Professional Documents
Culture Documents
DEVELOPMENT
Session - 5
Classy guys are like the magnet in the room: everyone is drawn to them. This
isn’t because they show off or go out of their way to draw attention to
themselves. Rather, it's simply because of their self-confidence. Even if you feel
shy, appearing confident will actually make you feel more self-assured over time.
Try things like:
✓Standing in a “power pose” (legs slightly apart, hands on hips, arms bent out
slightly at the elbows).
Look for ways to make others feel good about themselves, and they'll start to
admire you for paying attention. It's easy to do this by dishing out compliments.
Just keep them genuine!
✓Try giving simple compliments to people you know, like “Hey Karl, that jacket
looks great on you!”
✓You can also practice by saying nice things to strangers, like "What a cute dog
you have!"
Make notes about birthdays, special things you know they like, and so on. People
will consider you classy if you show attentiveness. Everyone loves to be
appreciated!
✓Make sure to congratulate people on their birthday and other important dates.
✓Surprise people by remembering their likes: “Pam, I know you love chocolate
eclairs, so I brought some in for the office this morning.”
Classy guys will be charismatic, but not dominate conversations. Give others a
chance to speak, and ask them questions to show that you care about what they
say (“So you’re into action movies? Which ones are your favorites?”)
▪ As you listen to others talk, nod and use facial expressions to show you're listening.
✓For instance, if you're at a wedding, start by asking the person next to you if
they're enjoying themselves.
✓Avoid asking for someone's phone number or contact info right away. Wait until
you've talked a bit, to make sure the person is interested.
First impressions go a long way. One mistake, one bonehead move, and your
reputation can be damaged forever.
Personal Hygiene
Having bad hygiene is one of the ultimate first impression killers, which is why it’s
first on the list. Making sure that you shower, brush your teeth, wear deodorant
etc, especially before a big meeting, conference, or networking event, should be a
top priority.
No one wants to hang around someone that smells like one of Shaquille Oneal’s
socks after a basketball game, so it’s important that you make sure you are
always at your freshest.
Be Confident
Showing a lack of confidence can be detected from across the room and is
something you want to try and avoid at all costs. Things like fiddling with your
hands, talking softly, and avoiding eye contact will not only make the conversation
“weird”, it can also hinder your ability to take that relationship to the next level.
Most people want to work with someone that gives off a confident persona (FYI
there’s a difference between confidence and cockiness) and someone that
believes in themselves and in their abilities. Simply put – showing a lack of
confidence will equal a lack of opportunities.
Constantly talking about yourself and how awesome you are (especially when
meeting someone new) is a great way to lose their interest in you, the
conversation, and any hope of developing a prosperous relationship with them
moving forward.
Instead, focus on speaking less, listening more, and trying to learn as much as you
can about the other person. When the time is right, fill them in on who you are,
what you do, and how you see the two of you helping each other in the future.
Be brief, don’t ramble, and remember that it takes two people to have a
conversation.
Do you remember how you felt the last time you met someone, started talking
to them, and throughout the entire conversation they were either playing on
their iPhone, looking around the room, or constantly checking their watch? It’s
something you will always remember about that person, and chances are, you
wont ever want to do business with them again.
So make sure you give each and every person you meet, your undivided
attention.Trust me, it will go a long way.
You just had a great conversation with someone you met for the first time, you
exchanged contact information, and now you’re unsure if you should keep
speaking with them or if it’s time to walk away and meet some new people. One
way to gauge this is by the other person’s body language.
It will usually tell you whether or not they want to keep talking or if they are
ready to move on. So make sure you pay close attention to it, because nothing is
more awkward than sticking around when the other person is ready to move
on.
Things like chewing with your mouth open, texting at dinner, and using foul
language (depending on the situation) are all first impression killers. Not only will
people take you less seriously, some will be turned off by you completely. So
make sure you are always on your best behavior, especially when you meet
someone for the first time. If not, you risk losing that relationship forever.
KnowYour Boundaries
I always suggest that you hold off on those types of questions and humor, until
you’ve spent some time with that person and got a feel for their boundaries.
That way you don’t put your foot in your mouth the first time you meet them.
While it's possible to do business with people who don't trust you, it takes a lot
longer-- and it usually involves complex negotiations and ridiculously detailed
contracts.
You're vastly better off winning the trust of your customers--as well as
colleagues, coworkers, and employees. Here's how.
1. Be Trustworthy
This rule seems obvious, but there's more to it than you'd think. The word
"trustworthy" literally means being "worthy" of "trust"--that is, you need to be
the kind of person who can be depended upon to follow through on
commitments that you make.
2. Create a Reputation
If you want to win trust, simply being trustworthy is necessary but not sufficient.
To create a reputation, you must transform your commitments (and your follow-
through) into publicly available information.
Whenever you make a commitment, send an email or letter, make blog post, or
in some other way create a kind of permanent record that you have done so.
(That means, for instance, that a text message won't suffice.) Then do the same
when you've fulfilled that commitment.
When people realize that you're capable of executing a simple task, day after day,
they naturally believe--correctly--that you can be counted upon to deliver, day in
and day out.
Your goal is to organize your life in such a way that you enjoy a good income, a
high standard of living, and that you are the master of your economic destiny
rather than a victim of changing economic times.
And here’s a key point. Your education, knowledge, skills and experience all are
investments in your ability to contribute a value for which you can be paid. But
they are like any other investments.They are highly speculative.
Once you have learned a subject or developed a skill, it is a sunk cost. It is time
and money spent that you cannot get back. No employer in the marketplace has
any obligation to pay you for it, unless he can use your skill to produce a product
or service that people are ready to buy, today.
Whatever job you are doing, you should be preparing for your next job. And the
key question is always: Where are the customers? Which businesses and
industries are growing in this economy, and which ones are declining?
Involuntary unemployment exists when a person is willing and able to work but
cannot find a job anywhere. Frictional unemployment is the natural level; this
includes the approximately 4 or 5 percent of the working population who are
between jobs at any given time.
However, there are always jobs for the creative minority. You never have to be
unemployed if you will do one of three things: change the work that you are
offering to do, change the place where you are offering to work, or change the
amount that you are asking for your services. You should consider one or more
of these three strategies whenever you are dissatisfied with your current work
situation.
Action Exercises
Here are two things you can do immediately to put these ideas into action.
First, look around you at your current job and find ways to create added value
every day.There’s always something more you can do.
Second, identify the kind of work you want to be doing in the future and then
make a plan to develop the knowledge and skills you will require to do it well.
Think of a time when you were interacting with someone whom you found to
be difficult. Did he or she make you want to pull your hair out?
Let’s face it, difficult people can be extremely frustrating. No matter how hard
you try, you can’t hide from them. If you are a people-pleaser, they latch onto you
even more.
The fact of the matter is that you can’t change peoples’ behaviors. However, you
can change how you respond to it.
1. Stay Calm
When dealing with difficult people, emotional control is the name of the game.
Don’t allow their toxic energies to derail you. When someone has you up against
the wall, it’s easy to want to react without thinking. However, reacting only
makes things worse.
“Do you have the patience to wait until your mud settles and the
water is clear?” ~ Lao Tzu
When people project their emotional baggage onto you, do your best to stay
calm and have compassion for them. Maintaining your composure under fire is
the truest form of emotional mastery.
2. Listen To Understand
When you are confronted with a difficult person the worst thing that you can do
is get defensive. Instead, listen to understand. Listening is one of the most
powerful communication tools. A lot of people act out on others simply because
they want to be heard.
Go beyond the surface level of someone’s words and strive to understand how
he or she feels. Listening to understand doesn’t mean that you have to agree
with someone. Rather, the intention is to uncover the root cause of someone’s
behavior so that you can better understand where he or she is coming from.
If you want to protect your energy, you eventually have to draw the line in the
sand and say, “This is not okay.” Use your feelings as signposts. If something
doesn't feel good, then it isn’t good for you.
Express your truth and be clear about where your boundaries lie. Taking care of
yourself is a priority. Don’t ever feel guilty for standing your ground and
protecting your emotional and mental health.