Nombre: Ana Karem Estrada Cruz Matricula: 2886039

Materia: Ingles Avanzado ll Actividad: 13 Módulo: 3

Maestro: Angelica Garza Fecha: 21 de noviembre de 2021
Bibliografía:

Choose 1 of the next situations to work with.

 Write a 200-word apology letter for a defective, damaged, or incomplete product.

Use the business letter format that you learned in topic 10.1.
 Write a 100-word apology email for hurt feelings.
 Write a 100-word apology email for missing a meeting or an appointment

Dear Mr. Carlos:

You cannot imagine how sorry we are that the experience inside our bakery was not what
you expected. For us there is nothing more satisfactory than the satisfaction of customers
like you, so we wholeheartedly want to extend our apologies.

But we don't want the apologies to be just words. For this reason, we are working so that
what has happened to you does not happen again.

Likewise, we want to give you a gift as a symbol of our apology. We have created a gift
card for a consumption of $ 500 valid for two months.

Thank you very much for your time to read us, we look forward to seeing you back in our
bakery very soon.

Yours Sincerely,
Ana estrada
Manager
Pateleria Lety