Dear customer,

Thank you for shopping with us. We have received your complaint on delayed order delivery.

We sincerely apologies for the inconvenience happed to you, assuring to do the necessary.

As we are looking forward to the situation and what caused the order delay. Please sit tight as we will
contact you soon. Meanwhile you may check the status and track your order in our amazon application
or you may click the link given below. Following quarries, you may use the customer service section on
the site or application, which helps you with instruction.

If you use a mobile device, you can receive notifications about the delivery of your package and track it
from our free Amazon app

we hope to see you again soon.

Amazon.in
Purpose Drafting this email to the complaint risen by the
customer. Need to get a positive review from the
customer after he receive the mail

audience The customer, he is angry that he did not receive

the product on time. Which resulted the rise of
complaint

information Apologies for delay in delivery, delayed

information, use of support bot, tracking details

benefits Tracking of the product. Learning about support

bot. Information on the product.

objection Cancellation of the product. Refund.

Context To give customer satisfaction for the time.