Contrôles Continus

Année Universitaire: 2020-2021

Filière Ingénieur Option : GBM Semestre 3

Module : Langues& Communication Elément de Module: Professional English Durée de l’Epreuve: 90 mn

Professeur Responsable : Toufik EL AJRAOUI Documents et Matériels Autorisés : Aucun

Name :

Read the following job advertisement and write your personalized skills-based
Curriculum Vitae to Dräger Morocco. Send your copy as a Word document.

Work as a Medical Field Service Engineer at Dräger Casablanca, Morocco!

Who we are
Dräger is a leading international company in the fields of medical and safety technology. Whether in clinical
applications, in industry, mining or emergency services: Dräger products protect, support and save lives. That's
what our more than 14,000 employees have been striving for - every day for more than 130 years. Dräger -
Technology for Life ®
The Job Responsibilities as a Medical Field Service Engineer
You will provide direct technical field service support for medical equipment at the customer site including
installation, maintenance, repair and technical support.
Purpose of Function
The Field Service Engineer ensures service assistance and operational requirements as directed
(geographically, by product line, by task, etc.) for customer satisfaction and achievement of department /
company goals & targets. The Field Service Engineer supports to improve regional service performance
effectiveness. This role will cover the devices manufactured by Dräger Medical.
Tasks & Responsibilities
• Perform scheduled maintenance visits and corrective repairs on medical devices.
• Perform installation and commissioning activities on medical devices.
• Complete required company documentation, such as electronic test procedures, as necessary.
• Provide feedback of the quality situation and any issues from field to the Service Management Team
• Work within the processes of Dräger’s quality system & work instructions.
• Track installed base accuracy and report variances to Service Support Team.
• Provide support to sales for replacement / special sales programs.
• Promote customer satisfaction through proactive, professional communication with the Customer.
• Provide support to sales and marketing for congresses, exhibitions, demos, workshops, etc.
Qualifications
- Higher national diploma or equivalent in biomedical engineering or related subject is essential.
- Strong customer focus and communication skills.
- Ability to deliver a high level of customer care to develop long standing customer relationship.
- Ability to organize and prioritize to meet a wide range of diverse & demanding activities.
- Be reliable, honest & trustworthy and act as an ambassador for the company all the times.
- Team oriented and results oriented.
- Must be proficient in the use of PC applications including MS office.
- Fluent French, English and Arabic language skills.
- Assertiveness and negotiation skills.
Please apply in your own typed document, enclosing your curriculum vitae, to Dräger Morocco, 23
Avenue Driss Slaoui -ex Témara 20170 Casablanca – Morocco.