Cluster Head way of working and reporting structure

 Review SA day plan---------------------------------------- (9:30-10 am)

 Team Con-Call------------------------------------------------(10-10:15 am)
 Report team commitment---------------------------------(by 10:15 am)
 Cluster Head Con-Call---------------------------------------(10:15-10:45 am)
 Visitation category (2-LH+0-SH)/(1-LH+2-SH)/(0-LH+3-SH)
 Purpose of visits----------------------------------------------(2-3Hrs)
 Relationship maintenance (Billing/Centre Head/TPA/Councillor/Key Doctor)---(1.5Hr)
 Hospital Activation
 Branding
 Setting up sales channel (OPD/IPD list, PAL, SPOC incentivization(bribe), ER, Doctor)-
(1.5Hr)
 Issue resolution
 Training (SA/Hospital)
 No. of unique meetings done per hospital: 3 (Billing/Coordinator/Key Doctor)
 Lead disbursal management------------------------------(2 Hrs)
 Case deviation (PF/Docs/Subvention)
 Customer Grievances redressal
 Cancelled cases
 Operations (Lead punching/Documentation/FI/Agreement/DO)
 Team Con-Call at 5:30 pm
 Cluster Head Con-Call at 6 pm