Professional Documents
Culture Documents
ARTICLE (SERVQUAL CONCEPTUAL MODEL ARTICLE) - New
ARTICLE (SERVQUAL CONCEPTUAL MODEL ARTICLE) - New
net/publication/225083670
A Conceptual Model of Service Quality and its Implication for Future Research
(SERVQUAL)
CITATIONS READS
9,568 143,480
3 authors:
Leonard L Berry
Texas A&M University
201 PUBLICATIONS 91,979 CITATIONS
SEE PROFILE
Some of the authors of this publication are also working on these related projects:
All content following this page was uploaded by Valarie A. Zeithaml on 29 September 2014.