right-click
the database you want to shrink, then select Tasks > Shrink > Files.
The Shrink File dialog box appears.
2. Under File type, select Log.

3. Verify that the location displays the correct file. For example, MRC_log.ldf.
4. Optionally, use any of these Shrink actions:
– Select Release unused space. This option releases unused file space back
to the operating system. It shrinks the file to the last allocated extent without
moving any data.
– Select Reorganize files before releasing unused space, and enter the
“Shrink file to” value.
– Select Empty file by migrating the data to other files in the same
filegroup.
5. Click OK.
B0750CP, Rev E 61
Backing Up a Database
1. Click Start > Microsoft SQL Server Tools 18, then right-click Microsoft SQL
Server Management Studio and select Run as administrator.
2. Expand Databases and select MRC.
3. Right-click the database, then select Tasks > Back Up.
The Back Up Database dialog box appears.
4. In the Database list, verify the correct database name.

5. In the Backup type list, select Full.
6. Under Backup component, select Database.
7. In the Back up to list, select Disk.
8. Click Add, then specify the file name and location for the backup.
SQL Server does not require a specific file name extension, but you can use .bak
for convenience.
9. Click OK.
The database backup file is here: C:\Program Files\Microsoft SQL
Server\MSSQL15.MSSQLSERVER\MSSQL\Backup.
Backing Up a Database Transaction Log
2. Expand Databases and select MRC.
62 B0750CP, Rev E
3. Right-click the database, then select Tasks > Back Up.

The Back Up Database dialog box appears.
4. In the Database list, verify the correct database name.

5. In the Backup type list, select Transaction Log.
6. In the Back up to list, select Disk.
7. Click Add, then specify the file name and location for the backup and click OK.
SQL Server does not require a specific file name extension, but you can use .trn
for convenience.
8. Under Select a page, click Media Options.
B0750CP, Rev E 63
9. Verify that the default Back up to the existing media set and Append to the
existing backup set are selected.
10. If you are implementing routine backups, select Truncate the transaction log .
11. Click OK.
Restoring a Database
2. Right-click Databases and select Restore Database.
The Restore Database dialog box appears.
3. In the database list, select the database you want to restore.

The list contains only databases that have been backed up according to the msdb
backup history. If you are restoring the database from a device:
a. Select Device.
The Select Backup Devices dialog box appears.
b. Click Add.
c. Select the backup file of the database to restore, then click OK.
Under Destination, Database is automatically populated with the name of the
database to restore.
4. In Restore to, verify that it displays “The last backup taken”.
5. In the Backup sets to restore grid, select the checkbox next to the backup to
restore.
64 B0750CP, Rev E
6. In the Select a page pane, click Options.
7. Under Restore options, select the Overwrite the existing database (WITH
REPLACE) checkbox.
8. Under Tail-log backup, clear the Take tail-log backup before restore checkbox.
9. Under Server connections, select the Close existing connections to
destination database checkbox.
10. Click OK.
B0750CP, Rev E 65
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Index Customizing Reports.............................................46

Viewing Reports ...................................................46
Roles and Permissions .............................................13
Assigning Permissions ..........................................13
A Creating Roles......................................................13
Active Directory........................................................15 Deleting Roles ......................................................15
Adding Groups from Active Directory......................15 Editing Roles and Permissions...............................14
Assigning Roles and Areas to Groups ....................16
Deleting Groups....................................................16
Asset Condition History ............................................31 T
Asset Work Order History .........................................32 Tags
Active Tag Conditions Panel ..................................26
Asset Information Panel ........................................25
C Searching for a Tag ...............................................34
Condition Summary..................................................19 Tag Information Panel ...........................................25
Conditions Viewing Tag Details...............................................24
Acknowledging Conditions ....................................27 Work Orders Panel ...............................................26
Shelving Conditions ..............................................28
Unshelving Conditions ..........................................29
Viewing Asset Condition History.............................31 W
Viewing Shelved Conditions ..................................30 Work Orders ............................................................36
Managing Work Orders .........................................38
Requesting Work Orders .......................................36
D Supervisor Form ...................................................38
Dashboard...............................................................17 Supervisor Tasks ..................................................38
Database.................................................................60 Supervisor Work Item Completed...........................41
Backing Up...........................................................62 Supervisor Work Item Not Completed.....................41
Restoring .............................................................64 Supervisor Work Item Rejected..............................41
Supervisor Work Item Request ..............................41
Technician Form ...................................................42
E Technician Tasks ..................................................42
Technician Work Item Assigned .............................45
EcoStruxure Condition Advisor....................................5
G
Gadgets ..................................................................19
Active Conditions by Severity.................................21
Condition Arrival Rate ...........................................20
Local Weather ......................................................21
Recent Condition Activity.......................................19
Shelved Conditions ...............................................22
L
Licensing.................................................................10
Conditions............................................................12
Types................................................................... 11
Viewing License Status .........................................12
Logging in
Maintenance Response Center................................9
Wonderware Skelta BPM ........................................9
M
Maintenance Advisor..................................................5
R
Reports ...................................................................46
Building Reports ...................................................47
B0750CP, Rev E 67
Schneider Electric Systems USA, Inc.
70 Mechanic Street
Foxboro, Massachusetts 02035–2037
United States of America
Global Customer Support: https://pasupport.schneider-electric.com
As standards, specifications, and design change from time to time,

please ask for confirmation of the information given in this publication.
© 2015–2021 Schneider Electric. All rights reserved.

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Maintenance Advisor

Maintenance Response Center

Asset Information .....................................................................................33

Features in the Maintenance Response Center

• Provides a dashboard with preconfigured gadgets that display active conditions

Global Updated licensing support contact information.

Schneider Electric Products Mentioned in this Document

Global Customer Support

We Welcome Your Comments

Chapter 1: Getting Started

Internet Explorer Security Settings

Accessing the Maintenance Response Center

Accessing Wonderware Skelta BPM

Logging in to the Maintenance Response Center

2. Enter your MRC user account username and password.

Logging in to Wonderware Skelta BPM

2. Enter the Enterprise Resource Planning (ERP) supervisor or technician

4. Click the Active Directory link.

Maintenance Response Center Licensing

Contacting License Support

License Type Maximum Number of Tags

License Type Maximum Number of Tags

License Type Additional Tags

Viewing License Status

Setting Up and Managing the Maintenance Response Center

Managing Roles and Permissions

Creating Roles and Assigning Permissions

1. Click the menu icon, then click Settings.

4. In the “Role” field, enter the role name.

Editing Roles and Permissions

1. Click the menu icon, then click Settings.

4. Change the permissions by selecting or clearing the checkboxes next to the

1. Click the menu icon, then click Settings.

Managing Active Directory Groups and Area Assignments

Adding Groups from Active Directory

1. Click the menu icon, then click Settings.

The group that you added appears in the grid.

Assigning Roles and Areas to Groups

1. Click the menu icon, then click Settings.

4. In the Role menu, select a role.

1. Click the menu icon, then click Settings.

Understanding the Dashboard

NAMUR Categories and Symbols

Table 1 - NAMUR NE 107 Categories and Symbols

Category Severity Description NE 107 Symbol

Table 1 - NAMUR NE 107 Categories and Symbols (Continued)

Out of Medium Permissible ambient or process

Failure High Signal invalid due to malfunction in the

Function Signal is temporarily invalid (for example,

ISA108 Criticality Levels

Table 2 - ISA108 Criticality Levels

Table 2 - ISA108 Criticality Levels (Continued)

Recent Condition Activity

Condition Arrival Rate

Removing the Weather Gadget

Active Conditions by Severity

The Shelved Conditions gadget contains this information:

Chapter 2: Using the Condition Summary

Navigating to the Condition Summary

To acknowledge conditions, see Acknowledging Conditions, page 27.

Viewing Tag Details

2. Select a tag’s link to view its details.

Tag Information Panel