ELEC 103- MEDICAL OFFICE PROCEDURES

ACTIVITY #1
MODULE 1: LESSON 1

Instruction(s): Using your critical thinking skills, play the role of an administrative medical
assistant as you answer each question.

1. What quality and skills are needed by the assistant who is responsible for the front desk?
Why are these critical skills?

2. What qualities project a professional image in an administrative medical assistant?

3. Why is it important to be a team player in the office?

4. How can imagining yourself in someone else’s situation help you develop empathy for
patients?

5. How should an assistant communicate with non- English- Speaking patients?