Structural sources of conflict

in Organization
Incompatible goals: it occurs when goal of a person interfere with goal of another person.
Differentiation: differences among people on the basis of values, experience.
Interdependence: conflict exists only
when one party perceives that its interests are being negatively affected by another party.
Scarce Resources: it creates conflict because resources are less each person needs resources to fill their goals.
Structural sources of conflict in Organization

Incompatible goals: it occurs when goal of a person interfere with goal of another person.

Differentiation: differences among people on the basis of values, experience.

Interdependence: conflict exists only

when one party perceives that its interests are being negatively affected by another party.

Scarce Resources: it creates conflict because resources are less each person needs resources to fill their
goals.
Ambiguous rule: This occurs because uncertainty increases the risk that one
party intends to interfere with the other Party’s goals.

Communication problem: It occurs because lack of ability opportunity to

communicate effectively.
Interpersonal Conflict-Handling Styles
Problem solving: Problem solving tries to find a solution that is beneficial for
both parties
Forcing:Forcing tries to win the conflict at the other’s expense. People who use this style
have win loss orientation.
Avoiding: it tries to smooth or finish conflict.
Yeilding:Yielding involves giving in completely to the other side’s wish.
Compromising: looking for a position in which your losses are offset by equally valued
gains
Choosing best conflict handling style
Problem Solving: it is used when problem is complex, Parties share information.
Forcing: it is used dispute requires quick solution.
Avoiding: Conflict has become emotionally to charge
Yeilding:Other party has substantially more power
•  Issue is much less important to you than to the other party
Compromising:Parties have equal power
Time pressure to resolve the conflict
CHOOSING THE BEST CONFLICT-HANDLING STYLE