‘Te Pakistan Journal of Social Issues, Volume 7, 2016
How Bad Can Voice Aversion Be? An Empirical
Investigation of the Joint Influences of Own and
Coworkers’ Experience of Voice Aversion: A
Moderation Mediation Model
Beenish Qamar’, Mohsin Bashir", Sharjee! Saleem” and Shahnawaz Saqib’
Abstract
Ensuring employees voice is fundamental to organizational performance and
therefore, many researchers have attempted to spot those managerial practices that
can improve voice mechanisms in an organization. Existing literature elaborates why
and how, managers may display an aversion to employee voice but the fact that this
aversion takes place in a social context and how employee's coworkers are being
treated by the manager, may also affect an employee's responses, is yet to be
explored. Thus, this study based on social exchange theory, examines the
interrelated effects of voice aversion targeted towards employees (employee voice
aversion by managers) and towards their coworkers (coworker voice aversion by
managers) on an employee's perception of job insecurity and relational identity
mediated by employee manager relationship and affect based trust in coworkers.
The model was tested using a sample of 340 part-time MBA students through
hierarchical regression analysis and the results revealed that voice aversion either
experienced personally or experienced by coworkers, can have a detrimental impact
on employees’ relational dynamics.
Keywords: Employee Voice Aversion, Coworker Voice Aversion, Employee Manger
Relationship, Affect based Trust in Coworkers, Job Insecurity, Relational Identity
Introduction
A company is people...employees want to know...am | being listened to or am Ia
cog in the wheel? People really need to feel wanted. -Richard Branson, Founder at
Virgin Group Business organizations are now fully aware that they can gain a better
competitive advantage by expanding their knowledge base rather than by
depending merely on economies of scale and scope (Grant & Ashford, 2008).
* PRD Scholar (Business Administration), Government College University, Faisalabad,
Email: beenishoamar(ahotmailcom
“Assistant Professor, Department of Business Administration, Government College University, Faisalabad,
Emuil: mobsinhusw@emailcom
“Assistant Professor, Department of Business Administration, Government College University, Faisalabad,
ail: sharilealeem(@zmi.com
PAD Scholar, Department of Business Administration, GC University, Faisalabad, Pakistan
BTS‘Te Pakistan Journal of Social Issues, Volume 7, 2016
Research elucidates that numerous advantages accrue at all hierarchies of the
organization, when managers are more encouraging and receptive to the thoughts,
propositions and feedback of their subordinates (Mowbray, Wilkinson, & Tse, 2014).
As by speaking up to those who occupy positions that are hierarchically higher than
their own, employees can help eliminate unethical business practices, address ill-
treatment or injustice, and bring problems and opportunities for improvement to the
attention of those who can empower action (Ng & Feldman, 2012). The workers on
the frontlines, such as those in direct contact with equipment, clients, or vendors are
uniquely positioned to identify very early signs of opportunities and problems, and
thus are more able to provide crucial inputs to the organizational strategies (Ryan &
Oestreich, 1998). Besides, employee voice also stimulates performance and efficacy
of an organization (Rees, Alfes, & Gatenby, 2013). The positive reception of voice is
directly associated with enhanced working environment (Walumbwa &
Schaubroeck, 2009), overall employee satisfaction (Holland, Pyman, Cooper, &
Teicher, 2011), decreased turnover intention (Burris, 2011) and superior
effectiveness of employees (Wood & Wall, 2007).
Nevertheless, despite of having said all that, a close assessment of managers’
activities in workplaces illustrate that a huge number of managers, on the contrary
engage in measures that show an aversion to seeking, gratifying, and implementing
employee voice (Milliken, Morrison, & Hewlin, 2003). A substantial number of
workers usually feel unsafe to reveal their ideas and give suggestions simply
because they believe that by speaking up their minds for change they may become
symbols of conflict (Detert & Burris, 2007; Van Dyne & LePine, 1998). Taking note of
this occurrence, organizational researchers have sought to spot the managerial
behaviors and practices that support or discourage voice, and to elaborate how
these actions affect employee self-esteem, motivation and performance (Bu
2011; Holland et al., 2011; Ng & Feldman, 2012; Wood & Wall, 2007)
Even though existing literature elaborates the fact that how managers may display
an aversion to employee voice in organizations (McClean, Burris, & Detert, 2012), as
well as why managers averse voice (Fast, Burris & Bartel, 2014) but the fact that this
aversion of employee voice by the manager takes place in a social context and
consequently, how others are being treated by the manager may also affect an
employee's responses and performance, is yet to be explored. This social context
can have a number of implications on the relational dynamics of the employees,
which makes it crucial to study voice aversion of the employees in relation to the
voice aversion of their coworkers by the same authority figures (Duffy, Scott, Shaw,
Tepper, & Aquino, 2012)
This social context can be explained in terms of the social exchange theory (Blau,
1964) which derives its essence from interactions that generate emotions of mutual
reliance and commitment. It implies that the strength of an association varies with
the extent to which parties follow the rules of exchange. Among the numerous
exchange regulations, researchers have devoted the highest attention to the rule of
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