Customer Relation Management (CRM)

Assignment – 3
Traditional buyers’ rights include the following three items:

1. The right not to buy a product that is offered for sale.

2. The right to expect the product to be safe.
3. The right to expect the product to perform as claimed.

Do you believe these rights are sufficient to adequately protect consumers? Defend your
answer. If you do not believe the rights are sufficient, what additional rights would you suggest
and why with special reference to Pakistan business environment?

Assigned Date : 13th December 2021

Submission Date : 20th December 2021

Requirements & Marks Distribution

• Timely Submission. 02

• Introduction to buyer’s rights. 02

• Brief description of buyer’s rights. 02

• Analysis of various possible alternatives buyer’s rights. 02

• Assignment presentation, i.e., Layout, Spelling and Grammar etc. 02

Total Marks 10